Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10764109September 16, 2015
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE CONTACT STARTED THE VEHICLE, THE STEERING ASSIST FAULT SERVICE REQUIRED WARNING INDICATOR ILLUMINATED AND THE STEERING ABILITY BECAME VERY DIFFICULT. THE CONTACT STOPPED AND TURNED OFF THE VEHICLE. AFTER APPROXIMATELY TWO MINUTES, THE VEHICLE WAS RESTARTED AND OPERATED NORMALLY. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763789September 15, 2015
POWER TRAIN, STEERING, SUSPENSION
EXCESSIVE SHUDDERING/SHAKING UPON ACCELERATION, VEHICLE DOES NOT SEEM TO HAVE ANY POWER. ON 8/28 I WAS STOPPED AT LIGHT IN DRIVE AND VEHICLE WOULD NOT MOVE, AFTER CHANGING GEARS I FINALLY WAS ABLE TO DRIVE IT, A SHORT TIME LATER VEHICLE WOULD NOT MOVE AGAIN IN DRIVE BUT THE ENGINE LIGHT CAME ON, ON THE WAY TO THE DEALERSHIP VEHICLE LOST POWER AND WOULD ONLY GO 15 MPH CRAWLED TO THE DEALER WITH EMERGENCY FLASHERS. DEALER HAD THE VEHICLE FOR 5 DAYS AND COMPLETED THE SOFTWARE UPDATE PROGRAM 15B22, SINCE RECEIVING THE VEHICLE BACK I AM STILL EXPERIENCING LOW POWER AND SHUDDERING. HAVE BEEN REAR ENDED TAPPED ONCE BECAUSE IT DOESN'T HAVE ANY POWER, VERY CONCERNED TO DRIVE VEHICLE TO TO LOSS OF POWER AND EXCESSIVE SHUDDERING. CONTACTED FORD CUSTOMER CARE AND THEY DID NOT HAVE A SENSE OF ANY LONG TERM FIX TO THIS ISSUE NOR DOES THE DEALERSHIP. DEALER STATES THEY ARE SLAMMED WITH THESE VEHICLES EVERY DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763900September 15, 2015
UNKNOWN OR OTHER
THE DRIVER'S SIDE DOOR WILL NOT REMAIN CLOSED. THE LATCH WON'T ENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763934September 15, 2015
POWER TRAIN, ENGINE, SUSPENSION
PURCHASED NEW AND WITHIN 40,000 MILES THE CLUTCH HAS FAILED TWO TIMES AND THE TRANSMISSION MODULE HAS FAILED ONCE AND HAS HAD TO BE REPROGRAMMED TWICE. THE SUSPENSION MAKES LOUD NOISES ON THE FRONT END WHENEVER YOU HIT ANY BUMP. I FEEL UNSAFE DRIVING THIS CAR BECAUSE IT CAN LOSE THE ABILITY TO ACCELERATE AT ANY TIME WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763933September 15, 2015
STEERING
TOTAL UNEXPECTED LOSS OF POWER STEERING. UNABLE TO SAFELY STEER VEHICLE. POWER STEERING ASSIST FAULT LIGHT CAME ON. AFTER STOPPING AND RE-STARTING THE VEHICLE THE WARNING LIGHT WENT OFF AND NORMAL STEERING WAS POSSIBLE. THIS HAS HAPPENED TWICE TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763715September 14, 2015
ENGINE
WHILE DRIVING THE CHECK ENGINE LIGHT TURNED ON, THE SHIFT DISPLAY STARTED BLINKING (SO THE "D" WAS FLASHING) AND THEN THE VEHICLE SLOWED TO A STOP WHERE IT WAS TURNED OFF. VEHICLE WOULD NOT TURN ON AGAIN. THE NEXT DAY IT STARTED, AND AFTER INSPECTION BY RETAILER AUTOZONE READ TCM MODULE ISSUE. VEHICLE HAD A FULL TANK OF GAS, RECENT OIL CHANGE, AND HAD BATTERY REPLACED WITH NEW ONE AS RECOMMENDED. FOLLOWING BATTERY REPLACEMENT THE VEHICLE AGAIN SLOWED TO A STOP WITH SHIFT AND CHECK ENGINE LIGHT ILLUMINATED. TOWED TO FORD DEALERSHIP WHERE A SOFTWARE UPDATE WAS DONE AND TOLD IT WOULD FUNCTION PROPERLY. APPROX 30 MILES LATER THE VEHICLE AGAIN CAME TO A STOP, BUT THE CHECK ENGINE LIGHT DID NOT ILLUMINATE, ONLY THE GEAR IT WAS IN BLINKED. TOLD BY SEPARATE FORD DEALERSHIP THAT THE TCM MODULE NEEDS REPLACEMENT. PRIOR TO SOFTWARE UPDATE CHECK ENGINE LIGHT WOULD GO ON, BUT AFTER THAT IT WOULD NOT BUT THE VEHICLE DID CONTINUE TO COME TO A STOP. COULD REV THE ENGINE BUT TO NO AVAIL. STOPPING INCIDENTS OCCURRED SEVERAL TIMES WITHIN A FEW DAYS. VERY DANGEROUS WHEN DRIVING ON HIGHWAY OR STREET AS THE 2012 FORD FOCUS SE STOPS WITHIN A FEW MINUTES OF ALERTING THE DRIVER TO ISSUE AND WILL NOT RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763727September 14, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE VEHICLE WAS BEING SERVICED AT THE DEALER, THE MECHANIC NOTICED THAT THE DRIVER SIDE REAR DOOR LATCH ASSEMBLY FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763528September 14, 2015
UNKNOWN OR OTHER
THE PASSENGER SIDE REAR DOOR OPENED WHILE DRIVING IN A PARKING LOT. IT WILL NOT LATCH SHUT AGAIN. FORD HAS A NUMBER OF RECALLS ON OTHER MODELS BUT REFUSES TO RECALL THE FOCUS DESPITE NUMEROUS COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763295September 12, 2015
POWER TRAIN, STEERING, SUSPENSION
I PURCHASED THE CAR USED WITH 25,000 MILES, SHORTLY AFTER THE CAR BEGAN SHUDDERING VERY BADLY AND DID NOT ACCELERATE CORRECTLY. THE PROBLEM PROGRESSED TO A LOUD METAL GRINDING NOISE, THE CLUTCH WAS DEEMED TO BE BAD AND REPLACED. SIX MONTHS AFTER THE CLUTCH FAILED AGAIN AND WAS REPLACED AND NOW A YEAR LATER THE CLUTCH NEEDS TO BE REPLACED AGAIN, MAKING IT THE FOURTH CLUTCH FOR A CAR WITH UNDER 70,000 MILES. FORD HAS EXTENDED THE WARRANTY SO IT IS COVERED HOWEVER THE PART IS ON BACK ORDER FOR 4-6 WEEKS. FORD DOES NOT OFFER A REPLACEMENT VEHICLE DURING THIS TIME. I DO NOT FEEL SAFE DRIVING THIS CAR WITH THE TRANSMISSION NOT WORKING PROPERLY. THIS CAR ALSO HAD THE STEERING AND SUSPENSION REPAIRED WITHIN THE FIRST YEAR OF OWNERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763339September 12, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
2012 FORD FOCUS SEL FRONT PASSENGER-SIDE DOOR IS FAILING TO LATCH CLOSED. LATCH MECHANISM CAN ONLY BE ACTUATED THROUGH DIRECTLY HOLDING THE AFFECTED DOOR CLOSED AND LOCKING THE DOOR REMOTELY. DOOR STAYS CLOSED IF LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763046September 11, 2015
STEERING
WHILE DRIVING AT A LOW RATE OF SPEED, THE VEHICLE BECAME DIFFICULT TO STEER AND THE POWER STEERING ASSIST MALFUNCTION LIGHT CAME ON. I WAS ABLE TO MUSCLE THE CAR SAFELY AND GET TO MY DESTINATION (THE GROCERY STORE). THINKING THAT PERHAPS IT WAS THE POWER STEERING FLUID, I CHECKED IT AND SAW THAT IT WAS A LITTLE OVER MINIMUM, SO I ADDED MORE. I TURNED THE CAR BACK ON AND THE ISSUE WAS STILL PRESENT. I DROVE HOME AND TURNED OFF THE CAR. THE NEXT MORNING, THE CODE WAS NOT ON AND THE POWER STEERING WAS WORKING THOUGH THERE WAS A GROAN COMING FROM THE STEERING WHEEL EVERY TIME I HAD TO TURN. I DROVE TO WORK TRYING TO ASCERTAIN WHAT WOULD GO ON AND ABOUT 25 MINUTES INTO MY DRIVE, WHILE DOING 50 MILES AN HOUR, I LOST POWER STEERING AGAIN. I GOT TO WORK, TURNED OFF THE CAR, AND CAME BACK OUT 9 HOURS LATER AND THE POWER STEERING HAD AGAIN RESET ITSELF AND WORKED ALL THE WAY BACK TO MY HOUSE. I HAVE NOT BEEN DRIVING THE CAR SINCE AND HAVE TO SAY THAT THIS IS THE SECOND MAJOR ISSUE WITH THE CAR I HAVE HAD; THE TRANSMISSION WENT OUT AFTER HAVING THE CAR FOR 2 YEARS. I HAVE DONE RESEARCH AND THERE ARE MANY OTHER FORD FOCUSES OF THIS YEAR WITH THIS ISSUE. I AM NOW EXTREMELY CONCERNED ABOUT THE SAFETY OF THIS CAR AND REGRET BUYING IT MOST SINCERELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762911September 10, 2015
POWER TRAIN
WE RECEIVED RECALL NOTIFICATION FROM FORD STATING COMPUTER NEEDED UPDATED FOR THE TRANSMISSION/COMPUTER/CLUTCH ISSUES THEY ARE HAVING. HAD SOFTWARE UPDATE DONE. FAST FORWARD TO AUGUST OF THIS YEAR. WAS DRIVING CAR AT HIGHWAY SPEED AND IT STARTED SHAKING BADLY, CHECK ENGINE LIGHT CAME ON, CAR WOULD ONLY GO ABOUT 30 MPH. TOOK CAR TO DEALERSHIP UNDER WARRANTY AND RECALL NOTICE. SOFTWARE WAS AGAIN UPDATED. WE WERE TOLD TO DRIVE IT AND BASICALLY HOPE FOR THE BEST. IF CHECK ENGINE LIGHT CAME ON AGAIN TO TAKE IT BACK TO DEALERSHIP. CAR STILL SHUDDERED FROM STOP WHILE ACCELERATING. 1 WEEK LATER CHECK ENGINE LIGHT COMES ON AND CAR WON'T GO OVER 30 MPH. GOT THE CAR HOME AND IT WOULD NOT MOVE IN REVERSE. CALLED DEALERSHIP. CAR HAS BEEN TOWED TO DEALERSHIP. WILL MOST LIKELY BE WITHOUT CAR FOR AT LEAST ANOTHER WEEK. THIS WILL MAKE AROUND 2 WEEKS TOTAL IN PAST MONTH WITHOUT CAR. FORD'S WARRANTY IS NOW 150K MILES ON TCM BUT ONLY 100K MILES ON CLUTCH WITH TCM IS TEARING UP. FORD'S ROADSIDE ASSISTANCE RUNS OUT AT 60K MILES. FORD KNOWS THEY HAVE A MAJOR ISSUE WITH THESE CARS, AND KNOWS THEY WILL BREAK DOWN, NOT IF THEY WILL, BUT WHEN THEY WILL BREAK DOWN IS THE QUESTION. THEY MAKE THE CONSUMER DEAL WITH ALL HEADACHES OF NOT HAVING A CAR AND GETTING IT TO THE SHOP. IT IS EXTREMELY DANGEROUS DRIVING THIS VEHICLE KNOWING ONE MINUTE YOU ARE AT HIGHWAY SPEED AND THE NEXT AT 30 MPH. FORD IS NOT DOING EVERYTHING THEY CAN TO ENSURE SAFETY. THEY ARE TRYING TO REPAIR AS FEW AS POSSIBLE AND AS CHEAP AS POSSIBLE. AS A LONG TIME FORD ADVOCATE I AM BEYOND ANGRY. I WANT THE NHTSA TO DO THEIR JOBS AS WELL AND FORCE FORD MOTOR COMPANY TO FIX THESE VEHICLES AND ENSURE THEIR CUSTOMERS SAFETY. FORD IS RESPONSIBLE FOR ALL COSTS ASSOCIATED WITH THIS ISSUE AND NEEDS TO STAND UP, PUT THEIR BIG BOY PANTS ON, AND DO THE RIGHT THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762958September 10, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
DRIVER DOOR LATCH FAILED PREVENTING DOOR FROM LATCHING CLOSED. DOOR COULD OPEN WHILE VEHICLE IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762637September 9, 2015
STRUCTURE:BODY
DRIVER SIDE DOOR LATCH IS BROKEN. WHEN SHUTTING THE DOOR IT WILL NOT LATCH AND CAN COME OPEN WHEN DRIVING. I TOOK IT TO THE DEALER AND IT IS NOT PART OF THE DOOR LATCH RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762709September 9, 2015
UNKNOWN OR OTHER
WHEN WE WERE PULLING OUT OF DRIVEWAY MY FIANCE WAS SITTING IN FRONT PASSENGER SEAT. THE DOOR OPENED BY ITSELF AND FELL OUT. NO INJURY. UPON INVESTIGATION, THE DOOR WOULD NOT LATCH. WHEN TAKEN TO FORD, IT WAS NOT UNDER WARRANTY AND THE COST WAS 502.00
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10762094September 8, 2015
STEERING
STEERING ASSIST FAILED. AFTER MULTIPLE RESTARTS IT WORKED AGAIN. THIS HAS HAPPENED NOW 10 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762214September 8, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND ALL THE GEARS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION COMPUTER FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762218September 8, 2015
UNKNOWN OR OTHER
THE CAR SAT FOR ABOUT 2 HOURS IN MY DRIVEWAY AND WHEN I WENT TO START IT BACK UP, IT WOULDN'T START. LIGHTS CAME ON, BUT THE ENGINE WOULD NOT TURN OVER. UPON FURTHER RESEARCH, IT LOOKS AS IF IT IS A PROBLEM WITH THE KEY FOB PROGRAMMING, AND NOT THE ALTERNATOR LIKE PEOPLE HAVE BEEN TRYING TO SAY. THIS CAR IS ONLY 3 YEARS OLD. IT SHOULD NOT BE HAVING ALTERNATOR ISSUES. I'VE ALSO SEEN MANY OTHER CASES OF THIS SAME ISSUE IN THIS SAME MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761980September 7, 2015
ENGINE, STEERING, ELECTRICAL SYSTEM
WHILE DRIVING, MY CAR SUDDENLY STOPPED FUNCTIONING. THE ENGINE LIGHT CAME ON, FOLLOWED BY ALL OTHER LIGHTS. I WAS ABLE TO PULL THE CAR OVER, BUT UNABLE TO RESTART. I CALLED FOR A TOW TRUCK (AAA). AFTER WAITING FOR AN HOUR, I TRIED THE IGNITION AGAIN, AND THE CAR STARTED RIGHT UP. THE SAME PROBLEM OCCURRED THE FOLLOWING NIGHT. THE CAR WAS TOWED TO THE DEALERSHIP, TOM'S FORD IN KEYPORT, NEW JERSEY, WHERE IT STILL REMAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761983September 7, 2015
STEERING
THE STEERING LIGHT HAD COME ON BEFORE THEN WENT OFF BECAUSE THE STEERING WHEEL ENDED UP BEING ABLE TO MOVE. THIS HAPPENED ACOUPLE OTHER TIMES AND EVERYTHING WAS FINE. THEN WHEN IT FINALLY QUIT WORKING WAS WHEN I, THE OWNER, HAD PARKED IT TO GO INSIDE SOMEWHERE, THEN CAME OUT TO LEAVE AND THE LIGHT CAME ON AND THE STEERING WHEEL WOULDN'T TURN. I HAD TO HAVE IT TOWED TO THE DEALERSHIP AND PAY $1,245.00 TO HAVE IT FIXED. THEY HAD IT FOR 2 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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