Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10870661May 24, 2016
STRUCTURE:BODY
THE PASSENGER FRONT DOOR WOULDN'T CLOSE ON 5/22/16 WHEN MY WIFE AND I WERE LEAVING TO DRIVE 25 MILES EAST INTO TOWN FROM OUR HOME IN TONOPAH AZ. I TAPED THE DOOR UP ON THE SAME DAY AND WE GOT A RIDE INTO TOWN TO OUR BIBLE MEETING AND THEN TO THE STORE. ON 5/24/16 I TOOK OUR FORD FOCUS INTO JONES FORD IN BUCKEYE AZ TO HAVE THEIR SERVICE DEPARTMENT LOOK AT IT. WHILE I WAITED I WENT ONLINE TO SEE IF THIS ISSUE WE HAD WITH OUR DOOR HAS BEEN AN RECURRING PROBLEM WITH THIS MODEL AND FOUND A STORY THAT CBS5AZ COVERED BACK IN SEPTEMBER OF 2015 OF MANY AZ RESIDENTS HAVING THIS SAME ISSUE AND NOT JUST IN AZ. THESE DOORS ON THIS VEHICLE CAN POP OPEN AT ANY GIVEN TIME W/O WARNING, THAT'S VERY DANGEROUS AND SOMEONE CAN LOSE THEIR LIFE. JONES FORD TOLD ME THERE ARE CURRENTLY NO RECALLS OR HELP FROM FORD MOTOR, SO I PHONED FORD MOTOR FROM MY CELL RIGHT AWAY AND CONTACTED THEIR CUSTOMER SERVICE. I WAS ABLE TO MAKE MY COMPLAINT AND I WAS GIVEN CARE #CAS-9558178 AND TOLD THAT A REQUEST FOR FINANCIAL ASSISTANCE ON MY BEHALF WOULD BE PUT IN TO PAY THE $600 BILL, BUT NO GUARANTEES AND IF I PAID OUT OF MY OWN POCKET TO KEEP THE RECEIPT IN CASE FORD DOES DO A RECALL. I DROVE THIS DANGEROUS UNPREDICTABLE CAR HOME AND TOOK THE TAPE OFF AND ROLLED THE WINDOWS UP AND PUSHED THE PASSENGER FRONT DOOR AS CLOSE AS IT WOULD STAY. I FEEL FORD SHOULD EITHER BUY BACK THIS DANGEROUS VEHICLE AND LET ME CHOOSE A DIFFERENT PRODUCT AND OR MAKE MY MONTHLY PAYMENT UNTIL I CAN DRIVE THIS VEHICLE THAT'S NOT SAFE. WHY SHOULD I MAKE A PAYMENT ON SOMETHING I CAN'T DRIVE OR BETTER YET, IF ANY DEALERSHIP WHO KNOWINGLY SOLD THESE UNITS TO PEOPLE W/O DISCLOSING THESE FACTS REGARDING THE POSSIBILITY OF THE DOORS JUST POPPING OPEN W/O WARNING, THEY SHOULD BE FORCED TO BUY THESE VEHICLES BACK AND GIVE ME AND OTHER CUSTOMERS OUR DEPOSIT AND EVERY MONTHLY PAYMENT WE'VE MADE. ANY DOOR CAN POP OPEN!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870399May 23, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 65 MPH, THE FRONT DRIVER SIDE DOOR OPENED WITHOUT WARNING. THE DOOR FAILED TO LOCK. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865719May 18, 2016
STRUCTURE:BODY
TAKATA RECALL. STARTED MY CAR AND SHUT THE DOOR I NOTICED THAT THE DRIVERS DOOR WOULD NOT SHUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865445May 17, 2016
ENGINE
WHILE DRIVING BACK ON THE FREEWAY, THE VEHICLE STARTED TO SMOKE. PULLED TO THE SIDE OF THE FREEWAY AND THE VEHICLE CAUGHT ON FIRE.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10865213May 16, 2016
ELECTRICAL SYSTEM
RADIO STOPPED WORKING AND VERY LOUD STATIC NOISE COMES FROM RADIO RANDOMLY. DEALER WILL NOT LOOK AT SYSTEM WITHOUT $90 CHARGE. NOISE IS VERY LOUD AND STARTLING WHEN IT IS GOING ON EVEN WHEN CAR IS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865152May 16, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 45 MPH, THE DRIVER SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864944May 14, 2016
UNKNOWN OR OTHER
PASSENGER FRONT DOOR WILL NOT LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864810May 13, 2016
STRUCTURE:BODY
THE FRONT DRIVER SIDE DOOR FAILS TO LATCH NORMALLY AND MUST BE REPEATEDLY SLAMMED HARD TO GET IT TO LATCH AND STAY CLOSED. THE DOOR HAS ALSO COME UNLATCHED AND OPENED WHILE SLOWLY DRIVING AROUND CORNERS IN A PARKING GARAGE. I BELIEVE THE PROBLEM IS IN THE DOOR LATCH ITSELF. MY FORD DEALER SAID THIS PROBLEM ON THIS CAR WAS NOT COVERED BY A RECALL YET AND QUOTED ME $400 FOR THE REPAIR, THOUGH I'VE NOTICED SIMILAR RECALLS ON FORD FIESTAS AND EDGES OF THE SAME MODEL YEAR. I'VE ALSO NOTICED THAT THIS PROBLEM IS ALREADY UNDER INVESTIGATION BY THE NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864842May 13, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 25 MPH, THE POWER STEERING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN TO THE RIGHT. THE VEHICLE WAS TOWED TO A DEALER WHERE THE STEERING GEAR WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864618May 12, 2016
STRUCTURE:BODY
MY FRONT DRIVER'S SIDE DOOR LATCH IS DEFECTIVE. I WAS GETTING INTO THE CAR ON 4/23/16, CLOSED THE DOOR AND IT BOUNCED BACK OPEN. THE LATCH WOULD NOT LATCH UNTIL I SPENT APPROXIMATELY 10 MINUTES PULLING THE DOOR BACK OPEN AND CLOSING IT AGAIN. TWICE NOW (ONCE WHILE STATIONARY AND ONCE WHILE DRIVING) MY DOOR HAS POPPED OPEN. THE FIRST TIME THE WAS STATIONARY, THE BACK DOOR WAS CLOSED AND POPPED MY FRONT DOOR OPEN. THE SECOND TIME I WAS DRIVING AROUND A CORNER WHILE LEAVING WORK AND MY DOOR JUST POPPED OPEN. I HAVE BEEN IN CONTACT WITH FORD AND THEY HAVE SAID THAT THERE ARE MANY FORD FOCUS' WITH MY SAME ISSUE, BUT THAT THEY HAVEN'T ISSUED A RECALL. I AM NOW HAVING TO PAY $59.00 TO HAVE THEM INSPECT MY DOOR. IF MY EXTENDED WARRANTY APPROVED IT I WILL HAVE TO PAY EITHER A $50 OR $100 DEDUCTIBLE TO GET IT FIXED. IF THEY DO NOT APPROVE IT, IF I WANTED IT FIXED I WILL HAVE TO PAY AROUND $750 TO GET IT REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864681May 12, 2016
UNKNOWN OR OTHER
MY DRIVER SIDE FROM DOOR FLEW OPEN WHILE DRIVING. THE DOOR WILL NOT LATCH CLOSED AND I HAVE TO USE ROPE TO KEEP IT CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864678May 12, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 25 MPH, THE DOOR HAD TO BE HELD SHUT BY A SHIRT BECAUSE IT FAILED TO LATCH. THE CONTACT DROVE THE VEHICLE TO THE DEALER TO BE DIAGNOSED AND REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864323May 11, 2016
STRUCTURE:BODY
WHILE PULLING BACK FROM A PARKING LOT, THE REAR DRIVER SIDE DOOR SIGNAL SHOWED UP, AND THE DOOR OPENED. FROM THAT MOMENT, IT IS IMPOSSIBLE TO CLOSE CORRECTLY THE DOOR AS THE LATCH DOESN'T CLOSE CORRECTLY. I GUESS IT IS RELATED TO INVESTIGATION PE16001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864126May 10, 2016
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR LATCH FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INFORMED THAT THE DRIVER'S SIDE LATCH SYSTEM FAILING TO ENGAGE WAS NOT CAUSED BY A MANUFACTURER DEFECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V085000 LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 50,100. ..UPDATED 07/12/16 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864202May 10, 2016
AIR BAGS, ELECTRICAL SYSTEM
I WAS HAVING ISSUES WITH THE ELECTRICAL PROBLEM THE HORN WENT OUT FOR A PERIOD OF TIME ALSO THE RADIO IS NOT WORKINGAS WELL AS THE AIRBAGS DID NOT DEPLOY WHEN I WAS RECENTLY IN A VEHICLE ACCIDENT I AM LUCKY TO BE ALIVE.I WAS MAKING A LEFT HAND TURN ONTO A ROAD AND WAS HIT FROM THE SIDE THE IMPACT WAS ENOUGH TO MAKE MY ENGINE DISMOUNT BUT MY AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10864109May 10, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT WAS ABLE TO STOP AND RESTART THE VEHICLE WHERE THE VEHICLE RESUMED TO NORMAL. THE CONTACT STATED THAT THE FAILURE RECURRED APPROXIMATELY TWO WEEKS LATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING HAD FAILED AND WOULD NEED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863627May 6, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR FAILED AND THE LATCH MECHANISM WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVER SIDE DOOR OPENED INDEPENDENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863685May 6, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 25 MPH, THE STEERING FAILED AND A "STEERING ASSIST FAILED" MESSAGE DISPLAYED. THE CONTACT PULLED OVER AND TURNED OFF THE VEHICLE. WHEN THE VEHICLE WAS RESTARTED, THE STEERING RETURNED TO NORMAL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863687May 6, 2016
UNKNOWN OR OTHER
I HAVE HAD TWO DOOR LATCHES FAIL ON MY 2012 FOCUS SO FAR. THE DRIVER DOOR WAS THE FIRST TO FAIL, WHICH HAS ALREADY BEEN REPAIRED ON 12 FEBRUARY 2016 (DOCUMENTATION PROVIDED THROUGH UPLOAD). DOOR AJAR WARNING LIGHT WILL NOT TURN OFF. THE DRIVER'S SIDE DOOR FAILED IN MY DRIVEWAY, AND I HAD TO TIE MYSELF IN USING MY SEATBELT JUST TO GO GET IT REPAIRED. THIS IS A KNOWN AND ONGOING PROBLEM FOR FORD. THE REAR PASSENGER DOOR FAILED WHILE THE CAR WAS IN MOTION; LUCKILY A FRIEND WAS ABLE TO GRAB THE DOOR AND HOLD IT CLOSE BEFORE IT WAS STRUCK BY A PASSING CAR IN THE LANE NEXT TO US ON A CITY STREET. MY KIDS WERE IN THE BACK SEAT AT THE TIME, AND I FEAR THAT I CANNOT USE MY VEHICLE BECAUSE IT IS UNSAFE TO DRIVE IN ITS PRESENT CONDITION, AND THE OTHER TWO DOORS COULD FAIL AT ANY TIME. MY TWO-YEAR-OLD DAUGHTER SITS IN A CAR SEAT RIGHT NEXT TO THE LEFT PASSENGER DOOR, AND MY WIFE TYPICALLY SITS IN THE FRONT PASSENGER SEAT, BOTH OF WHICH SEEM AS IF THEY ARE NEXT IN LINE TO FAIL. THIS IS A HUGE SAFETY CONCERN AND FORD SHOULD REPAIR THESE AT NO COST, REIMBURSE FOR MONEY ALREADY SPENT, AND EVEN PROVIDE A TOW TRUCK TO BRING THE VEHICLE SAFELY TO THE DEALERSHIP FOR REPAIR. CURRENTLY MY CAR HAS BEEN SITTING IN THE DRIVE WAY FOR A WEEK AND I CANNOT REALLY GO ANYWHERE BECAUSE THE DOOR WILL NOT LOCK AFTER THIS FAILURE HAPPENS, WHICH MEANS SOMEONE CAN JUST OPEN THE DOOR AND TAKE WHATEVER THEY WOULD LIKE. IN ADDITION, IT POSES A POTENTIAL PROBLEM WITH THE BATTERY SINCE THE INTERIOR AND EXTERIOR LIGHTS WILL NOT TURN OFF FOR APPROXIMATELY 30 MINUTES WHILE THE FAILED DOOR LATCH LEAVES THE DOOR IN THE OPEN POSITION. THE MOST RECENT CASE OCCURRED ON 29 APRIL 2016, AND IS STILL NOT REPAIRED BECAUSE I CANNOT AFFORD TO FIX IT AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863204May 4, 2016
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CAR HAS MORE THAN THREE MAJOR RECALLS .AND FORD DON'T HAVE THE PARTS FOR REPAIRS.. AIRBAGS , ELECTRONIC CLUTCH. AND SOME OTHER PROBLEMS WITH NO PART S COMING IN!!!!! CAR HAS NOT BEEN REPAIRED.L HAVE TAKEN IT IN FOUR TIME AND TOLD THE PARTS ARE JUST COMING IN.TEMP REPAIRS I AM SO SO VERY TRIED OF THIS! I HAVE BEEN A OWER OF 4 NEW FORDS CARS. AND A CUSTOMER FOR FORD & GMC NOT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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