Ford Focus Complaints (2007)

391 consumer complaints on file.

#10422957September 1, 2011
AIR BAGS
THE AIRBAG LIGHT ON THE INSTRUMENT CLUSTER OF MY 2007 FORD FOCUS CAME ON FOR THE FIRST TIME AUGUST 31, 2011. THE CAR HAS 37,023 MILES AND HAS HAD ALL THE DEALER MAINTENANCE PERFORMED SINCE THE CAR WAS PURCHASED. I WAS TOLD BY THE LONGMONT FORD DEALER THAT THE ON BOARD DIAGNOSTIC COMPUTER INDICATED A LOSS OF COMMUNICATION AND THAT THE AIRBAG SAFETY SYSTEM WAS NOT ENGAGED WHEN THE LIGHT WAS ON. I RETURNED TO THE DEALER THE NEXT DAY TO HAVE A COMPLETE DIAGNOSTIC TO DETERMINE WHAT HAD CAUSED THE LIGHT TO ACTIVATE. I WAS TOLD THAT THE INSTRUMENT CLUSTER HAD FAILED AND THAT THE ENTIRE CLUSTER MUST BE REPLACED. THIS ELECTRONIC FAILURE REPRESENTS A SERIOUS SAFETY ISSUE IF NOT REPLACED AT A COST OF ~$800.00. I AM DEEPLY CONCERNED THAT OTHER DRIVERS OF THIS CAR MAY NOT UNDERSTAND THAT THE SAFETY SYSTEM IS COMPLETELY INACTIVE WHEN THE INSTRUMENT CLUSTER FAILS IN THIS WAY. FORD DOES NOT OFFER TO REPLACE THIS AS PART OF THE SAFETY WARRANTY PROGRAM. I THINK THIS IS WRONG AND REPRESENTS A SAFETY HAZARD FOR DRIVERS WHO MAY NOT UNDERSTAND THE FAILURE OR WHO CANNOT AFFORD TO MAKE SUCH A REPAIR AND CHOOSE TO DRIVE THE CARE WITHOUT THE SAFETY FEATURE OPERABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421673August 27, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT HIGHWAY SPEEDS, ENGINE WOULD REV UP AND NOT SHIFT GEARS, ONCE IT DID SHIFT CAR LURCHED FORWARD. TOOK TO LOCAL MECHANIC WHO SAID TRANSMISSION WAS BURNING OUT. TOWED TO LOCAL FORD DEALER WHO CONFIRMED. FORD STATED THERE WERE NO COMPLAINTS ABOUT AUTOMATIC TRANSMISSION. VEHICLE OUT OF WARRANTY AND TRANSMISSION HAD TO BE REPLACED FOR ALMOST $3000. FORD PAYED $500. CAR ONLY HAD 27,027 MILES AT TIME OF FAILURE. THE SUDDEN LURCH COULD CAUSE AN ACCIDENT AND/OR THE DRIVER TO LOSE CONTROL OF VEHICLE. INTERNET SEARCH REVEALS MULTIPLE COMPLAINTS OF THE SAME CONDITIONS OF TRANSMISSION FAILURE AND SUDDEN LURCHING ON THE FOCUS. THE RE-MANUFACTURED TRANSMISSION CARRIES A HIGHER MILEAGE WARRANTY THAN THE ORIGINAL ONE WHICH MAKES ONE WONDER IF FORD IS AWARE OF THE PROBLEM AND CORRECTING IT ON THE SLY AS FAILURES OCCUR AND TRANSMISSIONS ARE REPLACED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420168August 13, 2011
UNKNOWN OR OTHER
THE IGNITION KEY WOULD NOT TURN. THE REPAIR COST $305 AND FORD WILL NOT COVER THE EXPENSE UNDER THE EXTRACARE EXTENDED WARRANTY. MY RESEARCH INDICATES THAT THIS IS A PROBLEM THAT HAS BEEN GOING ON SINCE 2000. I HAD A 2003 FORD FOCUS AND I EXPERIENCED THE SAME EXACT PROBLEM. I ASSUMED WHEN I PURCHASED MY 2007 AND 2010 FORD FOCUS THAT THIS PROBLEM HAD BEEN ADDRESSED BY FORD. I LOOKED UP THE 2003 FORD FOCUS ON YOUR DATABASE AND FOUND 247 COMPLAINTS REGARDING THIS PROBLEM.. THE 2007 FORD FOCUS HAS ONLY 10 COMPLAINTS BUT IT APPEARS THAT THE MILEAGE HAS TO BE OVER 30,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418095August 8, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2007 FORD FOCUS PZEV MODEL. ONLY WHEN ENGINE IS COLD, WHEN TRANSMISSION IS PUT IN REVERSE, IT WILL SUDDENLY SURGE AND MOVE MUCH FASTER THAN THE AMOUNT OF PRESSURE ON THE ACCELERATOR WOULD CAUSE. IT BEGAN HAPPENING WHEN I BOUGHT THE CAR BUT ONLY SPORADICALLY, IT SEEMS TO HAPPEN A LOT MORE NOW THAT THE CAR IS OLDER. IN THE PAST I TOLD THE DEALERSHIP ABOUT IT ON TWO OCCASIONS AND THEY COULD FIND NOTHING WRONG SO I AM JUST VERY CAREFUL WHEN I AM BACKING THE CAR UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414646July 22, 2011
EQUIPMENT, EQUIPMENT:MECHANICAL, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
MY 88 YEAR OLD MOTHER WAS PULLING INTO HER GARAGE WHEN GRABBING THE SHIFING LEVER TO PUT IT IN PARK IT CAME UP OUT OF THE COLUMN ALONG WITH THE ELECTRICAL CONNECTION CAUSING THE CAR TO GO FORWARD AND HIT THE BOXES. THE KEY WAS LOCKED IN PLACE AND THE CAR WOULDN'T SHUT OFF. PISS POOR DESIGN OF SCREW HOLDING THE SHIFTER ON AND THE CONNECTION FOR THE POWER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413705July 20, 2011
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THE TREAD ON THE REAR TIRES WAS WEARING FASTER THAN THE FRONT. THE CONTACT STATED THE WEAR WAS ON THE OUTSIDE OF THE TIRES BUT THEY REPLACED THE REAR TIRES FOR THE THIRD TIME. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE WAS NOTHING THAT COULD BE DONE TO THE REAR ALIGNMENT OF THE VEHICLE. THE DEALER STATED THE CONTACT HAD TO TRY AND MANAGE THE PREMATURE WEAR OF THE TIRES. THE FAILURE MILEAGE WAS 27,000 AND THE CURRENT MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413397July 18, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2007 FORD FOCUS THROTTLE STICKS! MOST OF THE TIME WHEN I TRY TO COME TO A STOP, THE ENGINE RACES AND I HAVE A HARD TIME GETTING IT TO COME BACK DOWN TO IDLE. THIS ALSO HAPPENS WHEN TRYING TO GO SLOW. THERE IS A PROBLEM WITH THE THROTTLE! THIS IS HAPPENING ALL THE TIME! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412233July 14, 2011
LATCHES/LOCKS/LINKAGES
WHILE DRIVING SLOWLY, THE REAR HATCH DOOR OF OUR WAGON WITH ELECTRIC LOCKS POPPED OPEN ON ITS OWN. I STOPPED AND CLOSED THE DOOR. SAME THING HAPPENED A COUPLE DAYS LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412091July 13, 2011
SEAT BELTS
IN A HEAD-ON COLLISION THE DRIVER'S SEAT BELT DISENGAGED THROWING DRIVER THROUGH PASSENGER SIDE WINDSHIELD. THE ARMREST BETWEEN THE SEATS WHICH IS POSITIONED RIGHT OVER THE SEAT BELT LATCH AND IS ON A GOOSE-NECK MOUNT COLLAPSED AND RELEASED THE SEAT BELT. THIS RESULTED IN SERIOUS INJURIES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10410108June 30, 2011
ELECTRICAL SYSTEM
ALTERNATOR FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409398June 29, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 FORD FOCUS. WHILE DRIVING 50 MPH, THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGE WAS 41,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403774May 31, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 FORD FOCUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE REAR PASSENGER SIDE DOOR OPENED WITHOUT INTENT. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND ATTEMPTED TO CLOSE THE DOOR YET THE DOOR FAILED TO REMAIN IN A SECURED POSITION. THE VEHICLE PASSENGER MANUALLY HELD THE DOOR TO PREVENT IT FROM OPENING WHEN IN MOTION. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO THE PLASTIC DOOR LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOTIFIED AND THEY WERE UNABLE TO PROVIDE ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403625May 28, 2011
EQUIPMENT, ENGINE AND ENGINE COOLING
THIS IS NOT A SAFETY COMPLAINT, BUT IT IS A COMPLAINT ABOUT A DEFECTIVE COMPONENT THAT AFFECTS COMFORT, IF NOT SAFETY. MY WIFE AND I BOTH BOUGHT NEW 2007 FORD FOCUSES. SOON AFTER MY CAR WENT OUT OF WARRANTY (AT ABOUT 37,000 MILES IN FALL 2009), THE AIR RECIRCULATION FUNCTION ON THE A/C STOPPED WORKING. THE INDICATOR LIGHT GOES ON, BUT THE AIR CONTINUES TO BE DRAWN FROM OUTSIDE. I TOOK MY CAR TO MY DEALER AND WAS TOLD THAT THE MOTOR THAT OPENS AND CLOSES A VENT DOOR HAD DIED. IT WOULD COST ABOUT $600 FOR THE MOTOR, PLUS THE LABOR COST OF REMOVING THE DASH TO ACCESS THE MOTOR. BECAUSE OF THE HUGE EXPENSE, I DECIDED TO LIVE WITH THE PROBLEM. NOW MY WIFE'S CAR HAS THE DEVELOPED THE SAME PROBLEM (AT 21,000 MILES). HER AIR RECIRCULATION BUTTON ALSO HAS STOPPED WORKING. I CHECKED THE INTERNET AND SAW SEVERAL OTHER OWNERS' COMPLAINTS ABOUT THE SAME PROBLEM IN THEIR 2007 FOCUSES. IT SEEMS TO ME THAT THERE IS A FAIRLY WIDESPREAD PROBLEM WITH THIS MOTOR IN 2007 FOCUSES. I AM ASKING YOU TO INITIATE A RECALL, SO THAT PEOPLE WITH THIS PROBLEM CAN GET THEIR CARS FIXED AND HAVE THEIR A/C WORK PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402638May 25, 2011
ELECTRICAL SYSTEM
2007 FORD FOCUS....ALTERNATOR AND BATTERY REPLACEMENT...IF YOU CHECK INTO THIS, YOU WILL NOTICE HOW MANY PEOPLE HAVE HAD TO REPLACE THESE ITEMS IN UNDER 50K MILES ON CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399319May 6, 2011
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT NOTICED THAT THE REAR PASSENGER DOOR WOULD NOT REMAIN LOCKED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS WAITING FOR PARTS TO ARRIVE TO REPAIR THE FAILURE. THE MANUFACTURER WAS UNAWARE OF THE ISSUE AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE CURRENT MILEAGES WERE 54,000 AND THE FAILURE MILEAGES WERE 52,700. UPDATED 06/16/11*LJ UPDATED 06/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397983April 27, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 FORD FOCUS STATION WAGON. THE CONTACT WAS DRIVING 45 MPH WHEN HE NOTICED THAT THE TAIL LIGHTS AND MARKER LIGHTS WERE NO LONGER ILLUMINATED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO INFORMED HIM THAT THE WIRING HARNESS WAS CHAFE AND HAD A SHORT CIRCUIT. THE VEHICLE WAS NOT REPAIRED. THE DEALER ADVISED THAT THERE WERE NO RECALLS FOR THE FAILURE HOWEVER, THERE WAS A TECHNICAL SERVICE BULLETIN UNDER NHTSA ITEM NUMBER: 10023297 (ELECTRICAL SYSTEM: WIRING). THE CONTACT DID NOT ORDER THE SERVICE BULLETIN FOR ADDITIONAL INFORMATION. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397424April 25, 2011
AIR BAGS:SIDE/WINDOW
I WAS DRIVING DOWN A CITY STREET WHEN MY DRIVER SIDE AIRBAG DEPLOYED FOR NO REASON. I DID NOT GO OVER A BUMP AND WAS NOT HIT BY ANOTHER VEHICLE TO JUSTIFY THE AIRBAG DEPLOYING. I IMMEDIATELY PULLED OVER AND GOT OUT OF MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396963April 20, 2011
AIR BAGS:SIDE/WINDOW
DRIVING DOWN DIRT ROAD ~45MPH. SPEED LIMIT IS 55MPH. SAID ROAD HAS NUMEROUS POTHOLES, NONE OF LARGE SIZE THAT WERE OBSERVED TO BE CATASTROPHIC. PASSENGER SEAT AIRBAG DEPLOYED WITH PASSENGER IN SEAT. SPOKE WITH FORD COMPLAINT LINE, THEY DENY THIS AS A FAILURE WITHOUT INVESTIGATING OR INSPECTING, NOR DID THEY OFFER. FORD DEALER WHO IS REPAIRING VEHICLE, WAS NOT ABLE TO PROVIDE ME WITH THE INFORMATION OF WHAT SET THE AIRBAG OFF AS OF YET (SENSORS?). FORD DEALER CLAIMS POTHOLE DAMAGE ON VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396105April 16, 2011
ELECTRICAL SYSTEM
ALL OF THE LIGHTS IN THE INSTRUMENT CLUSTER LIT UP AND ALL OF THE GAUGES STOPPED WORKING AND THEN THE CAR SHUT OFF IN THE MIDDLE OF TRAFFIC. IT HAPPENED YESTERDAY AND I HAD THE BATTERY CHANGED BUT THE PROBLEM RESURFACED THE NEXT DAY AND AGAIN THE CAR SHUT OFF IN THE MIDDLE OF TRAFFIC AND I HAD TO HAVE IT TOWED. I HAD THE CAR TOWED TO A MECHANIC TO SEE WHAT IS CAUSING THE PROBLEM BUT THE MECHANIC HAS NOT BEEN ABLE TO FIND THE PROBLEM YET. THIS IS A DANGEROUS SITUATION DUE TO THE CAR STALLING IN THE MIDDLE OF TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395840April 14, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE AIRBAG WARNING LIGHT ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND REPAIRS. ONE YEAR LATER, THE FAILURE RECURRED AND THE CLOCK SPRING WAS REPLACED. THE VEHICLE WAS NOT BEING DRIVEN DUE TO THE SAFETY CONCERNS REGARDING THE AIRBAG. UPDATED 5/9/11 *CN THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED AGAIN IN FEBRUARY 2011. THE DEALER STATED THERE WAS A FAULTY SPRING IN THE STEERING COLUMN. UPDATED 07/06/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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