Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10876755June 27, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 6 MPH, THE FRONT AND REAR DRIVER SIDE DOORS FAILED TO LATCH AND CAUSED THE DOOR TO OPEN WHILE THE VEHICLE WAS BEING OPERATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON SEPARATE OCCASIONS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE FRONT DRIVER SIDE DOOR LATCH WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876540June 25, 2016
STRUCTURE:BODY
WHILE DRIVING AND MAKING A TURN BACK DRIVERS SIDE DOOR FLEW OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876519June 24, 2016
UNKNOWN OR OTHER
THE DRIVER SIDE DOOR DOES NOT LATCH. I NOTICED IT BEFORE DRIVING SO I HELD ONTO THE DOOR SO IT WOULDN'T FLY OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876067June 23, 2016
UNKNOWN OR OTHER
DOOR LATCHES ON BOTH DRIVER AND FRONT PASSENGER SIDE DOORS HAVE BROKEN IN THE PAST 9 MONTHS. THIS IS A PERSISTENT PROBLEMS WITH OTHER FORD MODELS, HOWEVER, THEY REFUSE TO ACKNOWLEDGE THIS AS AN ISSUE WITH FORD FOCUS. THE DOOR LATCH BREAKS FOR NO REASON AND PUTS DRIVER AND PASSENGERS AT RISK OF INJURY OR DEATH. THE FILE ATTACHED IS THE ORIGINAL COMPLAINT ISSUED TO FORD IN SEPTEMBER 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876258June 23, 2016
STEERING
THE ELECTRICAL STEERING SYSTEM STOPPED WORKING IN THIS CAR. THE STEERING WHEEL BECAME VERY HEAVY FEELING, AND WAS VERY DIFFICULT TO STEER. THE VEHICLE WAS IN MOTION ON A CITY STREET WHEN THIS FIRST STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876307June 23, 2016
UNKNOWN OR OTHER
SUNROOF EXPLODED. JUST DRIVING ALONG A CITY STREET AT APPROX. 45 MPH AND A LOUD BANG SOUNDED. ALL MY WINDOWS ARE CLOSED, AC IS ON 2, AND SUDDENLY I HEAR WIND. I CRACK THE DIVIDER BACK A BIT, AND I SEE THE HOLE AND SHATTERED GLASS. LITERALLY HAPPENED TO ME WITH NO WARNING, AT 8:00 PM TODAY (JUNE 23, 2016), SO NO FORD CUSTOMER SERVICE. DRIVING IT TO A FORD DEALERSHIP TOMORROW TO HAVE IT LOOKED AT. IS THIS A RECURRING ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875758June 22, 2016
UNKNOWN OR OTHER
I WAS LEAVING AFTER MEETING UP WITH A FRIEND AND AS I TURNED MY DRIVER DOOR OPENED OUT OF NO WHERE CAUSING MY TO STRIKE ANOTHER VEHICLE, TURNS OUT IT'S THE DOOR LATCH THAT WON'T CLOSE, SO I'M SITTING HERE STARTLED WRITING THIS AND MY CAR DOOR IS STILL NOT ABLE TO CLOSE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10875771June 22, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE DOOR LATCHES FAILED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 08/29/16 *BF THE CONSUMER STATED IT WAS THE SECOND TIME, THE DOOR LATCH FAILED DUE TO INTERNAL FAILURE. UPDATED 08/30/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875790June 22, 2016
AIR BAGS
DASHBOARD LIGHT INDICATES PROBLEM WITH PASSENGER SIDE AIRBAG. COMPANY DIAGNOSTIC INDICATES THAT A FAULTY SENSOR IN SEAT BUCKLE WILL PREVENT PASSENGER SIDE AIR BAG FROM DEPLOYING UPON IMPACT. CAR BLOGS INDICATE THIS HAS BEEN A SAFETY CONCERN IN FORD CARS SINCE 2003, YET FORD REFUSES TO ADDRESS THIS LIFE-THREATENING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875855June 22, 2016
POWER TRAIN
I HAVE HAD MY FORD FOCUS SINCE 2012. BOUGHT NEW. NOTICED ROLL BACK AT STOP SIGNS AND DEFINITELY ON HILLS. HAD IT LOOKED AT, WAS TOLD IT WAS FIXED AND AS GOOD AS IT IS GOING TO GET. STILL ROLLS BACK. ONE NIGHT PUT CAR IN REVERSE. IT DIDN'T MOVE. SHUT IT OFF THREE TIMES, IT FINALLY RESET. TALKED TO THE DEALERSHIP ABOUT THIS. SAID THEY HAVE NEVER HEARD OF THIS HAPPENING. HAVE NOTICED A LITTLE JERKING HERE AND THERE. ONE DAY, JUNE 2016, DROVE THE CAR TO DOWNTOWN MADISON, PARKED IN A RAMP. ALL WAS FINE. GOT BACK IN AND STARTED IT UP TO BELLS AND WHISTLES TELLING US THE TRANSMISSION MALFUNCTIONED AND TO HAVE IT SERVICED IMMEDIATELY. CAR WOULD NOT SHIFT PROPERLY. HAD THE TRANSMISSION CONTROL MODULE REPLACED. TWO WEEKS LATER, 350 MILES FROM HOME, AFTER PASSING A SEMI, PULLED BACK INTO THE RIGHT LANE AND 10 MINUTES DOWN THE ROAD, CAR REFUSED TO ACCELERATE. IT WOULD REV UP TO 4500 RPM'S BUT NOT MOVE. ALL THE WAY HOME. GOING UP HILL, SAME THING. GET ON A STRAIGHT AWAY AND IT MOVED FINE, BUT TO START OFF AND STOP LIGHTS AND INTERSECTIONS, IT WOULD START SLOWLY. BUT RPM'S WOULD REV EVERY TIME. DEALERSHIP JUST CALLED. THE WORK THEY DID IS "FINE", NOW RUNNING A DIAGNOSTIC ON THE POWERTRAIN. ALREADY 100 DOLLARS IN. NOT A HAPPY CAMPER AT THIS MOMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875992June 22, 2016
STEERING
POWER STEERING HAS INTERMITTENTLY GONE OUT ON CAR. ON JUNE 21, 2016 THE STEERING FAULT LIGHT CAME ON WHILE BACKING OUT OF A PARKING PLACE. THE STEERING LOCKED UP, THE FAULT LIGHT APPEARED AND STATED SERVICE WAS REQUIRED. DEALERSHIP SAYS COMPUTER RECORDED DEFAULT MESSAGE BUT FORD MOTOR COMPANY WILL NOT AUTHORIZE REPAIRS UNLESS THE STEERING LOCKS UP, LIGHT AND DEFAULT MESSAGE APPEARS WHILE IN THE DEALERSHIP'S POSSESSION. WE HAVE CONTACTED FORD MOTOR COMPANY AND THEY REFUSE TO TAKE ANY ACTION. I HAVE FILED A COMPLAINT AND RECEIVED A CASE NUMBER -CAS9882100- AS OF JUNE 22, 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875686June 21, 2016
STEERING
WHILE DRIVING THE ELECTRIC STEERING ASSISTANCE FAULT CODE SHOWED UP. I LOST THE POWER STEERING ON THE VEHICLE. THE WHEEL WAS EXTREMELY HARD TO STEER. I WAS ABLE TO LIMP IT HOME. IF THIS MY WIFE OR DAUGHTER DRIVING WHEN THIS HAPPENED, I'M NOT SURE IF THEY COULD HAVE BEEN ABLE TO CONTROL THE CAR. DOING A SEARCH ON THIS ISSUE I FOUND MULTIPLE COMPLAINTS FILE ON THIS ISSUE. THIS IS A EXTREME SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY FORD BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED IF IT HASN'T HAPPENED ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875485June 21, 2016
STRUCTURE:BODY
THE CAR DOOR IN THE BACK SEAT ON THE DRIVERS SIDE OF MY 2012 FORD FOCUS SE, FLUNG OPEN AS I WAS MAKING A SHARP TURN WHILE I WAS ATTEMPTING TO DRIVE INTO MY SON'S APARTMENT COMPLEX. LUCKILY MY TWO CHILDREN WHO WERE SEATED IN THE BACK SEATS WERE WEARING THEIR SEATBELTS, OR THIS COULD'VE BEEN MUCH WORSE. THE DOOR LATCH NO LONGER WANTS TO LATCH ON. THE DOOR DOES NOT CLOSE. THE DOOR AJAR SENSOR KEEPS SHOWING AND AN ANNOYING BEEPING SOUND KEEPS GOING OFF TO LET ME KNOW THAT THE BACK DRIVERS SEAT DOOR IS AJAR. FORTUNATELY THERE WAS NO ACCIDENT, THEREFORE LAW ENFORCEMENT WAS NOT CONTACTED OR NEEDED. WE SAFELY PULLED OVER AND ATTEMPTED TO CLOSE THE DOOR. AGAIN, THE DOOR WILL NOT STAY CLOSED. THE CAR IS ATTEMPTING TO LOCK THE DOOR BUT CANNOT. YOU CAN HEAR IT. ALSO THE DOOR HANDLES APPEAR TO STILL BE IN WORKING CONDITION. IT SEEMS THAT IT'S THE LATCH THAT DOES NOT CLOSE AROUND THE METAL BAR WHEN CLOSED. THERE IS NOT A CURRENT RECALL ON THE 2012 FORD FOCUS SE, BUT FROM STORIES ON THE INTERNET, I'M NOT THE FIRST TO HAVE THIS HAPPEN TO THIS YEAR AND MODEL. THIS IS NOT SAFE AND NEEDS TO BE THOROUGHLY INVESTIGATED AS SOON AS POSSIBLE. THERE ARE TWO OR THREE OTHER FORD CARS ON RECALL FOR THE FAULTY LATCHES. I TRULY BELIEVE THAT THIS MODEL NEEDS TO BE LOOKED AT AS WELL. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875497June 21, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FRACTURED AND THE DOOR WOULD NOT CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,367.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875501June 21, 2016
STEERING
STEERING WHEELS LOCKS UP AND I GET A MESSAGE STATING "STEERING ASSIST FAULT". THIS IS THE SECOND TIME IN 2 WEEKS THAT THE VEHICLE HAS DONE THIS WHEN I STARTED THE CAR. THE ONLY WAY I HAVE FOUND TO CLEAR IT IS TO STOP THE CAR AND RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875602June 21, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR OPENED WITHOUT WARNING WHILE THE VEHICLE WAS IN MOTION. THE CONTACT HAD TO SECURE THE DOOR WITH BUNGEE CORDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875670June 21, 2016
STRUCTURE:BODY
IN MARCH OF THIS YEAR, MY DRIVER'S DOOR LATCH BROKE UNEXPECTEDLY. I WENT INTO A RESTAURANT AND THE DOOR CLOSED FINE. HOWEVER, WHEN I RETURNED TO OPEN MY DOOR, IT WOULD NOT LOCK. AS A RESULT, I HAD TO TAKE MY CAR TO A FORD SERVICE CENTER TO FIX IT. THEY TOLD ME THAT IT WAS NOT COVERED BY THE WARRANTY AND THERE WAS NO RECALL. I HAD TO PAY OVER 600 DOLLARS TO GET IT FIXED. LAST WEEK, I WENT TO THE GROCERY STORE AND THE REAR DRIVER'S SIDE DOOR LATCH BROKE. I TALKED TO FORD CUSTOMER CARE AND THEY TOLD ME THAT I HAD TO TAKE IT IN FOR REPAIRS. THIS IS THE SECOND TIME A DOOR LATCH BROKE ON MY CAR IN LESS THAN THREE MONTHS! THE CAR HAS NEVER BEEN IN AN ACCIDENT AND THE DOORS WERE WORKING FINE UNTIL THE DOOR LATCHES SUDDENLY BROKE. BOTH TIMES, MY CAR WAS PARKED WHEN I EXPERIENCED THE DOOR LATCH FAILURES. I HAVE NEVER EXPERIENCED A PROBLEM LIKE THIS WITH OLDER CARS AND I AM THE ONLY OWNER OF THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875155June 20, 2016
STRUCTURE:BODY
455000 MILES - DRIVER SIDE DOOR LATCHES/LOCKS/LINKAGES FAILED TO SECURE/LATCH THE DOOR. THE INCIDENT OCCURRED WHILE BACKING OUT FROM PARKING SPACE, AND PRESENTED DANGEROUS CONDITIONS AS THE DOOR SWUNG OPEN IN PARKING LOT TRAFFIC. THE LATCHES/LOCKS/LINKAGES WILL REQUIRE REPAIR AS THE DOOR CANNOT BE SECURED. THIS IS A SECOND OCCURRENCE OF FAILED DOOR LATCHES/LOCKS/LINKAGES FOR THE VEHICLE. FIRST OCCURRENCE REPORTED ON 03/02/2016 (NHTSA ID NUMBER: 10839377) INVOLVED REAR DRIVER SIDE PASSENGER DOOR (CURRENTLY THE DOOR IS FASTENED BY RATCHET STRAPS). IT IS MATTER OF TIME BEFORE THE REMAINING PASSENGER SIDE DOORS LATCHES/LOCKS/LINKAGES FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875203June 20, 2016
STRUCTURE:BODY
FRONT DRIVER'S SIDE DOOR SUDDENLY FAILED TO STAY CLOSED. WE HAVE TO USE BUNGEE CORDS TO KEEP THE DOOR SHUT WHILE DRIVING DOWN THE HIGHWAY. ALSO, WHEN PARKED THE LIGHTS STAY ON DRAINING THE BATTERY. WE HAD THIS PROBLEM LAST YEAR WITH A DIFFERENT DOOR ON THE SAME CAR AND HAD TO REPLACE THE LATCH. THIS IS CLEARLY A SYSTEMATIC PROBLEM AND FORD NEEDS TO ADDRESS THIS. AS IT STANDS RIGHT NOW I NO LONGER FEEL SAFE DRIVING MY FORD FOCUS. THIS IS ALSO GETTING VERY EXPENSIVE FOR US FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875209June 20, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN ATTEMPTING TO SHUT THE DRIVER SIDE FRONT AND REAR DOORS, BOTH DOORS FAILED TO CLOSE AND LOCK IN PLACE. THE FAILURE CAUSED THE DOORS TO EASILY OPEN WHEN THE CONTACT MADE A LEFT TURN IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus