Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10761991September 7, 2015
POWER TRAIN
AUTOMATIC TRANSMISSION SHUDDER, CLUTCH PROBLEMS, IRREGULAR SHIFTING, HESITATION WHILE MERGING IN TRAFFIC, RO# 87416, AT DELIVERY, RO 80261 1/13/15 , RO103422 8/212/14 RO 131575 8/21/15 HILL BRAKE MALFUNCTION, CONTINUAL RE-PROGRAMING OF PCM AND TCM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761863September 6, 2015
UNKNOWN OR OTHER
DRIVERSIDE FRONT DOOR LOCKING MECHANISM FAIL TO SECURE DOOR AS IT COULDN'T BE LOCK ADDING A SAFETY HAZARD WITH ONLY 37,000 + MILES IS UNHEARD OFF THIS TO HAPPENED ON A CAR AT THIS MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761777September 5, 2015
POWER TRAIN
I HAVE RECEIVED MY THIRD SERVICE BULLETIN ON MY 2012 FORD FOCUS TRANSMISSION.FORD JUST KEEPS EXTENDING THE WARRANTY ON CERTAIN PARTS OF THE TRANSMISSION.WITH SO MANY THINGS THAT CAN GO WRONG WITH THIS TRANSMISSION I BELIEVE FORD SHOULD GIVE A LIFETIME WARRANTY FOR THIS TRANSMISSION OR REPLACE THEM.HAD I ANY KNOWLEDGE OF THESE PROBLEMS I NEVER WOULD HAVE BOUGHT THIS CAR. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761692September 4, 2015
STEERING
POWER STEERING ASSIST FAILURE NOTIFICATION LIGHT CAME ON AND LOSS OF POWER STEERING. WENT AWAY WITH A RESTART OF THE CAR. NEXT TIME WE TURNED IT ON THE SAME MESSAGE WAS THERE AS WELL AS THE LOSS OF POWER STEERING AND NOW IT SEEMS TO BE PERMANENT PROBLEM. RESEARCH SHOWS THAT FORD HAS RECALLED SEVERAL OTHER MODELS WITH THE SAME ISSUE AND ALTHOUGH IT IS AWARE OF THE PROBLEM IT HAS YET TO RECALL THE FOCUS. THIS IS ABSURD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761477September 4, 2015
UNKNOWN OR OTHER
THE VEHICLE'S CLUTCH HAS HAD TO BE REPLACED OR REPROGRAMMED ABOUT SIX OR SEVEN TIMES NOW IN THE LAST TWO YEARS. THIS IS A KNOWN DEFECT TO FORD AND THEY HAVE ISSUED A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761208September 3, 2015
ENGINE, ELECTRICAL SYSTEM
THIS IS NOT THE ONLY ISSUE, BUT THIS HAS BEEN THE MOST DANGEROUS FOR ME... FOR THE PAST YEAR, THE CAR HAS LOST TRANSMISSION POWER WHILE DRIVING - I WAS ON HWY 40 AND THE CAR JUST STOPPED WORKING - TWICE I WAS IN THE MIDDLE OF A BUSY INTERSECTION AND THE CAR CUT OFF - I WAS AT A NEAR STOP AND THE CAR STOPPED RESPONDING....THIS HAS BEEN REPORTED NUMEROUS TIMES BY OTHERS. THE GAS PEDAL JUST STOPS RESPONDING AT ALL. THE TIME IT STOPPED WORKING IN THE MIDDLE OF THE INTERSECTION, THE GEARS WOULD NOT ALLOW ME TO MOVE THE CAR INTO A PARK POSITION, IT WOULD NOT MOVE AT ALL. IT ALLOWED ME TO TURN MY CAR OFF, IN DRIVE. AFTER SITTING THERE FOR A BIT AND MULTIPLE RESTARTS, THE CAR ENGAGED AGAIN. FORD'S FIX? THEY CAME OUT WITH A SOFTWARE UPDATE THAT MAY TURN ON MY ENGINE LIGHT BEFORE A FAILURE. THIS IS NOT A FIX. I ASKED THEM IF SOMEONE NEEDED TO DIE IN THEIR CAR OR GET CRUSHED IN AN INTERSECTION FOR THEM TO DO SOMETHING. I FILED A FORMAL COMPLAINT WITH FORD. SO FRUSTRATED AND ANGRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761249September 3, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP, THE VEHICLE HESITATED AND STARTED VIBRATING VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761302September 3, 2015
POWER TRAIN
I PURCHASED THIS VEHICLE NEW. I HAVE HAD MY TRANSMISSION REPLACED FOUR TIMES PLUS THE ORIGINAL MAKES 4. I HAVE HAD NOTHING BUT PROBLEMS WITH THE TRANSMISSION. PAUL MILLER FORD IN LEXINGTON, KY HAS HAD PARTS ORDERED SINCE 08-08-15. I WAS TOLD IT COULD TAKE UP TO 3 MONTHS FOR PARTS TO ARRIVE. I ASKED FOR A REPLACEMENT VEHICLE WHILE WAITING ON PARTS. I WAS INFORMED FORD MOTOR CO. SAYS THERE ARE NO SAFETY ISSUES & MY FORD FOCUS IS SAFE TO DRIVE AND DENIED A LOANER VEHICLE. ON 08-31-15 WHILE DRIVING TO WORK, MY VEHICLE STALLED IN THE CENTER LANE OF TRAFFIC, I COULD NOT ACCELERATE. I WAS IN FEAR OF MY LIFE! MY TRANSMISSION LIGHT CAME ON & STAYED ON FOR 2 DAYS. MY VEHICLE CONTINUES TO MISS GEARS, JERKS, SPUTTERS, LUNGES & GEARS DOWN. I EXPLAINED TO PAUL MILLER FORD WHAT HAD HAPPENED AFTER BEING CONTACTED ABOUT REPLACEMENT PARTS. SORRY, CAN'T DO NOTHING ABOUT THAT! HOW CAN THIS BE A SAFE VEHICLE TO DRIVE? WHY HASN'T THERE BEEN A RECALL? ARE YOU WAITING FOR LIVES TO BE LOST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761422September 3, 2015
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY WIFE AND CHILD WERE AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN AND THE GAS PEDAL WAS PRESSED, THE VEHICLE DID NOT MOVE ONLY REVVED CAUSING THE MAN BEHIND HER TO INCH VERY CLOSE BEHIND DUE TO THE LIGHT THEN HONKING HIS HORN AND YELLING. IN ADDITION, AFTER MY WIFE AND CHILD RETURNED HOME, I WENT TO RUN TO THE STORE ONLY TO FIND THAT THE VEHICLE DOES NOT TURN OVER, NOT EVEN SOUND LIKE ITS ATTEMPTING TO AS THERE IS NO NOISE WHEN TURNING THE KEY. I BELIEVE THE VEHICLE DOES NOT RECOGNIZE WHAT GEAR IT IS IN, THUS WILL NOT START AND HAS ALWAYS HAD ERRATIC SHIFTING AND LURCHING TENDENCIES. I DO NOT KNOW WHAT TO DO NOW, I HAVE A FAMILY OF FIVE I SUPPORT AND NO MONEY TO FIX THIS. HOW AM I GOING TO GET TO WORK!!! I STILL HAVE 5 YEARS TO PAY ON THIS...UGHHH. TRAPPED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760899September 2, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
DISCOVERED DRIVERS SIDE DOOR WILL NOT CLOSE, STAY SHUT, LATCH, OR LOCK PROPERLY. DOOR MAY BE PULLED OR PUSHED OPEN WHEN PARKED OR AT ANY SPEED AND LATCHING MECHANISM WILL NOT KEEP DOOR IN PLACE. THIS IS A HIGHLY CONCERNING SAFETY ISSUE AS THIS RESULTED IN RECALLS FOR THE EXPLORER, 2011-2014 FIESTA, 2013-2014 FUSION, AND 2013-2014 MKZ WITH THE SAME EXACT MECHANISM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761074September 2, 2015
POWER TRAIN
WHILE DRIVING DOWN THE FREEWAY THE CAR STARTED TO COAST AND ENGINE WENT TO AN IDLE. THE INDICATOR FOR TRANSIMISSION POSITION WENT BLANK. I WAS NEARLY HIT BY THE VEHICLE BEHIND ME. THE NEXT WEEK I WAS PULLING OUT INTO TRAFFIC AND IT DID THE SAME THING AND WAS ALMOST BROADSIDED BY A DELIVERY VAN. THE CAR MOVED OUT INTO TRAFFIC AND THEN STOPPED FOR ALMOST 2 MINUTES. LATER DOWN THE ROAD IT CUT OUT ON THE HIGHWAY AGAIN, TWICE MORE ON A SIDE STREET, AND THEN AGAIN AS I WAS NEAR THE DEALERSHIP. I TOOK IT DIRECT TO THE DEALERSHIP WHERE THEY PERFORMED A COMPUTER UPGRADE. I RECEIVED NO NOTICE OF THIS ISSUE FROM FORD. I COULD HAVE BEEN SERIOUSLY HURT OR KILLED BY THIS AND NOW KNOW IT IS A KNOWN ISSUE AT FORD. THEY NEED TO ADDRESS THIS ISSUE FOR ALL OWNERS OF THE VEHICLE AS IT HAPPENS SUDDENLY WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761091September 2, 2015
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE TRAVELING APPROXIMATELY 30 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL WAS EXTREMELY TIGHT AND DIFFICULT TO TURN. THE VEHICLE WAS TURNED OFF AND ON TO RESET THE COMPUTER DUE TO THE FAILURE, BUT IT PROGRESSED RANDOMLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761093September 2, 2015
UNKNOWN OR OTHER
REAR PASSENGER DOOR WILL NOT LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760772September 1, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE AND SEALS NEEDED TO BE REPAIRED AND REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760823September 1, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 60 MPH, THE VEHICLE SUDDENLY LOST POWER AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE BLOCK FRACTURED. AS A RESULT, THE CONTROL MODULE AND THE ENGINE BLOCK NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760374August 31, 2015
TIRES
TL* THE CONTACT OWNS A 2012 FORD FOCUS EQUIPPED WITH CONTINENTAL CONTIPROCONTACT TIRES, SIZE: 215/50/R17 (NA). WHILE PARKED, THERE WAS AN EXPLOSIVE NOISE COMING FROM THE VEHICLE. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE TIRE BLEW OUT AND DEFLATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE TIRE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS UNKNOWN. THE TIRE FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760370August 31, 2015
STRUCTURE:BODY
DRIVER'S SIDE CAR DOOR SWUNG OPEN IN PARKING LOT. DOOR WILL NOT CLOSE OR LATCH AT ALL. COULD HAVE CAUSED INJUY OR DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759995August 28, 2015
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT 25 MPH, THE ENGINE VIBRATED AND THE CONTACT COULD HEARD A METAL TO METAL GRINDING NOISE. IN ADDITION, THE VEHICLE WOULD ROLL BACK AND LOSE POWER WHEN STOPPED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THERE WAS A TRANSMISSION FAILURE. THE TECHNICIAN CLEANED THE ENGINE AND REPLACED THE CLUTCH AND RINGS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760063August 28, 2015
UNKNOWN OR OTHER
MY CAR STARTED STALLING WHILE I WAS DRIVING IT BACK FROM WORK YESTERDAY. IT HAPPENED QUITE A FEW TIMES ON MY 1 HOUR AND 15 MINUTE DRIVE HOME. I WOULD HAVE TO PUSH THE ACCELERATOR QUITE HARD TO GET IT TO MOVE. I HAVE AN APPOINTMENT SCHEDULED FOR TUESDAY AT THE DEALER TO GET IT CHECKED OUT, BUT THIS IS VERY CONCERNING FOR ME. THERE WAS ALSO ONE ISOLATED INCIDENT LAST WEEK WHERE I HAD IT ON DRIVE AND PRESSED THE ACCELERATOR AND IT WOULD NOT MOVE. I KEPT PRESSING IT AND IT STARTED TO DRIVE AFTER ABOUT 30 SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759654August 27, 2015
ENGINE
MY 2012 FORD FOCUS HAS BEEN REALLY MESSING UP LATELY. AFTER HAVING IT REPROGRAMED SINCE IT WAS SHUTTERING AND SUCH... ON 3 OCCASIONS THIS CAR HAS COMPLETELY FALLEN OUT OF GEAR, TWICE WHILE I AM GOING FULL SPEED AT APPROX 50 - 55 MILES/HOUR. THE DISPLAY BEGINS FLASHING AND THEN COMPLETE LOSS OF ACCELERATION. I HAVE HAD TO COAST INTO A TURN AND TURN OFF THE ENGINE AND THEN TURN IT BACK ON AND IT WOULD GO BACK INTO GEAR AND EVERYTHING WOULD BE FINE. THE FIRST TIME THIS HAPPENED I CALLED THE FORD DEALERSHIP IN MY TOWN AND SPOKE TO THEM ABOUT THIS AND ASKED THEM TO LOOK INTO WHY MY ENGINE WOULD LOOSE POWER COMPLETELY AND HE SAID THAT HE WOULD LOOK INTO IT AND NEVER RETURNED MY CALL. ON THE SECOND EVENT THE DRIVE INDICATOR D FLASHED AND THE ENGINE LIGHT CAME ON AND COMPLETE LOSS OF ACCELERATION (50-55MPH) AND THEN I COAST TO A TURN AND SHUT OFF THE ENGINE AND TURN IT BACK ON AND AM ABLE TO PUT IT INTO DRIVE BUT THIS TIME THE CHECK ENGINE LIGHT STAYED ON. I CALL THE FORD DEALERSHIP AND THEY HAVE ME BRING IT IN AND THEY LOOK AT IT AND DISCOVER IT NEEDS A NEW TCM SO THEY ORDER THE PART AND THEN I TAKE THE CAR HOME. THE NEXT DAY I AM IN TOWN SHOPPING AND I TURN INTO A PARKING PLACE AND WHILE I AM IN THE PROCESS MY CAR MAKES A CLINKING, SCREECHING SOUND AND THEN ACTS LIKE IT HAS FALLEN BACK OUT OF GEAR AGAIN! THIS TIME IT DOES NOT GO BACK INTO GEAR SO I CALL THE DEALERSHIP AND THEY HAVE IT TOWED TO THEM AND THEN THE TCM WAS PUT INTO IT. I AM NOW ACTUALLY SCARED OF DRIVING THIS CAR. SO, I HAVE HAD THE CAR REPROGRAMED ONCE...3 COMPLETE GEAR FAILURES...NEW TCM... WE NEED FORD TO BUY BACK THIS CAR IT IS DANGEROUS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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