Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10896588August 17, 2016
VISIBILITY/WIPER, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 25 TO 35 MPH, THE WINDSHIELD WIPERS ACTIVATED ON THEIR OWN AND THE CONTACT NOTICED SMOKE AND FLAMES UNDER THE HOOD. THE CONTACT PULLED OVER AND CALLED 911. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NEITHER A POLICE NOR A FIRE REPORT WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10896687August 17, 2016
ENGINE
I BOUGHT MY CAR IN JANUARY 2012 - THE CAR RAN GREAT FOR THE FIRST 8 MONTHS, IT WAS A SMOOTH RIDE AND THE ACCELERATION WAS QUICK. THAT YEAR I DROVE ALMOST 30K MILES UP AND DOWN THE CALIFORNIA COAST. TOWARDS THE END OF THAT YEAR I STARTED TO NOTICE MY CAR WASN'T RUNNING THE SAME, THE ACCELERATION LAGGED AND WHEN I WOULD ACCELERATE FROM 0MPH TO 20MPH IT WOULD SHAKE - FELT LIKE THE TRANSMISSION WASN'T SWITCHING GEARS PROPERLY SO I BROUGHT IT INTO FORD WHERE I ORIGINALLY BOUGHT IT IN SEASIDE CA IN MONTEREY COUNTY. THEY RAN SOME TESTS AND SAID IT WAS FINE AND THAT WHAT I WAS FEELING WAS FROM THE NEW ENGINE FORD HAD CREATED TO HELP THEIR CARS RUN EFFICIENTLY AND NOT USE AS MUCH GAS. I ALSO BROUGHT IT INTO FORD SANTA MONICA IN LOS ANGELES CA SEVERAL TIMES WITH THE SAME ISSUE - THIS WENT ON FOR YEARS AND THEY ALWAYS SAID THE SAME THING. IN AUGUST OF 2015 SANTA MONICA FORD FINALLY DISCOVERED THAT MY CAR INDEED HAD A RECALL AND NEEDED A NEW CLUTCH, BUT IT WAS BACK ORDERED. ON JANUARY 18TH OF 2016 MY GIRLFRIEND AND I WERE DRIVING ON THE 405 SOUTH HEADED TO ORANGE COUNTY. MY GIRLFRIEND WAS DRIVING ABOUT 65 IN THE CARPOOL LANE - ALL OF A SUDDEN THE GAS PEDAL STOPPED WORKING AND THE RPMS WERE FLOORING, BUT THE ENGINE COULDN'T CATCH - WE HAD TO GET OVER 5 LANES BEFORE WE RAN OUT OF GAS AND WERE ALMOST KILLED BY A HUGE SEMI/18 WHEELER THAT WAS DRIVING OVER 70MPH. I HAD MY CAR TOWED FIRST THING TUESDAY MORNING BECAUSE MONDAY WAS A HOLIDAY. SANTA MONICA FORD SAID IT WAS FINE, THAT FRIDAY THE SAME THING HAPPENED SO I BROUGHT IT TO FORD STAR LINCOLN IN GLENDALE. I'VE HAD OVER 4 CASES WITH FORD CORPORATE ABOUT MY CLUTCH AND TRANSMISSION ISSUE AND EVERY COUPLE MONTHS THEY CHANGE THE REGIONAL MANAGER I WAS DEALING WITH AND EVERY SINGLE CASE HAS MYSTERIOUSLY BEEN CLOSED FOR NO REASON. WHEN I CALL FORD TO ASK WHY THEY ARE CLOSED WHEN THEY HAVEN'T BEEN RESOLVED AND THEY SAY THEY DON'T KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896186August 16, 2016
UNKNOWN OR OTHER
WHILE GOING DOWN THE ROAD MY DRIVERSIDE DOOR SWUNG OPEN. ONCE STOPPED I WAS UNABLE TO GET THE DOOR TO RELATCH TO CLOSE. THIS WAS A COUPLE MONTHS AGO. THE DOOR IS HAVING TO BE HELD CLOSED WITH A ROPE WHILST I CRAWL THROUGH THE PASSENGER SIDE DOOR WHICH IS VERY DIFFICULT. HAVING 3 KIDS THIS IS A VERY SCARY SAFELY ISSUE. THE LATCH WILL COST 300-500 TO FIX. I FEEL LIKE THIS IS AN ERROR IN THE MAKING OF THE VEHICLE AND THAT FORD SHOULD FIX THE DOOR LATCH AT NO COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896188August 16, 2016
STRUCTURE:BODY, STEERING
MY CAR'S STEERING WHEEL GOT STUCK WITH A NOTICE SAYING "POWER STEERING ASSIST FAULT". THE FIRST TIME THE PROBLEM OCCURRED THE CAR WAS BACKING UP, AND THE PROBLEM WENT AWAY WHEN I PARKED AND RESTARTED THE CAR. THE SECOND TIME THE PROBLEM STAYED... THE COST TO FIX THE PROBLEM WAS ESTIMATED AT ABOUT $2000 (PARTS AND LABOR) AT THE DEALERSHIP. THE MILEAGE WAS AROUND 60,000 AT THE TIME. LAST WEEK (08/12/2016, AT ABOUT 72,000 MILES), A WARNING CAME ON ABOUT A DOOR BEING OPEN WHILE I WAS PARKING. IT WAS THE ONE AT THE BACK ON THE DRIVER'S SIDE. THE DOOR WOULD NOT LOCK, SO I TIED IT WITH A SEATBELT TO KEEP DRIVING. SINCE THEN THE CAR GOES INTO PANIC MODE NOW AND THEN WHEN I LEAVE IT LOCKED, PROBABLY BECAUSE THE DOOR MOVES AND IT FEELS LIKE SOMEONE MECHANICALLY FORCED THE LATCH OPEN. I SOMEHOW FEEL LUCKY THAT NONE OF THE PROBLEMS OCCURRED WHILE DRIVING IN TRAFFIC, BUT I AM NOW CONCERNED ABOUT SOMETHING ELSE FAILING (LIKE A DOOR FLYING OPEN) IN WORSE CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896366August 16, 2016
UNKNOWN OR OTHER
DOOR LOCK STOPPED WORKING WHILE DRIVING DOOR OPENED ON TURN. HAVE TO HOLD THE DOOR CLOSED TO DRIVE OR TIE ROPE TO DOOR. MAJOR SAFETY HAZARD DRIVERS DOOR. VIN NOT IN RECALL BUT FITS ALL SYMPTOMS LIVE IN WARM AREA IN SOUTHTEXAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896377August 16, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE REAR DRIVER SIDE DOOR INDEPENDENTLY OPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THERE WAS A MANUFACTURER'S REGIONAL SAFETY RECALL TO ADDRESS THE ISSUE, BUT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND RECALL DETAILS WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896394August 16, 2016
STRUCTURE:BODY
ON AUGUST 2ND, 2016, THE BACK DOOR LATCH ON THE DRIVER SIDE FAILED, AND IT WILL NO LONGER HOLD THE DOOR CLOSED. I HAD OPENED MY BACK DOOR TO PUT MY BACKPACK IN THE BACKSEAT, AND WHEN I CLOSED THE DOOR, IT CLOSED COMPLETELY, BUT WOULD NOT LATCH AND HOLD THE DOOR SHUT. I NOW HAVE A RATCHET STRAP GOING FROM BACK DOOR TO BACK DOOR, HOLDING MY DOOR CLOSED.IT WAS STATIONARY AT THE TIME. I DIDN'T THINK TOO MUCH ABOUT IT BEYOND I NEEDED TO GET IT FIXED, UNTIL I WENT TO THE FORD DEALER TO ORDER A REPLACEMENT PART. I WAS TOLD BY THE PARTS ASSOCIATE THAT THE LATCH I NEEDED WAS ON BACK ORDER. AFTER A LITTLE RESEARCH I FOUND THAT FORD HAS RECALLS ON THE SAME MODEL YEAR FUSION AND FIESTA FOR THIS SAME FAILURE, AND THERE ARE SOME COMPLAINTS SURFACING ABOUT THE FOCUS. SIDE NOTE: 2 WEEKS LATER, I AM STILL WAITING ON THE REPLACEMENT DOOR LATCH MECHANISM. IT REALLY MAKES ME THINK THAT FORD USED THE SAME PART IN THE FIESTA, FOCUS AND FUSION MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896436August 16, 2016
STRUCTURE:BODY
THE DRIVER'S SIDE REAR DOOR WILL NOT LATCH. THE LATCH LOOKS BROKEN COMPARED TO THE OTHER REAR DOOR LATCH, BUT UNKNOWN SPECIFICALLY WHAT PART IS BROKEN. THE DOOR LATCH BROKE WHEN PARKED IN OUR DRIVEWAY. MY HUSBAND OPENED THE DOOR TO GET SOMETHING OUT OF THE BACK AND WHEN HE CLOSED IT, IT BOUNCED BACK SLIGHTLY AND WOULD NOT CLOSE. NO INJURIES AS A RESULT OF THE LATCH BREAKING. FORD SAYS (IN A CALL ON 8/16/16) OUR VIN IS NOT A PART OF THE RECALL AND WILL NOT TELL US IF THE LATCH ON OUR CAR IS THE SAME PART INSTALLED ON VEHICLES THAT ARE A PART OF THE RECALL. OUR FORD SERVICE DEALER IS BACKORDERED ON THE PART AND WILL NOT HAVE IT AVAILABLE UNTIL AUG 31ST, AND FORD WILL NOT PAY FOR THE FIX, WHICH IS ESTIMATED AT $500-$600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896444August 16, 2016
VISIBILITY/WIPER
THE PASSENGER WINDSHIELD WHIPER DOESN'T WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896462August 16, 2016
UNKNOWN OR OTHER
2012 FORD FOCUS DRIVER'S SIDE DOOR WILL NOT LATCH. IN ORDER TO KEEP THE DOOR CLOSED I HAVE TO HOLD IT OR KEEP IT TIED DOWN. DUE TO HOW UNSAFE IT IS, I CAN NO LONGER OPERATE THIS VEHICLE UNTIL THE ISSUE IS RESOLVED. THE WARNING LIGHT DOES APPEAR THAT THE DOOR IS OPEN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895934August 15, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING AND THE POWER STEERING ASSIST FAILURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE DIAGNOSTIC RESULTS WERE NOT PROVIDED.THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895946August 15, 2016
UNKNOWN OR OTHER
MY 2012 FORD FOCUS DRIVERS DOOR LATCH IS BROKEN, THIS CAR HAS 36000 MILES ON IT AND FORD WANTS SEVERAL HUNDRED DOLLARS TO REPAIR. I FEEL LIKE THIS IS A FLAW IN THE CAR AND SHOULD BE COVERED BY FORD. THIS HAPPENED WHILE TURNING A CORNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896057August 15, 2016
UNKNOWN OR OTHER
DRIVER SIDE REAR DOOR WILL NOT LATCH. I WAS PARKED AND OPENED MY DOOR FROM THE INSIDE GOT OUT AND TRIED TO SHUT THE DOOR AND IT WILL NO LONGER LATCH OR LOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896097August 15, 2016
STRUCTURE:BODY
THE DRIVER DOOR WILL NO LONGER LATCH. THE DOOR WILL CLOSE COMPLETELY BUT THE LATCH DOES NOT ENGAGE TO HOLD THE DOOR CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896142August 15, 2016
STRUCTURE:BODY
MY WIFE WAS BACKING OUT OF OUR DRIVEWAY AND BEGINNING TO PULL OFF AND THE DRIVER DOOR JUST FLEW OPEN. THE LATCH WILL NOT SECURE THE DOOR. SHE COULD HAVE BEEN SERIOUSLY INJURED. MY LOCAL FORD DEALER IS HUB CITY FORD IN CRESTVIEW FL. AND THEY SAID I HAVE TO PAY FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895881August 15, 2016
STEERING
POWER STEERING DOESN'T IMMEDIATELY COME ONE WHEN CAR STARTS, THE YELLOW INFORMATION LIGHT APPEARS, HAVE TO RESTART THE CAR TO GET IT ON. THIS WAS THE FIRST WEEK IT STARTED. IT WENT OUT ON A NASTY CURVE GOING 55 MPH AND ALMOST CAUSED A MAJOR WRECK AND ALSO ON THE INTERSTATE A FEW HOURS AFTER THAT. I HAD TO LEAVE IT SET A WHILE AND RESTART IT BEFORE I HAD POWER STEERING. THIS IS VERY VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895733August 14, 2016
STRUCTURE:BODY
WHILE DRIVING ON THE FREEWAY THE REAR DRIVING DOOR FLEW OPEN. CAR TO THE LEFT OF US HAD TO SWERVE TO AVOID TAKING THE DOOR OFF. MY DAUGHTER WAS SITTING NEXT TO THE DOOR. AND WAS TRYING TO HOLD THE DOOR CLOSED UNTIL I COULD PULL OVER SAFELY. THIS IS IS EXTREMELY DANGEROUS TO HAVE TO THIS HAPPEN TO ANYONE!! TOOK IT TO FORD AND THEY SAID YES THEY ARE BACKED UP WITH CARS WITH SAME PROBLEM. WHAT THE HECK?! AND THESE ARE THE SAME LATCHES RECALLED IN OTHER VEHICLES!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895756August 14, 2016
SEAT BELTS
DOOR LATCH BROKE ON DRIVER SIDE DOOR 7/28/16, NOW PASSENGER DOOR LOCK BROKE ON 8/14/16. I PAID $542 FOR DRIVERS DOOR TO BE FIXED. NOW I NEED TO GET OTHER DOOR FIXED. DOOR WILL NOT STAY CLOSED WHILE DRIVING. I WAS GETTING IN MY CAR TO LEAVE AN ESTABLISHMENT AND THE DOOR WOULD NOT STAY CLOSED. I HAD TO STRAP MY SEATBELT THROUGH THE DOOR HANDLE TO HELP KEEP IT SHUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895788August 14, 2016
STRUCTURE:BODY
THIS IS THE 3RD TIME THAT THIS VEHICLE HAD A DOOR LATCH FAILURE. THE RIGHT REAR DOOR OPEN DUE TO A DEFECT IN THE DOOR LATCH & THIS TIME THE DOOR HIT A SUPPORT COLUMN IN A PARKING GARAGE AT THE MALL & DAMAGE THE DOOR. I FILLED A COMPLAINT TWICE ON THIS VEHICLE HERE. NOW I NEED TO ORDER A NEW LATCH FOR THIS DOOR SO THAT IT CAN BE SECURED. THE CAR IS PARKED AGAIN WAITING FOR THE PART & THEN IT WILL HAVE TO GO TO BODY SHOP TO FIX THE DAMAGE TO THE DOOR. SOMETHING NEEDS TO BE DONE TO ADDRESS THIS PROBLEM WITH THE DOOR LATCHES ON THESE CARS. I KNOW THAT FORD HAS RECALL'S FOR OTHER VEHICLES WITH DOOR LATCH PROBLEMS. I AM SURE THAT THE DOOR LATCHES ON THIS VEHICLE IS MORE THEN LIKELY MADE TO THE SAME SPEC AS THE ONE'S WITH THE RECALL'S OR MADE BY THE SAME COMPANY. I SEE ON THE NET THAT THERE ARE A LOT OF PEOPLE THAT HAVE THE SAME PROBLEM WITH THERE FORD FOCUS LIKE I AM HAVING.LUCKY FOR ME THAT I CAN CHANGE THE DOOR LATCH SINCE THIS IS WHAT I DO FOR A LIVING WHICH IS SOME 43 YEAR'S IN THE BUSINESS. EVEN AT THAT IT STILL COST A LOT OF MONEY FOR THE PART & THE TIME IT TAKES TO GET.THE FIRST DOOR LATCH COST ME $239.17, THE SECOND ONE WAS $206.26 WITH THE DISCOUNT THAT I GET. OTHER PEOPLE ARE PAYING AS MUCH AS $600.00 A DOOR TO GET FIXED AT THE DEALERS. IF THIS DOOR HIT A SUPPORT COLUMN THIS TIME MAYBE NEXT TIME IT CAN HIT A PERSON WHICH COULD RESULT IN A SERIOUS INJURY. IF YOU NEED TO GET IN TOUCH CALL AT [XXX] OR E-MAIL ME AT [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895804August 14, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
VEHICLE IN MOTION DRIVING ABOUT 60-65MPH ON THE HIGHWAY, THE CHECK ENGINE LIGHT TURNED ON THE DASHBOARD. VEHICLE COULD NOT ACCELERATE FELT AS IF ON NEUTRAL. I BEGAN TO LOSE SPEED AND HAD THE FORTUNE NO INCOMING VEHICLES WERE BEHIND ME. I SHUT THE CAR OFF ONCE ON THE SIDE OF THE ROAD. VEHICLE AFTER BEING OFF FOR 15 MINUTES WAS ABLE TO DRIVE BUT REVERSE GEAR WAS NONE FUNCTIONAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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