Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10862989May 4, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR MODULER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 126,000. UPDATED 06/29/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862768May 3, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING AND AS ABLE TO RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MONTHS LATER. THE VEHICLE STALLED RECENTLY WITHOUT WARNING AND WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862589May 2, 2016
ELECTRICAL SYSTEM, POWER TRAIN
FORD FOCUS RECALL. CAR LOST ALL ACCELERATION WHILE DRIVING ABOUT 10MPH IN TRAFFIC BUT ELECTRICAL STAYED ON. LUCKILY IT WAS TRAFFIC AND I WAS ABLE TO COAST TO THE ROADSIDE. HAPPENED FIRST IN NOVEMBER 2015, DEALER SAID IT WAS BATTERY DYING. HAPPENED AGAIN APRIL 27 2016. NOW THEY'RE SAYING IT'S TRANSMISSION ELECTRICAL ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862611May 2, 2016
POWER TRAIN
NEW 2012 FORD FOCUS B/C I DIDN'T WANT USED CAR REPAIRS. AT 57.2K MILES THE TRANSMISSION STARTED TO MAKES NOISES, AUTOMATICALLY SHIFT ON ITS OWN SOMETIMES TO A CRAWL, ROLL BACKWARDS & LURCH FORWARD WHEN STOPPED AT LIGHTS/STOP SIGNS, NO POWER UP HILLS. THE AUTOMATIC TRANSMISSION COST $1,000-$1,500 DOLLARS BUT IT DRIVES LIKE A CLUTCH. MY MECHANIC TOLD ME FORD EXTENDED THE TRANSMISSION WARRANTY TO 7 YRS OR 100K MILES B/C OF THIS. HE GAVE ME A COPY FROM HOTLINE ARCHIVE 1) FIRST PERFORM THE TRANSMISSION ADAPTIVE RELEARNS USING THE FACTORY OR EQUIVALENT SCAN TOOL 2) IF THESE CODES ARE P2831 AND/OR P2832 RETURN IMMEDIATELY, IT IS LIKELY THERE IS AN INTERNAL CLUTCH ISSUE. NOTE, THERE IS A COMMON CONCERN OF INTERNAL SEALS LEAKING FLUID ONTO THE CLUTCH FORD HAS INCREASED THE WARRANTY ON THE INTERNAL SEALS TO 7YRS OR 100KMILES. POTENTIAL CAUSES: INTERNAL AUTOMATIC TRANSMISSION 2) TRANSMISSION CONTROL MODULE ADAPTIVE RELEARN - CONFIRMED FIX SUMMARY: 3) REPLACE AUTOMATIC TRANSMISSION. PRIOR TO CONTACTING MY MECHANIC I CALLED THE DEALERSHIP THEY WERE VAGUE ABOUT THE TRANSMISSION PROBLEM. MY RESEARCHED IDENTIFIED OTHER COMPLAINTS FOR THE SAME THING. THE DEALERSHIP TOLD ME THAT THE PARTS ARE BACKORDERED 3 MONTHS NATIONWIDE BUT IT'S OK TO DRIVE THE CAR INCLUDING ON THE FREEWAY & IT WON'T HURT THE TRANSMISSION ANYMORE THAN WHAT IT IS. LATER I THOUGHT WHAT HAPPENS IF IT DAMAGES OTHER NON-TRANSMISSION PARTS NOT COVERED UNDER THE TRANSMISSION WARRANTY - WILL THAT COST ME OUT OF POCKET EXPENSES - ACTUATORS/SYNCHROS/ENGINE MOUNTS, ETC. FORD SHOULD HAVE TOLD US ABOUT THIS NEW EUROPEAN DUAL CLUTCH/AUTO TRANSMISSION TECHNOLOGY BEFORE THEY SOLD THE CAR. I THINK THEY KNEW ABOUT THE PROBLEM AT THE MANUFACTURING STAGE & STILL SOLD THE CARS. THE 2012 FORD FOCUS SHOULD FALL UNDER THE LEMON ACT. THIS IS WRONG FROM A CONSUMER & SAFETY STAND POINT - DRIVER, PASSENGERS, OTHER VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862626May 2, 2016
UNKNOWN OR OTHER
DRIVER'S READ DOOR LATCH. DOOR SUDDENLY WOULD NOT SHUT ANYMORE. CURRENTLY I STRAPPING THE DOOR SHUT SO THAT IT WILL NOT FLY OPEN. PROBLEM STARTED WHEN I NOTICED MY LIGHTS INDICATED THAT A DOOR WAS OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862323April 30, 2016
ENGINE, STEERING, UNKNOWN OR OTHER
I HAVE HAD TRANSMISSION PROBLEMS FROM DAY ONE. THE CAR STUDDED AND STOP FROM TIME TO TIME. I ALMOST GOT INTO AN ACCIDENT WITH MY DAUGHTER WHEN THE CAR SUDDENLY STOPPED ON ME BECAUSE OF FAULTY TRANSMISSION. THE RADIATOR ALSO WENT OUT. THE STEERING GEAR LOCKED UP ON ME WHILE I WAS DRIVING AND I ALMOST HAD AN ACCIDENT WITH MY KIDS IN THE CAR.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10862368April 30, 2016
UNKNOWN OR OTHER
MY DRIVERS SIDE DOOR LATCH OPENED WHILE DRIVING AND THE DOOR CAME OPEN. I STOPPED AND IT WOULD NOT CLOSED THE DOOR STAYED OPEN. I CALLED THE FORD DEALERSHIP AND THEY SAID IT IS A KNOWN ISSUE YEAR A RECALL ON THE FOCUS HAS NOT BEEN DONE. THE COST TO REPLACE THE DOOR LATCH AND MECHANISM WAS $517 THAT THEY ARE QUOTING ME. THIS IS A SAFETY ISSUE THAT IS KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861694April 27, 2016
POWER TRAIN
SINCE WE PURCHASED THE CAR NEW IN 2012 IT HAS NOT OPERATED PROPERLY. I UNDERSTAND IT IS A HYBRID TRANSMISSION AND FEELS DIFFERENT FROM OTHER AUTOMATIC TRANSMISSIONS. THAT IS NOT THE PROBLEM. THE PROBLEM IS THAT THE CAR SHUDDERS AND JERKS FORWARD WHEN YOU STEP ON THE ACCELERATOR. WE HAVE TAKEN THE CAR IN FOR THIS PROBLEM AND HAVE BEEN TOLD THERE IS NO PROBLEM. YET THERE HAVE BEEN ABOUT THREE RECALL OR TRANSMISSION UPDATES. THE LAST RECALL WAS SERVICED IN JANUARY 2016. SEVERAL TIMES I HAVE HAD TO PULL OFF THE ROAD AND RECENTLY THE CAR'S ENGINE LIGHT CAME ON HAD TO HAVE THE VEHICLE TOWED TO VALLEY ISLE FORD BECAUSE THE CAR WOULD NOT DRIVE. THERE RESPONSE AFTER RESETTING THE CHECK ENGINE LIGHT WAS THAT THE CAR DROVE FINE. I WENT TO PICK THE CAR UP AND I BARELY MADE IT HOME. THE CAR AGAIN NEEDS TO TOWED BACK TO THE DEALER. THIS MODEL NEEDS TO BE RECALLED AND HAVE THE TRANSMISSION REPLACED AS IT WILL NEVER BE ABLE TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861857April 27, 2016
UNKNOWN OR OTHER
MY DRIVER DOOR WILL NOT CLOSE AND I TOOK IT TO FORD THEY SAID IT IS THE LATCH THAT BROKE TOLD ME THEY COULD NOT FIX IT AS A RECALL BUT FORD FIESTA IS BEING RECALLED FOR THE SAME PART . TOLD ME I COULD PAY 450 BUCKS TO FIX IT FOR A PART THAT IS BEING RECALLED ON A DIFFERENT CAR BUT IT'S THE SAME PIECE.. I HAVE BEEN DRIVING WITH BUNGY CORDS ATTACHED TO MY DOOR ...IF I HAD SOMETHING TO DO WITH THIS I COULD UNDERSTAND BUT I DIDN'T IT IS A PIECE ON THERE CAR THAT BROKE AND THEY NEED TO FIX IT...MY TRANSMISSION WAS A RECALL THEY FIXED THAT AND IT CONTINUES TO DO THE SAME THING AS BEFORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861439April 26, 2016
STRUCTURE:BODY
THE DRIVERS SIDE PASSENGER DOOR SONT CLOSE AND IT WONT STAY CLOSED. IT JUST FLAPS OPEN. THE LOCK MECHANISM NEVER ENGAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861539April 26, 2016
POWER TRAIN
POWERTRAIN IS SLIPPING, CAR LUNGES FORWARD WHEN PRESSES ON BRAKE, ROLLS WHEN GEAR, AND THE POWERTRAIN LIGHT TURNS ON. THIS IS THE SECOND/THIRD TIME THAT THIS HAS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861615April 26, 2016
STEERING
THE DISPLAY ON THE DASH READS "STEERING ASSIST FAULT". IT STARTED AS AN INTERMITTENT FAILURE THAT HAPPENED ONCE THE CAR WAS FIRST STARTED, THE PROBLEM WOULD GO AWAY AFTER SHUTTING DOWN AND RESTARTING, THAT HAD BEEN HAPPENING FOR A COUPLE WEEKS. NOW IT IS A CONSISTENT PROBLEM. THERE IS ABSOLUTELY NO ASSIST IN THE POWER STEERING, MAKJNG THE CAR VERY DIFFICULT TO MANEUVER AT NORMAL DRIVING SPEED AND NEAR IMPOSSIBLE TO MANEUVER AT VERY LOW SPEED, E.G. DURING PARALLEL PARKING, U-TURNS, SHARP TURNS, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861303April 25, 2016
ELECTRICAL SYSTEM, STEERING
STEERING FREEZES, MAKES A VERY DANGEROUS MOMENT, DOOR WINDOW DOESN'T SUDDENLY WORK. FEEL A RECALL SHOULD BE IN EFFECT, CHOSEN STATES HAVE A RECALL ON THE STEERING, BUT NOT IN TEXAS, I'M A SENIOR CITZEN, LIVING OFF GOVE. BENITFITS , CAN'T AFFORD THE PRICE TO FIX, THE VEHICLE WAS STATIONARY, AND ONE TIME IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860308April 19, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THERE WAS AN ABNORMAL VIBRATION. WHILE DRIVING, THERE WAS A HESITATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MOTOR MOUNTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860364April 19, 2016
POWER TRAIN
I HAVE TAKEN MY CAR INTO TWO SEPARATE FORD DEALERSHIPS (ELDER FORD AND BILL CURRIE FORD, BOTH LOCATED IN TAMPA, FL) FOR SERVICE DUE TO THE TRANSMISSION AUDIBLY GRINDING AND THE CAR LITERALLY SHAKING ON TAKE OFF. IT SOUNDS LIKE THE CAR IS GOING TO DIE AT ANY MOMENT. EACH TIME I HAVE TAKEN IT IN, I WAS TOLD IT JUST NEEDED TO BE "RE-PROGRAMMED". THEY WOULD DO THAT THEN SEND ME ON MY WAY ONLY FOR ME TO RETURN A MONTH OR TWO LATER WITH THE SAME ISSUE. THIS PAST TIME, THEY REPLACED THE TRANSMISSION CONTROL MODULE AGAIN ONLY FOR THE TRANSMISSION TO FAIL ONCE MORE. WHILE DRIVING HOME, MY CAR INEXPLICABLY STOPPED RUNNING IN THE MIDDLE OF TRAFFIC ON A BUSY STREET. THE DASHBOARD SHOWED A TRANSMISSION MALFUNCTION AND TO GET IT SERVICED IMMEDIATELY. I HAVE CALLED FORD'S CORPORATE OFFICE AND THEY KEEP TELLING ME TO SPEAK WITH A CUSTOMER SERVICE MANAGER WHO JUST REFERS ME BACK TO THE DEALERSHIP FOR REPAIRS. WHAT IF THE CAR HAD STOPPED THE WAY IT DID WHILE I WAS ON THE EXPRESSWAY? THIS IS NOT A SAFE VEHICLE AND FORD DOESN'T SEEM TO CARE. I HAVE COPIES OF THE DOCUMENTATION FROM EACH TIME THE CAR WAS SERVICED FOR THIS ISSUE. I AM WRITING BECAUSE I AM AT MY WITS END AND I HAVE GIVEN FORD MULTIPLE OPPORTUNITIES TO GET THIS CORRECTED AND THEY KEEP TRYING TO PUT A BAND-AID ON IT. I HAVE DONE MY OWN RESEARCH AND THIS PROBLEM IS A VERY COMMON ONE AMONG THIS PARTICULAR MODEL OF VEHICLE. I WANT TO MAKE SURE THAT AWARENESS IS BROUGHT TO THIS SO THAT HOPEFULLY SOMETHING CAN BE DONE BEFORE SOMETHING TRAGIC HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859886April 16, 2016
POWER TRAIN
CLUTCH IN TRANS. SKIPPING. THIS HAS AND STILL HAPPENING TWO MONTHS AFTER PURCHASE,.BEEN IN FORD DEALER ( PARK FORD ) WESLEY CHAPEL FL. SEVERAL TIMES, STILL REACTING THE SAME.VERY AGGRAVATING .SOONER OR LATER IT'S GOING TO JAM,CAUSING AN ACCIDENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859902April 16, 2016
STRUCTURE:BODY
I OWN A FORD FOCUS 2012. THE DOOR LATCH IS DEFECTIVE AND THE DRIVERS SIDE DOOR DOES NOT CLOSE. WHILE MY SPECIFIC MODEL IS NOT BEING RECALLED, SIMILAR MODELS ARE FOR THE SAME CAUSE. THIS CANNOT BE CONCIDENCE AND NOW FORD IS CHARGING ME 600 TO FIX IT. I'VE READ ONLINE THAT THIS IS COMMON FOR FORD FOCUS MODELS. I DO HAVE DOCUMENTATION OF THEM REPLACING THE LATCH. I ALSO REQUESTED THAT I KEEP THE OLD LATCH FOR PROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855465April 14, 2016
UNKNOWN OR OTHER
WHILE DRIVING DOWN THE ROAD THE REAR LEFT SIDE DOOR FLEW OPEN. IT APPEARS THERE IS A PROBLEM WITH THE DOOR LATCH IT WILL NOT CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855512April 14, 2016
STRUCTURE:BODY
4/14/16 MY WIFE DROVE FROM FT. LAUDERDALE TO ORLANDO WITH MY ONE YEAR OLD SON TO VISIT HER SISTER IN THE HOSPITAL SINCE SHE WAS HAVING A BABY AT WINNIE PALMER HOSPITAL IN ORLANDO. UPON LEAVING THE HOSPITAL, SHE OPENED THE DOOR TO GET IN AND WHEN SHE TRIED TO SHUT IT, IT WOULD NOT LATCH. WE HAD TO GET IT TOWED TO A FORD DEALERSHIP(SUN STATE FORD) NEARBY BECAUSE I TOLD HER IT WAS NOT SAFE TO DRIVE IT EVEN 8 MILES TO THE DEALERSHIP. I CALLED THE CLOSEST DEALERSHIP TO LET THEM KNOW THAT IT WAS COMING AND THEY TOLD ME THAT THIS IS A RECALL ITEM. BUT UPON RESEARCHING THE MODEL AND VIN # I WAS TOLD THAT THIS MODEL IS NOT COVERED UNDER THE RECALL SO I WOULD HAVE TO PAY OUT OF POCKET FOR ALL REPAIRS. THE CAR IS A 2012 FORD FOCUS HATCHBACK AND ONLY HAS ABOUT 17K MILES ON IT. I ASKED IF OTHER VEHICLES HAVE THE RECALL WHY DIDN'T THIS ONE HAVE IT SINCE IT IS JUST AS DANGEROUS REGARDLESS OF THE SPECIFIC MODEL. I WAS TOLD THAT IS UP TO FORD TO DECIDE THAT AND IF THE VEHICLE DOESN'T FALL UNDER THE RECALL THEN WE WOULD HAVE TO PAY FOR IT. I HAVE TO HAVE THEM INSPECT ALL OF THE DOORS NOW WHICH THEY WILL PROBABLY CHARGE ME FOR AS WELL. SO MY WIFE IS IN ORLANDO WITH OUR ONE YEAR OLD WITHOUT A CAR AND STANDING AT THE HOSPITAL WITH OUR SON AND A CAR SEAT IN HER HAND WAITING FOR A FAMILY MEMBER TO PICK HER UP. I DON'T FEEL WE SHOULD HAVE TO PAY FOR THIS. DO I HAVE ANY RECOURSE WITH FORD FOR COST TO REPAIR THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855171April 12, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT DRIFTED THE VEHICLE OVER TO THE SHOULDER. WHEN THE VEHICLE CAME TO A COMPLETE STOP, THE STEERING ABILITY RETURNED. THE DEALER DIAGNOSED THE FAILURE, BUT IT WAS UNABLE TO BE DUPLICATED. THE APPROXIMATE FAILURE MILEAGE WAS 77,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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