Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11558737December 6, 2023
POWER TRAIN, ENGINE
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle shuddered abnormally. The contact stated that the vehicle hesitated to shift gear while losing motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission friction element "A" was stuck in the on position and failed to keep the fork engaged. The vehicle was not repaired. The vehicle was taken to the dealer, who had not diagnosed the failure. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557844December 1, 2023
POWER TRAIN
My 2016 Ford Focus SE is exhibiting the same PowerShift issues that are well known with this model of vehicle. I had the transmission replaced in April 2020 at 59,000 miles, as well as the TCM reprogrammed as part of the customer service program. Now, in 2023 and at 79,000 miles, my vehicle exhibits the exact same issues. I have contacted Ford to try and rectify, however they are saying my vehicle is not within any customer program/recall as it was built in April 2016 (the original scope only covered Focus' up to November 2015). I can 100% attest that, after 3 years/20,000 miles since the repair to transmission and TCM was made, this car is exhibiting the same transmission slip issues that now make it extremely dangerous to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558007December 1, 2023
ENGINE, SERVICE BRAKES, POWER TRAIN
•Oil pump failed to send oil to the engine causing the brakes to go out. While trying to pull out into traffic, the engine made a pop sound, and lost the ability to accelerate. Engine and oil light turned on, was then unable to accelerate past 20mph and engine sounded horrible. • Our mechanic looked at the car and said the oil vacuum pump was obliterated inside the engine. He replaced the vacuum pump and said that the timing belt is inside the engine which is causing all the issues. • No warning lamps or messages appeared before this. Had just had an oil change a month before and there were no issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557280November 28, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact while driving 20 MPH, the transmission was skipping gear. The contact stated that the transmission shifted from 1st gear to 3rd gear. The check engine warning light was illuminated. The contact veered to the side of the road and was able to continue driving. The contact stated that the failure recurred several times while driving. The vehicle was taken to an independent mechanic, who referred the contact to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the TCM had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556781November 25, 2023
ENGINE, UNKNOWN OR OTHER
Bought brand new off stevens creek ford frontier, after just 45,000 miles it showed serious transmission issues. At first it would stall and pop up a transmission overheat warning and it would jolt when just trying to step on gas lightly. I brought it in to the dealer service and they said it needed a new clutch and once I got it back it doesn’t start unless I have it in neutral and doesn’t backup. The car is extremely unsafe and stalls on the freeway in front of other cars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556423November 22, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that after starting the vehicle, he observed that the vehicle was idling abnormally rough. While driving at an undisclosed speed, the vehicle lost motive power and seemed to hesitate while shifting between gears. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the canister purge valve was stuck in the open position. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556462November 22, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while running errands, after returning to the parked vehicle, she was unable to restart the vehicle. The contact shifted the vehicle into neutral(N) and was able to restart the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle was jerking while shifting gear. The contact stated that the failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission clutches had frozen or engaged and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program: 14M02 TCM reprograming (Power Train). The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556376November 21, 2023
POWER TRAIN
What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission suddenly stopped shifting correctly resulting in a sudden loss of power, a lugging of the engine, and almost cause of an accident. Specific components have been diagnosed by Crest ford in centerline. How was your safety or the safety of others put at risk? Without proper shifting the car would often sit in idle while deciding on a gear, leading to dangerous turns and acceleration from stop lights Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Crest Ford of centerline Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, started out of the blue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555984November 20, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Focus. The contact stated that while driving approximately 20 MPH, the ABS warning light illuminated. Additionally, the vehicle lost motive power and failed to accelerate as intended. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the passenger’ side rear wheel bearing needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555603November 17, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while operating the vehicle, the transmission experienced shuddering and slipping after heating up. The vehicle was taken to the local service center who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555746November 17, 2023
POWER TRAIN
Over the course of less than 5 years that I’ve owned this car it has needed the clutch repaired 3 times. First time was at approximately 25,000 miles, second time at 47,000, and third at 71,000. There is an extremely noticeable shudder, loud noise, and vibration throughout front end of car when accelerating. Additionally, the car has erratic transmission shifting and does not properly shift into gear causing it to lose motive power and not immediately accelerate when pressing the gas. I have attached the most recent invoice I received from the dealer diagnosing the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555443November 16, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle experienced erratic transmission shifting and would not properly shift into gear causing the vehicle to lose motive power and not immediately accelerate while depressing the accelerator pedal. Later, the message "Service Transmission" was displayed. The vehicle was taken to the local dealer who diagnosed and determined that the Transmission Control Module (TCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555549November 16, 2023
POWER TRAIN
No warning messages or lights Transmission rattling like the motor mounts are having issues and wearing out quickly. Problems shifting and going up hills. My automatic car has rolled back and struggled to shit on inclines
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555319November 15, 2023
SUSPENSION, STEERING, SERVICE BRAKES
The car is not running right I can feel shaking, but no one else can
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554882November 13, 2023
ENGINE
The contact owns a 2016 Ford Focus. The contact stated while driving at 5 MPH, the vehicle jerked abnormally. The check engine warning light was illuminated. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554976November 13, 2023
ENGINE
Clutch and actuator a&b
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554374November 9, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle was shaking. The contact stated that when she depressed the accelerator pedal, the vehicle did not accelerate. The vehicle lost motive power and would not restart. The vehicle was towed to the dealer and diagnosed with a failed transmission clutch and transmission control module. The contact was informed that the transmission clutch and transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554181November 8, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact's daughter owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered after coming from a complete stop. Additionally, the vehicle jerked while accelerating. No warning light was illuminated. The contact stated that the clutch assembly had previously been replaced five times; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the clutch assembly needed to be replaced for the sixth time. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that a half of the cost of the repair would be covered. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553974November 7, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed and attempting to complete a turn, the vehicle briefly shuddered before returning to normal functionality; however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch assembly. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who again diagnosed a failure with the clutch assembly. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554096November 7, 2023
ENGINE, UNKNOWN OR OTHER
2016 Ford Focus with 53,000 miles, driven less than 150 miles per week on average just getting back and forth to work and running errands. Check engine light came on on November 2, 2023. I got a P0344 code from my mechanic who is 5 minutes away from when the check engine light came on. He advised me not to drive the vehicle until he could get my car in on November 7. When I started the car to take it to the mechanic on the evening of November 6 for him to look at the next day, the oil light came on. It was a 5 minute drive from my home to the auto shop. He immediately said Oh, Oh, that's the bad oil light not the low oil light. I have routinely kept up with the recommended maintenance schedule and the car was last serviced on June 7, 2023 with no problems. I was told on the morning of November 7 after he had looked at the car that the engine was shot and the car would need a brand new engine. One of the employees at the shop is a former employee of a Ford dealership and was not at all surprised as he began running down a list of all the times that he had seen this problem. "It always happens right after the warranty expires' were his exact words. I now have to wait for a new engine, which is on back order for up to 2-3 months, which is an indication of how rampant this problem is with this Ford engine, and I will have to figure out how I'm going to get to work as we head into the winter months. One of the last things that the mechanic said to me before I signed the $5400 work order, was how lucky I was that the car didn't die on the road leaving me stranded. I can only attribute that to the short distances that I drive. Please do something for those of us that purchased this vehicle in good faith and are now being told that there is nothing that Ford can do for us because the warranty is expired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus