Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10916796October 18, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE THE VEHICLE, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST HAD FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 12/21/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON OCTOBER 14, 2016. UPDATED 12/27/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917194October 18, 2016
STEERING
MY WIFE WAS DRIVING ON A CITY STREET AND WHEN SHE MADE A LEFT TURN THE POWER STEERING FAILED , AND ALMOST HIT ANOTHER CAR . SHE WAS ABLE TO GET THE CAR TO A PARKING LOT . I DID SOME RESEARCH AND I AM NOT THE ONLY ONE WITH THIS ISSUE . FORD NEEDS TO WARRANTY ALL AFFECTED CARS AND FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916569October 17, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT HAD THE CLUTCH REPLACED ON THE VEHICLE, BUT IT CONTINUED TO JERK EACH TIME THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 12/20/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916515October 17, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MALFUNCTION WAS DUE TO THE FUEL TANK AND FUEL PUMP, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916320October 16, 2016
ENGINE, STEERING
POWER STEER ASSIST SYSTEM WENT OUT COMPLETELY. I WAS DRIVING AND TOOK A TURN AND THE ELECTRIC MOTOR FAILED AND CANT STEER THE CAR AT ALL. SITTING IN DRIVEWAY UNDRIVABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916319October 16, 2016
STEERING
STEERING ASSIST MALFUNTION ,MY STERING IS HARD ,AND MY DEALER NO CANT FIX THAT PROBLEM,MY CAR HAVE 73513 AND HAVE GUARANTY ,AND THE DEALER SAID ,I NEED PAID FOR FIX THAT PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916296October 15, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING
DRIVING DOWN THE HIGHWAY AND MY POWER STEERING IN MY 2012 FORD FOCUS WENT OUT COMPLETELY ALMOST CAUSE ME TO CRASH WAS GOING 70 MPH AND BEARLY WAS ABLE TO GET TO THE SIDE OF THE ROAD SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916053October 14, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR DRIVER SIDE DOOR UNLATCHED INDEPENDENTLY WITHOUT WARNING. THE CONTACT MENTIONED THAT THE DOOR FAILED TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915958October 13, 2016
LATCHES/LOCKS/LINKAGES, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. UPON COMING TO A STOP, THE GEAR SHIFT RANDOMLY SHIFTED FROM DRIVE TO NEUTRAL WITHOUT WARNING AT ANY RATE OF SPEED. THE CONTACT CHECKED THE GEAR SELECTOR SEVERAL TIMES, WHICH INDICATED THAT THE GEAR WAS IN DRIVE; HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES), WHICH INDICATED THAT THE PARTS MAY BECOME AVAILABLE IN THE SECOND QUARTER OF 2017. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915965October 13, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 55 MPH, THERE WAS A KNOCKING NOISE COMING FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION BAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915989October 13, 2016
STEERING
THE STEERING ASSIST FAULT HAPPENED A FEW TIMES AFTER I PURCHASED THE VEHICLE AT 60,000 MILES APRIL OF 2015 . TURNING ON AND OFF THE CAR FIXED IT THOSE AT LEAST 10 TIMES IT HAPPENED. NOW OCTOBER 2016 AT 102,000 MILES MY CAR FAILED ME IN TRAFFIC AT A STOP LIGHT. I PUSHED THE GAS AND IT WOULDN'T DRIVE, THE STEERING WHEEL LOCKED. AFTER BEING OFF FOR 10 MIN IT WAS MOVABLE. MADE AN APPOINTMENT WITH FORD FOR THE B12 UPDATE THINKING THAT WOULD FIX IT. THE DAY OF THE APPOINTMENT I COULDN'T GET MY CAR OUT OF MY DRIVEWAY. I STARTED THE CAR MULTIPLE TIMES AND THE STEERING ASSIST FAULT SYMBOL CAME UP AND I COULD TURN THE WHEEL. I HAD THE CAR TOWED TO FORD. THEY DID THE B12 UPDATE AND THE WHEEL IS STILL LOCKED . THEY SAID THEY DON'T KNOW WHAT IT COULD BE AND I TOLD THEM I SEE ONLINE SO MANY CARS LIKE MINE WITH THE SAME ISSUE. THEY SAID THEY CAN DO A DIAGNOSTICS FOR $109. NOW I SEE HOW MUCH IT'S GONNA COST AND FORD WON'T HELP ME WITH A SOLUTION BECAUSE THERE IS NO RECALL AND THE CAR HAS HIGH MILEAGE WITH NO WARRANTY. THEY ASK SAID I COULD COMPLETE THE OTHER RECALL I SAW ONLINE BECAUSE I'M OUT OF WARRANTY?? I DON'T KNOW WHAT TO DO I CAN'T PAY $2000 TO FIX IT WHEN IT'S A PROBLEM WITH THE MAKE OF THE CAR. THE ONLY OPTION HE GAVE ME WAS TO TRADE IT IN AND BUY A NEW ONE WITH A GOODWILL CREDIT. I DON'T HAVE MONEY FOR THAT EITHER I OWE $12,000 ON THE CAR. CASE # WITH FORD CAS-10809286
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915605October 12, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE MAKING A RIGHT TURN, THE FRONT DRIVER SIDE DOOR OPENED. IN ADDITION, THE REAR DOOR LATCH FAILED. THE FRONT DRIVER SIDE DOOR LATCH WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915630October 12, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 10 MPH, THE INSTRUMENT PANEL LIGHTS FAILED TO ILLUMINATE AND THE RADIO FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT A SOFTWARE UPDATE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. EVENTUALLY, THE INSTRUMENT PANEL LIGHTING ILLUMINATED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915647October 12, 2016
AIR BAGS
I WAS INVOLVED IN AN ACCIDENT IN FEBRUARY 2016 AND MY CRASH BAR BROKE OFF AND THE AIRBAG SENSORS BROKE OFF, SO THE AIRBAGS DID NOT DEPLOY ON IMPACT. THE OTHER CAR SWERVED TO MISS HITTING MY DRIVERS SIDE DOOR AND SO I T-BONED HIM AND THE AIRBAGS DID NOT DEPLOY. I WAS IN THE PROCESS OF TRYING TO TURN TO MISS HIM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10915180October 11, 2016
UNKNOWN OR OTHER
WE HAVE AN UNSAFE TRANSMISSION IN OUR 2012 FORD FOCUS, WE HAVE HAD TROUBLE SINCE WE BOUGHT IT NEW AUG. 2011. FORD REFUSES TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915220October 11, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING SEIZED AND THE STEERING MALFUNCTION WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. THE CONTACT STATED THAT IT WAS THE FIRST INSTANCE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915302October 11, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT WOULD NOT IMMEDIATELY UNLATCH. LATER, THE BUCKLE WOULD NOT LATCH AT ALL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915279October 11, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER RACK ASSEMBLY AND POWER STEERING MOTOR WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,749.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915375October 11, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO APPLY FORCE TO THE ACCELERATOR PEDAL TO INCREASE THE SPEED. THE DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE HAD A SALVAGED TITLE. THE DEALER REFUSED TO PROVIDE THE RECALL REPAIR AND ADVISED THE VEHICLE OWNER TO CONTACT THE MANUFACTURER FOR A RECOMMENDATION ON A REPAIR SOLUTION. A REPAIR APPOINTMENT WAS NOT SCHEDULED WITH THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THE VEHICLE WOULD RECEIVE THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915403October 11, 2016
FUEL/PROPULSION SYSTEM
MY VEHICLE'S FUEL TANK IS COMPRESSING DUE TO A FAULTY VACUUM PURGE VALVE REQUIRING A NEW TANK, FUELPUMP AND PURGE VALVE. THIS ISSUE HAS CAUSED MY VEHICLE TO STALL IN FREEWAY TRAFFIC @ APPROX 60 MPH AND TO STALL IN STOP AND GO TRAFFIC. MY RPM WILL FLUCTUATE WHEN AT A STOP AND MY FUEL GUAGE IS COMPLETELY INACCURATE REGISTERING FULL TO 1/2 AT RANDOM. SMELL OF GAS FROM SOMEWHERE BUT UNKNOWN. SYMPTOMS MATCH A RECALL ON A 2011 FORD FUSION BUT NO RECALL ON A 2012 FORD FOCUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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