Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10837894February 24, 2016
STRUCTURE:BODY, SEAT BELTS, UNKNOWN OR OTHER
THREE OF MY 4 DOOR LATCHES STOPPED FUNCTIONING COMPLETELY. THEY DID NOT WORK WHETHER THE CAR WAS STATIONARY, IN MOTION, DRIVING, OR TURNING. WE HAD TO TIE THE DOOR HANDLES TO EACH OTHER FROM THE INSIDE TO KEEP THEM FROM FLYING OPEN WHILE DRIVING. WHEN YOU PUSHED THEM SHUT FROM THE OUTSIDE, THEY WOULD BOUNCE BACK OPEN. THIS ALSO CAUSED CONSTANT WARNING LIGHTS/SOUNDS FROM THE DASH. FORD STATED THERE WAS A RECALL, BUT OURS WERE NOT COVERED BECAUSE MY 4 DOOR LATCHES WERE PACKAGED AS A 4 PACK WHEREAS THE SERIAL NUMBERS FOR THE RECALLED LATCHES WERE SOLD IN INDIVIDUAL PACKAGING. SO THEREFORE, I WAS NOT COVERED DUE TO A LOOP HOLE. THE DOORS NOT SHUTTING PROPERLY (EVER) CAUSED WATER TO LEAK IN AND CAUSE OTHER PROBLEMS SUCH AS THE WINDOW MOTOR SHORTING OUT. I REACHED OUT TO CORPORATE AND CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT PAY FOR THE REPAIRS. I PAID FOR THE REPAIRS OUT OF POCKET BECAUSE I HAD TO.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10837992February 24, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LATCH FAILED. THE CONTACT HAD TO MAKE A MINOR ADJUSTMENT TO GET THE DOOR TO CLOSE. THE CONTACT NOTIFIED TWO DEALERS WHO INDICATED THAT THE DOOR LATCH WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837886February 23, 2016
POWER TRAIN
I HAVE BROUGHT MY VEHICLE INTO FORD SERVICE CENTER MULTIPLE TIMES REGARDING THE RECALL AND REPLACEMENT OF MY CLUTCH BECAUSE OF STALLING AND FAULTY ACCELERATION WHICH HAS ALMOST CAUSED ACCIDENTS ON 2 OCCASIONS MERGING INTO ONCOMING TRAFFIC AND ALSO INCREASING AN INJURY TO MY BACK PROBLEMS BY THE JUMPY ACCELERATION. FORD DEALER CLAIMS THAT THE REPLACEMENTS ARE ON SUCH A HIGH BACK ORDER THAT THEY INFORMED ME TO TRY BACK IN "NOVEMBER 2016" AND JUST RESET THE CLUTCH PROGRAMMING FOR NEW MEMORY AND INSISTS I DRIVE IT HARD AS POSSIBLE. THIS IS A SAFETY RISK FOR MYSELF AND OTHER DRIVERS . THE SPECIFIC RECALL IS FSA TITLE: TRANSMISSION CLUTCH SHUDDER / TRANSMISSION INPUT SHAFT SEAL WARRANTY EXTENSION FIELD SERVICE ACTION NUMBER: 14M01
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10837889February 23, 2016
POWER TRAIN
SHUDDERING, AND BUCKING ON TAKE-OFF. HESITATION AND DELAY IN ACCELERATION. CITY STREETS, FROM INTERSECTIONS, AND WORSENS WHILE TURNING A CORNER AND GENTLY ACCELERATING. KNOWN TRANSMISSION ISSUES WITH THIS MODEL. PROBLEM IS CONSTANT, AND CONTINUOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837727February 23, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES PRIOR TO TAKING THE VEHICLE TO THE DEALER TO RECEIVE A MANUFACTURER'S RECALL REMEDY. AFTER THE REPAIR, THE FAILURE PROGRESSED RANDOMLY FOR LONGER THAN A YEAR. UPON DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WAS SLOW TO RESPOND AND THE REAR TIRES LOCKED WHEN ACCELERATING. THE CONTACT LATER EXPERIENCED THE VEHICLE STALLING WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE OVER TO A FUEL STATION AND, AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED, SHOOK VIOLENTLY, AND STALLED. THE VEHICLE WAS NOT ABLE TO BE DRIVEN AND WAS TOWED TO THE DEALER FOR INSPECTION. THE CONTACT WAITED LONGER THAN A WEEK FOR THE DIAGNOSTIC RESULTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837444February 22, 2016
STRUCTURE:BODY
DOORS FLY OPEN WHEN DRIVING, THIS CAR IS 3 YEARS OLD LESS THAN 60,000 MILES AND IN THE LAST 4 MONTHS 3 OF MY FOUR DOORS HAVE FLOWN OPEN WHILE CAR IS IN MOTION. TWICE NOW WHEN MY TEEN DRIVER WAS BY HERSELF ROUNDING A CORNER FROM A STOP SIGN AND ONCE JUST GOING STRAIGHT ( DRIVERS DOOR) AT 40 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837526February 22, 2016
SEAT BELTS
DRIVER SEAT BELT RECEPTACLE DOES NOT LATCH. I AM HAVING TO DRIVE WITHOUT SEAT BELT AS PART IS NOT IN STOCK AT DEALER. IT WILL TAKE ONE WEEK FOR PART. I SEE SIMILAR COMPLAINTS ON OTHER FORD FOCUS. CAN YOU OPEN AN INVESTIGATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837347February 21, 2016
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
MY VEHICLE LOST ALL POWER IN REGARDS TO ACCELERATION AND DECELERATION ON THE FREEWAY AT THE SPEED OF AROUND 40-45 MPH. I HAD TO COAST OVER TWO LANES AND ALMOST GOT REAR-ENDED. THE RPM WOULD REV UP BUT NO POWER. RESTARTED CAR AND PROBLEM WENT AWAY. NEXT DAY HAD TCM FLASHED AS PART OF RECALL. TWO DAYS LATER HAD THE SAME ISSUE ONLY GOING 60-65 ON FREEWAY. TRANSMISSION WENT HAYWIRE AND HAD TO COAST OVER AND ALMOST GOT REAR-ENDED AGAIN. THIS TIME CAR WOULDN'T RESTART FOR ABOUT 2 MIN. NO POWER. ENGINE REVVING AND COMPLETE LOSS OF POWER TWICE AND I FEEL THIS CAR IS A MAJOR ACCIDENT WAITING TO HAPPEN. I DO NOT FEEL SAFE WHILE DRIVING NOT KNOWING WHY MY CAR IS LOSING POWER EVEN AFTER THE SO CALLED SOFTWARE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837076February 19, 2016
POWER TRAIN, STEERING
TRANSMISSION SHUTTERS AND SLIPS AND THE POWER STEERING JUST SHUTS DOWN AT TIMES, THIS IS VERY DANGEROUS. MY WIFE WAS MERGING ONTO THE INTERSTATE AND THE STEERING SHUTS DOWN THE ENGINE STILL RUNNING. SHE HAS TO SHUT THE CAR OFF AND START IT AGAIN TO GET THE POWER STEERING TO WORK. THIS HAS HAPPENED AROUND 10 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836969February 18, 2016
POWER TRAIN
FOR THE LAST TWO YEARS, OUR VEHICLE HAS HAD SEVERAL EPISODES OF VIOLENTLY MIS-SHIFTING, INTO A FINAL LOSS OF ACCELERATOR USE. THIS HAPPENS MANY TIMES WHEN WE ARE ON RURAL OR HIGHWAY, AND AT DIFFERING SPEEDS OF UP TO 70 MPH. WE HAVE BROUGHT IT IN FOR ALL REGULAR AND IRREGULAR MAINTENANCE TO LUTHER NORTH COUNTRY FORD IN COON RAPIDS, MN. THEY FIRST SAID IT WAS HOW THE "NEW TRANSMISSION WORKED", THEY THEN SAID IT WAS THE TCM CODES, THEN THE CLUTCH WAS REPLACED. THEN THE ONLY TIME THEY GOT CODES FROM THE CAR, WE HAD TO PAY 1200 DOLLARS BECAUSE IT WASN'T PART OF THE RECALL, BUT LESS THAN A MONTH LATER, WE HAD THE SAME SYMPTOMS. EVERY TIME THEY "FIX" THE PROBLEM IT HAPPENS AGAIN, SOMETIMES MONTHS APART, MOST RECENTLY IT WAS LESS THAN 24 HOURS AFTER THEY REPLACED THE CLUTCH. THEY THEMSELVES HAVE ADMITTED THEY HAVE NO IDEA OF HOW TO TRULY, PERMANENTLY, MAKE THE CAR SAFE TO DRIVE, BUT CONTINUALLY ALLOW US TO PICK IT UP AND DRIVE AWAY. WE HAVE TRUSTED THEM WITH EVERYTHING AND THE ASSUMPTION THAT THEY ARE GIVING US A TRUE AND HONEST TRY WHEN WORKING ON OUR CAR. NOW WE HAVE APPLIED FOR LEMON LAW, ONLY TO FIND OUT THAT WE DO NOT QUALIFY FOR THAT BECAUSE WE HAVE TRUSTED THE DEALER AND FORD, EXTENDING OVER THE WARRANTY/LEMON LAW REFUND PERIOD. MY WIFE JUST MADE THE LAST PAYMENT ON THIS VEHICLE, AND NOW (AS WE HAVE BEEN FOR SOME TIME) WE ARE AFRAID TO DRIVE IT, I AM USED TO HAVING TO PUT ON THE 4 WAY FLASHERS ONCE A DAY TO PULL OVER WHEN IT STOPS ACCELERATING. IF IT WAS SOMETHING LIKE THE WASHER FLUID SPRAYERS DIDN'T WORK I WOULDN'T CARE ANYMORE. BUT WE CAN'T DRIVE IT, WE CAN'T RESELL IT. WE ARE REASONABLE PEOPLE, BUT FEEL WE'VE BEEN ROBBED OF 23,000 DOLLARS WITH NO WHERE TO TURN. WHAT CAN WE DO GOING FORWARD I HAVE EVERY SERVICE INVOICE EVER FOR THE HISTORY OF THE CAR, BUT I DON'T HAVE A SCANNER, I CAN MAIL THEM IF NEEDED PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837056February 18, 2016
POWER TRAIN
WHEN YOU DRIVE THE VEHICLE, THE TRANSMISSION SHUTTERS, SHAKES, SKIPS GEARS, AND SOMETIMES COMES TO AN ABRUPT HALT MAKING IT FEEL AS IF I HAVE BEEN REAR-ENDED. IT HAPPENS WHEN THE ENGINE IS COLD OR WARMED UP, AT ALL OUTSIDE TEMPERATURES AND CONDITIONS AND IS A GENERAL SAFETY ISSUE WAITING TO HAPPEN. I HAVE HAD MECHANICS THAT SPECIALIZE IN TRANSMISSIONS WARN AGAINST DRIVING IT AS IT COULD POTENTIALLY BE A VERY SEVERE OR LIFE THREATENING ISSUE. NONE OF THESE MECHANICS HAVE A SOLUTION FOR ME. REPLACING IT WOULD JUST PUT AN ALREADY BAD TRANSMISSION DESIGN BACK IN. FORD HAS DONE NOTHING FOR ME. AND I AM FRANKLY AFRAID FOR MY LIFE EVERY TIME I START IT UP. THE VEHICLE FEELS AS IF THE TRANSMISSION WANTS TO EXPLODE. SEVERAL TIMES I HAVE BRIEFLY LOST CONTROL OF THE VEHICLE AS THE TRANSMISSION JERKS FROM ONE GEAR TO ANOTHER. THIS IS MY ONLY VEHICLE FOR TRANSPORTATION AND IT IS TOTALLY UNSAFE. IS IT GOING TO TAKE PEOPLE DYING TO GET THEM TO FIX THIS? ARE WE HAVING ANOTHER GENERAL MOTORS MOMENT? WHY IS THE GOVERNMENT NOT DOING ANYTHING ABOUT THIS? YOUR QUESTION BELOW ABOUT THE DATES IS IRRELEVANT AS IT HAPPENS EVERY TIME I DRIVE IT,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836687February 17, 2016
STEERING
THE ELECTRIC POWER STEERING SYSTEM REGULARLY FAILS TO START WHEN I TURN ON THE CAR. THIS SEEMS TO HAPPEN ESPECIALLY WHEN THE CAR IS COLD. WHEN IT DOES NOT START, IT OFTEN TIMES COMES ON WHEN I TURN ON INTERIOR LIGHTS, PUT THE CAR IN REVERSE, OR RESTART THE ENGINE. SOMETIMES IT DOES NOT COME ON AT ALL AND I AM FORCED TO DRIVE WITHOUT POWER STEERING. I HAVE READ MANY COMPLAINTS ONLINE ABOUT THIS PROBLEM HAPPENING TO OTHER FOCUS OWNERS AND HAVE SEEN THAT THIS ELECTRIC POWER STEERING SYSTEM HAS CAUSED PROBLEMS IN THE FUSION AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836540February 16, 2016
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN PLACING THE CLUTCH IN REVERSE, THE VEHICLE FAILED TO MOVE. THE FAILURE RECURRED TWICE. THE ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, WHILE DRIVING 60 MPH, THE VEHICLE FAILED TO ACCELERATE AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826156February 15, 2016
STRUCTURE:BODY
AS PART OF MY JOB, I DRIVE SENIOR CITIZENS TO THE STORE, ETC., IN MY CAR. ON FRIDAY, FEB. 12, 2016, I DROVE AN ELDERLY COUPLE; THE WIFE SAT IN THE BACK SEAT BEHIND THE DRIVER'S SEAT. I ASSISTED HER OUT OF THE CAR AND THEN ATTEMPTED TO SHUT HER DOOR, WHICH WOULD NOT LATCH SHUT AND STILL WON'T. I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED IF THE CAR HAD BEEN MOVING WHEN THAT HAPPENED. TO GET HOME WITHOUT THE DOOR FLYING OPEN, I STRAPPED IT SHUT USING SEAT BELTS. THE DEALER CAN GET ME IN TOMORROW (TUESDAY). I GOOGLED THIS ISSUE AND FOUND MANY STORIES ABOUT OTHER FORD CARS BEING RECALLED BECAUSE OF THIS SAME ISSUE, JUST NOT MINE, THE 2012 FORD FOCUS, AND PEOPLE ASKING WHY THE FOCUS HASN'T BEEN INCLUDED IN THE RECALL. NEEDLESS TO SAY, I AM QUITE UPSET OVER THE POTENTIAL DANGER MY RIDERS HAVE BEEN IN, AND THAT I KNEW NOTHING ABOUT IT, AND DO NOT UNDERSTAND WHY FORD IS IGNORING THE FOCUS WHILE RECALLING THE REST OF THEM IF THESE LATCHES POSE A SAFETY RISK. IN THE MEANTIME, HOW CAN I DO MY JOB IF I KNOW MY RIDERS ARE AT RISK?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826098February 14, 2016
STRUCTURE:BODY
2012 FORD FOCUS. REAR PASSENGER DOOR FLEW OPEN WHILE CHILD SAFETY LOCK WAS ENGAGED. DOOR WILL NO LONGER LATCH. WHILE INVESTIGATING THIS ISSUE I HAVE LEARNED THIS IS A COMMON PROBLEM WITH THE 2012 FORD FOCUS. IT IS ALSO A $600 FIX. THIS IS NOT A WARE AND TEAR PROBLEM. DOORS SHOULD NEVER FAIL RISKING PASSENGERS SAFETY. I HAVE USED A STRAP TO TIE THE DOOR SHUT TO KEEP IT FROM FLYING OPEN AND HITTING SOMETHING OR SLAMMING SHUT ON A PASSENGER WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825934February 13, 2016
POWER TRAIN
ONGOING ISSUE ' ON ACCELERATION CAR SHUDDERS, BOGS DOWN, JUMPS FORWARD, ALSO HEAR A GRINDING/CRUNCHING SOUND. I HAVE HAD MY CAR IN TO THE DEALER NUMEROUS TIMES AND I AM ALWAYS TOLD THIS IS NORMAL. I HAVE WRITTEN TO FORD AND THEY REFUSE TO CORRECT THE PROBLEM. IN REGARD TO THE QUESTION BELOW ' WHEN DID THIS HAPPEN? ' IT HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN 2012 BUT SINCE I WAS NOT ABLE TO ENTER THAT INTO THE BOX I ENTERED THE LAST DATE I BROUGHT IT IN TO THE DEALER FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825950February 13, 2016
POWER TRAIN
I HAVE HAD TRANSMISSION PROBLEMS SHORTLY AFTER I PURCHASED THE CAR. IT HAS HAD SEALS,CLUTCH TMC REPLACED AND ALSO A INSTRUMENT CONTROL PANEL AT MY EXPENSE SINCE THEY SAID I WAS OUT OF MY 3 YEAR 36,000 MILE WARRANTY. I HAD THE CAR AT THE DEALERSHIP SEVERAL TIMES WITHOUT RECEIVING ANY PAPERWORK ONLY TO BE TOLD TRANSMISSION WAS FINE AND THAT'S JUST THE WAY THE NEW CVT TRANSMISSION SHIFTS. CAR HAS ALWAYS HAS A HEISTATION ON TAKE OFF ROLE BACKWARDS ON INCLINES AND SHUDDERS LIKE CRAZY! MY WIFE WHO OWNS A 2014 FORD ESCAPE REFUSES TO DRIVE THE CAR COMPLAINING SHE DOESN'T FEEL SAFE IN IT. JUST TOOK IT BACK TO FORD WEEK OF FEBURARY 1ST AND THEY ARE NOW TELLING ME THE SEALS AND CLUTCH NEED TO BE REPLACED AT A COST OF $1500.00 TO ME AS IT IS OUT OF WARRANTY. THE CLUTCH WAS REPLACED IN NOVEMBER OF LAST YEAR AT 93,000 MILES. I DRIVE 480 MILES ROUND TRIP A WEEK TO WORK NOT INCLUDING GRAND KIDS SPORTING EVENTS. I FEEL FORD HAS SOLD ME A CAR AND NOW WANT TO PUNISH ME FOR THE MILES I DRIVE. I HAVE SOME PAPERWORK FROM THE DEALERSHIP ON WHAT WORK THEY HAVE DONE. SOMEONE PLEASE MAKE THE DEALSHIP AND FORD MOTOR COMPANY RESPONSIBLE FOR THIS POOR QUALITY TRANSMISSION THEY ARE PASSING REPAIR COST ON THE CONSUMER WHICH SHOULD BE ASHAMED OF AND ALLOWED TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825819February 12, 2016
STEERING
I WAS DRIVING HOME WITH MY CHILDREN AND THE ALERT LIGHT CAME ON TO SAY THERE WAS A STEERING PROBLEM THEN ALL OF A SUDDEN THE CAR DECIDED IT WANTED TO STEER ITSELF INTO ONCOMING TRAFFIC. I COULD MOVE THE STEERING WHEEL SO I SLAMMED ON THE BRAKES AND PUT CAR IN REVERSE TO GET INTO THE MEDIAN BEFORE GETTING HIT. MY GIRLS WERE SCREAMING AND CRYING. AFTER CARS PASSED I HAD TO SLAM THE STEERING WHEEL IN ORDER TO POP IT AND DRIVE LIKE I WAS IN MARIO CART TO GET HOME. THIS IS RIDICULOUS THAT THIS IS NOT A RECALL WHEN IT IS CLEARLY A MECHANICAL ISSUE WITH THIS PIECE OF CRAP CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825739February 11, 2016
STEERING
ELECTRONIC POWER STEERING FAILURE OCCURRED AGAIN WITH WARNING LIGHTS. I SHUT DOWN THE CAR AND IT CAME BACK ON. THE STEERING FAIRLY FREQUENTLY BRIEFLY STOPS WORKING. I EXPERIENCE THIS TYPICALLY WHILE PARKED BEFORE GETTING OUT ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825544February 11, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 10 MPH, THE STEERING WHEEL BECAME INOPERABLE WITHOUT WARNING. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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