Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10873909June 13, 2016
UNKNOWN OR OTHER
I OPENED THE DRIVER'S SIDE REAR DOOR TO TAKE OUT A FEW GROCERIES, AND WHEN I WAS GOING TO SHUT THE DOOR, IT JUST BOUNCED BACK. NOW IT JUST WON'T CLOSE AT ALL, (IT WON'T LATCH ON) AND I HAVE TO TIE IT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873774June 12, 2016
STEERING
ON THE 6/9/2016 AND ON THE 6/12/2016 I WENT OUT TO START MY CAR, AN INDICATOR LIGHT COMES ON THAT SAY STIRRING ASSISTANT OR SYSTEM, IT DOES IT VERY FAST, FAILURE. THEN THE STIRRING WHEEL BECOMES IMPOSSIBLE TO TURN. I COULDN'T LEAVE MY DRIVE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873782June 12, 2016
UNKNOWN OR OTHER
DRIVER SIDE DOOR CAME OPEN WHILE MAKING A TURN ON A RESIDENTIAL STREET AT LESS THAN 10MPH. 2012 FOCUS TITANIUM HAD APPROXIMATELY 52,000 MILES AT TIME OF INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873583June 10, 2016
POWER TRAIN, SUSPENSION
WE HAD TO HAVE THE FRONT SUSPENSION REPAIRED 3 TIMES IN THE FIRST 5,000 MILES. THERE WAS A MAJOR KNOCKING SOUND AND YOU COULD FEEL MOVEMENT IN THE STEERING WHEEL WHEN THE CAR WAS TRANSISTIONING OVER A SPEED BUMP OR INTO A DRIVEWAY. RIGHT AFTER THIS WAS FIXED, AFTER THE THIRD REPLACEMENT OF THE SAME PARTS, THE TRANSMISSION HAD TO BE REPAIRED 4 TIMES, 3 TIMES THE CLUTCH PACK FAILED WHICH HAPPENED REGULARLY EVERY 10,000-12,500 MILES. THE CAR WOULD JERK VIOLENTLY DURING START OF MOVING AND THEN THE CLUTCH WOULD SLIP WHILE DRIVING AT SPEED. THE CLUTCH PACK WAS REPLACED 3 TIMES. THE LAST TIME THE TRANSMISSION JUST FAILED TO SHIFT INTO ANY GEAR, FORWARD OR REVERSE, THIS HAPPENED WHILE THE CAR WAS MOVING IN A PARKING LOT. WE ARE AFRAID THIS WILL HAPPEN DRIVING ON THE STREET, THROUGH AN INTERSECTION, GETTING ON OR DRIVING ON A FREEWAY. THE DEALER LOOKED AT IT, THEY SAID THE ONBOARD COMPUTER SHOWED A FAILURE CODE, THEY RESET THE CODE AND THEN STATED THERE WAS NO PORBLEM. WHEN ASKED WHY THE PART THAT THE FAILURE CODE SAID WAS BAD WAS NOT REPLACED THE DEALER STATED THAT THERE WAS NO PROBLEM AND JUST DRIVE THE CAR. IF IT FAILS AGAIN HAVE THE CAR TOWED IN AND THEY WILL CHECK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873592June 10, 2016
STRUCTURE:BODY
FAILED DOOR LATCH ON DRIVERS DOOR. WAS PULLING OUT AND CHIME SOUNDED INDICATING DOOR WAS AJAR. TRIED TO CLOSE BUT LATCH WAS NOT ENGAGING. HAD TO DRIVE HOME WHILE HOLDING THE DOOR TO PREVENT IT FROM FLYING OPEN IN TRAFFIC. THIS IS MY 2ND LATCH INCIDENT IN FIVE MONTHS. I HAD THE PASSENGER DOOR REPAIRED FOR THE SAME ISSUE. THIS SHOULD NOT BE HAPPENING TWICE ON A CAR WITH LESS THAN 35,000 MILES (OR ANY MILEAGE). FORD NEEDS TO ADDRESS THIS POTENTIALLY DANGEROUS SITUATION AND ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873621June 10, 2016
UNKNOWN OR OTHER
DEFECTIVE DOOR LATCH (DRIVER SIDE). DOOR LATCH DOES NOT ENGAGE AND "LOCK" CLOSED TO SECURE DOOR. DOOR REMAINS OPEN AT ALL TIMES. MY 16 YEAR OLD DAUGHTER WENT TO START HER CAR FOR SCHOOL THIS MORNING AND NOTICED THAT THE DRIVER SIDE DOOR WOULD NOT SHUT. UPON INVESTIGATION I NOTICED THAT THE LATCH WOULD NOT ENGAGE AND REMAINED IN THE "OPEN" POSITION AT ALL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873457June 9, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR LATCH FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE LATCH WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE. UPDATED 08/22/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873497June 9, 2016
STEERING
ON 6/82016 I WAS DRIVING TO WORK IN THE EARLY MORNING , AS I ACCELERATED FORWARD WHILE TURNING THE CORNER AT A ELEMENTARY SCHOOL ZONE, A STEERING ASSIST FAULT ERROR MESSAGE APPEARED ON MY INSTRUMENT CLUSTER. THEN I LOST ALL STEERING AND I COULD NOT TURN THE WHEEL TO AVOID THE SMALL CHILDREN AND PARENTS THAT WERE AT THE CORNER WAITING FOR ME TO PASS.I SLAMMED ON THE BRAKES AND AVOIDED A LIFE CHANGING TRAGEDY. I TOWED THE CAR TO SANTA MARGARITA FORD WHO INFORMED ME THAT THE ELECTRONIC POWER STEERING BOX FAILED AND THE REPAIR WAS GOING TO BE $1,895. I CALLED FORD AND TALKED TO ALEX (CASE # TAS-9779156-D5J4Q5) WHO TOOK MY REPORT , CHECKED AND QUICKLY RETURNED WITH BAD NEWS THAT THERE WAS NOTHING THEY CAN DO. I ASKED HIM IF SOMEONE NEEDED TO DIE FOR FORD TO TAKE RESPOSIBLITY FOR THIS UNSAFE SYSTEM, BUT GOT NO REPLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873259June 8, 2016
STRUCTURE:BODY
DOOR LATCHES NOT WORKING. FIRST STARTED WITH RIGHT REAR DOOR FAILURE, THEN MIGRATED TO DRIVER'S DOOR FLYING OPEN ON DRIVER WHEN MAKING A RIGHT HAND TURN. FORD WILL NOT COVER THIS BECAUSE THE CAR IS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873274June 8, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE DOOR FAILED TO LATCH AND REMAIN CLOSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872878June 7, 2016
STEERING
POWER STEERING FAULT SERVICE ASSISTANT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872933June 7, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 60 MPH, THE TRANSMISSION SLIPPED OUT OF DRIVE INTO NEUTRAL WITHOUT WARNING. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND IT RETURNED TO NORMAL. THE DEALER DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873097June 7, 2016
STRUCTURE:BODY
DOOR LATCHES DON'T SEEM TO BE BROKEN BUT PASSENGER DOOR WONT CLOSE AT ALL OR STAY SHUT. I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY THE DOOR JUST BLEW OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872721June 6, 2016
STRUCTURE:BODY
CAME OUT OF THE STORE, LOADED GROCERIES INTO CAR, OPENED DRIVER DOOR AND GOT IN. TRIED TO CLOSE DOOR AND IT BOUNCED BACK OPEN. ATTEMPTED TO RESET THE DOOR LATCH, BUT THE DOOR WOULD NOT LATCH. HAD TO DRIVE THE CAR HOME WHILE HOLDING THE DOOR CLOSED. DOOR WILL NOT CLOSE. SHOWS DOOR AJAR WARNING UNLESS I PUSH IT VERY HARD AND LEAVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872730June 6, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR OPENED WITHOUT WARNING WHILE IN MOTION. THE FAILURE WAS DUE TO A FAILED LATCH. THE FAILURE RECURRED TWO WEEKS LATER. THE DEALER REPAIRED THE VEHICLE AND WAS TAKEN BACK TO THE DEALER DUE TO THE DRIVER SIDE DOOR OPENING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,065.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872807June 6, 2016
STEERING
POWER STEERING ASSIST INDICATOR COMES UP INTERMITTENTLY WHEN STARTING THE CAR OR WHILE DRIVING AND IT IS EXTREMELY DIFFICULT OR IMPOSSIBLE TO STEER THE CAR. NOW IT HAS NOT GONE OFF FOR DAYS AND I AM UNABLE TO SAFELY OPERATE MY VEHICLE. IT HAS HAPPENED TO MY MOTHER A COUPLE OF TIMES ON THE HIGHWAY AND SHE ALMOST GOT INTO AN ACCIDENT AT 70MPH. FORD NEEDS TO ADDRESS AND CORRECT THIS BEFORE THERE ARE ANYMORE ACCIDENTS OR DEATHS. THEY DID IT IN THEIR OTHER VEHICLES, WHY DID THEY LEAVE OUT THE FOCUS??? AND FOR THAT MATTER, WHEN IS THE NHTSA GOING TO FINALLY STEP IN????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872852June 6, 2016
UNKNOWN OR OTHER
DOOR LATCH BROKEN. DRIVER SIDE DOOR FAILS TO LATCH. DOOR OPENED NORMALLY THEN TRIED TO CLOSE DOOR AFTER TAKING SEAT. DOOR MADE A BANG AND I CLOSED IT AND IT BOUNCED OPEN. TRIED CLOSING AND AGAIN AND NOTICE IT WOULD NOT LATCH. HAD TO USE ROPE TO TIE DOOR CLOSED TO GET TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872857June 6, 2016
STRUCTURE:BODY
THIS IS CONCERNING MY 2012 FORD FOCUS SEDAN. ABOUT TWO WEEKS AGO AS WE WERE DEPARTING FROM PETER PEPPER PIZZA, ON A TURN MY REAR LEFT DOOR OPENED BY ITSELF. MY FAMILY WAS ON THE BACK AND WHERE PUT IN DANGER IF THEY WERE LEANING AGAINST THE DOOR OR INCOMING TRAFFIC WAS COMING AND COULD HAVE HIT THE DOOR OR MY FAMILY COULD HAVE BEEN EJECTED. LIKE SEAT BELTS I BELIEVE DOOR LATCH FAILURE IS A SERIOUS SAFETY ISSUE. I DRIVE NOW WITH A RATCHET TIE DOWN THAT HOLD BOTH DOORS TOGETHER, PREVENTING THE DOOR TO SWING OPEN AND CAUSE DAMAGE. NOW I CAN'T DRIVE WITH MY BABY CAR SEAT AND REAR PASSENGER SEATING IS USELESS DUE TO THIS DOOR LATCH FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872611June 5, 2016
STRUCTURE:BODY
MY WIFE AND 6 YEAR OLD DAUGHTER HAD GONE TO THE STORE IN OUR 2012 FORD FOCUS. WHEN THEY ARRIVED THEY PARKED THE CAR AND THEY BOTH GOT OUT OF THE CAR - MY WIFE FROM HER SIDE (THE DRIVES-SIDE FRONT) AND OUR DAUGHTER FROM HER DOOR - THE DRIVERS-SIDE REAR (LEFT SIDE OF THE CAR), WHERE SHE USUALLY SITS. THEY EACH CLOSED THEIR DOORS AND WENT IN TO DO THEIR SHOPPING. WHEN THEY RETURNED TO THE CAR 15 MINUTES LATER, MY WIFE GOT IN HER DRIVER'S-SIDE DOOR (FRONT); OUR DAUGHTER GOT IN USING THE PASSENGER-SIDE REAR DOOR (ON THE RIGHT SIDE OF THE CAR), CLIMBED INTO HER BOOSTER SEAT AND PUT HER SEAT BELT ON. AS MY WIFE STARTED THE CAR, SHE NOTICED THE "DOOR AJAR" INDICATOR SHOWING ON THE DASHBOARD, NOTING THAT OUR DAUGHTER'S DOOR WAS NOT CLOSED PROPERLY. AFTER DRAWING THIS TO OUR DAUGHTER'S ATTENTION, OUR DAUGHTER TRIED TO CLOSE THE DOOR BUT COULD NOT GET IT TO LATCH. MY WIFE GOT OUT OF THE CAR AND TRIED HERSELF TO CLOSE THE DOOR, BUT ALSO WAS NOT ABLE TO GET THE DOOR TO LATCH. MY WIFE CALLED ME IMMEDIATELY AND I DROVE OUT TO MEET HER. WHEN I ARRIVED, I ALSO TRIED TO GET THE DOOR TO STAY LATCHED SHUT, BUT WAS UNABLE. I TRIED ACTIVATING AND ACTIVATING THE CHILD LOCK, MOVING THE LATCH OPEN AND CLOSED MANUALLY, BUT WAS STILL NOT ABLE TO GET THE DOOR TO LATCH. I SECURED THE DOOR CLOSED USING THE SEAT BELT AND TOOK MY DAUGHTER HOME IN OUR OTHER CAR, WHILE MY WIFE TOOK THE FORD FOCUS TO A NEARBY DEALER. THE DEALER EXAMINED THE LATCH AND CONFIRMED THAT THERE WERE NO SIGNS OF TAMPERING, AND THEN CONFIRMED THAT THE LATCH HAD SIMPLY GIVEN OUT - MUCH LIKE THE LATCHES IN THE FORD FUSION AND FORD FIESTA VEHICLES THAT HAD BEEN SUBJECT TO RECALL. THIS IS A SERIOUS SAFETY CONCERN, AND AM THANKFUL THAT THE "DOOR AJAR" INDICATOR WAS WORKING, BECAUSE THIS DEFECT COULD HAVE COST US OUR DAUGHTER'S LIFE. THE DEALER INSTALLED A NEW LATCH, COSTING US OVER $700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872641June 5, 2016
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
IN 2012 I PURCHASED THE VEHICLE FROM FUTURE FORD IN SACRAMENTO CALIFORNIA. OVER THE PAST FOUR YEARS, THE CAR HAS PROBLEMS WITH THE TRANSMISSION, PCM MODULE, TRANSMISSION CONTROL MODULE, CLUTCH, STARTER, STEERING WHEEL, ELECTRICAL SYSTEM. I TOOK THE CAR TO TWO FORD DEALERSHIPS FOR REPAIRS. THE SERVICE TECHNICIANS CANNOT REPAIR THE CAR. I CONTACTED FORD MOTOR COMPANY MANY TIMES AND THEY REFUSE TO REFUND MY MONEY AND RECALL THE VEHICLE THE CAR IS VERY DANGEROUS TO DRIVE AND A RISK TO MY LIFE AND SAFETY. UPDATED 07/19/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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