Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#762786June 7, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE CONTACTED THE DEALER AND BROUGHT MY CAR INTO THEM AT LEAST 3 TIMES BECAUSE WHEN IM DRIVING SOMETIMES I HAVE TO PUT MY FOOT ALL THE WAY TO THE FLOOR AND THE SPEEDOMETER WILL NOT BE MOVING AND THE CAR JUST DON'T HAVE NO POWER AT ALL. THE DEALER KEEPS TELLING ME THEY CAN NOT FIND ANYTHING WRONG WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762787June 7, 2002
SUSPENSION:FRONT
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#762791June 7, 2002
ELECTRICAL SYSTEM:IGNITION
ON TWO OCASIONS THE CAR STALLED WHILE STOPPED AT INTERSECTION. CAR THEN RESTARTED AND CONTINUED ON. BOTH CAME WITHIN A WEEK OF EACH OTHER. REPORTING BECAUSE OF ARTICLE I SAW IN USA TODAY DATED 6-7-2002.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762806June 7, 2002
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, INTERIOR LIGHTING
I WANT TO REPORT A PROBLEM WITH MY FOCUS. MY CAR SEEMS TO HAVE A PROBLEM THAT THE DEALER IS NOT ABLE TO PINPOINT. WHENEVER I HAVE MY LIGHTS ON AT NIGHT I HAVE A BAD POBLEM WITH THE HEADLIGHTS FLICKERING ALONG WITH MY DASH LIGHTS. THE DEALER SAYS IT CANT DUPLICATE THE PROBLEM BUT IT HAPPENS EVERY TIME I TURN THE LIGHTS ON. MY NIECE ALSO HAS A 2000 FOCUS AND IT DOES THE SAME THING. I THINK THERE IS A PROBLEM WITH THE ELECTRICAL SYSTEM ON THIS CAR ALONG WITH THE MANY OTHER PROBLEMS WITH THIS CAR. HAVE YOU GOTTEN ANY OTHER COMPLAINTS OF THIS NATURE. IT SEEMS TO BE A GROUND PROBLEM. I HAVE ALSO NOTICED IT ON THE ROAD WITH OTHER FOCUSES THAT I SEE DRIVING AT NIGHT. PLEASE LET ME KNOW IF OTHER PEOPLE HAVE COMPLAINED ABOUT THIS PROBLEM THANK YOU HOWARD K. LAMB. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762807June 7, 2002
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE ENGINE STALLS WHILE DRIVING AS IF IT IS GOING TO SHUT DOWN. THE SIGNAL LIGHTS WILL NOT STOP BLINKING WHEN MAKING LEFT OR RIGHT TURNS. THIS WAS REPAIRED BY EAST FORD IN FEB 2001 AND THIS PROBLEM IS BACK AGAIN. I FEEL THAT THESE ARE MORE DEFECTS IN THE FOCUS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762812June 7, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
APPROX, 1 MONTH AGO THE ENGINE STALLED OUT WHILE DRIVING ON THE HIGHWAY. 6/6/02 THE ENGINE STALLED OUT ON HIGHWAY OFFRAMP. 6/7/02 CAR STALLED OUT WHILE GOING APPROX 35MPH ON A CITY STREET. THIS SOUNDS ALARMINGLY LIKE THE "FOCUS" OF ONE OF THE TWO NEW INVESTIGATIONS BEING OPENED. I AM GOING TO TRY TO GET MY DEALER TO LET ME OUT OF MY LEASE. THANKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762814June 7, 2002
SUSPENSION:FRONT, VEHICLE SPEED CONTROL:LINKAGES
THE ACCELORATOR CABLE STUCK ON THE VEHICLE CAUSING THE RPM'S TO INCREASE AND THE VEHICLE NOT TO STOP. BECAUSE OF VERY CAREFUL DRIVING, NO ONE WAS INJURED. FORD CLAIMS THIS IS A "MINOR PROBLEM". SECONDLY, PHIL LONG REPLACED SOME FRONT SUSPENSION PARTS BECAUSE THEY WERE DEFECTIVE. FROM THAT DAY THE VEHICLE HAS HAD EXCESSIVE FRONT END NOISE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011268June 7, 2002
FUEL SYSTEM, GASOLINE
WHILE DRIVING 20 MPH, VEHICLE WILL COMPLETELY SHUTDOWN. AFTER INSPECTION BY DEALER, IT WAS DETERMINED THAT FUEL PUMP HAD FAILED. *AK NOT ONLY THE FUEL PUMP, BUT FUSE TO FUEL PUMP AND GASKET FOR FUEL PUMP WERE REPLACED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011293June 7, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, STEERING:HYDRAULIC POWER ASSIST SYSTEM, STRUCTURE:BODY:TRUNK LID, VISIBILITY:WINDSHIELD WIPER/WASHER, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
WHEN SLIPPERY OUT, THE BRAKES WILL NOT GRASP PROPERLY. THEREFORE, THE VEHICLE WILL SLIDE. DEALER CAN NOT DUPLICATE PROBLEM.*AK CONSUMER ALSO EXPERIENCED THESE DIFFICULTIES AS FOLLOWED, POWER STEERING SYSTEM (EXPLODED, W/3-4 WEEK REPAIRS), TRUNK LOCK WAS BROKEN, KEYLESS ENTRY SYSTEM WORKS IMPROPERLY, THE TRUNK LOCK HAS BEEN REPLACED TWICE, THE RADIO HAS BEEN REPLACED 3 TIMES & STILL OCCURS, THE WINSHIELD ARM RECENTLY BROKE, AND CONCLUDES THAT THE VEHICLE ALSO SLIDES IN DRY WEATHER. CONSUMER ADDS THAT SHE HAD FILED A COMPLAINT W/ BOARD OF FORD, THE CASE WAS LOST AFTER RECIEVING A LOANER CAR (DUE TO TAKING VEHICLE IN FOR REPAIRS) AND SAYS THAT SHE CANNOT AFFORD TO BUY OUT THE LEASE (WILL HAVE TO WAIT UNTIL OCT 2002) *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762748June 6, 2002
VEHICLE SPEED CONTROL
6/3/02 : MY FORD FOCUS WAS ACCELERATING ON AN ENTRANCE RAMP TO INTERSTATE 70 IN ABILENE, KANSAS, AND UPON REACHING ABOUT 40 MPH IT SUDDENLY STALLED. FORTUNATELY, THERE WAS PLENTY OF SHOULDER TO PULL OFF ONTO. AFTER ABOUT 20 MINUTES, THE CAR WAS ABLE TO CONTINUE ON TO MANHATTAN, KANSAS, WITHOUT FURTHER PROBLEM. LATER THAT EVENING WHEN ATTEMPTING TO MOVE THE FOCUS FROM MY DRIVEWAY INTO MY GARAGE, IT STARTED UP OK, BUT THEN STALLED AFTER ABOUT 5 SECONDS. IT STALLED ABOUT 5 SECONDS AFTER EACH TIME IT STARTED. I MADE AN APPOINTMENT WITH THE DEALER, DICK EDWARDS FORD, IN MANHATTAN, KANSAS, FOR 6/5/02. I DID NOT DRIVE THE VEHICLE ON 6/4/02. ON 6/5/02, I STARTED THE VEHICLE AND BEGAN DRIVING TO THE DEALER TO HAVE THE PROBLEM CHECKED/FIXED. ABOUT 2 MILES FROM MY HOUSE, THE FOCUS SUDDENLY STALLED AGAIN. I HAD THE CAR TOWED THE REMAINING 3 MILES TO THE DEALER. 6/6/02 : THE FOCUS IS CURRENTLY SITTING IN THE SERVICE BAY AT DICK EDWARDS FORD IN MANHATTAN, KANSAS. TOMORROW (6/7/02) THE FUEL PUMP AND FUEL FILTER ARE SUPPOSED TO BE REPLACED AT THE COST OF $500.00 (ESTIMATE). TONIGHT (6/6/02) I SAW A REPORT ON THE CBS EVENING NEWS ABOUT FORD FOCUSES BEING INVESTIGATED FOR STALLING PROBLEMS. PERHAPS IT IS MERE COINCIDENCE, PERHAPS NOT. THE REPORT ALLEGED THAT THE PROBLEM MIGHT BE A RESULT OF DEBRIS ACCUMULATING IN THE FUEL TANK. ALSO NOTEWORTHY IS THE FACT THAT MY FOCUS HAD ITS 100,000 MILE MAINTENANCE PERFORMED ON 4/19/02, INCLUDING A NEW FUEL FILTER AND TUNE-UP. I WOULD ALSO LIKE TO SAY THAT DICK EDWARDS FORD HAS DONE ALL THE MAINTENANCE ON THIS VEHICLE AT 5000 MILE INTERVALS. I AM FILING THIS REPORT BECAUSE I HAPPENED TO SEE THE EVENING NEWS TONIGHT. HOW MANY PEOPLE DID NOT SEE THE REPORT AND HAVE HAD, OR ARE EXPERIENCING THE SAME PROBLEM AS I AM NOW? THANK YOU VERY MUCH. I LOOK FORWARD TO HEARING FROM YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011233June 6, 2002
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A FRONTAL COLLSION OF 1-5 MPH AND BOTH AIR BAGS DEPLOYED, CAUSING FRONT WINDSHIELD DAMAGES ON PASSENGER'S SIDE. DRIVER SUSTAINED 2ND DEGREE BURNS ON RIGHT FOREARM AND SOME ON HIS RIGHT HAND. DEALER AND MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. .*AK.*NLM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#565954June 5, 2002
POWER TRAIN:MANUAL TRANSMISSION, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EXTERIOR LIGHTING:BRAKE LIGHTS, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WITHIN THE FIRST YEAR OF PURCHASE, THE VEHICLE NEEDED A NEW TRANSMISSION BECAUSE OF A LEAK AND A WHIRRING SOUND WHILE IN MOTION. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011074June 5, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHILE VEHICLE IS BEING DRIVEN AN UNUSUAL NOISE OCCURRED IN THE ENGINE COMPARTMENT. AFTER INSPECTION BY DEALER PROBLEM WAS DIAGNOSED AS PREMATURE BRAKE WEAR. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011126June 5, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING, VEHICLE WILL JERK, ON ONE OCCASION IT WOULD NOT GO MORE THAN 35MPH AND THEN IT STALLED, VEHICLE HAS ALSO STALLED AT HIGHWAY SPEEDS. THIS HAS HAPPENED NUMEROUS TIMES. CONTACTED DEALER WHO CANNOT FIX THE PROBLEM.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762697June 5, 2002
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, SUSPENSION:MULTIPLE AXLE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:DRUM
C V JOINT AND SHAFT FELL APART WHEN THE CAR WAS PUT IN REVERSE LEAVING DRIVEWAY. PIECES THROW EVERYWHERE.WHEEL BEARINGS MELTING TO REAR DRUMS . BACK DRUMS REPLACED AND ALL 4 WHEEL BEARINGS. DOOR LOCK SYSTEM REPLCED AFTER STOP WORKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762582June 3, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762587June 3, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE:DELIVERY
AS A FINAL GESTURE OF GOODWILL, OUR LOCAL DEALERSHIP'S CUSTOMER SERVICE REPRESENTATIVE OFFERED US A 24 HOUR PERIOD TO CONSIDER A $2,000 TRADE-IN CREDIT TOWARD THE PURCHASE OF A NEW FORD VEHICLE AT 0% FINANCING. THIS WOULD HAVE MORE THAN DOUBLED MY DAUGHTER'S MONTHLY CAR AND INSURANCE PAYMENTS. BECAUSE HER JOB WAS NOT YET A PERMANENT POSITION, SHE WAS NOT IN A POSITION TO TAKE A $4,000 LOSS AND DOUBLE HER MONTHLY PAYMENTS. ONCE THAT OFFER HAD EXPIRED WE WERE MET WITH STONY INDIFFERENCE BY OUR LOCAL DEALERSHIP'S CUSTOMER SERVICE REPRESENTATIVE. AFTER SEVERAL CONVERSATIONS WITH HIM WE CAME AWAY CONVINCED THAT FORD CUSTOMER SERVICE POLICIES ARE INTENTIONALLY DESIGNED WITH SEVERAL GOALS IN MIND: 1) TO OFFER ONE'S LOCAL DEALERSHIP AS THE ONLY PATH OF RECOURSE OTHER THAN A NATION-WIDE 1 (800) CUSTOMER SERVICE LINE; 2) TO STAUNCHLY REFUSE TO PROVIDE THE NAMES AND MAILING ADDRESSES OF FORD CUSTOMER SERVICE REPRESENTATIVES AT THE LOCAL LEVEL AND/OR REGIONAL LEVEL; AND 3) TO DISCOURAGE MAILINGS TO THE NATIONAL CUSTOMER SERVICE REPRESENTATIVE (MICHAEL JORDAN) OR CEO (WILLIAM CLAY FORD) WITH COMMENTS SUCH AS "DON'T WASTE YOUR TIME, THEY DON'T EVEN OPEN THEIR MAIL." THE END RESULT IS THAT THE CAR OWNER FEELS TOTALLY POWERLESS ONCE THE GOODWILL OF THEIR DEALERSHIP'S IN-HOUSE CUSTOMER SERVICE REPRESENTATIVE HAS RUN OUT. WHEN COMBINED WITH HOLDING OPEN A 24-HOUR TRADE-IN OFFER TOWARD A MORE EXPENSIVE FORD VEHICLE, THE END RESULT WAS A PSYCHOLOGICALLY OPPRESSIVE HARD-SELL TACTIC.NO SAFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762574June 2, 2002
ELECTRICAL SYSTEM:IGNITION
TONIGHT MY HUSBAND WAS DRIVING FROM OUR HOME TO PICK UP OUR SON IN SOUTH JERSEY. HE WAS IN 3RD GEAR AND GOING APPROXIMATELY 30 MPH CAR JUST DIED. A TOW TRUCK CAME. CAR UNABLE TO START. THANKFULLY NOONE WAS WITH HIM AND IT WAS AT NIGHT BECAUSE A MAJOR ACCIDENT COULD HAVE HAPPENED. I SEE THAT 72 INCIDENTS OF SIMILAR FOCUS CARS DYING HAVE PREVIOUSLY BEEN REPORTED TO THE NHTSA. I WOULD LIKE MY CAR ADDED AS THE 73RD INCIDENT. ODDLY IT WAS AT 30,000 MILES LIKE IT HAS BEEN REPORTED HAPPENING TO THE OTHER FOCUS CARS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762524June 1, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THE BRAKES ON THIS VEHICAL HAVE BEEN REPLACED SEVERAL TIME SINCE MY PURCHASE. ROTORS, CALIPERS PADS AND SHOES ONCE AT 12,000 MILES , PADS AND SHOES AGAIN AT 23,000. CALIPERS ROTORS AND SHOES AND DRUMS AT 48,000. SOMETHING IS WRONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762425May 29, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, AIR BAGS
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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