Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10628099August 25, 2014
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
DRIVERS DOOR LATCH FAILED TO LATCH CLOSED. PARTS WERE UNAVAILABLE IN INVENTORY. WE WERE TOLD THAT THE PART WAS NOT UNDER FACTORY WARRANTY AND NO SAFETY RECALL ISSUED. THREE WEEKS LATER REAR DOOR ON DRIVERS SIDE FAILED. DOOR WILL NOT LATCH CLOSED. CAR IS AT DEALER AWAITING REPAIRS. WE WERE GIVEN THE SAME INFORMATION, THE PARTS ARE NOT UNDER FACTORY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627383August 22, 2014
POWER TRAIN, ENGINE
I BOUGHT THE 2012 FOCUS AROUND FEBRUARY OF 2012. AT FIRST I WAS ESTATIC AND THE CAR RAN GREAT. HOWEVER, JUST A FEW MONTHS AFTER I BOUGHT IT THE CAR STARTED GRIDING AT LOW SPEEDS HAD A LOT OF TROUBLE GOING UP A HILL TO THE POINT IT WANTS TO STALL. AT ONE POINT I DID GET UP THE HILL, BUT THE CAR DIDN'T SEEM TO RECOVER AND ABOUT 2 MINUTES LATER THE CAR DID STALL DRIVING ABOUT 30 MPH AND WE HAD TO GLIDE IT THROUGH TRAFFIC AND INTO A PARKING LOT. THE CAR WOULD NOT DRIVE FOR AT LEAST 15 MINUTES, AND THE CHECK ENGINE LIGHT CAME ON. BY THE TIME I GOT IT TO THE DEALERSHIP THE LIGHT HAD GONE OFF, AND THEY TOLD ME THEY COULDN'T "DUPLICATE THE ISSUE", AND THAT IF THE LIGHT HAD WENT OFF THERE WASN'T ANYTHING THEY WOULD BE ABLE TO FIND. THE GRINDING NOISES CONTINUED, AND I COMPLAINED EVERYTIME I BROUGHT IT IN FOR AN OIL CHANGE. IT ALSO STARTED ACTING LETHARGIC WHEN MAKING TURNS (SPECIFICALLY LEFT TURNS). THE CAR WAS BROUGHT INTO THE DEALERSHIP AT LEAST TWO MORE TIMES OVER THE SAME ISSUE, HAD A REPROGRAMMING DONE, AND IT STILL CONTINUED TO MAKE NOISES, JERK, GRIND, SHIFT WIDLY, ETC. AROUND MAY OF THIS YEAR (2014) I WAS STOPPED ON A STEEP HILL AND THE CAR STARTED ROLLING BACKWARDS. AT FIRST IT SEEMED NORMAL BECAUSE I APPLIED THE BRAKE, BUT WHEN I MOVED TO THE GAS THE CAR STARTED ROLLING BACKWARDS IN DRIVE AND WOULD NOT STOP UNTIL I APPLIED THE BRAKE AGAIN. I ALMOST HIT THE PERSON IN BACK OF ME. I INSISTED FORD FIX THE ISSUE, AND AFTER HAVING THE CAR FOR ALMOST A WEEK THEY AGAIN SAID THEY COULDN'T DUPLICATE THE PROBLEM. THE SAME ISSUE HAPPENED TWO WEEKS LATER AND I RECEIVED THE SAME ANSWER. I HAVE LEFT MESSAGES FOR THE MANAGER OVER THE WHOLE DEALER, AND HE WON'T RETURN MY CALLS. I AM ABOUT TO TAKE THE CAR BACK AGAIN SINCE I ONLY HAVE AROUND 300 MILES OF MY WARRANTY LEFT, AND THE CAR HAS BEEN HAVING MANY ISSUES LATELY. AND THEN I'M GOING TO CALL A LAWYER AND THE NEWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627599August 22, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE STALLED AND THE REAR ASSIST MALFUNCTION LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627619August 22, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN TURNING TO MAKE A RIGHT TURN THE FRONT OF THE CAR MAKES A METAL ON METAL SCRAPING SOUND (INTERMITTINGLY) ALSO THE TRANSMISSION DOESN'T SEEM TO ALWAYS KICK IN WHEN AFTER COMING TO A COMPLETE STOP THE CAR SHAKES AS THE GAS PEDAL IS PUSHED. I'VE BROUGHT IT TO THE DEALERSHIP WHERE I BOUGHT IT AND THEY KEEP TELLING ME NOTHING IS WRONG WITH IT, IT IS JUST HOW THE CAR OPERATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626983August 21, 2014
POWER TRAIN
WHILE DRIVING MY CAR STOPPED WHILE I WAS STEPPING ON THE PEDAL - I WAS TOLD IT WAS MY GEARS SO THEY WERE CHANGED AND MY CAR WAS REPAIRED FOR OVER 3 WEEKS AND WHEN I WENT TO PICK IT UP - IT STILL HAD THE SAME PROBLEM - MY TRANSMISSION ISN'T SHIFTING WITH MY GEARS SO IT IS STILL IN THE SHOP I HAD TO TAKE IT BACK AFTER ONLY DRIVING 6 BLOCKS AWAY FROM THE FORD DEALER. IT IS STILL BEING REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627058August 21, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND STALLED ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT THE PARKING ASSIST ERROR SERVICE REQUIRED AND THE SKID INDICATORS ILLUMINATED. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE ELECTRONIC SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627078August 21, 2014
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPLACED, BUT THE VEHICLE SHIFTED ROUGHLY AFTER THE REPAIR. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626847August 20, 2014
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
WITHOUT WARNING, (NO LIGHTS ON DASH-BOARD - NO UNUSUAL NOISES - NO PROBLEMS STARTING ETC), THERE WERE NO GEARS AND I WAS LEFT IN NEUTRAL. IT REQUIRED COMING TO A STOP, PUTTING IT INTO PARK AND STARTING AGAIN TO LIMP ALONG TO GET TO A SAFE POINT TO PARK THE CAR AND CALL FOR HELP. LUCKILY I WAS NOT YET ONTO THE FREEWAY! THE FORD DEALERSHIP MECHANIC WAS ABLE TO REPLICATE THESE CIRCUMSTANCES AND HE TOO FOUND HIMSELF WITHOUT GEARS; HE WAS ON THE FREEWAY ON-RAMP AND WAS LUCKY TO NOT BE HIT. I CAN ONLY IMAGINE HOW DANGEROUS THIS IS IF YOU ARE IN 4 LANES OF TRAFFIC GOING 60 MPH!!! NOTWITHSTANDING THE SEVERITY OF THIS "MODULE" DEFECT, THE PROBLEM ACCORDING TO FORD DOES NOT COME UNDER THE 'TRANSMISSION RECALL' AND MY CAR IS 3,500 MILES OVER THE MAGICAL 60,000 POWER-TRAIN RECALL. I AM STUCK WITH A $1,500 BILL AND THE FEAR THAT IT MIGHT HAPPEN AGAIN; IF NOT TO ME, SOMEONE ELSE WITH THIS MODEL/YEAR FOCUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626850August 20, 2014
POWER TRAIN
TRANSMISSION HAS BEEN JERKY, SHAKY, JUMPS INTO GEAR. THIS HAS HAPPENED PERIODICALLY SINCE I HAVE GOTTEN THE CAR AND HAS GOTTEN PROGRESSIVELY WORSE. MOST RECENTLY, WHENEVER IT SHIFTS AROUND 20 MPH THERE IS A TERRIBLE GRINDING NOISE ALONG WITH A SHUDDER. BROUGHT MY VEHICLE INTO HUDSON FORD IN HUDSON, WI ON AUGUST 15, 2014. DEALER STATED THERE WAS A TRANSMISSION LEAK AND SEALS WERE DEFECTIVE. THEY REPLACED SEALS. I ASKED IF THERE WAS ANY DAMAGE TO THE TRANSMISSION AND THEY SAID NO. ON MONDAY AUGUST 18, 2014 I CALLED THE DEALER BACK TO LET THEM KNOW THE GRINDING NOISE WAS STILL PRESENT, NOT ALL OF THE TIME SHIFTING BUT IT IS STILL OCCURRING. DEALER SAID TO "GIVE IT A THOUSAND MILES AND CALL BACK IF IT STILL HAPPENS BECAUSE NEW PARTS NEED TO LUBRICATE AND BEAK IN." I AM NOT SURE HOW TRUE THIS IS BECAUSE THERE ARE METAL PARTS GRINDING, NOT THE SEALS REPLACED" I FIND IT HARD TO BELIEVE THERE ISN'T MORE WRONG WITH THIS CAR WITH GRINDING METAL NOISES PRESENT. THIS IS A DANGER TO MYSELF AND OTHERS SHOULD THE TRANSMISSION FAIL ON THE HIGHWAY OR IT JUMPS INTO/OUT OF GEAR AND A HIT A CAR. THERE ARE SO MANY COMPLAINTS LIKE MINE. FORD NEEDS TO PROVIDE TOTAL TRANSMISSION REPLACEMENT OR BUY THESE CARS BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626525August 20, 2014
ENGINE, POWER TRAIN
WHILE DRIVING MY FORD FOCUS 2012, THE ENGINE WOULD SHUTTER INBETWEEN SHIFTS. THIS RESULTED IN DELAYS IN THE SHIFT AND THEN SOMETIMES IN SURGES IN POWER, BACK AND FORTH. THERE WAS ALSO OFTEN A GRINDING OR CLICKING NOISE COMING FROM THE UNDERCARRIAGE DURING THE SHIFT. I FINALLY GOT FORD TO FIX THIS PROBLEM AFTER TAKING IT INTO THE SHOP FOR SERVICE THREE DIFFERENT TIMES AND MAKING NUMEROUS PHONE CALLS. IN THE INTERIM, I BELIEVE MY LIFE WAS IN DANGER DO TO THE UNPREDICTABLE MALFUNCTIONING OF THIS VEHICLE. THERE WERE SEVERAL TIMES WHEN I WAS TRYING TO GET THROUGH AN INTERSECTION OR GET ON THE HIGHWAY WHEN THE DELAY/SHUTTER/SURGE OF THE VEHICLE COULD HAVE CAUSED ME TO HAVE AN ACCIDENT, AS I COULD NOT PREDICT WHEN THE INCIDENTS WERE GOING TO OCCUR, OR EXACTLY TO WHAT DEGREE. I BELIEVE FORD'S REPEATED REFUSAL TO REMEDY THIS ISSUE PUT MY LIFE IN DANGER. THE FIX ENDED UP BEING A REPLACEMENT OF THE CLUTCH. HOWEVER, I WAS ADVISED BY THE TECHNICIAN THAT THIS WOULD ONLY BE A SHORT TERM FIX AND THAT EVENTUALLY THE PROBLEM WOULD RETURN (NO DOUBT NEXT TIME ONLY AFTER MY WARRANTY HAS EXPIRED AND I WILL NOT BE ABLE TO AFFORD THE REPAIR). PLEASE HELP RESOLVE THIS PROBLEM BEFORE SOME IS SERIOUSLY INJURED BY FORD'S REFUSAL TO TAKE RESPONSIBILITY FOR THEIR DANGEROUS AND DEFECTIVE PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626252August 19, 2014
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING MY 2012 - MANUAL 5 SPEED FORD FOCUS DOWN THE HIGHWAY THE CAR LOST POWER. THERE WAS NO INDICATION THAT ANYTHING WAS WRONG, BUT ALL OF A SUDDEN WHILE IN 5TH GEAR AT 70MPH THE CAR HAD NO POWER TO PROPEL ITSELF FORWARD, AT THE SAME TIME THE RADIO/ENTERTAINMENT SYSTEM MALFUNCTIONED AND TURNED OFF. LUCKILY, I WAS ABLE TO MAKE IT OVER TO THE SHOULDER AND ROLL TO A STOP WITHOUT AN INCIDENT. TURNED THE CAR BACK ON AND THERE WAS VERY LITTLE POWER GETTING TO THE CAR, MAXING OUT A SPEED OF 50MPH ON THE FREEWAY SO AS NOT TO STALL AGAIN, MADE FOR A SCARY RIDE HOME. THIS IS THE 3RD TIME THIS HAS HAPPENED SINCE OWNING THE CAR, WHICH I PURCHASED BRAND NEW AND NOW HAS 49,000 MILES ON THE ODOMETER. THE PREVIOUS 2 TIMES, I TOOK IT TO A DEALER TO DIAGNOSE THE PROBLEM, BUT THEY SAID THAT THERE IS NOTHING THAT THEY CAN FIND WRONG WITH IT. NOW I AM ACTIVE ON A FORD FOCUS FORUM BECAUSE IT SEEMS THAT I AM NOT THE ONLY PERSON OUT THERE WITH THIS ISSUE. FORD NEEDS TO GET IT TOGETHER BEFORE THEY HAVE AN INJURY LAWSUIT ON THEIR HANDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626369August 19, 2014
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CONTACT ENGAGED THE ACCELERATOR PEDAL AND CAUSED THE VEHICLE TO SURGE FORWARD. THE VEHICLE BEGAN TO JERK VIOLENTLY. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER STATED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626063August 18, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER. THE VEHICLE WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 23,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626130August 18, 2014
POWER TRAIN
WHEN PULLING OUT ONTO A RURAL HIGHWAY FROM A STOP SIGN, MY CAR HESITATED BETWEEN 2-3 SECONDS AFTER MOVING PARTWAY INTO THE INTERSECTION. THE FEEL WAS DISTINCTLY LIKE CLUTCH SLIPPAGE, AND THE CAR REFUSED TO MOVE FORWARD DESPITE ME APPLYING ADDITIONAL PRESSURE ON THE ACCELERATOR. AFTER ALMOST 2 SECONDS OF VERY SLOWLY (2-3 MPH) CRAWLING INTO THE INTERSECTION THE TRANSMISSION ENGAGED ABRUPTLY AND I RESUMED MOVING INTO MY LANE. I FREQUENTLY EXPERIENCE THIS PARTICULAR PROBLEM, DESPITE TWO DEALERS OVER 4 TRIPS ATTEMPTING TO REPAIR IT, AND HAVE A GOOD FEEL FOR HOW TO MODULATE THE THROTTLE TO WORK THROUGH THE STALL. HOWEVER, THIS TIME IT NEARLY RESULTED IN ME BEING T-BONED ON THE DRIVER'S SIDE DOOR BY AN 18-WHEELER TRAVELING 55 MPH. FORTUNATELY THE TRUCK WAS ABLE TO BYPASS ME IN HIS LEFT LANE. I WILL BE TAKING IT BACK TO A LOCAL DEALER FOR MY FIFTH TRIP, THIS TIME HOPEFULLY TO RECEIVE CLUTCH REVISION "F" AND TRANSMISSION SHAFT SEAL "D". WHY THE CARS BUILT WITH THE DPS6 TRANSMISSION HAVEN'T YET BEEN RECALLED IS A MYSTERY TO ME. I CAN ONLY GUESS THAT (HOPEFULLY) NO ONE HAS DIED WHEN FACED WITH A CIRCUMSTANCE SIMILAR TO MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625821August 17, 2014
POWER TRAIN
THIS YEAR VEHICLE YEAR HAS A TRANSMISSION SURGE PROBLEM. FORD FOCUS 2012. DANGEROUS TO DRIVE. YOU NEVER KNOW WHEN THE TRANSMISSION WILL SURGE, BUCKING, SCARING ME ALMOST TO LOSING CONTROL. DEALERSHIP DID NOT ADVISE ME BEFORE I BOUGHT. WILL DO NOTHING TO HELP. DETROIT IS AWARE OF THE PROBLEM AND EXTENDED THE WARRANTY, BUT THAT DOES NOT HELP ME DRIVING IT. MY OPINION UNSAFE AND SHOULD NOT BE ON THE ROAD. I BOUGHT THIS IN FEB. 2014 WITH 34,000 MILES ON IT. I NEED PERRY FORD SAN LUIS OBISPO TO TAKE IT BACK. IT CAN NOT BE FIXED. I SEE 459 COMPLAINTS ON THIS. HOW CAN I GET HELP. I AM A DISABLED SENIOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622544August 15, 2014
POWER TRAIN
THIS HAS HAPPENED MULTIPLE TIMES. WHEN PULLING OUT INTO TRAFFIC AND TRYING TO ACCELERATE THE VEHICLE WILL NOT ACCELERATE ABOVE, I'D SAY 10 MPH. IT TENDS TO HAPPEN WHEN IT IS WARMER OUT AND THE A/C IS ON. I HAVE FOUND THAT IF THE SHIFTER IS PUT INTO "SPORT MODE" AND I MANUALLY SHIFT FROM FIRST IT WON'T DO IT. THIS IS MY GF'S CAR AND SHE WILL NOT USE THE "SPORT MODE". THIS IS VERY DANGEROUS AND WILL PROBABLY LEAD TO AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622518August 15, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED AND THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THE POWER TRAIN CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622303August 14, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 5 MPH, THE VEHICLE MADE A LOUD GRINDING NOISE AND STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 47,491.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622156August 13, 2014
POWER TRAIN, FUEL SYSTEM, GASOLINE
VEHICLE WOULD NOT ACCELERATE ON FREEWAY, FAILED TO SHIFT INTO HIGHER GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621773August 12, 2014
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 15 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE FRONT DRIVER SIDE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT ATTEMPTED TO CLOSE THE DOOR, BUT IT FAILED TO PROPERLY CLOSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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