Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#10789507November 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT LEASED A 2014 FORD FOCUS ELECTRIC. AFTER THE VEHICLE WAS CHARGED, IT WAS DISCOVERED THAT THE OUTLET HAD MELTED. THE MANUFACTURER WAS CONTACTED AND TOLD THE CONTACT THAT THERE MUST BE FAULTY WIRING AT THE RESIDENCE. AN ELECTRICIAN WAS CONTACTED AND STATED THAT THE WIRING WAS NOT FAULTY. THE OUTLET WAS REPLACED, HOWEVER, THE FAILURE RECURRED ON TWO OTHER OCCASIONS WHERE THE OUTLET MELTED AND WAS REPLACED. THE FAILURE ALSO OCCURRED AT THE CONTACT'S OFFICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CHARGING PLUG WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. UPDATED 01/12/16*LJ UPDATED 02/03/16*LJ *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10789707November 10, 2015
UNKNOWN OR OTHER
THE POWERSHIFT TRANSMISSION JERKS AND JOLTS, ESPECIALLY AT TAKE OFF. I DRIVE LOCALLY 95% OF THE TIME AND THIS IS EXACERBATING MY CURRENT MEDICAL PROBLEMS WITH MY NECK, HEAD, BACK AND HIP. I SEE NOW THAT FORD WITHHELD THIS INFORMATION ABOUT WHAT THEY CALLED THEIR NEW AND BETTER TRANSMISSION. HAD THEY TOLD US IT DOES THIS, WE WOULDN'T HAVE BOUGHT IT. I KNEW THE DAY AFTER WE GOT IT AND I WAS HURTING BAD, AND THE DEALER WOULD NOT TAKE IT BACK, EVEN THOUGH THEY KNEW THIS CAR WAS HURTING ME. I TOOK IT TO THEM IN AUGUST AND THEY ACTED LIKE THEY KNEW NOTHING. WHEN I PICKED IT UP TWO DAYS LATER, THEY SAID THEY MADE A SOFTWARE ADJUSTMENT TO MAKE IT MORE COMFORTABLE FOR ME. THAT LASTED FOR A DAY AND A HALF AND DROPPED THE GAS MILEAGE TO 17MPG IN TOWN WHEN IT HAD BEEN GETTING 25.6MPG. AFTER THE DAY AND A HALF, THE AGGRESSIVE JERKING RETURNED AND GAS MILEAGE WENT BACK UP. ALSO, WHEN I PICKED IT UP, THEY THEN ACTED LIKE THEY KNEW ABOUT IT AND PROVIDED ME WITH A TWO PAGE PRINT OUT OF THAT TRANSMISSION AND HOW IT WORKS, AND THEY CLAIM THIS IS NORMAL. THEY ALSO SAID THE SALESPEOPLE ARE SUPPOSED TO TELL PEOPLE ABOUT THIS TRANSMISSION, YET WE WERE TOLD NOTHING AND IT DIDN'T DO IT ON THE TEST DRIVE. IF THE CAR SITS, IT WON'T DO IT AT TAKE OFF, BUT THE MORE YOU DRIVE IT, THE MORE IT DOES IT AND IT IS NOT OCCASIONAL OR SLIGHT. IT ACTS LIKE IT WON'T EVEN GO SOMETIMES AT A GREEN LIGHT OR LOSES POWER SIGNIFICANTLY. THAT'S HOW IT FEELS TO ME BUT I DON'T KNOW IF IT REALLY IS. IT ALSO FEELS LIKE GEARS ARE GRINDING OR SOMETHING IS. THAT DOESN'T SEEM LIKE A GOOD THING AND LIKE SOMETHING WILL BREAK DOWN VERY SOON. NOT HAPPY AT ALL AND WOULD LIKE TO JOIN A CLASS ACTION SUIT. I WILL BE SEEKING LEGAL COUNSEL FOR THE PAIN THEY ARE CAUSING ME WITH SOMETHING THAT I JUST FOUND OUT THEY'VE KNOWN ABOUT FOR A WHILE. THIS CAR HURTS ME EVERY TIME I DRIVE IT, WHILE TAKING OFF FROM EVERY STOPPED POSITII N.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10788804November 6, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 25 MPH, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED AND CAUSED A CRASH. THE CONTACT DROVE INTO A DITCH AND THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10788639November 5, 2015
FUEL/PROPULSION SYSTEM
REF NHTSA ID NUMBER: 10787141. ADDITIONAL INFORMATION REGARDING THE SPUTTERING AND JERKING ISSUE. THE ISSUE IS A HUGE SAFETY ISSUE. IT IS ALSO EXTREMELY DANGEROUS WHEN DRIVING THE CAR. IT IS A HAZARD AND I FEAR THAT I COULD CAUSE AND ACCIDENT WHEN I'M OPERATING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788323November 4, 2015
ENGINE, POWER TRAIN
THE VEHICLE HAS WENT INTO REVERSE ON 3 OCCASIONS WHILE THE GEAR STICK SELECTOR IS IN THE DRIVE POSITION. ONE INCIDENT IT WENT INTO REVERSE, STRIKING A PEDESTRIAN CAUSING INJURY. ON ANOTHER IT WENT INTO REVERSE WHILE ON A FREEWAY, THEN CAME TO A CRAWL AND STOPPED. FORD SENT OUT THEIR FIELD SERVICE TECHNICIAN AND SAID THAT AN ENGINE CRANKSHAFT SEAL WAS LEAKING (IN ADDITION TO THE CLUTCH SEALS THAT HAD BEEN REPLACED FOR LEAKAGE EARLIER). THE DEALER SAYS THAT THESE LEAKS ARE COMMON AND CAUSE THE TRANSMISSION TO EXHIBIT ERRATIC BEHAVIOR, INCLUDING GOING INTO REVERSE. ACCORDING TO THE FORD DISPUTE RESOLUTION DEPARTMENT, THEY COULD FIND NO ABNORMAL CODES IN THE COMPUTER OF THE CAR - WHICH COULD BE A WHOLE OTHER DEFECT IN ITSELF. FORD REFUSES TO PROVIDE ME PAPERWORK ON THE TECHNICIAN'S REPORT/REVIEW OF THE VEHICLE AND CANNOT GUARANTEE THAT IT WILL NOT HAPPEN AGAIN, NOR WILL THEY VERIFY THAT THE FIXES ARE SAFE. FORD WAS "UNABLE TO DUPLICATE" THE TRANSMISSION GOING IN REVERSE DURING THEIR 7 MILE TEST DRIVE. A PERSON AT THE DEALERSHIP'S SERVICE DEPARTMENT TOLD ME THAT THEY TRY NOT TO DRIVE THE CARS VERY FAR AND WITH A COLD TRANSMISSION SO THAT THE ISSUES ARE NOT PREVALENT AND CANNOT BE DUPLICATED AND THEY WILL NOT HAVE TO DIAGNOSE ANYTHING. THEY ALSO VERIFIED THAT THEY HAVE A LOT OF ISSUES WITH THESE VEHICLES, AND WITH FORD IN GENERAL TRYING TO AUTHORIZE REPAIRS. I FEEL THAT SOMETHING AS SERIOUS AS THIS SHOULD NOT HAVE TO BE "DUPLICATED" IN ORDER TO HAVE A FIX LOOKED INTO. I WISH WE WERE ABLE TO FORM A PETITION WITH THE NHTSA TO FILE A FORMAL INVESTIGATION INTO THE SAFETY PRACTICES OF FORD AND THE SAFETY OF THESE PARTICULAR DPS6 TRANSMISSIONS. SEARCH FORD FIESTA 2011-2014 AND FORD FOCUS 2012-2014 ON THE NHTSA - THEY ARE ALL MADE WITH THE SAME TRANSMISSION TECHNOLOGY. I HAVE FILED A LEMON LAW COMPLAINT WITH MY STATE, WHO SEEMED VERY FRUSTRATED WITH FORD.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10788347November 4, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION JERKED BETWEEN FIRST AND THIRD GEAR. THE VEHICLE WAS TAKEN TO A DEALER ON MORE THAN THREE OCCASIONS WHERE THE FAILURE WAS UNDETERMINED. WHEN SHIFTING GEARS INTO DRIVE OR REVERSE, THE VEHICLE INDEPENDENTLY SURGED. THE BRAKE PEDAL WAS DEPRESSED WITH FORCE WHEN THE FAILURE OCCURRED. THE DEALER STATED THAT THE CLUTCH ASSEMBLY AND THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788426November 4, 2015
ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE'S TRANSMISSION SHIFTS INTO OTHER GEARS WHILE IN DRIVE. THREE SEPARATE TIMES IT HAS WENT INTO REVERSE. TWICE WHILE COMING FROM A STOP, ONCE WHILE IN MID DRIVE. MY VEHICLE WAS IN THE SHOP A TOTAL OF 57 DAYS SO FAR THIS YEAR, GOT IT BACK ON FRIDAY AFTER A FIELD SERVICE ENGINEER CAME TO LOOK AT IT. THEY WERE UNABLE TO REPLICATE ANY ISSUES WITH THE TRANSMISSION, BUT WOULD NOT CERTIFY IT AS "SAFE." TODAY, I WAS DRIVING AT 65 MPH ON THE HIGHWAY WHEN THE ENGINE REVVED HIGH AND THE DASH DISPLAY SHOWED I WAS IN PARK. IT LIMPED TO A STOP ON THE HIGHWAY THEN FLASHED "TRANSMISSION NOT IN PARK P" BEFORE IT SHUT DOWN. AFTER CALMING MY NERVES JUST A BIT, I WAS ABLE TO RESTART THE VEHICLE. I WAS ABOUT 4 MILES FROM THE DEALERSHIP AND WAS ABLE TO DRIVE IT (SLOWLY) TO THEM. I WAS ABLE TO SNAP A PHOTO SHOWING THE VEHICLE IN PARK DOING 65MPH WITH AN RPM OF 3500. HOWEVER, FROM PREVIOUS EXPERIENCE, THIS IS NOT "PROOF" IF THE ISSUE IS NOT DUPLICATED BY FORD DIRECTLY. SO TO DATE AT 19,970 MILES, THE VEHICLE HAS WENT OUT OF GEAR 4 TIMES. THE VEHICLE STOPPING ON A HIGHWAY BY GOING INTO REVERSE AND PARK IS NOT A SAFE CONDITION THAT COULD LEAD TO A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788022November 3, 2015
POWER TRAIN
TRANSMISSION OF THIS CAR HAS INTERMITTENT BUCKING, SLIPPING CONVERSELY WITH SUDDEN ACCELERATION IN LOWER GEARS WHICH HAPPENS AT DIFFERENT TIMES BUT ALWAYS WHEN IT'S IN A STARTING GEAR. ONCE IT IS GOING OVER 35 MPG, IT'S OKAY. I WASN'T NOTIFIED OF A RECALL UNTIL I RAN A VEHICLE HEALTH REPORT ON MY CAR AND THEN I HAD TO CONTACT MY DEALER FOR THIS SERVICE. I TOOK CAR IN FOR SERVICE TODAY AND FOUND OUT THAT THE CLUTCH NEEDS TO BE REPLACED (IT'S AN AUTOMATIC TRANSMISSION) I HAVE READ ABOUT THESE CARS AND THAT MOST OF THEM HAVE FAULTY TRANSMISSIONS AND THAT FORD ISN'T DOING ANYTHING ABOUT THIS. FORD, APPARENTLY, KNEW THAT THIS TRANSMISSION IS FAULTY AND STILL LET DEALERS SELL THEM. HOW DO I JOIN A CLASS ACTION SUIT AGAINST THEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788131November 3, 2015
POWER TRAIN
RIGHT AFTER WE BOUGHT THE CAR, WHEN WE ACCELERATE THE CAR SHUTTERS AND SHAKES. IT WILL ALSO HESITATE WHICH HAS CAUSED US TO ALMOST BE REAR ENDED SEVERAL TIMES. WE CALLED DEALERSHIP WERE CAR WAS PURCHASED AND TOOK IT IN FOR THEM TO TEST DRIVE. WAS TOLD IT NEED TO BE REPAIRED HOWEVER THEY DIDN'T HAVE A OPENING FOR 6 MONTHS . THIS DELAY WAS BECAUSE FORD COULD NOT GET THEM THE PARTS . WE WERE TOLD THAT'S ALL THEY COULD DO AND TO DRIVE IT ANYWAY. THE PROBLEM HAS ONLY GOTTEN WORSE. WE FINALLY GOT THE CAR IN AND NOW A ONE DAY REPAIR AS WE WERE TOLD HAS TURNED INTO 3 DAYS SO FAR. THE DEALER CONTINUES TO BLAME FORD FOR THE TIMES AND DELAYS. WHEN ASKED WHAT OTHER DAMAGE HAS NOW BEEN DONE TO THE OTHER PARTS OF THE CAR INCLUDING TO ENGINE WE WERE TOLD THEY DIDN'T KNOW AND FORD HAS NO PLANS TO ADDRESS IT. IN TALKING TO A ENGINEER FOR FORD WE WERE TOLD THERE COULD BE DAMAGE TO THE ENGINE AS WELL AS OTHER PARTS DO TO THE FACT THEY WERE NOT DESIGNED TO BE PUT UNDER THAT CONSTANT STRESSES BY THE DEFECTIVE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787635November 2, 2015
POWER TRAIN
THIS HAS HAPPENED MULTIPLE TIMES, WHEN TRYING TO TURN OUT OF A SIDE STREET ONTO AN MAIN INTERSECTION MY CAR HESITATES, JERKS, AND SHAKES CAUSING ME TO BE SLOW PULLING OUT AND ALMOST CAUSING MULTIPLE ACCIDENTS WHEN I KNOW I HAVE PLENTY OF RUN IF THE CAR DOESN'T HESITATES. I HAVE TAKEN THIS TO FORD MULTIPLE TIMES AND NOTHING HAS BEEN DONE. I HAVE READ OF MANY OTHER USERS HAVE THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787393October 31, 2015
POWER TRAIN
I PURCHASED THE CAR ON 1/13/2015 AS A FORD CERTIFIED USED VEHICLE WITH 6,340 MILES ON THE ODOMETER. ON THE WAY HOME THE CAR LURCHED IN TRAFFIC NEARLY REAR ENDING A CAR COMING TO A STOP IN FRONT OF ME AND HAD A LOUD CRUNCHING NOISE. I WAS ABLE TO STOP, AND IT APPEARED TO FUNCTION WELL ENOUGH TO CONTINUE HOME ALTHOUGH IT DID NOT HAVE THE SAME AMOUNT OF POWER. NO WARNING LIGHTS CAME ON BUT I CALLED THE DEALERSHIP TO REPORT THE ISSUE. I WAS TOLD AT THIS TIME THAT THIS "WAS SUPPOSED TO HAPPEN" AND THAT THIS WAS A "SPECIAL TYPE" OF TRANSMISSION. I DID NOT BELIEVE THIS AND ASKED TO HAVE AN APPOINTMENT TO HAVE THE CAR LOOKED AT. ON 1/20/15 IT WAS FOUND THAT SOMETHING HAD "FAILED" IN THE AUTOMATIC CLUTCH AND THAT THE CAR WOULD NEED A NEW CLUTCH. I GOT THE CAR BACK ON 1/22/15 WITH A SET OF INSTRUCTIONS FOR "GREEN CLUTCH BRAKE-IN". THE CAR APPEARED TO BE FUNCTIONING PROPERLY UNTIL APPROXIMATELY 12,000 MILES WHEN I STARTED TO NOTICE SIGNIFICANT SHUDDERING AND REDUCED POWER WHEN ACCELERATING IN TRAFFIC, THIS WAS ESPECIALLY SCARY WHEN TRYING TO MERGE WITH FREEWAY TRAFFIC. ON 5/19/15 THE CAR WAS VERIFIED TO HAVE AN ISSUE AND THE DEALERSHIP REPROGRAMMED THE TRANSMISSION CONTROL MODULE TO CORRECT THE SHUDDERING. THIS APPEARED TO CORRECT THE PROBLEM TEMPORARILY, BUT THE CAR BEGAN TO SHUDDER AGAIN AND ALSO APPEARED TO POP OUT OF GEAR WHILE TRYING TO ACCELERATE UP A HILL. THE DEALERSHIP REPROGRAMMED THE TCM AGAIN ON 10/13/15 AND DETERMINED IT SHOULD BE GOOD TO GO. THEN 10/27/15 WHILE TRAVELING AT 75 MPH ON THE FREEWAY WITH CRUISE CONTROL ON, THE TRANSMISSION EXPERIENCED ONLY WHAT CAN BE REFERRED TO AS "CATASTROPHIC FAILURE" AT 21,500 MILES. WE ARE STILL AWAITING WORD FROM THE DEALERSHIP AS TO HOW THIS IS GOING TO BE FIXED AND IF OR WHEN WE SHOULD GET THE CAR BACK. I HAVE ALL SERVICE RECORD COPIES AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787414October 31, 2015
STEERING
PURCHASED THE CAR USED WITH ONLY 10K MILES, AFTER LEAVING DEALERSHIP DRIVING HOME ON FREEWAY SPEEDS I NOTICED THE CAR WOULD NOT TRACK CORRECTLY AS IS WANDERS LEFT AND RIGHT WITH A JERKING PULL REQUIRING CORRECTION INPUTS THE WHOLE TRIP. TOOK CAR TO DEALERSHIP, FIRST THING THEY DID IS ROTATE AND BALANCE TIRES. DID NOT FIX PROBLEM. I HAVE READ OF NUMEROUS REPORTS OF THIS SAME ISSUE. WHEN WILL FORD STAND UP TO THIS PROBLEM BEFORE IT TAKES SOMEONES LIFE. THE ELECTRONIC STEERING PROBLEMS ARE A SERIOUS AND DANGEROUS ISSUE. I DO NOT RECOMMEND ANYONE PURCHASE ANY FORD FOCUS UNTIL THIS POOR SYSTEM IS REPLACED, OR A RECALL IS INSTATED TO FIX THIS SERIOUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787418October 31, 2015
SERVICE BRAKES, STEERING
TRAVELING STRAIGHT ON THE TOLL ROAD AT 70MPH (SPEED LIMIT) WITH THE CRUISE CONTROL ON THE BACK END OF THE VEHICLE STARTED FISH TAILING AND WENT OUT OF CONTROL INTO A GUARDRAIL WHICH TOTAL THE VEHICLE. THE VEHICLE WAS JUST PURCHASED A MONTH PRIOR. I WILL SUBMIT PHOTOS AND DOCUMENTS ON REQUEST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10787257October 30, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO APPLY FORCE TO THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE TO MOVE FORWARD. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786904October 29, 2015
POWER TRAIN
WITHIN THE FIRST 6 MONTHS/8,000 MILES, I NOTICED A HESITATION WHEN I ATTEMPTED TO ACCELERATE FROM A STOP. I'D STEP ON THE GAS AND NOTHING WOULD HAPPEN; THEN SUDDENLY I'D BE SPITTING GRAVEL OR LEAVING RUBBER ON THE ROAD. I KNEW THE PROBLEM WAS WITH THE CAR AND NOT MY DRIVING. BY 12 MONTHS/12,000 MILES, I STARTED GETTING A "CLUTCH SHUDDER," MOSTLY WHEN ACCELERATING AROUND CORNERS. THE SHUDDERING CONTINUED TO GET WORSE. SOON, IT WAS HAPPENING EVEN WHEN ACCELERATING STRAIGHT AHEAD. NOW THE SHUDDER AND/OR HESITATION HAS BEEN HAPPENING AT HIGHER SPEEDS (AROUND 45 MPH) AND/OR IN HIGHER GEARS. THIS PROBLEM HAS BEEN ONGOING AND GETTING WORSE FOR OVER A YEAR, SO I DO NOT HAVE A SPECIFIC DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787098October 29, 2015
POWER TRAIN
I PURCHASED THIS VEHICLE NEW IN OCTOBER 2013 FROM A LOCAL DEALER. IT WAS NOT DISCLOSED TO ME AT THE TIME OF PURCHASED THAT THE TRANSMISSIONS ON THIS CAR WAS ONE THAT WAS EXPERIENCING PROBLEMS AND WAS A KNOWN FACT BY FORD MOTOR CO. I STARTED EXPERIENCING ISSUES WITH MY TRANSMISSION A FEW MONTHS AGO THAT HAVE PROGRESSIVELY GOTTEN WORSE: JERKING, NOISES, NOT PROPERLY SHIFTING, LURCHING FORWARD, STALLING. I HAVE RECENTLY LEARNED THAT THIS PROBLEM HAS BEEN PRESENT IN THE FORD FIESTA AND FOCUS MODELS FOR A FEW YEARS. I TOOK THE CAR INTO THE DEALER SERVICE DEPARTMENT, ONLY TO FIND OUT WHAT I ALREADY SUSPECTED, THAT I NEED A NEW CLUTCH. ONE WAS ORDERED BUT I WAS GIVEN MY CAR WITH THE DEFECTIVE CLUTCH TO DRIVE UNTIL THE NEW CLUTCH COMES IN (4-6 WEEKS ESTIMATE). I FEEL CHEATED AND UNSAFE. BIG CORPORATE WINS AGAIN. CONSUMERS ARE OUT ON A LIMB. I HAVE FILED A COMPLAINT WITH FORD MOTOR CO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787141October 29, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN
MY 2014 FORD FOCUS SPUTTERS AND JERKS FROM THE STOP POSITION DURING THE INITIAL ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786808October 28, 2015
POWER TRAIN
MULTIPLE DATES OF INCIDENT, THE ONE LISTED BELOW IS THE MOST RECENT. VEHICLE SHUDDERS, JERKS, AND SHAKES WHILE IN MOTION, OFTEN ON STREETS, SOMETIMES ON HIGHWAYS. CAN OCCUR WHEN EITHER GOING FORWARD, BACKWARD, OR MAKING A TURN. SOMETIMES JUMPS FORWARD WHEN FIRST PLACING FOOT ON GAS (RATHER THAN SMOOTHLY ACCELERATING) AND HAS TWICE STALLED OUT WHILE DRIVING. HAVE BROUGHT IT TO THE DEALER'S SERVICE STATION FOUR TIMES, AND EACH TIME HAS HAD IT "ADJUSTED" ONLY TO HAVE PROBLEM RETURN. HAVE CONTACTED FORD CUSTOMER CARE, BEEN REFERRED TO FORD REGIONAL MANAGER, AND TOLD, BASED ON OUR SERVICE HISTORY, WE DON'T MEET COMPANY "GUIDELINES" FOR A BUYBACK OR REPLACEMENT. WAS TOLD HE COULD NOT LEGALLY TELL ME WHAT THOSE "GUIDELINES" ARE. THIS IS PLAYING WITH PUBLIC SAFETY. DID NOT USE VEHICLE FOR OVER THREE WEEKS, TRIED IT YESTERDAY, SAME PROBLEM. IT IS BACK AT THE DEALER FOR SERVICING BUT WAS TOLD THEY MIGHT NOT "GET TO ME" FOR A FEW WEEKS. USELESS AS A SAFE MODE OF TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786233October 27, 2015
POWER TRAIN, UNKNOWN OR OTHER
CAR STOPPED DRIVING ON INTERSTATE 66 NO POWER THOUGH ENGINE WAS RUNNING THIS WAS ONLY TWO WEEKS AFTER HAVING A NEW CLUTCH FOR JUDDERING AND SHAKING AND JUMPING FORWARD THIS INCIDENT WAS LIFE THREATENING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786248October 27, 2015
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
AUGUST 28, 2015. WHILE HEADING WESTBOUND ON A TRAVELED HIGHWAY; A VEHICLE PULLED OUT IN FRONT OF THE WESTBOUND CAR AND CAUSED AN ACCIDENT WHEREIN, THE AIRBAGS DID NOT DEPLOY OR THE SEATBELTS DID NOT LOCK. VEHICLE WAS DOING ABOUT 45 MPH WHEN ACCIDENT OCCURRED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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