Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10644330October 13, 2014
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVER'S SIDE FRONT POWER WINDOW MOTOR FAILED AND NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644177October 12, 2014
POWER TRAIN
PURCHASED VEHICLE NEW FROM GOLDEN CIRCLE FORD, JACKSON TN. I HAVE MADE COMPLAINTS TO FORD CORPORATE ABOUT THE TRANSMISSION AND TREMENDOUS SHUDDER, LOOSING POWER AND NOT SHIFTING INTO LOWER GEARS. AREA REP ADVISED FOR ME TO GET ANOTHER OPINION FROM DEALER 100 MILES FROM ME AND HE WOULD CALL BACK BUT HE NEVER DID. LOCAL SERVICE DEPARTMENT SAYS SHUDDER IS NORMAL AND SERVICE MANAGER HAS SAME VEHICLE THAT DOES THE SAME. TELLS ME THIS IS THE WAY TRANSMISSION IS MADE TO GET GOOD GAS MILEAGE. I WAS RECENTLY REAR-ENDED B/C MY VEHICLE STALLED AND WOULD NOT ACCELERATE. I TOOK IT IN AGAIN, AFTER BODY REPAIRS MADE, THEY TOLD ME, "NORMAL, JUST THE WAY IT IS". WHILE SITTING AT INTERSECTION STOPPED, LIGHT TURNED GREEN, I ACCELERATED, VEHICLE STALLED, WAS HIT. OTHER PARTY ASSUMED LIABILITY BUT ASKED WHY I DID NOT GO AHEAD AND MOVE. MY CAR DID WHAT IT DOES CONSTANTLY. RPM'S REV UP TO 3500 ONCE VEHICLE DECIDES TO TAKE OFF. RETIRED ON FIXED INCOME, THIS WAS TO BE LAST VEHICLE. AFRAID TO PICK UP GRANDCHILDREN AND TRANSPORT THEM. WHERE DO I GO FROM HERE? USING HUSBANDS BIG TRUCK TO GO PLACES WHICH IS VERY HARD FOR ME TO DO. WE HAVE BEEN DOING BUSINESS WITH GC SINCE 1984 AND EXTREMELY DISAPPOINTED IN RESPONSE. THIS CAR SHOULD NOT BE ON THE ROAD. IN THE EVENT I HAVE A MORE SERIOUS ACCIDENT, PLEASE LOOK INTO WHY FORD WOULD NOT RECALL THIS VEHICLE. IF THEY RODE IN IT, THEY WOULD NOT WANT THEIR FAMILY MEMBERS USING IT. THIS ISSUE HAS CHANGED MY WAY OF TRAVEL AND DEPENDENCY. I SAY A PRAYER EVERY TIME I GET IN IT. I ASK FOR PROTECTION AND SAFE RETURN TO MY SPOUSE, 5 CHILDREN AND 11 GRANDCHILDREN. PLEASE HELP!!! WHAT DO I DO?? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10644005October 11, 2014
POWER TRAIN, SUSPENSION
I PURCHASED THIS FORD ON SEPT 22, 12... IT HAD 83 MILES ON IT.. I AM THE ONLY OWNER. SINCE THEN ITS BEEN IN THE DEALER FOR SERVICE OVER 10 TIMES. I AM ON MY (3)THIRD CLUTCH SYSTEM TO STOP THE SHUTTER AND LOUD NOISES IT MAKES. THE LAST CLUTCH WAS INSTALLED ON SEPT 23, 14. AND AFTER A WEEK ITS BACK TO ITS SAME JERKING/SHUTTERS AND THE NOISE IS LOUD WHEN YOU MAKE TURNS. ITS REALLY NICE WHEN I TRY TO GET A BUYER TO TEST DRIVE IT. I PRAY IT DOES NOT MAKE A NOISE DURING THE TEST DRIVE. AND, THE FRONT SHOCK SUSPENSION MADE CRUNCHING NOISES AT LOW SPEEDS ON UN-EVEN ROAD SURFACE. (LIKE DRIVING IN AND OUT OF DRIVE WAY AND IN PARKING LOTS). AND, THE WAY TO FIX THE FRONT SUSPENSION.... THE FORD SERVICE TIGHTEN THE FRONT END DOWN. AND. BELIEVE ME YOU FEEL EVERY IMPACT OF THE BUMPS. FORD PUT OUT A PAPER THAT THE SERVICE PEOPLE GAVE US THE 1ST TIME WE WHEN IT. THE CAR NEEDS TO LEARN YOUR DRIVING PATTERNS. AND THE MOST RESENT ONE IS THE CAR MIGHT DRIVE LIKE A MANUAL/STANDARD CAR- WITH JERKS.. AND MAKE NOISE. THIS IS THE TRANSMISSION. THIS WOULD BE NICE TO HAVE THIS INFO. HANDED TO ME BEFORE I PURCHASED THE AUTO AND THEN I COULD MAKE A GOOD CHOICE IS THIS PURCHASE. BUT THE INFORMATION WAS GIVEN TO ME WHEN I HAD ISSUES WITH THE FORD. ANY, BUYER READ OTHER DRIVERS COMMENTS. AND, IF YOU REALLY LIKE TO BUY THE FORD FOCUS. GET THE MANUAL ONE. IT HAS NO.... ISSUES BECAUSE YOU SHIFTING MANUAL TRANSMISSION. AND NOT HAVE THE ISSUES WITH THIS AUTO CLUTCH. AND, THE 2013 TO 2014 HAVE THE SAME ISSUES AS THE 2012. FORD JUST CAN'T GET THE PROBLEMS FIXED OR THEY DON'T WANT TO CORRECT THE ISSUES ON THE FOCUS.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644106October 11, 2014
STEERING
I WAS DRIVING AND THE STEERING WHEEL STARTED TO BE HARD TO TURN. A LIGHT CAME ON AND THE CAR SAID STEERING ASSIST FAULT SERVICE REQUIRED. I WAS ABLE TO PULL THE CAR OVER AND RESTART IT AND IT WORKED UNTIL TODAY 10/11/14. TODAY I WAS IN MY DRIVEWAY AND THE LIGHT CAME ON AGAIN AND SAID THE SAME MESSAGE. I TRIED RESTARTING IT FOUR TIMES AND NOTHING HAPPENED SO IT WAS UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643731October 9, 2014
ENGINE
I PURCHASED MY FORD FOCUS 2012 FIVE MONTHS AGO AND IT HAS NOW HAD TO GO TO THE SHOP 4 TIMES. FIRST, THE CAR FELT LIKE IT WAS DRIVING OVER A RUMBLE STRIP AND WAS SLIPPING BETWEEN FIRST AND SECOND GEARS. SECOND, I WAS STOPPED AT A LIGHT AND THE CAR WOULD NOT MOVE THEN BOLTED AHEAD AND THE CHECK ENGINE LIGHT CAME ON. THIRD, THE CAR WENT INTO LIMP HOME MODE AND LOST ALL POWER WHEN ACCELERATING. LASTLY, AND THE STRAW THAT BROKE THE CAMELS BACK. I WAS STOPPED AT A RED LIGHT WITH MY FOOT ON THE BRAKE AND THE ENGINE REVVED AND THEN WOULD NOT MOVE. FINALLY THE CAR STARTED TO MOVE AND THE CHECK ENGINE LIGHT CAME ON AND I PULLED OVER TO RESTART THE CAR BUT THE LIGHT DID NOT GO AWAY. I DECIDED WITH EVERYTHING THAT HAS HAPPENED THE CAR WAS NOT SAFE TO DRIVE (AS I AM A SALES PERSON AND DRIVE ME CAR ALL DAY) SO I DECIDE TO HEAD HOME. UNFORTUNATELY, I HAD TO GET ON A HIGHWAY FOR ABOUT 2 MILES( THE BUSIEST HIGHWAY IN ALLENTOWN, PA) AS I GET ON THE HIGHWAY IN THE RIGHT LANE WITH MY HAZARDS ON THE CAR BEGIN TO LOSE ALL POWER AND THE GEAR LIGHT (DRIVE) STARTED TO BLINK, THE CAR THEN ACCELERATED AGAIN THEN LOST POWER AGAIN. BUT THIS TIME IT WOULD NOT START UP AGAIN, LUCKILY I WAS ABLE TO CRUISE OFF ON TO A NARROW SHOULDER AND THEN MY CAR WOULD NOT MOVE OR TURN ON. THEREFORE, NEEDING A TOW. EVEN WITH ALL THE WORK THIS CAR HAS NOW HAD (WORKING ON THE SOFTWARE, REPLACING THE TRANSMISSION CLUTCH, REPLACING THE TCM, ETC I STILL DO NOT FEEL SAFE IN THIS CAR AND AM HORRIFIED THAT FORD WOULD PUT THIS CAR ON THE ROAD ENDANGERING PEOPLES LIVES. I PLAN ON TAKING THIS CAR BACK TO THE DEALER, JOHN KENNEDY FORD AND DEMANDING A REFUND OR A NEW CAR FROM A DIFFERENT DEALER. I WILL NEVER PURCHASE A FORD AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643404October 8, 2014
STEERING, ELECTRICAL SYSTEM
I STARTED MY CAR IGNITION, BEGAN TO BACK OUT OF MY DRIVEWAY. AFTER ABOUT 2 - 7 SECONDS, THE POWER STEERING FROZE UP AND A CAUTION LIGHT LIT UP ON MY DASH. IT READS: POWER STEERING ASSIST MALFUNCTION, CHECK MANUAL. OR WORDS VERY CLOSE TO THAT EFFECT. THIS HAS HAPPENED ABOUT 10 - 15 TIMES SINCE APPROXIMATELY SEPTEMBER !8, 2014. I TOOK IT TO FORD DEALER AND THEY CHANGED THE BATTERY. THEY SHOWED LOW VOLTAGE TO THE STEERING...OR SOMETHING TO THAT EFFECT. IT DID NOT FIX THE PROBLEM. THE EXACT THING KEEPS HAPPENING. IT HAPPENS RIGHT AFTER I START UP THE CAR. I TURN OFF THE IGNITION, RESTART THE CAR, AND IT WORKS OKAY AFTER THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10642016October 7, 2014
STEERING
THE VICTIM OF THE FATALITY WAS DRIVING NORTHWEST ON RTE 84 AT 1:58 PM ON 9/26/14 WHEN SHE HIT THE MEDIUM STRIP AT THE CORNER OF DODGE RD IN HAMPTON FALLS, N.H.. THE RIGHT FRONT TIRE HAD A BLOW OUT AND SHE THEN HAD A ROLL OVER ACCIDENT. SHE WENT THROUGH THE GUARD RAIL AND INTO A DEEP DITCH. THE EYE WITNESS CALLED 911 AND ASSISTED THE DRIVER WHO HAD NO SIGNS OF LIFE AT THE SCENE. WHEN THE VOLUNTEER HAMPTON FALLS SQUAD ARRIVED AT THE SCENE, THE ACLS UNIT WAS CALLED OFF. THIS IS CURRENTLY UNDER INVESTIGATION BY THE NEW HAMPSHIRE STATE POLICE. UPDATED 10/28/14 *BF.....UPDATED 12/29/15 *BF *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10641609October 6, 2014
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR OPENED INDEPENDENTLY AND FAILED TO SHUT PROPERLY. THE DEALER STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641645October 6, 2014
ENGINE, POWER TRAIN
FOR SEVERAL MONTHS I NOTICED SIGNIFICANT SHUTTERING OF THE TRANSMISSION WHEN ACCELERATING FROM A STOP INTO LOW GEARS. TOOK THE CAR TO DEALERSHIP FOR REPAIR, PER WARRANTY EXTENSION PROVIDED BY FORD (FIELD SERVICE ACTION NUMBER 14M01). SEVERAL DAYS AFTER THAT COMPLETED SERVICE, THE ENGINE LIGHT TURNED ON -- AND WAS ON AND OFF OVER A PERIOD OF APPROXIMATELY ONE WEEK. THE CAR ALSO PERIODICALLY JERKED FORWARD UNEXPECTEDLY WHILE ACCELERATING IN LOW GEARS, AND THE SAME UNEXPECTED MOVEMENT HAPPENED OCCASIONALLY WHEN IN REVERSE. I MADE A FOLLOW UP SERVICE APPOINTMENT DURING THIS TIME. THEN TWO DAYS BEFORE THE SERVICE APPOINTMENT, AFTER FILLING THE CAR WITH GAS, THE ENGINE WOULD NOT START. WHEN TURNING THE KEY IN THE IGNITION, THE CAR SHUTTERED VIOLENTLY WITH A GREAT DEAL OF NOISE. AFTER CALLING A TOW TRUCK AND RESTING THE CAR FOR APPROXIMATELY ONE HOUR, THE TOW TRUCK DRIVER WAS ABLE TO GET THE ENGINE STARTED -- COMMENTING THAT FIRST AND REVERSE GEARS FELT UNSTABLE AND UNSAFE. CAR HAS SINCE BEEN TOWED TO THE DEALERSHIP FOR A SECOND ROUND OF SERVICE. PROBLEM AND SOLUTION ARE YET TO BE DETERMINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641774October 6, 2014
ELECTRICAL SYSTEM, POWER TRAIN, STEERING, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE ACCELERATED SLOWLY ON OCCASION. OTHER TIMES, THE RPMS WOULD RACE AND THE VEHICLE WOULD JERK FORWARD. THE DEALER STATED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE DEALER WAS NOT ABLE TO REPROGRAM THE COMPUTER TO INSTALL THE NEW PART AND HAD TO RE-INSTALL THE OLD PART. THE MANUFACTURER WAS NOTIFIED AND THE VEHICLE WAS TAKEN TO THE DEALER A FOURTH TIME TO HAVE THE NEW PART INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE SENSORS INTERMITTENTLY ILLUMINATED FOR THE BRAKE ASSIST AND PARKING AIDE. IN ADDITION, WHILE MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL LOCKED INTERMITTENTLY MORE THAN ONCE. THE CONTACT ALSO STATED THAT THE CLOCK INTERMITTENTLY SHORTED OUT AND THE TIME DISPLAY WAS INCORRECT. THE DEALER PROVIDED AN INTERIM REMEDY AND SUGGESTED THAT THE CONTACT TURN OFF THE GPS. THE INTERIM FIX REMEDIED THE FAILURE AS LONG AS THE CONTACT USED THE FEATURE TO DISABLE THE GPS AUTO CLOCK MANUALLY EACH TIME. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641856October 6, 2014
STEERING
STEERING LOOSES POWER (NO POWER STEERING). AFTER A RESTART OR TWO POWER STEERING COMES BACK ONLY TO GO OUT AGAIN AFTER A LITTLE WHILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641876October 6, 2014
STEERING
POWER STEERING FAILURE LIGHT CAME ON AND POWER-STEERING IN VEHICLE STOPPED WORKING. ATTEMPTED TO CLEAR OUT BY SHUTTING OFF ENGINE AND TURNING CAR BACK ON, BUT IT DID NOT WORK. HAD TO HAVE CAR TOWED TO DEALERSHIP. THEY SAID THERE IS A SENSOR FAILURE AND ENTIRE STEERING SYSTEM NEEDS REPLACED, COST APPROXIMATELY $2,000. MAY BE TWO WEEKS TO REPAIR, NO WORD ON WHEN PARTS WILL BE IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641249October 3, 2014
STEERING
SON WAS DRIVING HOME WHEN THE ELECTRONIC STEERING ASSIST FAILED, MAKING CAR VERY HARD TO CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641268October 3, 2014
VEHICLE SPEED CONTROL
WHEN YOU TAKE OFF THE VEHICLE SHUDDERS DURING ACCELERATION. WE HAVE TAKEN THE CAR INTO PLANO FIVE STAR FORD TWICE NOW AND THEY STILL SAY THEY CANNOT GET IT TO ACT UP. MY HUSBAND DRIVES 150 MILES A DAY IN THIS CAR AND ON SEPTEMBER 26TH WE DID NOT THINK WE WOULD MAKE IT HOME IN IT. HE TOOK IN TO PLANO FIVE STAR FORD ON MONDAY THE 29TH AND THEY SAID THEY HAVE DRIVEN IT 90 MILES THIS WEEK AND CANNOT GET IT TO ACT UP AND TOLD US TO COME AND GET THE CAR. WE RECEIVED A LETTER DATED AUGUST 2014 FROM FORD STATING THIS IS A PROBLEM AND THEY HAVE EXTENDED THE WARRANTY TO 100,000 MILES. WE ALREADY HAVE 86,000 PLUS MILES ON THE CAR AND THE TRANSMISSION WILL NOT LAST MUCH LONGER. PLEASE HELP US... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640862October 2, 2014
POWER TRAIN
TRANSMISSION SHUDDER. REBUILT 3 TIMES. SOFTWARE RESET 5 TIMES. TRANSMISSION COMPUTER REPLACED 1X. STILL SHUDDERS, DRIFTS BACK WHEN ON A HILL, JERKS INTO GEAR SUDDENLY. SERVICE STATION ADVISED ME WHEN THEY REPLACED THE COMPUTER (NOT UNDER WARRANTY) THAT THE SHUDDER AND OTHER CHARACTERISTICS WERE NORMAL FOR THE TRANSMISSION AND DID NOT DO ANYTHING ABOUT IT. THIS BEGAN WHEN I PURCHASE THE CAR IN SPRING OF 2012 AND IS STILL AN ISSUE NOW AT ABOUT 82,0000 MILES. MOST OF THE WORK WAS DONE WHILE UNDER THE NORMAL WARRANTY. THE LAST SERVICE, WHEN THEY REPLACED THE COMPUTER WAS DONE IN SEPTEMBER 2014. THE TRANSMISSION IS NOT OPERATING NORMALLY AND SEEMS DANGEROUS AT TIMES WHEN IT JERKS INTO GEAR OR ROLLS BACK WHEN AT A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640883October 2, 2014
POWER TRAIN, ENGINE
THIS WAS THE FIRST TIME MY SERVICE ENGINE SOON CAME ON. THE TRANSMISSION WAS SLAMMING INTO EVERY GEAR. I WAS STUCK IN 3RD GEAR REVVING AT APPROXIMATELY 3500 RPM GOING 30 MPH. I WAS ABLE TO DRIVE THE CAR HOME. THE DAY AFTER I TOOK INTO SPIKES FORD WHERE THE PROBLEM WAS THEN FIXED ON 08-11-14. I PICKED UP THE CAR AND DROVE HOME. 2 HOURS LATER AS I'M ENTERING A HIGHWAY TO GO TO WAL-MART, THE CAR LURCHED FORWARD, RPM'S FLEW WAY ABOVE 6000 AND CAR SPED UP FOR A SECOND THEN SLOWLY DECLINED DOWN TO 30 ON THE HIGHWAY!! THE CHECK ENGINE LIGHT CAME ON AGAIN. I DROVE THE CAR TO THE DEALERSHIP AND THEY FELT THE PROBLEM SO THEY TOOK THE CAR YET AGAIN. NEXT DAY THEY CALLED AND SAID THEY FIXED IT. ANOTHER 3 HOURS LATER, CHECK ENGINE LIGHT CAME ON AND THEY REFLASHED IT FOR THE 3RD TIME IN A 4 DAY PERIOD. CHECK ENGINE LIGHT CAME ON AGAIN SO I DECIDED TO TAKE IT TO BOGGUS FORD. I TOOK IT TO BOGGUS FORD AND WITHIN 3 DAYS THE CAR WAS OUT FROM THE SHOP. ALL WAS WELL UNTIL LATER ON IN THE NIGHT, THE CHECK ENGINE LIGHT CAME ON. I TOOK IT ONCE LAST TIME FURIOUS ALREADY WITH THE CAR AND ONCE AGAIN SAID IT WAS FIXED. I DROVE TO SCHOOL AND AS I WAS FINDING A PARKING SPOT, THE CHECK ENGINE LIGHT CAME ON. RIGHT AFTER, A MESSAGE SAID, "TRANSMISSION HOT" PULL OVER SAFELY. ANOTHER MESSAGE CAME ON AND SAID, "WAIT 7 MINUTES". EMBARRASSED THAT MY BRAND NEW FOCUS WAS DOING THIS I LET IT COOL OFF. A SALESMAN WE WORKED WITH, WAS KIND ENOUGH TO PICK UP MY CAR AND I FROM SCHOOL. WE TOOK IT BACK TO THE DEALER WHERE WE THEN TALKED TO A SERVICE MANAGER. THE SERVICE MANAGER, LAUGHED ABOUT OUR SITUATION AND SAID AS LONG AS WE DRIVE SLOWLY THE CAR WILL CONTINUE TO HEAT UP AND SAID THAT FORD KNOWS ABOUT THIS. I TOLD HIM, I ALMOST RAN OVER OTHER STUDENTS, AND HE JUST CONTINUED TO SAY AS LONG AS YOU DRIVE SLOWLY, IT WILL KEEP DOING THAT. THE CHECK ENGINE LIGHT COMES ON AND OFF NOW, BUT TRANSMISSION STILL SHIFTS HARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640200September 30, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
TRANSMISSION MALFUNCTIONS CAUSING LONG DELAY/HESITATION WHEN SHIFTING AND SLOW/DELAYED ACCELERATION. NOTICEABLE SHUDDERING AND VIBRATION WHEN SHIFTING BETWEEN GEARS AND OCCASIONAL HARD, PRONOUNCED SHIFT CHANGES CAUSING DRIVER AND PASSENGERS TO LUNGE. THIS CREATES VERY DANGEROUS DRIVING CONDITIONS MAINLY BECAUSE IT'S DIFFICULT TO CONTROL THE ACCELERATION OF THE VEHICLE. THE CHECK ENGINE LIGHT COMES ON AND A WARNING MESSAGE APPEARS IN THE DASH STATING 'TRANSMISSION MALFUNCTION SERVICE NOW' THIS EVENT OCCURRED THE FIRST WEEK OF VEHICLE OWNERSHIP (I PURCHASED THE VEHICLE BRAND NEW JANUARY 2012). AT THAT TIME THE DEALER RECALIBRATED THE TRANSMISSION AND IT'S BEEN PERFORMING SATISFACTORILY UNTIL RECENTLY. THIS EVENT HAS NOW OCCURRED ON FOUR OTHER OCCASIONS WITH THE MOST RECENT EVENT OCCURRING ON 9/30/2014. THE 9/30/2014 EVENT WAS THE MOST DANGEROUS AND SEVERE SO THE VEHICLE IS NOW AT THE DEALERSHIP FOR SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639730September 29, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE AUTOMATIC TRANSMISSION WAS UNABLE TO SHIFT INTO DIFFERENT GEARS. THE VEHICLE WAS TOWED AND TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT A PART KNOWN AS THE "FORK" FELL WITHIN THE TRANSMISSION AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. UPDATED 12/17/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639750September 29, 2014
FUEL/PROPULSION SYSTEM
ON SEPT 8 2014 I WAS DRIVING HOME FROM WORK AND ONCE I GOT OFF THE HIGHWAY I NOTICED THAT MY CAR WAS SLOWING DOWN AND THE BATTERY AND OIL LIGHT WAS ON THE NEXT THING I KNEW MY CAR SHUT OFF I RESTARTED IT AND TOOK IT TO THE DEALERSHIP ( SINCE IT IS STILL UNDER WARRANTY ) TO GET IT CHECKED OUT. THE SERVICE DEPT TOLD ME THAT IT WAS THE FUEL PUMP AND THEY WERE ORDERING THE PART BUT THAT WAS A LIE NOT ONLY DID THEY NOT FIX THE PROBLEM IT HAS GOTTEN WORSE THE CAR RUNS OUT OF GAS EVEN THOUGH THERE IS GAS IN THE CAR IT SHUTS OFF AT SLOW SPEEDS AND THE DEALERSHIP BASICALLY TOLD ME THAT A 2 1/2 YEAR CAR IS COVERED UNDER WARRANTY AND TOLD ME ITS GOING TO BE 2000.00 TO FIX IT!! BUT ON THE BRIGHT SIDE IF FORD RECALLS THE PART THEN I COULD GET REIMBURSED REALLY!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639516September 27, 2014
ENGINE, POWER TRAIN
THE AUTOMATIC TRANSMISSION SHIFTING IS HORRIBLE WITH EXCESSIVE SHUDDERING AND LURCHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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