Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10690548February 25, 2015
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL SEIZED AND THE STEERING ASSIST FAULT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. UPDATED 4/29/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690628February 25, 2015
EQUIPMENT
WHEN I TURN ON THE INTERIOR HEATER, THE SELECTOR SWITCH THAT DIRECTS THE AIR TO WINDSHIELD, PANEL, OR FLOOR, WILL NOT SEND HEATED AIR TO THE FLOOR. IT MAKES A VERY LOUD NOISE OF AIR BEING FORCED THROUGH A TIGHT OPENING, BUT THE HEAT DOES NOT GO TO THE FLOOR AND THE HEATER IS ALMOST COMPLETELY INEFFECTIVE UNLESS THE FAN SPEED IS SET TO THE HIGHEST SETTING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690698February 25, 2015
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS COASTED TO A SAFE LOCATION. AFTER RESTARTING, THE VEHICLE RESUMED WITH EXTREME DIFFICULTY IN TURNING THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING ASSIST WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690732February 25, 2015
UNKNOWN OR OTHER
I HAVE HAD TO TAKE MY CAR INTO THE FORD DEALER 5 TIMES IN THE PAST 2 MONTHS AND ROUGHLY 15 TIMES IN THE PAST YEAR FOR THE SAME ISSUE, IT IS UNDER WARRANTY. WHEN I AM DRIVING AT OR AROUND 35 MPH MY TRANSMISSION WILL MAKE A GRINDING NOISE AND I WILL LOSE ALL POWER AND THE CAR WILL NEED TO BE RESTARTED. I HAVE PAID RIDICULOUS AMOUNTS IN REPAIRS AND RENTALS. I AM TOLD THAT THE TRANSMISSION AND CLUTCH IS UNDER WARRANTY UNTIL 100,000 MILES. I AM STILL BEING CHARGED. THIS IS A SAFETY HAZARD, I LOSE ALL POWER AND HAVE TO RESTART THE CAR IN THE MIDDLE OF INTERSECTIONS, AND WHEN ENTERING THE ON RAMP TO THE HIGHWAY. THE TECHS HAVE TOLD ME "IT IS SUPPOSED TO DRIVE LIKE THIS" BUT I SERIOUSLY DOUBT THAT. FORD HAS ACKNOWLEDGED THAT MY CAR HAS A BAD CLUTCH AND THAT THE CLUTCH IS UNDER WARRANTY, BUT I WAS TOLD THAT THE PART IS ON NATIONAL BACKORDER AND IT COULD BE UP TO 6 MONTHS BEFORE IT IS REPAIRED. I HAVE BEEN TOLD TO JUST KEEP DRIVING IT, WHEN I ASKED IF IT WAS SAFE THEY SAID "PROBABLY NOT, BUT IT IS MORE OF A PERSONAL PROBLEM OF MINE". THIS IS AN ON GOING PROBLEM, AND I HAVE ZERO CONFIDENCE THAT IT WILL EVER BE RESOLVED. FORD HAS HAD ME REPLACE EVERYTHING THAT IS NOT UNDER WARRANTY IN THE PAST 15 MONTHS AND THE SAME EXACT PROBLEM PERSISTS, NOW I AM BEING TOLD THAT IT IS THE CLUTCH IN MY AUTOMATIC TRANSMISSION WHICH IS UNDER WARRANTY BUT "IT IS NOT A HIGH PRIORITY FOR THE DEALER" SO ILL HAVE TO WAIT IT OUT AND KEEP RENTING CARS TO KEEP MY JOB AND STAY MOBILE. BASICALLY FORD WANTS ME TO DRIVE THE CAR UNTIL I TOTAL IT DUE TO THEIR FAULTY TRANSMISSION AND BUY ANOTHER CAR, OR TOTAL IT AND DIE AND NOT BOTHER THEM ANY MORE, BUT HEY THEY ALREADY HAVE MY MONEY. THIS IS WHY PEOPLE DON'T BUY AMERICAN THEY WAY THEY SHOULD, THE CARS DON'T RUN PROPERLY AND THE CUSTOMER SERVICE FOR THESE COMPANIES IS ATROCIOUS AND UNSYMPATHETIC TO THE NEEDS OF THEIR CUSTOMERS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689584February 20, 2015
POWER TRAIN
WHILE THE TRANSMISSION DOES ACT DIFFERENT THAN A NORMAL AUTOMATIC I'VE NEVER HAD ANY PROBLEMS UNTIL NOW I WAS DRIVING 35 MPH AND SUDDENLY THE CAR WOULD NOT MOVE FORWARD ANY MORE THE ENGINE WOULD JUST HITS HIGH RPMS WHICH IS FUNNY CAUSE THIS CAR HAS NEVER HIT A HIGH RPM WHILE NOT IN GEAR IT HAS A REV LIMITER ANYWAY I COASTED TO A STOP I TRIED TO USE THE SPORT OPTION TO GET THE TRANSMISSION TO SHIFT NOPE SO I TURN THE CAR OFF NEVER TO START AGAIN THE TRANSMISSION INDICATOR ON DASH SAID CAR WAS IN DRIVE EVEN THOUGH THE SHIFTER WAS IN PARK MY MAIN CONCERN HERE IS WITH ALL OF THE COMPLAINT ABOUT THIS TRANSMISSION AND IT WOULD TAKE ME WEEKS TO READ THEM ALL WHY HAS THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. HAS NOT ISSUE A RECALL ON THIS TRANSMISSION THAT IS STILL BEING PUT IN NEW CARS TODAY AND HAVING THE SAME PROBLEMS AND CAN CAUSE A VERY REAL SAFETY CONCERN WHY IS IT THAT PEOPLE HAVE TO DIE BEFORE SOMETHING IS DONE AND THE COMPANY IS HELD RESPONSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689721February 20, 2015
POWER TRAIN
MY FORD FOCUS WAS PURCHASED IN JUNE 2011 THE VEHICLE WAS NEW OFF THE DEALER LOT, TO DATE THE VEHICLE HAS BEEN IN FOR POWER TRAIN REPAIR FOR A TOTAL OF SEVEN TIMES. THE FIFTH TIME BACK IN JUNE 2013, THE POWER TRAIN INTERNAL PARTS WERE REPLACE, THE PROBLEM STILL CONTINUES. MY VEHICLE AGAIN WENT IN FOR REPAIR ON JANUARY 29, 2015 AS THE TRANSMISSION OVER HEATED AND I RECEIVED A WARNING TO STOP THE CAR. THE CAR WAS IN THE SHOP FOR ALMOST TWO WEEKS, I PICKED THE CAR UP ON THURSDAY AFTER WORK, THE NEXT DAY THE CAR LOST THE ABILITY TO PULL THE VEHICLE AND I BARELY GOT OFF THE ROAD. I COULD NOT GET THE CAR TO GO OVER TEN MILES AN HOUR. THE DEALERSHIP SENT A TOW TRUCK FOR MY CAR AND BACK TO THE SHOP IT WENT. AFTER TWO WEEKS I GOT A CALL THAT THERE WERE NO ISSUES FOUND AND THE DEALERSHIP COULD NOT PAY A TECH TO DRIVE THE VEHICLE MORE THAN 20 MILES. I INSISTED THERE WAS AN ISSUE AND THAT I FEAR FOR MY LIFE DRIVING THIS CAR NOW. THE DEALERSHIP GOT PERMISSION FROM ME TO ALLOW THE TECH TO DRIVER THE VEHICLE HOME TO SEE IF THE CAR ACTED UP FOR HIM ON A LONGER DISTANCE DRIVE 2/19/2015. ON 2/20/2015 I RECEIVED A CALL THAT THE TECH HAD IN FACT GOT STRANDED ON THE HWY ON 2-19-2015 AND NOW THEY MUST ATTEMPT TO LOCATE THE ISSUE. THE DEALERSHIP IS TRYING THEIR BEST TO FIND THE PROBLEM BUT FORD NEEDS TO DO SOMETHING. THIS CAR IS NOT SAFE, I FEAR FOR MY LIFE DRIVING THIS CAR. I HAVE TO DRIVE ON THE INTERSTATE EVERY DAY TO AND FROM WORK AND I AM AFRAID. I FEAR HAVING TO DRIVE WITH MY CHILD IN THIS CAR. HAD I BEEN DRIVING THIS CAR HOME YESTERDAY I VERY WELL COULD HAVE BEEN RUN OVER BY A TRACTOR TRAILER OR CAUSED A MAJOR HWY ACCIDENT. THESE CARS ARE NOT SAFE, HOW MANY PEOPLE HAVE TO DIE BEFORE SOMETHING IS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689457February 19, 2015
VISIBILITY:WINDSHIELD
MY REAR WINDSHIELD EXPLODED. IT WAS PARKED. THE CAR WAS RUNNING, I CLOSED THE DRIVER DOOR AND THE WINDSHIELD SHATTERED. IT WAS MADE BY CARLITE. FORD IS NOT SHOWING ANY CONCERN, NOR THE DEALERSHIP. IT'S A VERY EXPENSIVE FIX AND MAKES IT WORSE THAT IT SHATTERED ON ITS OWN. FORD HAS HAD A BAD RAP WITH GLASS FOR A LONG TIME THOUGH, JUST WISH I WOULD HAVE KNOWN ABOUT IT BEFORE NOW. THEY WANT A CAR PAYMENT EVERY MONTH BUT DON'T WANT TO TAKE RESPONSIBILITY FOR A POOR QUALITY DEPARTMENT. I AM NOT SURE WHAT A PERSON IS SUPPOSE TO DO ANYMORE. IF YOU DON'T HAVE A SAVINGS IT'S DOWN TO EITHER PAYING FOR THE CAR THAT NOW HAS NO REAR WINDSHIELD OR GET A WINDSHIELD. DON'T WANT TO TURN IT INTO INSURANCE, RATES WILL GO UP FOR SOMETHING I DIDN'T CAUSE AND ITS A 500 DOLLAR DEDUCTIBLE. I WILL NEVER BUY A FORD AGAIN NOR ANY VEHICLE THAT HAS CARLITE GLASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684200February 18, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF EXPLODED WHILE DRIVING. I TOOK CAR TO FORD AND THE SERVICE MANAGER SAID HE SEEN IT HAPPEN BEFORE BUT I WAS TOLD IT WAS NOT COVERED UNDER WARRANTY. I SAW A FEW COMPLAINTS IN GOOGLE BLOGS. I WILL CONTACT A LAWYER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684207February 18, 2015
POWER TRAIN
FROM 2012 TO OCTOBER 2014, AT LOW SPEEDS THE VEHICLE BEGAN TO SHUTTER, SO MUCH SO THAT THE VEHICLE FELT AS IT WERE GOING TO STALL WHILE IN TRAFFIC. IN ADDITION TO THIS, WHILE ON A HILL THE VEHICLE WOULD ROLL BACKWARDS. I CALLED FORD SEVERAL TIMES TO MAKE AN APPOINTMENT DURING THIS TIME PERIOD, HOWEVER WAS TOLD OVER THE PHONE " THAT'S JUST HOW THE TRANSMISSION WORKS" AND THEY COULDN'T DO ANYTHING TO CORRECT IT. AFTER BECOMING SO FRUSTRATED I BROUGHT THE CAR INTO FORD IN OCTOBER OF 2014, AND THEY REPLACED THE CLUTCH... THE SHUTTER PROBLEM WAS CORRECTED AFTER THE CLUTCH WAS REPLACED, HOWEVER NOW THE TRANSMISSION OVERHEATS AT RANDOM TIMES BOTH IN TRAFFIC AND ALSO ON THE HIGHWAY AND THE TRANSMISSION SHUTS OFF, AND THE VEHICLE BECOMES DISABLED WHEREVER I AM. THIS IS BEING BROUGHT INTO FORD THIS WEEK NOW AT 39000 MILES. THIS TRANSMISSION HAS BEEN PROBLEMATIC SINCE PURCHASED I UNDERSTAND THAT THE TRANSMISSION IS A HYBRID STANDARD/AUTOMATIC, AND THERE IS A DIFFERENT FEEL WHICH I AM OK WITH, HOWEVER THIS TRANSMISSION IS PUTTING ME IN AN UNSAFE POSITION THE WAY IT ROLLS BACK, AND FREQUENTLY STALLS AT BOTH HIGH AND LOW SPEEDS MAKING ME VULNERABLE TO AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683800February 17, 2015
STEERING
ON MULTIPLE OCCASIONS, I HAVE HAD THE POWER STEERING FAIL ON MY CAR. I'VE HAD IT HAPPEN WHILE DRIVING AT SPEEDS RANGING FROM 25MPH-70MPH. WHILE DRIVING I WILL HEAR THE ALERT CHIME AND I WILL RECEIVE THE MESSAGE POWER STEERING FAULT APPEAR ON SCREEN, ABOUT 2 SECONDS LATER THE STEERING BECOMES STIFF AND VERY DIFFICULT TO CONTROL. I'VE BEEN BLESSED TO BE ABLE TO GET THE CAR TO THE SIDE OF THE RIDE AND OR FREEWAY. GENERALLY WHAT HAPPENS IS I TURN THE CAR OFF, AND RESTART AND THE FAULT MESSAGE DISAPPEARS. WHEN I TOOK IT INTO THE FORD DEALER, THEY CHARGED ME $150 TO LOOK AT IT, BUT "COULD NOT REPLICATE" THE ISSUE SO THEY SENT ME ON MY WAY. I SPOKE WITH A FORD SUPPORT REP WHO TOLD ME THAT THERE WAS NOT MUCH THEY COULD DO IF THE FAULT MESSAGE WAS UNABLE TO DUPLICATE, BUT THEIR SUGGESTION IN THE FUTURE WAS TO SNAP A PICTURE OF THE DISPLAY WHEN IT HAPPENS. HOW DANGEROUS WOULD THAT BE IN A CAR THAT YOU CAN NOT STEER TO GRAB MY CELLPHONE AND SNAP A PICTURE? I'VE LOOKED UP THIS ISSUE ONLINE IN MANY FORD FOCUS FORUMS, AND THIS IS NOT AN ISOLATED INCIDENT. FOR A CAR'S STEERING TO NOT FUNCTION AFTER 60K MILES IS RIDICULOUS. AND BECAUSE I BOUGHT THE CAR USED, I HAVE NO WARRANTY. BUT THERE HAVE BEEN SEVERAL REPORTS OF CUSTOMER'S EXPERIENCING THE SAME ISSUE OVER AND OVER, AND FORD IS RELUCTANT TO FIX IT BECAUSE THE POWER STEERING MODULE IS DIFFICULT TO REPLACE. I'VE HEARD THEY HAVE TO REPLACE THE ENTIRE STEERING COLUMN. BUT HOW IS THE CONSUMER AT FAULT FOR THIS? I FEEL I AM TAKING MY LIFE IN MY OWN HANDS WHENEVER I DRIVE THIS VEHICLE, AND FORD WILL BE RELUCTANT TO DO ANYTHING UNTIL SOMEONE IS IN A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683252February 13, 2015
POWER TRAIN
THERE HAS BEEN AN ONGOING PROBLEM WITH MY FORD FOCUS AND EVERYONE ELSE THAT I PERSONALLY KNOW THAT HAS THE CAR. SINCE THEY WENT TO THE DCT TRANSMISSION THE CAR HAS BEEN HAVING MANY ISSUES. IT IS A THREAT TO THE SAFETY OF ANYONE DRIVING IT. FORD HAS ACKNOWLEDGED THERE IS A PROBLEM AND REPLACED THE CLUTCHES IN THE CAR BUT THE PROBLEM STILL EXISTS. THE TRANSMISSION HAS BLOWN ITS COMPUTER THAT DOES ALL THE SHIFTING SINCE HAVING THE CLUTCHES REPLACED WHILE I WAS DRIVING, AND PUT THE CAR INTO NEUTRAL. THANK GOD I WASN;T ON THE HIGHWAY WHEN THAT HAPPENS. UPON ACCELERATION THE TRANSMISSION BUCKS AND DOESN'T GRAB TRACTION LIKE IT SHOULD. I WOULD NOT WANT TO BE THE PERSON WHO NEEDS THEIR CAR TO MOVE TO AVOID AND ACCIDENT, STEPS ON THE GAS, AND THE CAR HESTIATES BECAUSE OF THIS OBVIOUSLY FAULTY TRANSMISSION, AND GETS KILLED BECAUSE OF IT. I HAVE ASKED MY DEALERSHIP TO MAKE GOOD AND JUST BUY THE CAR BACK AND GET ME INTO A DIFFERENT CAR, BUT THEY WON'T BECAUSE THEY ARE NOT AUTHROIZED BY THE MANUFACTURER TO DO THAT, AND FORD SAYS THE TRANSMISSION IS DAFE. IT OBVIOUSLY ISN'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682929February 12, 2015
AIR BAGS
MY DAUGHTER WAS DRIVING THE FOCUS IN MENOMENEE WI, WHERE SHE IS IN HER MASTERS PROGRAM AT STOUT UNIVERSITY. SHE WAS HEADING SOUTH AND THE YOUNG MAN IN THE OTHER VEHICLE WAS HEADING NORTH, HE TURNED LEFT IN FRONT OF HER SMASHING HER VEHICLE. HIS AIR BAGS WENT OFF OURS DID NOT. HE WAS FOUND TO BE AT FAULT AND A TICKET WAS ISSUED. I CALLED FORD ABOUT THE AIR BAGS NOT DEPLOYING AND THEY SAID THEY WOULD LOOK AT IT IF I BROUGHT IT IN. I EXPLAINED TO HIM IT WASN'T DRIVABLE SO HE SAID I WOULD HAVE TO PAY MYSELF TO BRING IT IN AND HAVE IT LOOKED AT BUT I SHOULD BE HAPPY MY DAUGHTER WAS NOT HURT MORE SERIOUSLY. BUT I'M VERY CONCERNED THAT NOT 1 OF HER AIR BAGS WENT OFF AND THEY WERE NOT THE LEAST WORRIED ABOUT IT. THE CLAIMS ADJUSTER LOOKED AT THE CAR AND HE SAID THEY SHOULD ABSOLUTELY HAVE DEPLOYED BUT NOTHING IN THE FOCUS, BUT HIS WENT OFF AND THE FOCUS WAS COMPLETELY TOTALED IN THE ACCIDENT BUT NOT HIS CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10682966February 12, 2015
POWER TRAIN
I JUST RECENTLY PURCHASED THIS CAR ON SATURDAY FEBRUARY 7, USED FROM A CARMAX DEALERSHIP. I WAS TOLD THERE WERE NO RECALLS ON THE CAR AND THAT EVERYTHING WAS FINE. TEST DRIVING I NOTICED A LITTLE HESITATION BUT NOT MUCH. ON SUNDAY AS I WAS SITTING WITH MY FOOT ON THE BRAKE AT A TRAFFIC LIGHT I FELT A SHUDDER VIBRATION AND THE CAR SLID BACKWARDS. TO MY SURPRISE AFTER RESEARCHING ONLINE I NOTICED THAT THIS CAR IS NOTORIOUS FOR THAT. ON WEDNESDAY FEBRUARY 11, I TOOK THE CAR BACK TO CARMAX AND WAS TOLD IT HAD TO GO TO THE DEALERSHIP IN ORDER FOR IT TO BE DIAGNOSED. WAIT?? I JUST BOUGHT THIS CAR!!! I AM WAITING FOR A CALL BACK FROM CARMAX BECAUSE I WANT MY MONEY BACK. TOO MUCH AND I JUST PURCHASED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682987February 12, 2015
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, THE POWER STEERING FAILED AND THE MESSAGE BOARD DISPLAYED LOSS OF STEERING, STOP VEHICLE. AS A RESULT, THE CONTACT HIT A CURVE AND FRACTURED THE LEFT STRUT AND RACK AND PINION. THE VEHICLE WAS ONLY ABLE TO MOVE WHEN IN REVERSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 78,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10682625February 10, 2015
STEERING
ON 2/9/2015 APPROX. 4:00PM, MY WIFE CALLED ME ON MY CELL PHONE IN A PANIC, CLEARLY STRESSED. SHE SAID SHE ALMOST WAS IN AN ACCIDENT BECAUSE THE STEERING ON HER 2012 FORD FOCUS SE HATCHBACK LOCKED UP WHILE SHE WAS DRIVING ABOUT 50 MPH AND MERGING ON A BUSY HIGHWAY. SHE TOLD ME SHE GOT OVER AND OFF THE ROAD WITH 0 STEERING. SHE SAID A SOUND CAME OVER THE CAR AS IT HAPPENED AND A MESSAGE WITH STEERING ASSIST FAULT SERVICE REQUIRED. UPON ARRIVING ON SCENE, I RESTARTED THE CAR AND GOT THE SAME MESSAGE AND 0 POWER STEERING. I CALLED FORD SERVICE AND WAS TOLD TO BRING IT IN THE NEXT DAY. AS I TYPE THIS THE CAR IS STILL AT THE DEALER. PART TO FIX WITH LABOR $1,652 BEFORE TAX ON A PART FORD KNOWS IS DEFECTIVE. I DID A SEARCH ON THE FAULT CODE THAT WAS DISPLAYED AND I WAS TAKEN ABACK FROM WHAT I SEEN AND READ ABOUT THIS MODEL YEAR AND CAR AND THE STEERING JUST GOING OUT WITHOUT WARNING. FORD ACTS LIKE IT IS NOT A PROBLEMATIC OR DEFECTIVE PART, BUT HOW DO YOU EXPLAIN THE SAME BACK-ORDERED PARTS TO FIX IT. SHE WAS LUCKY SHE OR NO BODY ELSE DIED YESTERDAY. DO THE RIGHT THING AND ISSUE A RECALL ON THIS OBVIOUSLY DEFECTIVE PART. I HAVE ALSO SEEN THAT THERE IS A CLASS ACTION LAWSUIT THAT WAS FILED IN 2014 IN CALIFORNIA. FORD DO THE RIGHT THING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682113February 9, 2015
POWER TRAIN
WHEN TRYING TO ENTER A 50 MPH INTERSECTION FROM A SIDE ROAD THE 6 SPEED AUTOMATIC TRANSMISSION CHATTERS, JERKS,SLIPS AND HESITATES BEFORE MOVING THE CAR WHICH MAKES ENTRY INTO INTERSECTION FRIGHTENING. THIS IS NOT SAFE. ONE DOES NOT KNOW WHAT TO EXPECT FROM THIS ERRATIC POWER TRAIN. FORD ADMITS THAT IT CANNOT BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682326February 9, 2015
POWER TRAIN
WE RESPONDED TO FORDS NOTICE 14M01 WHICH IS IN REFERENCE TO THE PROBLEMS OF THE TRANSMISSION, EXPERIENCED BY 1000S OF FOCUS AND FIESTA OWNERS YEARS 2011-2013. THE 1ST DEALERSHIP WE CONTACTED WAS KEY SCALES LEESBURG FL. AFTER 7 WEEKS OF HASSLES TRYING TO SCHEDULE, THE REPAIRS WERE MADE 1-7&1-8. AS WE TRIED TO START THE VEHICLE AT KEY SCALES, THERE WAS A LONG DELAY FROM THE TIME I TURNED KEY UNTIL IT ACTUALLY STARTED. THAT WAS NEVER AN ISSUE BEFORE WE TOOK IT IN. WITHIN A FEW DAYS, THE TRANS BEGAN TO SHUTTER LIKE IT HAD BEFORE, AS WELL AS NOISES, CLANKING, GRINDING AND PROBLEMS WITH IT SHIFTING FROM 1ST TO 2ND. I CALLED KEY SCALES AND WAS TOLD ANY REPAIRS WOULD NOW BE AT OUR COST AS THE ORIGINAL 36000 MILE WARRANTY HAD EXPIRED. THE NOTICE THAT WAS MAILED CLEARLY STATES THAT FORDS WARRANTY ON TRANS IS NOW 7 YRS/100,000 MILES. LET IT BE KNOWN THAT WE ALSO HAVE AN INTENDED WARRANTY THAT WE BOUGHT AT TIME OF PURCHASE FOR 60 MONTHS/100,000 MILES. I THEN CALLED FORD OF CLAREMONT FL. AND THEY AGREED TO LOOK AT THE VEHICLE. WE DROPPED THE CAR OFF ON 1-16 WITH MILEAGE SHOWING 46092. AFTER 5 DAYS I CALLED AND WAS TOLD THEY COULDN'T FIND A PROBLEM. THE SERVICE ADVISOR WANTED TO HAVE HIS SHOP FOREMAN DRIVE THE CAR HOME THAT NIGHT. I AGREED. I CALLED BACK THE NEXT DAY AND WAS TOLD HE DID EXPERIENCE A PROBLEM BUT AFTER NOTIFYING FORD THEY WERE TOLD IT WAS "WITHIN ACCEPTABLE LIMITS" I WAS TOLD TO COME AND PICK UP VEHICLE THE MILEAGE WAS LISTED AS 46098 WHEN IN FACT IS WAS 46154. (THE DIFFERENCE OF THE FOREMANS DRIVE HOME) WE WERE TOLD THAT THERE IS A BREAKIN PERIOD OF 1000 MILES & NOTHING CAN BE DONE. THE FOLLOWING DAY WE RECEIVED ANOTHER CALL FROM FORDS REGIONAL SERVICE MGR. [XXX]) AND SHE STATED THE "BREAKIN PERIOD" IS NOW 1500 MILES. WE ARE STILL EXPERIENCING SHUTTERING, NOISES, STARTING DELAYS. SCARED TO TAKE CAR ANYWHERE. NEED TO GET TO MICHIGAN IN APRIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682337February 9, 2015
POWER TRAIN, STEERING
TL*THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE OUT A RESIDENTIAL DRIVEWAY, THE POWER STEERING SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681603February 5, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE INTERMITTENTLY ACCELERATED AND VIBRATED. THE VEHICLE WAS REPAIRED UNDER AN UNKNOWN MANUFACTURER RECALL, WHERE THE PCM AND TCM WERE RESTARTED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS INFORMED THAT THE PART NEEDED FOR REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681032February 3, 2015
ENGINE, FUEL/PROPULSION SYSTEM, SEAT BELTS
ON JANUARY 27TH.. MY CAR (2012 FORD FOCUS SE 4DOOR 5 SPEED) MY CAR HAD 33,342 MILES ON IT ONCE IT CAME INTO THE SERVICE BAY AT ASHEVILLE FORD IN ASHEVILLE NC. I WAS ADVISED THAT THE CAR WOULD HAVE TO STAY FOR THE DAY AND LOOK INTO THE SITUATION. CAR WOULD DIE AT RANDOM, LIGHTS WOULD COME ON LIKE A CHRISTMAS TREE (OIL PRESSURE LIGHT, BATTERY LIGHT, TRACTION LIGHT, ESC LIGHT, INFORMATION LIGHT, CHECK ENGINE LIGHT) AND A MESSAGE WOULD APPEAR (ENGINE MALFUNCTION SERVICE NOW). ASHEVILLE FORD WAS ALSO NOTIFIED OF A SUN VISOR POPPING, SEAT BELTS NOT RELEASING AND CREAKING NOISES IN THE B PILLARS ON BOTH SIDES, AND THE AC WAS BLOWING HOT AIR AGAIN (THIS WAS REPAIRED ON THE 23RD BEFORE AND ALREADY BLOWING HOT AIR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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