Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10875251June 20, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR FAILED TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,559.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875318June 20, 2016
STRUCTURE:BODY
I ENTERED THE VEHICLE THROUGH THE DRIVERS SIDE DOOR WHILE IT WAS PARKED IN MY DRIVEWAY, WHEN I WENT TO CLOSE THE DOOR THE DOOR LATCH DID NOT ENGAGE AND THE DOOR JUST BOUNCED BACK OPEN. I CONTACTED MY LOCAL FOR DEALER WHO SUGGESTED THAT I TETHER THE DOOR DOWN SO THAT I COULD DRIVE IT TO THEIR LOCATION. ONCE I ARRIVED AT THE DEALERSHIP THEY PROCEEDED TO TELL ME MY CAR IS NO LONGER UNDER WARRANTY AND THAT YES THERE IS A RECALL ON SOME DOOR LATCHES MY CAR DID NOT QUALIFY. THEY THEN PROCEEDED TO WRITE UP AN ESTIMATE FOR THE WORK FOR A BILL TOTALING MORE THAT $450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875408June 20, 2016
UNKNOWN OR OTHER
DRIVER DOOR WILL NOT LATCH OR LOCK IN ORDER TO STAY CLOSED WHILE DRIVING NOR WHILE PARKED. THE AUTOMATIC LOCKING SYSTEM THAT ENGAGES AFTER BEGINNING TO DRIVE DOES NOT LATCH OR LOCK THE DRIVER'S DOOR, RESULTING IN A PANEL WARNING THAT THE DOOR IS AJAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875446June 20, 2016
STRUCTURE:BODY
MY DRIVER SIDE FRONT DOOR WILL NOT LATCH LIGHT AND DINGER COMES ON THE DOOR WILL SHUT BUT WON'T LATCH L. YOU CAN PULL DOOR RIGHT OPEN. THE VEHICLE WAS STATIONARY WHEN THIS HAPPENED I WAS ON MY WAY TO WORK AND STOPPED AT STORE IT WAS FINE WHEN I GOT BACK IN IT WOULDN'T LATCH DROVE TO WORK HOLDING DOOR SHUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875047June 19, 2016
STRUCTURE:BODY
CAR WAS STATIONARY, WHEN REAR PASSENGER DOOR WAS OPENED FOR SOMEONE TO ENTER, IT WOULD NOT CLOSE. LATCH SEEMS BROKEN, DOOR MUST BE SECURED WITH CORDS. IT IS SUSCEPTIBLE TO THEFT THUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875145June 19, 2016
STRUCTURE:BODY
SEPTEMBER 28 2015 THE PASSENGER SIDE REAR DOOR WOULD NOT STAY CLOSED. I PAID $335 FOR THE REAR DOOR LATCH TO BE REPLACED. TODAY, JUNE 19, 2016, MY DRIVER SIDE DOOR WILL NOT STAY CLOSED. I COMMUTE TO WORK AND DO NOT FEEL SAFE DRIVING WITH THIS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875006June 18, 2016
STRUCTURE:BODY
DURING NORMAL OPERATION OF THE FRONT PASSENGER SIDE DOOR WHILE THE CAR WAS STATIONARY, A DEFECT IN THE ENGINEERING AND MANUFACTURE OF THE DOOR LATCH ASSEMBLY OCCURRED. THE DOOR WILL NO LONGER STAY CLOSED ON ITS OWN. THIS PRESENTED AN IMMEDIATE DANGER UPON LEAVING THE PARKING SPACE, AS THE DOOR SWUNG OPEN WHEN TURNING THE VEHICLE. THE VEHICLE CANNOT BE SAFELY DRIVEN IN THIS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874911June 17, 2016
STRUCTURE:BODY
REAR PASSENGER DOOR ON DRIVER SIDE WILL NOT LATCH IN THE CLOSED POSITION. REQUIRED DOOR TO BE SECURED WITH ROPE FROM THE INSIDE TO PREVENT DOOR FROM OPENING WHILE OPERATING VEHICLE. VEHICLE IS NOW SUSCEPTIBLE TO THEFT OF CONTENTS OR VEHICLE ITSELF SINCE DOOR WILL NOT SECURE IN A LOCKED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874941June 17, 2016
ELECTRICAL SYSTEM, STEERING
FOR THREE YEARS FROM 2013 TO CURRENT I REPORTED MY CAR HAVING INTERMITTENT ELECTRICAL ISSUES WHERE MY POWER STEERING WOULD JUST FAIL AND MY SPEEDOMETER WOULD CEASE TO FUNCTION THIS COULD HAPPEN WHILE DRIVING OR STATIONARY.... I REPORTED THIS TO FORD AND OVER THE COURSE OF THREE YEARS HAD THE ISSUE INSPECTED BUT THEY COULD NOT RESOLVE THE ISSUE.. NOW THE CAR IS OUT OF WARRANTY BUT SAY IT IS DUE TO FAULTY CENSORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874948June 17, 2016
UNKNOWN OR OTHER
REAR DOOR LATCH FAILED. THE DOOR WOULD NOT STAY CLOSED. I HAD PREVIOUSLY HAD THE LATCH ON THE FRONT DOOR REPLACED SEVERAL MONTHS AGO. I REALIZED THAT THIS IS AN ONGOING ISSUE ON THE 2012 FORD FOCUS WHEN I CHATTED WITH ANOTHER OWNER OF A 2012 FORD FOCUS WHO WAS IS FOR THE THIRD TIME FOR A DOOR LATCH REPLACEMENT. LUCKILY, I HAVE AN EXTENDED WARRANTY AND MY COST WAS $100. THE COST WITHOUT A WARRANTY WOULD BE ALMOST $275. THIS SHOULD NOT COST THE OWNERS OF THESE CARS ANYTHING. THIS IS A SAFETY ISSUE. THESE LATCHES FAIL WITHOUT WARNING. BOTH TIMES THAT THE LATCHES FAILED, THEY WORKED FINE THE PREVIOUS DAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874646June 16, 2016
POWER TRAIN
EVER SINCE WE PURCHASED THE VEHICLE BRAND NEW, THE VEHICLE HAS SHUDDERED AND HAD TRANSMISSION ISSUES. FOR DIS REFUSING TO FIX THE ISSUE. I WAS LEFT STRANDED ON THE ROAD BECAUSE THE TCM HAD TO BE REPLACED. PCM AND TCM HAVE BEEN REPROGRAMMED MULTIPLE TIMES AND THE CLUTCH HAS BEEN REPLACED IN IT 3 OR 4 TIMES AS WELL. FORD KEEPS SAYING THAT THIS IS NORMAL AND HOW IT SHOULD OPERATE THE SHUDDER AND JERKIGN HAPPENS MOSTLY WHEN TAKING OFF FROMA STOP LIKE AT A STOP LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874711June 16, 2016
STRUCTURE:BODY
THIS COMPLAINT IS FOR A SECOND DOOR LATCH MALFUNCTION. THE FIRST COMPLAINT WAS ON THE FRONT DRIVER SIDE DOOR (ODI# 10818622 ). THIS ONE IS FOR THE DRIVERS SIDE BACK DOOR OF THE SAME CAR. IT MALFUNCTIONED WHILE OUR DAUGHTER WAS DRIVING ON A HIGHWAY AND IT FLEW OPEN. IF THERE HAD BEEN A CHILD IN THE BACK SEAT THAT HAD TAKEN OF THE SEAT BELT (WE KNOW HOW CHILDREN CAN BE) THAT CHILD WOULD HAVE FALLEN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874716June 16, 2016
UNKNOWN OR OTHER
DRIVE SIDE DOOR WILL NOT STAY LATCHED. DOOR SWINGS OPEN WHILE DRIVING ON HIGHWAY. DOOR MUST BE SECURED WITH A BUNGIE CORD. FORD REFUSES TO PAY FOR DAMAGE CITING I NOT BEING THE FIRST OWNER OF THE VEHICLE. ONE WEEK AND THE PROBLEM STILL HAS NOT BEEN RESOLVED. PART IS ON ORDER. FORD IS NOT CONCERNED WITH THE SAFETY OF THEIR CUSTOMERS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874420June 15, 2016
UNKNOWN OR OTHER
DOOR LATCHE ON DRIVER DOOR WOULD NOT LATCH. WHILE TRAVELING DOWN HIGHWAY 178 THE DRIVERS DOOR CAME OPEN AND WOULD NOT LATCH CLOSED. I CONTACTED THE LOCAL FORD DEALERSHIP AND THEY SAID THERE WAS NO RECALL ON THE DOOR LATCHES. I THEN LOOKED ON SAFE CAR AND FOUND THAT THERE HAS BEEN OTHER INCIDENTS OF THE SAME NATURE. I TOOK MY 2012 FORD FOCUS TO THE DEALER TO BE EVALUATED AND THEY SAID THE DOOR LATCH WAS BAD. I F THERE HAS BEEN SO MANY INCIDENTS WHY ISN'T A RECALL BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874491June 15, 2016
STRUCTURE:BODY
TWO OF THE DOORS ON MY 2012 FORD FOCUS FLEW OPEN WHEN DRIVING IN SEPARATE INCIDENTS. I HAD TO GET EACH FIXED INDIVIDUALLY FOR $500 EACH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874202June 14, 2016
FUEL/PROPULSION SYSTEM, POWER TRAIN
FORD FOCUS SE 2012 [XXX] PURCHASED 08/25/2011. SINCE NEW, THE VEHICLE SHUDDER AND SHAKE BECAUSE TRANSMISSION PROBLEMS. IT WAS AGAIN ON THE DEALER IN MAY 2016 FOR 2 WEEKS, AFTER HAVING TO WAIT 20 DAYS FOR THE PARTS TO ARRIVE, AT PINES FORD IN PEMBROKE PINES, FL. DURING THIS REPAIR ALSO, ONE OF THE ENGINE MOUNTS WAS FOUND BROKE AND THE DEALER AND FORD MOTOR COMPANY REFUSED TO PAY FOR THE REPLACEMENT AND THE LABOR, $ 250 DOLLARS TOTAL. REALLY? FOR AN ENGINE MOUNT? THE DEALERSHIP SERVICE ADVISOR REFERRED TO THE ENGINE MOUNT AS A "TEAR AND WEAR" PART. REALLY? THIS IS THE FIRST TIME IN MY LIFE I HAVE TO REPLACE AN ENGINE MOUNT ON A VEHICLE 65K MILES OLD. WHAT ABOUT ALL THE SHUDDERING AND SHAKING TO THE ENGINE AND TRANSMISSION COMPONENT? SINCE NEW, THE CAR HAS BEEN AT THE DEALER IN MORE THAN 8 OCCASIONS. IN TWO OF THIS OCCASIONS, IT TOOK AT LEAST 2 WEEKS TO GET THE CAR BACK. THE TCM HAS BEEN REPLACED AND REPROGRAMMED SEVERAL TIMES, THE CLUTCH AND OR TRANSMISSION IN MORE THAN 2 OCCASIONS. THE DEALER SERVICE ADVISOR HAS ALWAYS TRIED TO CONVINCE US THAT THE SHUDDERING AND SHAKING IS "NORMAL" AS HE CALLED. IN TWO OCCASIONS THE VEHICLE STALL AND REFUSE TO COME BACK TO LIFE UNTIL 30 MINUTES PASSED. DURING LAST MONTH REPAIR ALSO A CASE WAS OPEN WITH FORD MOTOR COMPANY ON 4/28/2016 [XXX] WAS CLOSED BY [XXX] WITHOUT OUR CONSENT. CASE IS STILL OPEN AND VALID. CAR IS A LEMON, PLAIN AND SIMPLE. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873858June 13, 2016
STEERING
MY POWER STEERING STARTED WORKING ONLY INTERMITTENTLY AND HAS NOW COMPLETELY STOPPED WORKING. MY CAR IS NECESSARY FOR MY JOB AND SO I HAVE NO CHOICE BUT TO DRIVE IT THIS WAY. I HAVE DONE RESEARCH AND FOUND THAT FORD IS AWARE OF THE PROBLEM AND HAS RECALLED OTHER MODELS, BUT NOT THE FOCUS. I HAVE CONTACTED FORD AND WAS TOLD THAT THERE IS NO RECALL FOR THIS ON THIS MODEL AND THAT I WOULD HAVE TO REPAIR IT AT MY EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873883June 13, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE DOOR FAILED TO LATCH AND OPEN INADVERTENTLY WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,827.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873881June 13, 2016
UNKNOWN OR OTHER
WHILE DRIVING STRAIGHT ON A NEIGHBORHOOD ROAD, THE LATCH ON THE DRIVERS SIDE DOOR SUDDENLY BROKE AND THE DOOR SWUNG OPEN. SIMILAR ISSUES LED TO RECALLS IN THE FIESTA, BUT NOT YET THE FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873887June 13, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE PASSENGER SIDE DOOR OPENED INDEPENDENTLY. THE CONTACT HAD A PASSENGER THAT HELD THE DOOR SECURED MEANWHILE THE VEHICLE IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH MECHANISM FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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