Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10745193July 31, 2015
STEERING, ELECTRICAL SYSTEM
FOR THE PAST FEW WEEKS I OCCASIONALLY GET THE "STEERING ASSIST FAULT" MESSAGE WHILE DRIVING AND POWER STEERING STOPS WORKING. USUALLY, WHEN I RESTART THE CAR IT RESETS AND WORKS AGAIN. TODAY I GOT THE MESSAGE WHILE AT A STOP LIGHT, RESTARTED THE CARS A FEW TIMES AND IT DID NOT RESET. I HAVE CONTACTED MY DEALER AND THEY SAID THEY'VE NEVER HEARD OF THIS, DESPITE MY REPORTING IT TO THEM LAST FALL AS WELL. UPDATE 9/15/15*CW UPDATE: I TOOK THE CAR INTO THE DEALERSHIP FOR REPAIR, AND THE STEERING GEAR WAS REPLACED. SO FAR, AT 49,800 MILES, THE PROBLEM HAS NOT HAPPENED SINCE THE REPAIR. THE REPAIR QUALIFIED TO BE COVERED BY MY EXTENDED SERVICE PLAN, AND I PAID 4100 DEDUCTIBLE FOR THE WORK. THE REPAIR WAS DONE AT THE SAME DEALERSHIP WHERE I PURCHASED THE CAR. UPDATED 09/29/15*JB.... UPDATED 09/30/15*BF UPDATED 11/10/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745238July 31, 2015
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 30 MPH, THE WARNING CHIME SOUNDED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. MA 10/16/15 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745383July 31, 2015
UNKNOWN OR OTHER
ACCELERATING FROM A TRAFFIC LIGHT THE CAR JUST DIED. I LOST ALL POWER(POWER STEERING, POWER BRAKES). WE PULLED OVER AND TRIED TO JUMP THE BATTERY THINKING IT WAS THIS. I REMEMBERED A LETTER I RECEIVED FROM FORD REGARDING A VOLUNTARY RECALL FOR THE TRANSMISSION CONTROL MODULE(TCM). THE CAR WAS TOWED TO MY LOCAL MECHANIC AND VIA A DIAGNOSTIC TEST IT WAS DETERMINED THAT THE TCM WAS DEFECTIVE. AFTER A WEEK AT THE FORD DEALER THE TCM WAS REPLACED FREE AND THE WARRANTY WAS EXTENDED. THE MAJOR CONCERN THAT I HAVE IS IF I WAS ON THE HIGHWAY THERE WOULD HAVE BEEN DIRE CONSEQUENCES - THE CAR JUST DIED AND WE WOULD HAVE BEEN SITTING ON THE HIGHWAY WITH TRAFFIC FLYING BY US. THERE NEEDS TO BE A MANDATORY RECALL FOR THIS SITUATION BEFORE PEOPLE DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745475July 31, 2015
UNKNOWN OR OTHER
WE BELIEVE THIS IS A SERIOUS SAFETY ISSUE AS ONE OF OUR KIDS ALMOST FELL OUT OF THE CAR BECAUSE WE DIDN'T REALIZE THE DOOR DID NOT CATCH! THE REAR LEFT DOOR WILL NOT STAYED CLOSED. THE MECHANISM IS NOT CATCHING AT ALL AND THE DOOR IS A SAFETY ISSUE. A COUPLE OF MONTHS AGO, THE PASSENGER FRONT DOOR DID THE SAME THING. WE ENDED UP TAKING IT TO THE DEALERSHIP AND IT COST $100 TO REPAIR, BUT WE DON'T FEEL THIS IS RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745480July 31, 2015
STRUCTURE:BODY:DOOR
ON MAY 18, 2015, WHEN I WAS PULLING OUT OF MY WORK PARKING LOT AND TURNING ONTO THE MAIN STREET, THE PASSENGER FRONT DOOR FLEW OPEN FOR NO REASON. I PULLED OVER AND TRIED TO CLOSE THE DOOR, BUT IT WOULD NOT LATCH CLOSED AT ALL. I TRIED SEVERAL TIMES AND ENDED UP "SEAT-BELTING" THE DOOR SHUT. I FEEL THIS IS AN EXTREMELY SERIOUS SAFETY ISSUE. WHEN I TOOK IT TO THE DEALERSHIP, I HAD A PAY $100 DEDUCTIBLE FOR THIS TO BE FIXED, BUT AGAIN, I FEEL THIS IS A SAFETY ISSUE AND DESERVES DUE INVESTIGATION. THERE WAS ABSOLUTELY NO REASON FOR THE CAR DOOR TO COME OPEN WHEN I WAS DRIVING. AS I AM WRITING THIS COMPLAINT ON JULY 31, 2015, MY BACK PASSENGER DOOR DID THE SAME THING, EXCEPT MY DAUGHTER WAS IN THE BACKSEAT!! (TRACKING ISSUE #: 10745475) I SINCERELY HOPE CONSUMER AFFAIRS LOOKS INTO WHY FORD FOCUS 2012 CAR DOORS ARE NOT LATCHING CLOSED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744946July 30, 2015
POWER TRAIN, SEAT BELTS
AFTER HAVING THE CAR REPAIRED FROM A RECALL, THE 6TH TIME FOR REPAIR; THE CAR BROKE DOWN AND HAD TO BE TOWED TO THE DEALERSHIP. THE TRANSMISSION CONTROL MODULE IS OUT NOW AND IT IS IN THE SHOP FOR THE 7TH TIME RELATED TO THE SAME ISSUE. I CONSIDER THIS CAR DANGEROUS AND WILL ULTIMATELY CAUSE AN ACCIDENT OR DEATH. WHY ARE YOU NOT DOING ANYTHING ABOUT THIS ISSUE. IT IS FOR ALL 2012 FORD FOCUS VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744984July 30, 2015
POWER TRAIN
7/28/15 WHILE ON HIGHWAY AND DRIVING IN FAST LANE, CAR LOSES ABILITY TO ACCELERATE CREATING VERY DANGEROUS SITUATION. CAN NOT ACCELERATE IN ORDER TO MOVE INTO SAFER LANE. MANAGES TO GET OFF RODA AND DRIVE SLOWLY TO REPAIR SHOP. CAR SHUDDERS AND NEARLY STALLS. CHECK ENGINE LIGHT ON BUT NOT BLINKING. REPAIR SHOP GETS TRANSMISSION CODE P090C. CAR IS TOWED FOLLOWING MORNING AND REPAIR SHOP CHECKS AGAIN AND FINDS SAME CODE AND CHECK ENGINE LIGHT STILL ON. 7/30/15 CUSTOMER SPEAKS TO SERVICE DEPT MANAGER NAMED JOHN EXPLAINING ALL OF THE ABOVE. AGREES CAR IS UNSAFE AND WHEN ASKED IF HE WOULD LET HIS DAUGHTER DRIVE IT, HE REPLIES NO. STILL WON'T REPAIR CAR BASED ON CODE PROVIDED BUT AGREES THAT IS THE LIKELY CAUSE. CUSTOMER OFFERS TO PAY FOR REPAIR EVEN THOUGH VEHICLE IS UNDER POWERTRAIN WARRANTY BASED ON LETTER SENT OUT BY FORD AND HE REFUSES SAYING HE DOESN'T WANT TO GUESS AND OFFERS TO KEEP CAR BUT STILL CAN'T RECREATE PROBLEM. IMPLIES THAT CODE WAS CLEARED AND HISTORY ERASED BY "SOMEONE". CUSTOMER SAYS MAYBE THAT SOMEONE JUST MIGHT BE THE DEALER'S OWN MECHANIC TRYING TO AVOID REPAIR SINCE THEY HAVE SO MANY CARS WITH TRANSMISSION ISSUES. CUSTOMER EXPLAINS THAT DEALER THEORY ON ERASURE OF CODES IS SUSPECT SINCE REPAIR SHOP RETAINED CODE INFO, AND TOWED CAR. ASKED WHY WOULD THEY DO THAT IF THE CHECK ENGINE LIGHT WASN'T ON AND WHY WOULD THE REPAIR SHOP ERASE IT. MORE LIKELY LAZY TECH AT DEALER DID IT. DEALER STILL WANTS TO PLAY WAIT AND SEE. IT COULD TAKE THOUSANDS OF MILES BEFORE ISSUE REAPPEARS AND DEALER HAS NO REPLY AS TO WHAT CUSTOMER IS TO DO. CUSTOMER ESCALATES ISSUE TO FORD CORPORATE AND AS OF NOW STILL NO REPAIR, CAR AT DEALER AND UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745016July 30, 2015
POWER TRAIN, UNKNOWN OR OTHER
MY TRANSMISSION DOESN'T WORK RIGHT AND NEVER HAS, FROM THE MINUTE I DROVE IT OFF THE LOT. IT JERKS, VERY HARD AT TIMES, IT SHUDDERS, AND WORST OF ALL, IT HESITATES, SO WHEN YOU PULL OUT AT TIMES YOU PRAY IT KICKS IN BEFORE YOU END UP GETTING HIT AND KILLED. I TOLD MY SON AFTER LESS THAN SIX MONTHS OF OWNING THIS CAR THAT IF I GET KILLED BECAUSE OF IT, I WANT HIM TO SUE FORD. THEY REFUSE TO FIX IT BECAUSE THEY DON'T STAND BEHIND THEIR PRODUCTS! THEY DON'T CARE IF CONSUMERS GET HURT OR KILLED, OBVIOUSLY. IT LOOKS GOOD AND RIDES GOOD, BUT IS A LEMON BECAUSE OF THE TRANS. THEY MAINTAIN THAT IT ONLY MAKES IT MISERABLE TO DRIVE, BUT THEY DOUBT YOU'LL GET KILLED, SO REFUSE TO HELP. THESE ARE SOME SORT OF TRANSMISSIONS THAT WERE CONVERTED FROM MANUAL TO AUTOMATIC AND NOT VERY WELL, AT THAT. I'VE BEEN TO THREE DEALERS AND THEY WON'T HELP, SAYING THEIR HANDS ARE TIED BECAUSE CORPORATE DOESN'T FEEL IT'S GOING TO KILL ANYONE. I THOUGHT I WOULD BUY A FORD, BEING FROM SE MI. TALK ABOUT MISGUIDED LOYALTY! JUST BECAUSE NOBODY'S BEEN KILLED YET DOESN'T MEAN IT WON'T HAPPEN. IT DOESN'T WORK, PLAIN & SIMPLE. AND IF IT'S THIS POOR NOW, WHAT WILL HAPPEN IN ANOTHER YEAR OR TWO? I AM BEYOND DISGUSTED AND COMPLETELY FRUSTRATED WITH THIS UNCARING COMPANY WHO SELLS YOU JUNK FOR TOP DOLLAR AND THEN REFUSES TO HELP YOU WITH A PROBLEM THAT IS TOTALLY AND COMPLETELY THEIR FAULT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744553July 29, 2015
ENGINE, ELECTRICAL SYSTEM
THERE WAS A LOSS OF POWER IN FEBRUARY WHEN I WAS DRIVING SO I TOOK MY CAR TO FORD AND APPARENTLY THERE WAS A PROBLEM WITH THE TRANSMISSION. HOWEVER, TWO DAYS AGO (JULY 27TH), MY CAR STOPPED WORKING COMPLETELY WHILE I WAS DRIVING. I WAS REALLY SCARED SINCE ALL POWER WAS OFF. THEN I HAVE TO TRY SEVERAL TIMES TO TURN ON MY CAR AGAIN. THERE WAS A LOSS OF ALL CHANGES, REVERSE POSITION DID NOT WORK. TOOK THE CAR TO THE DEALER AGAIN AND I AM WAITING FOR AN ANSWER. I DO NOT WANT TO DRIVE THE CAR UNTIL I KNOW IT IS COMPLETELY SAFE TO DRIVE IT. I HAVE A KID SO THIS SITUATION IS VERY DANGEROUS FOR ME...UPDATED 05-10-16 *BF UPDATED 12/13/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744665July 29, 2015
POWER TRAIN, ENGINE
WHILE DRIVING IN OPEN COUNTRY, VEHICLE SUDDENLY SHUT OFF. AFTER APPROXIMATELY 15 MINUTES THE VEHICLE COULD BE RESTARTED. DROVE THE VEHICLE APPROXIMATELY 10 ADDITIONAL MILES AFTER RESTART AND THEN THE VEHICLE SUDDENLY COASTED AS IF IN 'NEUTRAL" EVEN THOUGH GEAR SHIFT WAS IN "DRIVE" POSITION. THIS TIME THE GEAR INDICATOR LIGHT FLASHED AND THE ENGINE CONTINUED TO RUN WITH THE VEHICLE IN "DRIVE." SHUT OFF VEHICLE. SHUT OFF THE ENGINE. AFTER APPROXIMATELY 10 MINUTES, RESTARTED THE VEHICLE AND DROVE REMAINDER OF TRIP WITHOUT INCIDENT. NEXT DAY WHILE DRIVING IN LOCAL COUNTRY TRAFFIC, VEHICLE AGAIN COASTED AND APPEARED TO SHIFT TO "NEUTRAL" WITHOUT WARNING. GEAR INDICATOR LIGHT FLASHED AND ENGINE CONTINUED TO RUN EVEN THOUGH SHIFT LEVER WAS IN "DRIVE." HAD VEHICLE TOWED TO DEALER FOR SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744218July 28, 2015
UNKNOWN OR OTHER
I BOUGHT A 2012 FORD FOCUS 2 YEARS AGO, SINCE OWNING THE CAR I HAVE EXPERIENCED MAJOR SAFETY ISSUES. DOING 55MPH IN MY HOME TOWN MY TRANSMISSION FAILED AND MY CAR CAME TO A DEAD STOP. THIS HAS HAPPENED ON MULTIPLE OCCASIONS. MY CHECK ENGINE LIGHT CAME ON AS WELL AS MY HILL SIDE ASSISTANT. I WAS ABLE TO PULL INTO A LOT. AFTER THIS INCIDENT AND LEAVING MY CAR OFF FOR 2 MINUTES OR SO, I BEGAN TO DRIVE AND MY RPM'S JOLTED INTO THE 7,000'S AND MY CAR ACCELERATED UNCONTROLLABLY PUSHING MY SPEED TO OVER 50 WHEN I WAS ONLY DOING 30. AFTERWARDS MY VEHICLE ONCE AGAIN DE-ACCELORATED IN THE MIDDLE OF A BUSY ROAD AND CAME TO A STOP. I HAVE BROUGHT MY CAR BACK TO FORD 3 TIMES IN THE LAST 2 YEARS WITH ISSUES DUE TO ACCELERATING, JERKING, HESITATION AND FAIL TO SHIFT. THIS ACCIDENT HAD ALMOST COSTED ME AND OTHERS OUR LIVES. FORD FAILED TO ASSIST ME IN THE MATTER AND TOLD ME THERE WAS NOTHING THEY COULD DO ABOUT THE WAY THE FORD'S ELECTRIC AUTOMATIC TRANSMISSION SYSTEM IS MADE. THIS CAR IS A DANGEROUS VEHICLE AND BY NO MEANS SHOULD BE APPROVED TO BE DRIVEN OR SOLD UNDER THESE CIRCUMSTANCES. AFTER FURTHER INVESTIGATION I REALIZED I'M ONE OUT OF THOUSANDS WHO HAVE HAD THE SAME ISSUES WITH FORD FOCUS' PURCHASED BETWEEN 2010-2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743833July 27, 2015
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
THE VEHICLE WOULD NOT TURN OVER. THERE WAS NO CLICKING OF THE VEHICLE TRYING TO START. AFTER 4 TRIES TO START THE CAR IT WAS LEFT TO SIT FOR 30 MIN BEFORE WE TRIED AGAIN. THE CAR THEN WAS TRIED TO START AGAIN DID NOT START UNTIL THE 4TH TRY. THEN THE CAR STARTED. IT SEEMS TO BE SKIPPING A GEAR WHILE DRIVING WILL GO FROM 6K RPM TO ALL OF THE SUDDEN JUMPING DOWN TO 2K RMP. THERE IS SOMETHING WRONG WITH THE CLUTCH/ TRANSMISSION WITH SHIFTING AND NOW SOMETHING GOING ON WITH THE STARTING SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743584July 27, 2015
STEERING
THE FORD FOCUS 2012 SE HATCHBACK, SPORT SUSPENSION. THE CHROME SURFACE ON THE STEERING WHEEL BEGAN TO PEEL OFF AND FLAKE SOON AFTER PURCHASE. THE SHARDS ARE METALLIC AND SHARP, AND HAVE CUT MY FINGER WHILE DRIVING. THE PROBLEM IS A MAJOR IRRITANT SINCE THIS PROBLEM IS LOCATED ON SURFACES THAT HAVE BUTTONS AND ARE USED TO CONTROL VARIOUS FEATURES. I ATTEMPTED TO MAKE A WARRANTY CLAIM ON THE ISSUE BUT OURISMAN FORD, ALEXANDRIA VA DECLINED THE CLAIM. MANY OTHER FORD OWNERS SEEM TO HAVE SIMILAR PROBLEMS BASED ON ONLINE RESEARCH. FORD SHOULD OFFER TO REPLACE THIS INEXPENSIVE PART WHICH AFFECTS DAILY DRIVING.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10744264July 27, 2015
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
LETTER FROM SENATOR ISAKSON ON BEHALF OF CONSTITUENT RE 2012 FORD FOCUS ISSUES. (ATTN: HANNA YU). *SMD THE CONSUMER STATED THE VEHICLE HAD FOUR MAJOR REPAIRS AND 6-8 MINOR REPAIRS DONE TO THE TRANSMISSION. THE VEHICLE WOULD JERK. ALSO, WHILE IN THE MIDDLE OF A MAKING A TURN, THE VEHICLE SUDDENLY STOPPED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743693July 27, 2015
POWER TRAIN
I WAS DRIVING, AND THE TRANSMISSION STOPPED DELIVERING POWER TO THE WHEELS. THE ENGINE WAS RUNNING, AND REVVING WHEN I PUSHED THE GAS PEDAL, BUT NO ACCELERATION. THE TRANSMISSION WAS IN DRIVE. I CHANGED TO L, AND NO POWER. I PULLED OVER AND PUT THE GEAR INTO PARK, BACK TO D, AND NO POWER. I HAD TO RESTART THE ENGINE TWICE, BEFORE THE TRANSMISSION ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743758July 27, 2015
POWER TRAIN
THE TRANSMISSION SHUDDERS WHEN SHIFTING AT LOW SPEEDS. ALSO SHUDDERS WHEN STARTING FROM A DEAD STOP. REPORTED TO THE DEALER SEVERAL TIMES BUT THE PROBLEM PERSISTS. DEALER SAID THAT THE TRANSMISSION LEARNS YOUR DRIVING HABITS. THEY DISCONNECTED THE BATTERY FOR A PERIOD OF TIME AND THAT SEEMED TO CORRECT THE PROBLEM TEMPORARILY THEN IT RETURNS TO THE SHUDDERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743789July 27, 2015
POWER TRAIN
THE VEHICLE'S TRANSMISSION HAS FAILED THREE TIMES; TWICE IT REQUIRED A NEW CLUTCH AND SEALS, AND ONCE (MOST RECENTLY) IT REQUIRED A NEW TRANSMISSION CONTROL MODULE. IN EACH CASE, THE CAR EITHER STALLED WHILE DRIVING OR BECAME STUCK IN A GEAR (MOST RECENTLY, IN REVERSE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735931July 23, 2015
STEERING
CHROME SURFACE OF STEERING WHEEL TRIM BEGINS TO PEEL WITHOUT CONTACT AND IS EXCEEDINGLY SHARP WHEN IT DOES SO. I HAVE NOW CAUGHT MY FINGER ON IT TWICE, DRAWING BLOOD ON A HIGHWAY TRAVELING 70MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736140July 23, 2015
POWER TRAIN
BOUGHT THE CAR USED IN MAY. IT DROVE FINE FOR THE FIRST MONTH AND NOW THE CHECK ENGINE LIGHT COMES ON WITH A CODE FOR THE TRANSMISSION. THE CAR HESITATES AND SHUTTERS WHEN YOU START FROM A STOP AND WHEN YOU GET GOING IT FEELS LIKE IT SHIFTS INTO NEUTRAL, RPM GOES REAL HIGH AND THEN SHIFTS HARD. THE CODE THAT POPS UP IS P2862, P2831, P2832, P2837, AND P285F. FOR 2 OF THEM THE CODE IS SHIFT FORK A AND B POSITION CIRCUIT SHIFT, AND THE OTHERS SAY NO DEFINITION FOUND.I DON'T KNOW WHAT TO DO FROM HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735820July 22, 2015
STRUCTURE:BODY
THIS CAR IS RELATIVELY NEW. ALL OF A SUDDEN AND WITH ANY NOTICE, BOTH DOORS ON THE DRIVER SIDE STOPPED WORKING PROPERLY. THEY CLOSE BUT DO NOT LOCK. I HAVE HAD TO DRIVE THE CAR WITH THE DOORS TIED AS THE FORD DEALERSHIP WANTS TO CHARGE ME A LARGE AMOUNT OF MONEY TO REPAIR THE SITUATION. THIS IS A MAJOR SAFETY ISSUE. I CONTACTED THE FORD DEALERSHIP AND THE FORD MOTOR COMPANY. I WAS TOLD THAT THEY ARE NOT RESPONSIBLE FOR THE PROBLEM AND THAT I HAD TO REPAIR THE CAR MYSELF. VERY IRRESPONSIBLE BECAUSE THEY HAVE RECALLED THE FIESTA AND THE FUSION FOR EXACTLY THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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