Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10823033January 29, 2016
POWER TRAIN
MY CAR HAS BEEN SHUTTERING AND JERKING AND SHAKING DOES NOT SHIFT INTO GEARS AND THE CAR DROPPED AND WILL ACCELERATE BY ITS SELF . THIS IS AN ONGOING ISSUE SINCE I BOUGHT THE CAR IN 2014
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823073January 29, 2016
POWER TRAIN
POWER-SHIFT 6 SPEED TRANSMISSION. ERRATIC CLUTCH CHANGES, GRINDING, HESITATION, UNWANTED GEAR CHANGES IS HEAVY TRAFFIC LOWER GAS MILEAGE. AFTER 3 SOFTWARE UPDATES (JANUARY 2013, DECEMBER 2014, AUGUST 2014, NOV 2015), AND A PARTS CLUTCH REPLACEMENT (DECEMBER 2014), THE CAR STILL DOES NOT RUN PROPERLY. CAR WORKED FINE FOR A FEW DAYS, THEN WENT BACK TO THE SAME PROBLEM. FORD ADMITS THAT THE FOCUS CLUTCH ASSEMBLY IS DEFECTIVE AND ON 12 NOVEMBER, 2015, FORD AGREED TO REPLACE IT. HOWEVER, I AM IN THE 10TH WEEK OF WAITING, AND STILL NO CLUTCH. I MUST USE MY VEHICLE AND IT IS GETTING WORSE EVERY WEEK. FORD SAYS THERE IS NO RECALL, ONLY A SOFTWARE UPDATE. I HAVE NOTICED THAT THE INTERNET IS FILLED WITH OTHER FOCUS OWNERS WITH THE SAME PROBLEM. EVEN THE MECHANICS AT MY FORD DEALER FEEL THE CARS ARE GETTING MORE DANGEROUS AS THEY AGE. MY WIFE IS AFRAID TO DRIVE THE CAR AND I HAVE BEGUN TO USE THE MANUAL SHIFT OPTION INSTEAD OF THE DRIVE OPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823112January 29, 2016
STRUCTURE:BODY
AFTER OPENING THE DRIVER'S DOOR, IT WOULD NOT CLOSE. TOOK TO FORD AND THEY SAID THE DOOR LATCH WAS FAULTY AND NEED REPLACING AT PART COST OF OVER 450 DOLLARS. BOUGHT A NEW CAR INSTEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822722January 28, 2016
STRUCTURE:BODY
I UNLOCK THE CAR AND OPENED THE REAR DOOR AND TRIED TO CLOSE IT BACK AND IT WOULDN'T CATCH THE LATCH STOPPED WORKING. THE DOOR WOULDN'T STAY CLOSED EVEN WHEN I TRIED TO LOCK IT. I WAS TOLD BY DEALER THERE WAS NO RECALL ON IT. I HAVE ATTACHED AN INVOICE OF THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822649January 27, 2016
ELECTRICAL SYSTEM, POWER TRAIN
I HAVE TAKEN MY CAR IN FOR SERVICE 16-18 TIMES FOR PROBLEMS WITH THE SYNC AND THE TRANSMISSION SINCE I BOUGHT THIS CAR. I HAVE HAD BOTH THE SYNC MODULE AND THE TRANSMISSION MODULE RESET REPEATEDLY AND FINALLY REPLACED. I HAVE HAD THE CLUTCH REPLACED TWICE IN TWO YEARS. THE WORSE INCIDENT AND THE REASON FOR THE SECOND CLUTCH WAS BECAUSE THE CAR'S TRANSMISSION FAILED COMPLETELY WHILE I WAS DRIVING APPROX. 45 MILES AN HOUR DOWN A VERY BUSY TWO LANE CITY ROAD. I WAS ABLE TO PULL OVER, TURN OFF THE CAR AND RESTART THE CAR AND GOT ABOUT 3 MILES FROM HOME AND IT FAILED AGAIN. I WAS LITERALLY IN THE TURNING LANE FOR MY SUBDIVISION AND IT FAILED AGAIN. I HAD TO HAVE THE CAR TOWED FROM MY HOUSE. I WAS LUCKY I WAS NOT INVOLVED IN AN ACCIDENT. FORD REFUSED TO BUY BACK MY CAR WHEN I REQUESTED IT. I HAVE COPIES OF MY SERVICE RECORDS AS DOES CHEROKEE LINCOLN FORD OF ALPHARETTA, GA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822658January 27, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT PASSENGER SIDE DOOR UNLATCHED AND OPENED INDEPENDENTLY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT WRAPPED THE SEAT BELT WEBBING AROUND THE DOOR HANDLE AND CONNECTED TO THE SEAT SECURELY TO PREVENT THE DOOR FROM OPENING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822270January 26, 2016
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LOCK SYSTEM FAILED. THE REAR DRIVER SIDE DOOR LOCK BECAME UNLOCKED AND CAUSED THE DOOR TO OPEN WHILE DRIVING 35 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822281January 26, 2016
POWER TRAIN, LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION BEGAN TO HESITATE IN A JERKING MOTION AND THE VEHICLE STALLED WITHOUT WARNING. AFTER WAITING TEN MINUTES, THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS REPAIRED UNDER THE MANUFACTURER'S CUSTOMER SATISFACTION PROGRAM WHERE THE TRANSMISSION CONTROL MODULE WAS REPLACED; HOWEVER, THE TRANSMISSION CONTINUED TO EXHIBIT HESITATION AFTER THE REMEDY WAS PERFORMED. THE CONTACT MENTIONED THAT THE REAR EXTERIOR PASSENGER SIDE DOOR FAILED TO UNLOCK UNTIL AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 45,000. UPDATED 04/08/16*LJ THE CONSUMER ON A REGULAR BASIS, WHILE THE VEHICLE WAS RUNNING, PASSENGER HAD A DIFFICULT TIME EXITING THE VEHICLE. THE DOOR LOCKS WERE DIFFICULT TO UNLOCK. THE CONSUMER HAD TO PRESS THE DOOR LOCK REPEATEDLY BEFORE THEY WOULD UNLOCK. THE CONSUMER ALSO STATED THE VEHICLE WOULD STALL AT TIMES AT INTERSECTIONS. UPDATED 04/14/16
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822340January 26, 2016
UNKNOWN OR OTHER
REAR DRIVER SIDE DOOR OPENED WHILE IN MOTION ON A HIGHWAY AND WILL NO LONGER CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822419January 26, 2016
FUEL/PROPULSION SYSTEM
MY CHECK ENGINE LIGHT CAME ON COMING HOME FROM WORK MONDAY NIGHT AND WENSDAY I TOOK THE CAR TO THE DEALERSHIP THE DEALERSHIP THE NEXT DAY AND FOUND OUT THAT THE PURGE VALVE WAS MALFUNCTIONING AND HAS COLLAPSED MY GAS TANK AND I NEEDED TO REPLACE THE FUEL PUMP, GAS TANK, FUEL TUBE ASSEMBLY. ALL COST $2000. THE SERVICE TECH STATED THERE HAS BEEN A LOT OF COMPLAINTS ABOUT THIS AND FORD REFUSES TO HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822024January 25, 2016
UNKNOWN OR OTHER
WHEN BACKING OUT OF A DRIVEWAY, A WARNING APPEARED ON DASH DISPLAY INDICATING DOOR OPEN. AS I PULLED ONTO THE STREET, THE FRONT PASSENGER DOOR SWUNG OPEN ON IT'S OWN. I TRIED SEVERAL ATTEMPTS TO CLOSE THE DOOR, BUT IT WOULD NOT LATCH. AS OF THIS DATE, I HAVE NOT HAD IT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821944January 25, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 50 MPH, THE DRIVER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT HAD TO HOLD THE DOOR CLOSED IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821917January 23, 2016
STRUCTURE:BODY
THE DRIVER'S SIDE DOOR FAILED IN NOVEMBER 2015. THE CAR PARKED AND LOCKED IN THE DRIVEWAY IN FRONT OF OUR HOME. WE NOTICED THAT THE INTERIOR DOME LIGHT WAS ON. WE FOUND THAT WE COULD NO LONGER CLOSE OR LOCK THE DOOR. WE HAD TO USE BUNGIE CORDS TO CLOSE THE DRIVER'S SIDE DOOR BY ATTACHING THE CORDS TO THE DOOR HANDLE OF THE FRONT PASSENGER SIDE DOOR. SINCE THE CAR WAS NO LONGER UNDER WARRANTY WE BROUGHT IT TO OUR MECHANIC TO REPAIR. WE NOTICED THAT THIS HAS HAPPENED TO OTHER FOCUS OWNERS AND THAT THIS IS SOMETHING THAT IS BEING INVESTIGATED FOR THE PURPOSES OF A RECALL AND WANT TO INCLUDE OUR EXPERIENCE. WE HAVE ATTACHED A COPY OF THE INVOICE FROM OUR MECHANIC WHICH LISTS THE PART NUMBER. DO WE HAVE TO BE CONCERNED ABOUT THIS PART OR THE LATCHES ON THE REMAINING CAR DOORS? IT IS CONCERNING THAT THIS HAS HAPPENED TO PEOPLE WHILE DRIVING! I CONSIDER US FORTUNATE THAT THE CAR WAS PARKED WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821676January 22, 2016
STRUCTURE:BODY
I CAME OUT OF A STORE AND GOT INTO MY VEHICLE TO DRIVE OVER TO MY JOB IN THE SAME SHOPPING CENTER. AT THE TIME, MY DRIVER SIDE DOOR LATCHED PROPERLY BUT UPON GETTING OUT OF MY VEHICLE AT WORK, 30 SECONDS LATER, MY DOOR LATCH MALFUNCTIONED AND WOULD NOT LATCH. IN ORDER TO LEAVE WORK THAT NIGHT, I HAD TO TIE THE DOOR SHUT WITH A ROPE. THANK GOD MY YOUNG SON WAS NOT WITH ME AND THE CAR WAS NOT IN MOTION AT THE TIME. THIS IS A MAJOR CONCERN AND ITS ONLY A MATTER OF TIME BEFORE MORE PEOPLE HAVE THE SAME PROBLEM AND GET SERIOUSLY INJURED. FORD HAS ALREADY HAD A RECALL ON SOME OTHER MODELS FOR THIS SAME ISSUE. I STRONGLY BELIEVE WE HAVE COME ACROSS YET ANOTHER MODEL WITH FAULTY DOOR LATCHES. I HAVE NOT HAD THE ISSUE FIXED YET DUE TO INSUFFICIENT FUNDS BUT WILL BE FIXING IT SOON. ONCE I DO GET IT FIXED I WILL STILL FEAR FOR MY SAFETY, MY SON'S SAFETY, AND THE SAFETY OF ANY OTHER 2012 FORD FOCUS OWNERS. I HOPE AND PRAY WE CAN RESOLVE THIS ISSUE QUICKLY BEFORE ANYONE ELSE GETS HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821689January 22, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE FRONT DRIVER AND PASSENGER SIDE DOORS OPENED INDEPENDENTLY AND FAILED TO CLOSE. THE CONTACT HAD TO USE CORDS TO SECURE THE DOORS IN PLACE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821674January 22, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 60 MPH, THE DRIVER SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821730January 22, 2016
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THERE WAS A RANDOM FAILURE IN WHICH THE VARIOUS INSTRUMENT CLUSTER GAUGES FLASHED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER MORE THAN FIVE TIMES, BUT THEY COULD NOT DUPLICATE OR REMEDY THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO SOLUTION TO THE DEALER FOR MONTHS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821754January 22, 2016
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE BEGAN TO DECELERATE UNEXPECTEDLY WHILE DRIVING ON THE INTERSTATE AT 65 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS SAFE TO DRIVE. DAYS AFTER THE FAILURE, THE KEY WAS INSERTED IN THE IGNITION AND THE TRANSMISSION MALFUNCTION AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT RETURNED TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000. UPDATED 04/20/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821758January 22, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 04/04/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821418January 21, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE DRIVER SIDE DOOR OPENED INDEPENDENTLY WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE LOST SPEED AND THEN STALLED AS THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED UNDER AN UNKNOWN MANUFACTURER RECALL. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000. UPDATED 04/13/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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