Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10704774April 9, 2015
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD ABNORMALLY HESITATE WHEN SHIFTING. ALSO, THE STEERING ASSIST ERROR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THAT THE HESITATION WAS A NORMAL OCCURRENCE AND THE STEERING GEAR ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704549April 8, 2015
ENGINE, ELECTRICAL SYSTEM
THE CAR WAS RUNNING FINE UNTIL LAST WEEK WHEN I DROVE TO THE SUPERMARKET. AFTER I CAME OUT AND ATTEMPTED TO LEAVE, THE ENGINE WOULD NOT TURN OVER. EVERYTHING WORKS ELECTRICALLY (RADIO, LIGHTS, ETC...) BUT TURNING THE IGNITION KEY FULLY DID NOTHING. THIS NOW HAPPENS DAILY AFTER THE CAR WARMS UP. IF YOU TURN THE CAR OFF IT WILL NOT START OR TURN OVER. IF YOU LET THE CAR COOL DOWN FOR A COUPLE HOURS IT GENERALLY WILL START. DRIVING IS DONE MAINLY AT HIGHWAY SPEEDS AND THE OIL LEVEL AND ENGINE TEMPERATURE ARE FINE ACCORDING TO DIPSTICK AND GAUGES. BOUGHT A NEW BATTERY IN CASE SOMETHING WAS WRONG WITH IT. IT DID NOT RESOLVE THE PROBLEM. ENSURED THE NEGATIVE TERMINAL OF THE BATTERY WAS SOLIDLY ATTACHED TO METAL (NOT PAINTED METAL) TO ENSURE PROPER GROUNDING. NOTHING HELPED. DEALER APPOINTMENT THIS WEEK. ALSO RECEIVED "HILL ASSIST NOT AVAILABLE" WARNING ON DASH. A FRIEND OF MINE WHO OWNS THE SAME EXACT MODEL AND YEAR VEHICLE (2012 FORD FOCUS) HAD THE EXACT SAME THING HAPPEN TO HIM. THE DEALER SWITCHED OUT THEIR TCM (TRANSMISSION CONTROL MODULE) AND THIS FIXED THEIR PROBLEM. TIME FOR A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704711April 8, 2015
STEERING
FIRST TIME 04/06/2015 STARTED CAR LIKE NORMAL DASHBOARD READ POWER ASSIST FALIURE CONTACT SERVICE. TURNED CAR OFF THEN BACK ON DASH CLEARED. RAN SYSTEM CHECK NO ISSUES. CALLED LOCAL FORD DEALER WAS TOLD GLITCH IN SYSTEM SHOULDN'T HAPPEN AGAIN NO NEED TO BRING IN CAR. 2 DAYS LATER... WAS DRIVING ON FREEWAY WHEN SUDDENLY STEERING WENT OUT. CAR WAS GOING ALMOST 65 COULD BEARLY MOVE STEERING WHEEL FELT LIKE IT WAS STUCK IN WET SAND. ALMOST CRASHED WHEN APPROCHING CURVE HAD TO SLOW DOWN TO ABOUT 10MPH. WHAT IF 1YR. OLD WAS IN CAR WHAT IF I CRASHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704071April 6, 2015
POWER TRAIN
RIGHT AFTER PURCHASING THE FORD FOCUS 1/2014 WE NOTICED A SIGNIFICANT SLIPPING/JERKING FROM TRANSMISSION. THE CAR WAS COVERED UNDER WARRANTY AND THE CAR DEALER TOOK IT RIGHT INTO THE FORD DEALER IN BOISE TO GET IT FIXED. IT WAS RETURNED DOING THE SAME THING. WE NOTIFIED THEM OF THE PROBLEM AND HEARD THERE WAS A RECALL FOR THIS ISSUE. THEY, FORD DEALER, TOOK THE CAR IN AND THEN RETURNED IT SAYING THEY DID NOTICED A PROBLEM BUT WAS NOT SIGNIFICANT TO REPAIR AND RETURNED IT TO US. THE CAR IS STILL NOT REPAIRED AND RUNS LIKE CRAP. 04/6/2015 ALTHOUGH THIS PART IS NOW A RECALL, FORD HAS NOT FIXED THE PROBLEM AND THE CAR IN ALMOST INOPERABLE. THE PART IS ON BACK ORDER AND WILL TAKE 3 MONTHS TO GET IT IN. IT HAS ONLY BEEN 6 WEEKS AND THEY DO NOT CARE. THE CAR HAS BEEN TO THE DEALER IN BOISE MULTIPLE TIMES AND IS STILL NOT FIXED. THIS CAR IS STILL UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704104April 6, 2015
FUEL/PROPULSION SYSTEM
MY HUSBAND WAS DRIVING MY CAR HOME FROM WORK AND IT BEGAN SPUTTERING. LUCKILY THERE WAS A RESIDENTIAL ROAD NEARBY AND HE TURNED OFF THE BUSINESS HWY AND THE CAR DIED. IT WOULDN'T START AND WAS ACTING LIKE IT HAD NO GAS EVEN THOUGH IT HAD OVER HALF A TANK. IT HAD TO BE TOWED. IT HAS NOW BEEN IN THE SHOP FOR 3 WEEKS WAITING ON A BACK-ORDERED FUEL PRESSURE SENSOR. IT'S ONLY A FEW YEARS OLD. THIS IS THE MOST FRUSTRATING THING!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703771April 5, 2015
POWER TRAIN
THE AUTOMATIC TRANSMISSION IN THE FORD FOCUS HAS A CLUTCH THAT SLIPS WITHOUT WARNING. THE CAR SHUDDERS AND WON'T ACCELERATE. I WAS ALMOST HIT WHEN MAKING A TURN AND THE CAR SHUDDERED AND STOPPED IN THE MIDDLE OF THE TURN. ANOTHER DRIVER HAD TO TAKE EMERGENCY EVASIVE ACTION TO AVOID HITTING ME. I TOOK MY CAR TO THE DEALERSHIP AND FORD SERVICE SAYS THERE IS DEFINITELY A PROBLEM BUT THEY CANNOT FIX IT BECAUSE THEY DON'T HAVE PARTS AND DON'T KNOW WHEN THEY WILL GET THE PARTS. FORD ACKNOWLEDGES THE PROBLEM IS COMMON AND HAS EXTENDED THE WARRANTY TO 150K MILES BUT THEY CANNOT FIX THE PROBLEM SO THOUSANDS OF FORD FOCUS OWNERS ARE DRIVING UNSAFE CARS. THERE HAS ALREADY BEEN MULTIPLE ACCIDENTS AND INJURIES ATTRIBUTED TO THIS PROBLEM BUT YET FORD STILL DOES NOTHING TO CORRECT THE UNSAFE CONDITION. THIS AGENCY SHOULD FORCE FORD TO ISSUE A SAFETY RECALL BEFORE THERE ARE FATALITIES. IT IS JUST A MATTER OF TIME BEFORE PEOPLE LOSE THEIR LIVES BECAUSE OF THIS DEFECT IN A FORD VEHICLE HAS IS AFFECTING THOUSANDS OF OWNERS. EXTENDING THE WARRANTY IS NICE BUT INEFFECTIVE SO A MANDATORY SAFETY RECALL IS GOING TO BE NECESSARY TO MAKE FORD TAKE ACTION. THE SLIPPING IS OCCURRING MORE AND MORE OFTEN YET FORD IS UNABLE TO FIX THE PROBLEM SO I AM FORCED TO DRIVE AN UNSAFE CAR. TIME IS OF THE ESSENCE TO PREVENT MORE ACCIDENTS, INJURIES, AND POSSIBLE FATALITIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703339April 2, 2015
POWER TRAIN
THE TRANSMISSION IS JERKING, SHIFTING NOT SMOOTH, SOMETIMES WONT START, SOMETIMES WONT SHIFT GEARS AT ALL. THE CAR HAS BEEN TOWED TO A REPAIR CENTER TWICE THIS MONTH DUE TO THE PROBLEMS AND NOT BEING SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703203April 1, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED TO JERK WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 6/8/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702474March 30, 2015
POWER TRAIN
I WAS DRIVING TO WORK THIS MORNING. AS I WAS DRIVING MY CAR STOPPED ACCELERATING. I HAD TO COAST OFF OF THE INTERSTATE AND ONCE STOPPED IT WOULD NOT MOVE AT ALL. I GOT A WARNING THAT THE TRANSMISSION WAS HOT AND TO STOP SAFELY. RECENTLY I HAD THE CLUTCH REPLACED AND WAS ASSURED BY THE DEALERSHIP THAT THEY HAD FIXED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702477March 30, 2015
POWER TRAIN
TL*THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DID NOT ACCELERATE. THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702271March 27, 2015
POWER TRAIN, EQUIPMENT ADAPTIVE/MOBILITY
WHEN TAKING OFF TRANNY STUTTERS AND SLIPS IN KNOW ABOUT TO DRY CLUTCH YOU GUYS SHOULD RECALL BEFORE SOME GETS HURT THEN AL LEAST FORD WOULD FIX PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702275March 27, 2015
POWER TRAIN
IN OCTOBER 2013, MY CAR STARTED SHUDDERING VIOLENTLY EVERY TIME I ACCELERATED FROM A STOP, GOING AROUND CORNERS AND GOING UP HILLS. ON OCT. 22, 2013, I BROUGHT THE CAR IN TO THE FORD DEALERSHIP FOR DIAGNOSTICS AND IT WAS DETERMINED I NEEDED A NEW CLUTCH. I WAS ALSO TOLD THAT THIS IS A VERY COMMON PROBLEM HAPPENING AT THE TIME WITH MY MAKE/MODEL. THE CAR WAS "REPAIRED" AND IT DID NOT SHUDDER UNTIL ALMOST EXACTLY A YEAR LATER IN OCTOBER 2014. THE SHUDDERING WAS EXACTLY THE SAME AS PREVIOUSLY - SHUDDERING VIOLENTLY EVERY TIME I ACCELERATED FROM A STOP, GOING AROUND CORNERS AND GOING UP HILLS. I BROUGHT MY CAR INTO THE DEALERSHIP ON MARCH 25, 2015 AND WAS TOLD THE TRANSMISSION WOULD HAVE TO BE REMOVED FOR REPAIRS. I WAS ALSO TOLD THAT SINCE SO MANY FORD OWNERS ARE HAVING THIS SAME PROBLEM, THEY ARE BOOKED SOLID AND CANNOT DO MY REPAIR UNTIL MIDDLE OF JUNE 2015 (3 MONTHS FROM TIME OF DIAGNOSTICS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702094March 27, 2015
POWER TRAIN
IN SEPTEMBER OF 2013, I PURCHASED A USED FORD FOCUS FOR MY TEENAGE SON. SOON AFTER PURCHASING, WE REALIZED THE TRANSMISSION SEEMED TO BE HAVING PROBLEMS. IT WAS STILL UNDER FACTORY WARRANTY, SO WE TOOK IT TO A FORD DEALERSHIP TO HAVE IT CHECKED OUT AND REPAIRED. WE WERE TOLD THAT THE COMPUTER PROGRAMMING NEEDED TO BE RESET, WHICH THEY DID, AND THAT IT WOULD TAKE DRIVING IT ABOUT 1000 MILES FOR THE CAR TO "LEARN" THE NEW SETTING, AND THEN THE PROBLEM WOULD BE FIXED. THE PROBLEM, BY THE WAY, IS THE CAR FEELS LIKE IT WILL STALL OUT WHEN YOU TRY TO ACCELERATE, PARTICULARLY DURING INITIAL ACCELERATION SUCH AS AFTER COMING TO A COMPLETE STOP. THIS COULD PUT MY SON IN DANGER IF HE'S IN A SITUATION WHERE HE NEEDS IMMEDIATE ACCELERATION (SUCH AS TO PASS) AND THE TRANSMISSION DOESN'T PERFORM. FORD KNOWS ABOUT THIS PROBLEM, AND HAS EVEN SENT OUT A NOTICE THAT THEY'VE EXTENDED THE WARRANTY ON THE TRANSMISSION. YET THEY WON'T FIX THE PROBLEM. WHAT'S IT GOING TO TAKE TO GET THEM TO FIX THESE TRANSMISSIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701851March 26, 2015
VEHICLE SPEED CONTROL, ENGINE
MY GRANDDAUGHTER AND I WERE RETURNING HOME FROM OUT OF TOWN WHERE WE HAD BEEN ON TOLLWAYS THROUGHOUT THE DAY. FORTUNATELY, WE WERE ONLY A MILE FROM HOME AND OUT OF THE BIG CITY AND OFF THE TOLLWAYS, WHEN THE CAR BEGAN TO SHUDDER AND SHAKE AND COMPLETELY STALLED IN THE ROADWAY AS I WAS SLOWING TO APPROACH AN INTERSECTION. IT JUST SEEMED TO LOCK UP AND SHOOK VIOLENTLY AND LIGHTS FLASHED AND I IMMEDIATELY LOOKED AT THE DASH AND IT READ SERVICE IMMEDIATELY. I LOOKED IN MY REAR VIEW MIRROR AND FORTUNATELY NO ONE WAS BEHIND ME. I TRIED TO ACCELERATE TO GET TO THE SIDE OF THE ROAD AND IT JERKED AND SLOWLY BEGAN TO ACCELERATE AND SLOWLY REACH HOME. AT HOME I PUT IT IN PARK AND AFTER THAT WAS UNABLE TO MOVE IT FORWARD OR BACKWARD. I HAD TO HAVE IT TOWED TO THE DEALERSHIP. HAD THIS HAPPENED ON THE TOLLWAY I AM CERTAIN WE WOULD HAVE BEEN HIT FROM BEHIND. I HAVE NO DOUBT. WE HAVE BEEN DEALING WITH THIS SINCE SHORTLY AFTER WE PURCHASED THE CAR IN 2012. IT HAS BEEN IN THE SHOP AT LEAST FOUR TIMES FOR SIMILAR ISSUES BUT NEVER THIS SERIOUS. EACH TIME GETS WORSE. I AM AFRAID OF THE CAR NOW AND IT HAS BEEN IN THE SHOP NOW A MONTH AND IS BEING TAKEN TO ANOTHER SHOP OUT OF TOWN BECAUSE THE LOCAL DEALERSHIP DOESN'T HAVE ANYONE CAPABLE TO FIX IT AS PER THEIR SERVICE DEPARTMENT. MOST OF ALL THIS WAS A DANGEROUS EVENT THAT NEEDS TO BE TAKEN SERIOUSLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701754March 25, 2015
SEAT BELTS, EQUIPMENT
2012 FORD FOCUS. DRIVER SEATBELT GOT STUCK. COULD NOT GET OUT OF THE CAR. TOOK OVER 15 MINUTES BEFORE I COULD FINALLY GET IT TO DISENGAGE. NOW IT WONT ENGAGE. THE METAL TONGUE GOES IN BUT DOES NOT CATCH. THE SEATBELT WARNING CONTINUES EVEN WHEN I HOLD IT INSIDE THE CLASP. I AM NERVOUS AND DISTRACTED NOW WITH THE SEATBELT NOT WORKING. THIS FOR ME IS A SERIOUS SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701756March 25, 2015
EQUIPMENT, SEAT BELTS
2012 FORD FOCUS. DRIVER SEATBELT GOT STUCK. COULD NOT GET OUT OF THE CAR. TOOK OVER 15 MINUTES BEFORE I COULD FINALLY GET IT TO DISENGAGE. NOW IT WONT ENGAGE. THE METAL TONGUE GOES IN BUT DOES NOT CATCH. THE SEATBELT WARNING CONTINUES EVEN WHEN I HOLD IT INSIDE THE CLASP. I AM NERVOUS AND DISTRACTED NOW WITH THE SEATBELT NOT WORKING. THIS FOR ME IS A SERIOUS SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701755March 25, 2015
SEAT BELTS, EQUIPMENT
2012 FORD FOCUS. DRIVER SEATBELT GOT STUCK. COULD NOT GET OUT OF THE CAR. TOOK OVER 15 MINUTES BEFORE I COULD FINALLY GET IT TO DISENGAGE. NOW IT WONT ENGAGE. THE METAL TONGUE GOES IN BUT DOES NOT CATCH. THE SEATBELT WARNING CONTINUES EVEN WHEN I HOLD IT INSIDE THE CLASP. I AM NERVOUS AND DISTRACTED NOW WITH THE SEATBELT NOT WORKING. THIS FOR ME IS A SERIOUS SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701776March 25, 2015
SEAT BELTS, EQUIPMENT
2012 FORD FOCUS. DRIVER SEATBELT GOT STUCK. COULD NOT GET OUT OF THE CAR. TOOK OVER 15 MINUTES BEFORE I COULD FINALLY GET IT TO DISENGAGE. NOW IT WONT ENGAGE. THE METAL TONGUE GOES IN BUT DOES NOT CATCH. THE SEATBELT WARNING CONTINUES EVEN WHEN I HOLD IT INSIDE THE CLASP. I AM NERVOUS AND DISTRACTED NOW WITH THE SEATBELT NOT WORKING. THIS FOR ME IS A SERIOUS SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701805March 25, 2015
POWER TRAIN
DRIVING ON I-97 SOUTH AT SPEED WITH CRUISE CONTROL ENGAGED, THE CAR SUDDENLY "RACED" AND SLOWED DOWN AND ACCELERATOR DID NOT RESPOND TO MORE POWER WITH CARS AND TRUCK APPROACHING FROM BEHIND. I MANAGED TO PULL OVER, COMPOSE ,MYSELF SHUT DOWN. CAR THEN RESTARTED AND I CONTINUED ON AND THEN IT HAPPENED AGAIN. I PROCEEDED TO DAVE'S AUTO SERVICE IN ANNAPOLIS MY MECHANIC WHO DIAGNOSED THAT I NEED TO GO TO FORD DEALER TO RE-SET COMPUTER MODULE OR SOMETHING THO THAT EFFECT. TOMORROW I GO TO BOB BELL FORD IN GLEN BURNIE. MD TO SEE WHAT IS THE PROBLEM AND GET REPAIRED. I WAS TERRIFIED AT THE SUDDEN LOSS OF POWER WITH APPROACHING VEHICLES FORM BEHIND AT A HIGH RATE OF SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701816March 25, 2015
POWER TRAIN, ENGINE
TRANSMISSION SHUTTERS, FEELS LIKE ITS SKIPPING A GEAR, ROLLS BACKWARD DOWN HILL IN DRIVE. THE VEHICLE'S TRANSMISSION, IN THE MIDDLE OF AN INTERSECTION, STALLED AND WOULD NOT SHIFT INTO A GEAR. THIS INCIDENT ALMOST CAUSED A WRECK. *TR THE VEHICLE HAS BEEN AT 3 DIFFERENT FORD DEALERSHIPS 7 DIFFERENT TIMES FOR TRANSMISSION ISSUES. FORD REFUSES TO ADMIT THAT THERE IS A SERIOUS ISSUE WITH THE TRANSMISSION AND IS MAKING CUSTOMERS DRIVE UNSAFE VEHICLES DURING THE WEEKS THAT THOSE VEHICLES AREN'T IN THE SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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