Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#755566December 12, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
MY DAUGHTER WAS SO EXCITED TO BUY HER FIRST CAR. I'M NOT SURE WHY BUT SHE CHOSE A FORD FOCUS AND QUALIFIED FOR A FIRST TIME BUYER PROGRAM. AFTER A FEW MONTHS SHE STARTED HAVING BRAKE PROBLEMS. IT GOT SO BAD SHE THE CAR TO THE DEALER FOR REPAIR. THEY SAID THE NOISE WAS NORMAL. LATER SHE TOOK IT IN AND THEY TOLD HER THE BRAKE PADS WERE WARPED BECAUSE SHE DROVE THROUGH WATER AND THAT THE WARRANTY WOULD NOT COVER IT. NEXT TIME SHE WENT IN FOR WARRANTY SERVICE SHE COMPLAINED ABOUT THE BRAKES AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT. SHORTLY THEREAFTER SHE HAD A ONE-VEHICLE WRECK. SHE WAS NOT HURT BUT THE CAR WAS BADLY DAMAGED. AFTER THREE ESTIMATES WE TOOK IT TO A LOCAL BODY SHOP WITH A GOOD REPUTATION FOR QUALITY WORK. THE ACCIDENT WAS DUE TO THE LACK OF ADAQUATE BRAKES AT A STOP SIGN. AT A LITTLE OVER 20,000 MILES SHE BEGAN HAVING MORE SERIOUS BRAKE PROBLEMS. AGAIN SHE TOOK IT TO THE DEALER WHO TOLD HER THE BRAKE PADS WERE BAD AND THE ROTORS NEEDED REPLACING. (AT 20,000 MILES) THEY OFFERED TO DO THE $400+ JOB FOR A 12% DISCOUNT SINCE THE JOB WAS NOT COVERED UNDER WARRANTY. SHE TOOK IT TO A BRAKE SPECIALIST WHO DID THE JOB FOR ABOUT $200. ADD ALL THE BRAKE PROBLEMS AND THE PROBLEMS WITH THE PASSENGER DOOR THAT LEAKED (THEY "FIXED IT" SEVERAL TIMES. IT STILL LEAKS. ACTUALLY, THIS CUTE LITTLE BLUE FORD FOCUS SHOULD HAVE BEEN PAINTED "LEMON YELLOW". ANOTHER THING - WHEN SHE TOOK THE CAR IN SHE TOOK A FRIEND WITH HER TO DRIVE HER TO WORK. DURING THE CONVERSATION WITH THE SERVICE MANAGER ABOUT THE PROBLEMS HE, AND I QUOTE, "TOLD THEM TO SHUT UP - HE WOULD NOT BE DOUBLE TEAMED. THEY DO NOT TEACH THAT IN CUSTOMER RELATION SCHOOL, DO THEY? DO YOU THINK THIS SAME DEALER WOULD TAKE IT IN FOR A TRADE IN?*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#6900704December 11, 2001
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
CONSUMER WAS TRAVELING 30MPH ON A SIDE STREET AND A TRUCK VEERED INTO CONSUMER'S VEHICLE DIRECTION. APPLIED HIS BRAKES, AND CRASHED INTO OTHER VEHICLE. UPON IMPACT, DUAL AIRBAGS DIDN'T DEPLOY. DEALERSHIP WAS AWARE OF PROBLEM. *AK FORD MOTOR COMPANY STATED THAT THEY WERE NOT ABLE TO VERIFY ANY MANUFACTUER'S DEFECTS. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#6900616December 10, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE TRAVELING ON HIGHWAY, AND WHEN COMING TO A STOP, AND TRYING TO GO AGAIN VEHICLE WILL NOT MOVE. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755426December 8, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR LOCKS ARE INOPERABLE, SPECIALLY THE DRIVER SIDE WHICH CANNOT BE OPENED FROM THE OUTSIDE OR THE INSIDE. THE KEYLESS ENTRY DOES NOT WORK NOR DOES THE KEY OR THE LOCK LATCH. IT IS IMPOSSIBLE TO OPEN THE CAR DOOR AT THIS TIME. THE ONLY WAY TO GET INTO DRIVERS SIDE IS BY CLIMBING THROUGH THE PASSENGER SEAT. THIS IS A SERIOUS SAFETY HAZARD WHILE DRIVING OR IN THE CASE THAT VEHICLE SHOULD GET INTO AN ACCIDENT. LIVING IN LOUISIANA THIS POSES A SERIOUS THREAT IF THE VEHICLE SHOULD FALL INTO A DRAINAGE CANAL EXIT FROM THE CAR WOULD BE IMPOSSIBLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755428December 8, 2001
ELECTRICAL SYSTEM:STARTER ASSEMBLY
STARTER JUST STOPPED WORKING, BURNED THE FUSE ASSEMBLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755382December 7, 2001
STRUCTURE:BODY, INTERIOR LIGHTING, POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:REARVIEW MIRRORS/DEVICES
NOTHING BUT PROBLEMS WITH THE CAR. FIRST NOTICED LEAK IN THE FLOORBOARD ON THE FRONT PASSENGER SIDE AS THE DEALER DETAILED CAR. INTERIOR DOME LIGHT FELL OFF SOON AFTER, FOLLOWED BY THE FUEL GATE DOOR AND THE LEFT DRIVERS SIDE MIRROR. NOW MY TRANSMISSION HAS BLOWN UP, ALL WHILE GOING 25 MPH OR UNDER, AND ALL UNDER 21,000 MILES! WE'VE HAD A MAJOR RECALL ON AVERAGE EVERY OTHER MONTH TOO. WHAT A LEMMON! *AK (TIRESIZE: P195/60R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755240December 3, 2001
ELECTRICAL SYSTEM:IGNITION:SWITCH, STEERING:RACK AND PINION
TRIED TO PUT KEY INTO THE IGNITION, KEY WOULDN'T GO IT. HAD CAR TOWED TO DEALER AND IT TOOK A WEEK TO GET FIXED. HAD TO ARGUE TO GET A LOANER CAR IN THE MEANTIME AND NO ONE AT FORD WAS HELPFUL AT ALL AND INSISTED THAT THIS WAS NOT A BIG PROBLEM. SHORTLY BEFORE THIS HAPPENED, THE STEERING AND RACK AND PINION HAD TO BE REPLACED BECAUSE OF A FLUID LEAK. LAST WEEK, WHEN ATTEMPTING TO START THE CAR (IT HAD NOT BEEN STARTED ALL WEEKEND), THE ENGINE WOULDN'T TURN OVER AND THE DEALER HAD TO REPLACE THE FUEL PUMP. TODAY WHILE DRIVING TO WORK, THE STEERING WHEEL BECAME VERY LOOSE AND PULLED AWAY FROM THE STEERING COLUMN. TOOK THE CAR IMMEDIATELY TO THE DEALER AND THEY PUT IT BACK ON. HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR. LOTS OF RECALL WORK AND ALL THESE OTHER ISSUES TOO. CAR IS AT DEALER FOR SERVICE ON AVERAGE EVERY FOUR MONTHS. THIS WAS MY FIRST NEW CAR, BUT NOW I WILL NEVER BUY ANOTHER FORD AND AM GETTING RID OF THIS ONE ASAP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899721November 30, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
AFTER DRIVING VEHICLE FOR ABOUT AN 1/2 HOUR CONSUMER PARKED AND SHUT OFF ENGINE. AFTER ABOUT 15 MINUTES, CONSUMER RESTARTED VEHICLE WHEN BRAKES LOCKED UP, AND VEHICLE WOULD NOT MOVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785800November 28, 2001
VEHICLE SPEED CONTROL
CONSUMER STATES THAT THE VEHICLE EXPERIENCES RUNAWAY ACCELERATION, THIS SOMETIMES WILL OCCUR WHILE VEHICLE IS IN REVERSE, CONSUMER STATES THAT THE ONLY WAY TO GET VEHICLE BACK TO NORMAL IS BY PULLING OVER, PUTTING HER LEFT FOOT ON THE BRAKE, AND THEN PUNCHING THE GAS WITH HER RIGHT FOOT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755051November 28, 2001
STRUCTURE:BODY:DOOR
WHEN CAR IS ENGAGED IN GEAR THE DOOR LOCKS SHOULD LOCK. THE DON'T. I TOOK THE VEHICLE INTO FORD AND THEY REPLACED THE FUSE THE FIRST TIME, AS THEY WERE TESTING IT THEY BLEW 2 MORE FUSES. THEY THEN REPLACED THE 2ND AND TOLD ME IT WOULD BE OK. WHEN I GOT HOME TONIGHT THE BACK PASSENGER DOOR WOULD NOT UNLOCK THE OTHER 3 DOORS DID. NOW NONE OF THE DOOR WILL LOCK OR UNLOCK WITH THE REMOTE OR WITH THE BUTTON INSIDE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899559November 28, 2001
SUSPENSION, WHEELS:LUGS/NUTS/BOLTS/STUDS
REAR WHEELS WOBBLE WHEN CONSUMER IS DRIVING, THIS PROBLEM CAN HAPPEN AT ANY SPEED. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO ANYTHING. *AK DEALER PERFORMED RECALL 00S55B REPAIRS. CONSUMER ADDS THAT VEHICLE PULLS TO LEFT AND STEERING WHEEL IS OFF CENTER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755000November 27, 2001
TIRES
I WAS DRIVING ON THE FREEWAY AND 1 MILE FROM WHERE I WAS SUPPOSED TO GET OFF THE HIGHWAY MY CAR STARTED TO SWERVE FROM BEHIND. I TURNED MY SIDE MIRROR TO SEE IF I COULD SEE WHAT WAS GOING ON AND WHAT I SAW FRIEGHTENED ME. MY TIRE WAS WOBBLING INSIDE THE WHEEL WELL AND BEGAN TO MAKE A METAL ON METAL GRINDING SOUND. THE CAR HAS HAD 2 RECALLS DEALING WITH THE BACK TIRE, AND EVERYONE AT THE DEALERSHIP SEEMS TO THINK THAT THIS IS JUST A COINCIDENCE. MY CAR WAS SWERVING FROM BEHIND AND THE ENTIRE WHEEL WELL WAS FILLED WITH SMOKE 'TILL I SLOWED DOWN. THIS IS OBVIOUSLY A DEFECTIVE PART OF THE CAR, ESPECIALLY AFTER SEEING THE OTHER COMPLAINTS FILED ON THE SITE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899533November 27, 2001
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING AND MAKING A TURN TO EITHER LEFT SIDE OR RIGHT SIDE STEERING WILL MAKE A LOUD NOISE. THIS COULD MAKE CONSUMER LOSE CONTROL. DEALER WAS CONTACTED. PLEASE PROVIDE MORE INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899534November 27, 2001
SUSPENSION:FRONT:WHEEL BEARING
CONSUMER HAD TAKEN VEHICLE TO DEALER FOR SOME STEERING PROBLEMS THAT HAD EXPERIENCED AT THE TIME OF DRIVING AND KEEPING CONTROL OF VEHICLE. DEALER HAD DETERMINED THAT PROBLEM WAS WITH FRONT BEARINGS, THEN FIXED THEM. PLEASE PROVIDE MORE INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899536November 27, 2001
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
SINCE PURCHASE OF VEHICLE RADIO DID NOT WORK AS IT SHOULD BE, CAUSING PROBLEM AT TIME WHEN TURNING IT ON. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899538November 27, 2001
POWER TRAIN:AXLE ASSEMBLY
WHILE DRIVING COULD HEAR NOISE ON THE MOVEMENT OF VEHICLE HAD SEEN RECALLS ON AXLE OF VEHICLE. DECIDED TO TAKE VEHICLE TO DEALER, AND THEY FOUND OUT THAT PROBLEM WAS REFFERRED TO REAR AXLE OF VEHICLE. BUT THIS VEHICLE WAS NOT INVOLVED IN RECALL BECAUSETHEY COULD NOT FIXED PROBLEM WITHOUT CHARGING CONSUMER. PLEASE PROVIDE MORE INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899412November 26, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
AFTER TAKING VEHICLE INTO DEALER TO GET RECALL OOF001000 REPAIRS DONE ON POWER TRAIN CONTROL MODULE, CONSUMER TOOK VEHICLE BACK TO DEALER FOR CONTROL PROBLEMS. VEHICLE WOULD ACCELERATE WHEN SLOWING DOWN. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899414November 26, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE SHIFTS IMPROPERLY. CONSUMER HAS BEEN IN VERY DANGEROUS SITUATION ONCE WHEN COMING OFF A RAMP AND DOWN SHIFTING, GEARS WOULD NOT ENGAGE PROPERLY. VEHICLE WON'T GO INTO GEAR. CONSUMER STATED IT DIDN'T HAPPEN ALL THE TIME, BUT IT WAS DANGEROUS WHEN IT DID. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754826November 23, 2001
TIRES
LEFT REAR, AND RIGHT FRONT AND REAR HAVE LOST BOTH AIR AND SIDEWALL CHUNKS IN SPECTACULAR FASHION. TIRES ARE BRAND NEW AND DEPLOYED IN NORMAL DRIVING USE. *AK (DOT NUMBER: 260 TIRESIZE: 195/60R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754744November 20, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, SUSPENSION:FRONT, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:IGNITION, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
TIRES WEARING OUT FAST, ACCELERATED SPEED, AND ENGINE KILL, UNEVEN SUSPENSION, INDICATOR GAUGES AND LIGHTS HAYWIRE. I WAS TOLD BY FORD THAT I HAD WRECKED THE CAR AND HAD TO PAY $883.00 FOR REPAIRS + $350.00 FOR NEW TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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