Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10928572November 29, 2016
STEERING
RANDOMLY, WHEN STARTING THE CAR, I RECEIVE A STEERING ASSIST FAULT ERROR CAUSING THE STEERING WHEEL TO FREEZE. THE ONLY REMEDY IS TO TURN THE CAR OFF, WAIT A FEW MINUTES, AND RESTART. THE ERROR SHOULD GO AWAY AND THE STEERING WHEEL CAN EASILY MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928300November 28, 2016
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
SINCE PURCHASING MY FOCUS IN NOVEMBER OF 2013, I HAVE HAD SEVERAL ISSUES WITH WHAT APPEARS TO BE THE TRANSMISSION THAT HAVE CAUSED ME TO FEAR FOR MY SAFETY AS THEY HAVE RESULTED IN MULTIPLE NEAR-ACCIDENTS. I HAD THE CAR LOOKED AT WITHIN THE FIRST SEVERAL MONTHS OF OWNERSHIP AND NOTHING WAS FOUND, I THEN TOOK THE CAR BACK IN WHEN SYMPTOMS PERSISTED AND GOT THE CLUTCH REPLACED WITHIN ROUGHLY A YEAR OF BUYING. THE SYMPTOMS SUBSIDED FOR A WHILE, BUT HAVE RETURNED AND ARE STILL AN ISSUE TO DATE. ISSUES ARE DETAILED BELOW: THE CAR OFTEN CHUGS WHEN IN MOTION, ESPECIALLY DURING ACCELERATION FROM A STOPPED POSITION. THERE HAVE BEEN NUMEROUS OCCASIONS WHERE THE VEHICLE WILL INTERMITTENTLY AND UNPREDICTABLY REFUSE TO ACCELERATE IN A NORMAL FASHION. THIS HAPPENS BOTH WHILE MOVING AROUND 20-40MPH AND ALSO WHEN COMING FROM A STOPPED POSITION - SAY WAITING AT A RED LIGHT OR WHEN WAITING TO TURN LEFT AT A BUSY CITY INTERSECTION. THIS IS TERRIFYING AS I NEVER KNOW WHEN THE CAR WILL ACCELERATE NORMALLY AND WHEN IT WILL NOT - AT LEAST TWICE IN RECENT HISTORY I HAVE ATTEMPTED TO MAKE A LEFT TURN FROM A STOPPED POSITION, HAD PLENTY OF TIME TO GET THROUGH THE INTERSECTION, BUT THE CAR STRUGGLED AND FINALLY MADE IT THROUGH TOO CLOSE FOR COMFORT. OTHER TIMES, THE RPMS SEEM TO REV UP FOR NO REASON, AND THE CAR ACCELERATES VERY QUICKLY THOUGH THE PRESSURE ON THE PEDAL HAS NOT CHANGED. THOUGH THE HAS HAPPENED WITH LESS FREQUENCY, IT IS ALMOST MORE FRIGHTENING AS I FEEL LIKE I AM NOT IN CONTROL OF THE VEHICLES SPEED WHILE IN TRAFFIC. TYPICALLY THIS HAPPENS WHEN COMING FROM A STOPPED POSITION AS WELL. ADDITIONAL ISSUES I'VE HAD INCLUDE IT ROLLING BACKWARD ON SMALL INCLINES - SOMETIMES WHEN BRAKE PEDAL IS SUFFICIENTLY DEPRESSED AND EVEN MOMENTARILY WHEN IN DRIVE AND GAS PEDAL DEPRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927620November 23, 2016
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), POWER TRAIN
RECALL OF PCM/TMC RECALL 15B22 - I DO NOT UNDERSTAND IF A PART IS ON A RECALL TO BE REPLACED WHY IS A MILEAGE RESTRICTION PLACED ON THE VEHICLE? I TOOK MY CAR TO DEALERSHIP FOR A FAILED RECALLED PART AND I HAD TO PAY FOR THE PART AND THE INSTALLATION!! I COMMUTE OVER A HUNDRED MILES ROUND TRIP EACH DAY TO WORK BY JULY 2016 I HAD ALREADY REACHED THE 150,000 MILE MARK. MY FAMILY HAS BEEN A FORD OWNER'S FOR OVER 35 YEARS. WE OWN 3 FORD VEHICLES TODAY. INCLUDING THE ONE IN REFERENCE. I PLEAD WITH YOU TO HELP WITH THE COST OF THIS. PLEASE FEEL FREE TO CONTACT ME ANYTIME AT [XXX]. THANK YOU, [XXX] MAY YOU AND YOURS HAVE A BLESSED THANKSGIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927381November 22, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS ELECTRIC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND AN ABNORMAL BURNING OF THE OUTLET. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. IN ADDITION, THE TECHNICIAN STATED THAT THE CHARGE CABLE AND CHARGE RING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,160. UPDATED 01/04/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927440November 22, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION FAILED AND THE VEHICLE WAS DRIVING AS IF IT WERE IN NEUTRAL. THE VEHICLE WAS REPAIRED, BUT THE VEHICLE STALLED WHILE DRIVING 30 MPH. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927472November 22, 2016
STEERING
POWER STEERING ASSIST FAULT WHEN DRIVING. NO POWER STEERING AT ALL. DIFFICULT TO DRIVE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927559November 22, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK FORCEFULLY AND THE OVERHEATING WARNING LIGHT ILLUMINATED. THE DEALER DIAGNOSED THAT THE TRANSMISSION WAS FAILING. THE FAILURE COULD NOT BE REPAIRED. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927271November 21, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR LATCH FAILED, WHICH CAUSED THE DOOR TO SWING OPEN WITHOUT WARNING. IN ADDITION, THE DRIVER'S SIDE DOOR FAILED TO PROPERLY CLOSE AND THE LATCH ALSO FAILED. THE TWO LATCHES WERE REPLACED BY A REPAIR SHOP. MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LINKS/LOCKS/LATCHES), BUT THE PARTS WERE NOT AVAILABLE. THE DEALER EXTENDED THE COURTESY OF A LOANER VEHICLE, BUT THE MANUFACTURER REFUSED TO APPROVE THE LOANER VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927063November 19, 2016
POWER TRAIN
THE TRANSMISSION IS SLIPPING AND HESITATING, FORD SAID ITS A DESIGN PROBLEM. I HAVE HAD SEVERAL NEAR ACCIDENTS BECAUSE OF THIS TRANSMISSION. FORD CAN'T FIX THIS. I WOULD LIKE FORD TO BUY BACK THIS CAR BEFORE I GET INTO A BAD ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926808November 18, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED EXCESSIVE SHUDDERING AND DELAYED ACCELERATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,842.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926671November 17, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE STOPPED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926680November 17, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. IT WAS DIAGNOSED THAT THE FUEL PUMP AND FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926415November 16, 2016
POWER TRAIN
FORD FOCUS RECALL FOR DUAL CLUTCH ASSEMBLY: WE HAVE HAD THE DUAL CLUTCH ASSEMBLY REPLACED 3 TIMES AND CONTINUE TO HAVE PROBLEMS WITH THE CAR NOT SHIFTING INTO THE CORRECT GEAR, DRAGGING, AND SHUTTERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926490November 16, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS AND SHIFTING BETWEEN FIRST AND SECOND GEAR, THE VEHICLE WOULD JERK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH KIT NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TRANSMISSION CONTROL MODULE WAS REPLACED AND THE PCM WAS UPDATED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926095November 15, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING ON AN INCLINE, THE VEHICLE BEGAN TO STUTTER WITHOUT WARNING. ALSO, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO INCREASE IN SPEED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,468.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925757November 14, 2016
POWER TRAIN, STEERING
ON A WET PAVEMENT IN THE RAIN WHILE ATTEMPTING TO MAKE A RIGHT TURN INTO A SHOPPING CENTER THE POWER STEERING LOCKED UP AND WOULD NOT TURN OR RESPOND. THE VEHICLE CONTINUED INTO AN ISLAND CURB BREAKING OFF THE FRONT LEFT TIRE CAUSING OVER $4,300.00 IN DAMAGE. THE PROBLEM WITH THE POWER STEERING LOCKING UP DURING WET WEATHER WAS CONFIRMED BY THE REPAIR SHOP. FORD MOTOR COMPANY (CUSTOMER SERVICE) WAS CONTACTED BUT WOULD NOT SEND A REPRESENTATIVE TO LOOK AT THE VEHICLE. THIS ISSUE IS ONGOING AS EVERYONE WHO DRIVES THE VEHICLE HAS EXPERIENCED THE STEERING LOCKING UP DURING WET CONDITIONS. THE VEHICLE ALSO HAS A SHUDDERING ISSUE WHERE THE VEHILCLE BUCKS WHEN MOVING FORWARD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10925970November 14, 2016
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING AND THE CHECK ENGINE INDICATOR ILLUMINATED PRIOR TO THE STALLING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925660November 13, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
VERY ROUGH IDLING OF ENGINE WHILE PROCEEDING FORWARD AT START OF ACCELERATION. THE "HILL ASSIST NOT AVAILABLE" LIGHT ON THE INSTRUMENTATION PANEL CAME ON, WHILE THE TRANSMISSION SEEMED TO TRANSFER ITSELF FROM A DRIVE POSITION TO A NEUTRAL POSITION. THE CAR REMAINED STATIONARY WHILE I ATTEMPTED TO ACCELERATE USING THE FOOT PEDAL. AT THAT POINT, I COULD NOT GET THE CAR BACK INTO A DRIVE GEAR POSITION. IMMEDIATELY FOLLOWING "HILL ASSIST NOT AVAILABLE" MESSAGE, A SECOND WARNING LIGHT "TRANSMISSION MALFUNCTION, SERVICE NOW" CAME ON. DURING THIS MOMENT, AN ADDITIONAL RED EXCLAMATION LIGHT ENGAGED. WHEN I STOPPED AT A RED TRAFFIC SIGNAL, MY FOCUS'S RPM IDLE QUICKLY INCREASED CAUSING THE FOCUS TO LUNGE FORWARD A FEW FEET INTO AN ACTIVE TRAFFIC INTERSECTION. AS I PROCEEDED TO MAKE A RIGHT HAND TURN, THE INSTRUMENTATION PANEL DISPLAYED NO WARNING SIGNS, THEN SUDDENLY CAME BACK ON AS THE RPM IDLE WENT FROM 2,200 TO 5,500 RPM IN A NEUTRAL GEAR STATE. AT THIS MOMENT, I WAS NERVOUS, AS MY MIND WAS RACING WITH THOUGHTS OF AN ACCIDENT; SUCH AS, THE TRANSMISSION COULD RE-ENGAGE TO A DRIVE POSITION AT SUCH A HIGH RPM RATE, FORCING VEHICLE TO THRUST FORWARD AT AN UNCONTROLLABLE HIGH SPEED, OR THE ENGINE COULD PERHAPS OVERHEAT AND/OR THE ENGINE BLOCK COULD CRACK. THE WARNING PANEL SPORADICALLY TURNED WARNING MESSAGES ON AND OFF AS IT AFFECTED THE POWERTRAIN/TRANSMISSION CONTROL. THE WANING LIGHT DISPLAYS "HILL ASSIST NOT AVAILABLE" EVERY TIME THE TRANSMISSION GOES INTO A NEUTRAL POSITION, WHILE THE GEAR IS PHYSICALLY IN ITS "D" (DRIVE) POSITION. THIS FOCUS LEAVES ME WARY WHILE BEHIND ITS WHEEL. WILL THIS CAR EVENTUALLY INJURE ME OR ANOTHER PERSON (S) WHILE THE TRANSMISSION SUDDENLY ACCELERATES ONCE AGAIN, CAUSING AN ACCIDENT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925584November 12, 2016
STEERING
POWER STEERING ASSIST FAILED WHILE PULLING OUT OF DRIVEWAY. FORD IS AWARE OF THIS ISSUE AND HAS FAILED TO ISSUE A RECALL ON THIS MODEL, BUT HAS ON OTHER MODELS WITH SAME ISSUE. THERE ARE MANY OTHER COMPLAINTS OF THIS PROBLEM YOU CAN FIND ONLINE, EVEN NEWS ARTICLES ABOUT THIS HAPPENING WITH THIS MODEL. EVEN THE SERVICE TECHNICIANS AT THE FORD DEALER KNEW OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925473November 11, 2016
STEERING
WHEN THE CAR IS TURNED ON AND STATIONARY, IT WILL DISPLAY "STEERING ASSIST FAULT," AND THE POWER STEERING WILL NOT TURN ON, GREATLY REDUCING THE CAPACITY TO STEER. UPON TURNING THE CAR OFF AND BACK ON, THE POWER STEERING RE-ENGAGES. IT HAS BEEN DOING THIS FOR ABOUT ONE YEAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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