Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10659903November 20, 2014
POWER TRAIN
PURCHASED THIS VEHICLE USED FROM FORD/NISSAN DEALER. TRANSMISSION MAKES GRINDING NOISE CONSTANTLY. DEALER SAYS THIS IS "NORMAL AND WITHIN SPECS" WHICH IS HARD TO BELIEVE. I CAN PROBABLY LIVE WITH THE NOISE FACTOR BUT CAR SHIFTING IS ALSO ERRATIC AND JERKY. WHEN MERGING INTO TRAFFIC AND SPEEDING UP CAR WILL "BOG DOWN" BEFORE UPSHIFTING TO FASTER GEAR AND THEN MAKES HIGH REVVING SOUND. PURCHASED THIS VEHICLE TO REPLACE OUR FAMILIES SECOND VEHICLE AND WAS ALSO TO BE USED BY MY DAUGHTER. DON'T FEEL SAFE HAVING HER DRIVE THIS. DRIVING SAFELY IN TODAYS WORLD IS ALREADY A CHALLENGE BUT WHEN YOU HAVE TO ALSO ADJUST YOUR DRIVING AND SITUATIONAL THINKING TO COMPENSATE FOR THIS VEHICLES ABNORMALITIES, IT MAKES THIS FORD FOCUS AN ACCIDENT WAITING TO HAPPEN. VERY DISAPPOINTED WITH THIS VEHICLE AND VERY HARD TO BELIEVE THAT THIS WAS DESIGNED TO PERFORM THIS WAY AND THAT FORD HAS NO FIX OR REVISION TO CORRECT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659375November 19, 2014
VEHICLE SPEED CONTROL
I WAS DRIVING ON A VERY BUSY EXPRESSWAY AND MY CAR LOST THE ABILITY TO ACCELERATE. I WAS ALMOST HIT FROM BEHIND. THE CAR NOW HAS NO POWER. IT WILL NOT ACCELERATE THE WAY IT IS SUPPOSED TO. I RECEIVED A "COURTESY FIX" NOTICE FROM FORD FOR THE TRANSMISSION PROBLEMS THAT HAVE BEEN REPORTED. THE PROBLEM THAT I HAD IS DIRECTLY RELATED TO THE FAULTY TRANSMISSION IN THESE CARS. I WAS TOLD BY THE DEALERSHIP THAT MY CAR COULD NOT BE REPAIRED FOR AT LEAST 3 WEEKS AS THE PARTS ARE ON BACK ORDER. I COMMUTE 90+ MILES PER DAY AND I CANNOT DRIVE MY CAR AND FEEL SAFE. THIS IS A HUGE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659409November 19, 2014
POWER TRAIN, STEERING, FUEL/PROPULSION SYSTEM
CAR IS SHUDDERING, VIBRATING, ROLLING BACKWARDS ON INCLINES, STUTTERING BAD GAS MILEAGE AT LOW SPEEDS BETWEEN 0 AND 20 MILES PER HOUR. THE CAR HAS BEEN IN 4 TIMES TO THE DEALER BEGINNING ON 5/3/12 THROUGH 11/14/13 IT HAS BEEN REPROGRAMMED 3 TIMES AND A NEW TRANSMISSION REPLACED IT WHICH HAS SOLVED THE PROBLEM TEMPORARILY BUT STARTS HAPPENING AGAIN. WHEN DRIVING IN OR PULLING OUT INTO TRAFFIC BECAUSE THE CAR EITHER HESITATES SO BAD OR JUST WONT MOVE FOR A FEW SECONDS. NEEDLESS TO SAY THERE HAVE BEEN MANY CLOSE CALLS. THE DEALER HAS BEEN PROACTIVE IN WORKING WITH ME HOWEVER THIS IS NOT A DEALER ISSUE THIS IS A MANUFACTURERS ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658928November 18, 2014
ENGINE, POWER TRAIN
TO WHOM IT MAY CONCERN, I AM A VERY UNHAPPY CUSTOMER WITH A CAR THAT I HAD PURCHASED FROM YOUR COMPANY. THE CAR IS NOT RELIABLE WHAT SO EVER AND I CAN'T TRUST IT WITH ANYTHING! I HAVE ALWAYS WANTED THE NEWER MODEL FOCUS AND WHEN I FINALLY HAVE THE MONEY TO AFFORD ONE I AM EXTREMELY DISAPPOINTED. I HAVE NEVER HAD THIS MANY ISSUES WITH A CAR AND THIS IS ONE OF THE NEWEST CARS I HAVE YET BOUGHT. I HAVE MISSED 8 DAYS OF WORK THIS YEAR JUST BECAUSE THE CAR HAS ITS OWN GAMES TO PLAY.THE CAR HAS ALMOST COST ME MY LIFE A FEW TIMES DUE TO THE JERKING ON THE ENGINE THAT YOU GUYS FEEL IS NORMAL. WHEN I GO TO MAKE A TURN THE CAR JERKS SO MUCH SOMETIMES THAT IT'S JUST MAKES IT BEFORE I GET SMASHED. THIS CAR IS HORRIBLE AND I THINK THAT IT IS SO WRONG THAT THERE IS SO MUCH WRONG WITH THIS CAR YET YOU STILL KEEP IT ON THE MARKET. ONE DAY THIS CAR IS NOT GOING TO GO WHEN I PUSH THE GAS AND I WILL GET SERIOUSLY INJURED. I HAVE COMPLAINED TO SERVICE MANY TIMES ABOUT THIS ISSUE AND THEY SIMPLY SAY? ?WELL JUST PUSH THE GAS A LITTLE HARDER? I'M SORRY MAYBE THE CAR SHOULD SIMPLY GO CONSIDERING ITS MAIN FUNCTION IS TO DRIVE!!! THIS IS ONE OF THE MOST DISAPPOINTING, NONFUNCTIONAL, AND DEPRECIATIVE VEHICLE I HAVE EVER BOUGHT IN MY LIFE. I WILL NEVER BUY A FORD AGAIN IF SOMETHING CANNOT BE DONE. SO THANK YOU SO MUCH, INSTEAD OF ME SAVING FOR COLLEGE I NOW GET TO SAVE UP TO BUY ANOTHER CAR BECAUSE I WAS WRONG ABOUT THIS CAR BEING DEPENDABLE. THANK YOU SO MUCH FOR ALL THE HARDSHIP YOUR POOR MANUFACTURING HAS CAUSED ME AND MY WALLET. I REALLY SO HOPE SOMEONE CAN BE OF ASSISTANCE AND CORRECT THIS ISSUE BECAUSE IF NOT YOU WILL SURELY BE LOSING A CUSTOMER ALONG WITH ME POSTING THIS TO SOCIAL MEDIA IN THE MONTHS TO COME IF SOMETHING IS NOT RESOLVED. I FIGURED IF YOU GUYS DON'T CARE ENOUGH ABOUT MY WELL BEING THEN THE WORLD MUST KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659106November 18, 2014
ENGINE
MY 2012 FORD FOCUS SEL DIES WHEN A 'ENGINE MALFUNCTION SERVICE NOW' MESSAGE APPEARS. THIS HAS HAPPENED ON TWO DIFFERENT OCCASIONS. BOTH TIMES, THE MESSAGE APPEARED, AND ABOUT 30 SECOND LATER, THE ENGINE COMPLETELY DIES. THE SECOND TIME THIS OCCURRED IT HAPPENED AS I WAS PULLING OUT INTO TRAFFIC FROM AN INTERSECTION. ON BOTH OCCURRENCES THIS HAS FORTUNATELY HAPPENED AT LOW SPEEDS HOWEVER I AM CONCERNED IT WILL HAPPEN AT GREATER SPEEDS WITH A LOSS OF POWER STEERING, BRAKES, AND POSSIBLY AIRBAGS. I HAVE BEEN INSTRUCTED BY THE DEALERSHIP TO CONTINUE DRIVING THE VEHICLE AND WAIT FOR THE SITUATION TO WORSEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655399November 17, 2014
AIR BAGS
TL* THE CONTACT OWNED A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A BRUISED SHOULDER, BACK, AND INTERNAL INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10654971November 14, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654687November 13, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, A DEER JUMPED IN FRONT OF THE VEHICLE CAUSING A CRASH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10653274November 13, 2014
ELECTRICAL SYSTEM, ENGINE
2012 FORD FOCUS DANGEROUSLY STALL WHILE DRIVING AS WELL AS MERGING INTO TRAFFIC OR ON AN INCLINE *CW THE CONSUMER HAS SINCE TRADED THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654806November 13, 2014
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED IN ORDER TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. UPDATED 12/22/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654569November 12, 2014
STEERING
WHEN CAR STARTS POWER STEERING (ELECTRONIC) DOES NOT WORK FOR AN UNDETERMINED LENGTH ON TIME FROM A FEW SECONDS TO ONE HOUR. STOP AND RESTART CAR AND POWER STEERING WORKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654258November 11, 2014
POWER TRAIN
WHEN DRIVE THE TRANSMISSION JUMPS AND SPUTTERS BEEN IN FORD AUTO CENTERS MANY TIMES AND WHEN I CALL ALL I AM TOLD US THIS IS NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653859November 10, 2014
POWER TRAIN
I IN JUNE 2012 I TOOK THE CAR IN TO COMPLAIN THAT IT WAS STALLING, JERKING AND SHUDDERING. IT APPEARED THAT THE PROBLEM WAS FIXED UNTIL SEVERAL MONTHS LATER WHEN IT BEGAN TO STALL, JERK AND SHUDDER AGAIN. I HAVE SINCE TAKEN THE CAR IN 2013 AND 2014 COMPLAINING THAT THE CAR CONTINUED TO ACT THE SAME WAY. I RECEIVED A LETTER FROM FORD IN MAY 2012 ADVISING THAT WE MAY EXPERIENCE ROUGH OR JERKY AUTOMATIC TRANSMISSION SHIFTS AND THAT THEY HAD A "FIX." I AGAIN RECEIVED A LETTER IN AUGUST 2014 ADVISING THAT THEY ARE AWARE THAT IT MAY BE POSSIBLE FOR THE POWERSHIFT 6-SPEED AUTOMATIC TRANSMISSION TO EXHIBIT EXCESSIVE TRANSMISSION CLUTCH SHUDDER DURING LIGHT ACCELERATION AND IT MAY BE CAUSED BY FLUID CONTAMINATION OF THE CLUTCH DUE TO LEAKING TRANSMISSION SEALS. THE LETTER STATES THAT IF THE VEHICLE'S CLUTCH, TRANSMISSION INPUT SHAFT SEALS, OR TRANSMISSION SOFTWARE CALIBRATION REQUIRE SERVICE OR REPLACEMENT THEY WILL SERVICE THE TRANSMISSION AS NECESSARY FREE OF CHARGE. WHEN I TOOK THE VEHICLE TO MY LOCAL FORD DEALERSHIP I WAS ADVISED THAT IT MAY BE A SIMPLE UPDATE TO THE COMPUTER SOFTWARE. THIS PROBLEM HAS BEEN ONGOING SINCE A YEAR AFTER I BOUGHT THE CAR AND I FEEL VERY UNSAFE, AS IT TRIES TO STALL WHEN PARKED AT A LIGHT OR WHEN I'M DRIVING AT LOW SPEEDS, SUCH AS WHEN I AM MOVING THROUGH A FOUR WAY STOP SIGN. I FEEL THAT ONE DAY I MAY HAVE AN ACCIDENT BECAUSE THE CAR WILL NOT TAKE OFF AND THE CAR BEHIND ME WILL REAR END ME; OR, WORSE, IT MAY ACCELERATE TOO QUICKLY CAUSING ME TO HIT THE CAR IN FRONT OF ME OR A BARRIER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653857November 10, 2014
POWER TRAIN
VEHICLE SHUDDERS/JERKS WHEN ACCELERATING FROM STOP AT SLOW TO MODERATE SPEED. THIS OCCURRED MULTIPLE TIMES. IT CONTINUES TO OCCUR AFTER MULTIPLE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653957November 10, 2014
STEERING
I SEE YOU ARE INVESTIGATING POWER STEERING PROBLEMS WITH THE FUSION. I HAVE A 2012 FORD FOCUS AND THE POWER STEERING IS OUT. I WOULD LEAVE THE CAR PARKED AND RUNNING DURING THE SUMMER, IF I WAS ON MY CELL PHONE. THE POWER STEERING ASSIST LIGHT WOULD COME ON, WHILE IN PARK AND IF I TRIED TO MOVE THE CAR, THE POWER STEERING WOULD NOT RESPOND. I COULD TURN THE CAR OFF FOR A FEW MINUTES, THEN BACK ON AND THE PROBLEM WOULD SEEMS TO FIX ITSELF. I DON'T RECALL HOW MANY TIMES IT HAPPENED, 5-7 TIMES PROBABLY.THE FINAL TIME IT HAPPENED, I WAS AGAIN PARKED AND THIS TIME TURNING THE CAR OFF DID NOT CORRECT IT. THAT WAS APPROXIMATELY OCTOBER 15, 2014 WITH ABOUT 38,000 MILES. UNLIKE SOME OF THE OTHER COMMENTS I HAVE READ ON THE INTERNET, I NEVER HAD THE POWER STEERING GO OUT ON ME WHILE DRIVING. I WILL BE GOING TO HAVE THE CAR CHECKED TOMORROW AT MAC HAIK FORD IN GEORGETOWN, TX WHERE I BOUGHT THE CAR IN JANUARY OF 2013. I JUST HAD TO LEARN TO DRIVE WITHOUT POWER STEERING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653609November 8, 2014
STEERING
WHILE DRIVING THE CAR GOING INTO A TURN THE POWER STEERING WENT OUT. I COULD NOT TURN THE WHEEL. ALMOST HAD AN ACCIDENT. WHEN DRIVING THE CAR AND YOU STOP THE CAR STALLS. YOU CAN START THE CAR GO TO WHERE YOU WANT TO GO AND WHEN YOU GET BACK IN THE CAR IT DOESN'T START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653260November 7, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING ON A BUSY ROAD, THE POWER STEERING SUDDENLY STOPPED WORKING AND THE CAR BECAME VERY DIFFICULT TO STEER. WHEN I RETURNED HOME AND RESTARTED THE CAR, THE POWER STEERING WORKED NORMALLY AGAIN. IT IS BEING CHECKED BY THE DEALERSHIP TODAY. ON THE PHONE, THE DEALERSHIP SAID IT WOULD BE DIFFICULT TO DIAGNOSE THE PROBLEM IF IT WASN'T STILL HAPPENING. THIS SEEMS LIKE A SIGNIFICANT SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653439November 7, 2014
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THE WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING BECAME DIFFICULT TO MANEUVER INTERMITTENTLY AND EXCESSIVE FORCE WAS NEEDED IN ORDER TO CONTROL THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653168November 6, 2014
ENGINE AND ENGINE COOLING
LEAK FROM RADIATOR FOUND AFTER CAR COOLED DOWN. DEALER STATED THEY NEVER SAW THIS OR HEARD OF IT. THE PRESSURE TEST WAS NEGATIVE, HELD PRESSURE AT 22PSI, I WAS TOLD. FILLED RESERVOIR WITH FLUID AND DYE AND TOLD TO DRIVE AND RETURN NEXT DAY. SAID THE DYE SHOWED LEAK ON LEFT SIDE ON RADIATOR ALONG THE TUBE. TOLD THAT EVERYTHING WAS OUT OF WARRANTY. SAID FAILURE IS NOT COMMON. VEHICLE HAD ALL RECOMMENDED SERVICE COMPLETED AT THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653063November 6, 2014
AIR BAGS
TL* THE CONTACT OWNED A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH AND MINOR BRUISES THAT REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED A CONCUSSION AND FRACTURED SPINE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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