Ford Five Hundred Complaints (2005)

510 consumer complaints on file.

#10171372October 19, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2005 FORE FIVE HUNDRED- THE FOLLOWING PROBLEMS HAVE OCCURRED; 1)FOUR TIMES THE CHECK TRANSMISSION LIGHT HAS COME ON , AND CAR THEN WAS UNABLE TO DRIVE FASTER THAN 40 MPH. EACH TIME CAR WAS BROUGHT TO THE DEALERSHIP FOR REPAIRS, INCLUDING REPLACING MODULES AND THE TRANS AXLE PAN. CURRENTLY THE CAR AT THE DEALERSHIP FOR THIS PROBLEM. 2) ON TWO SEPARATE OCCASIONS DRIVER'S SIDE FRONT WINDOW WOULD GO TO THE DOWN POSITION WHEN THE BUTTON WAS PRESSED FOR THE UP POSITION. THE WINDOW MOTOR AND HARNESS WERE REPLACED AFTER THE FIRST INCIDENT. CURRENTLY AT DEALERSHIP FOR THIS PROBLEM ALSO. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170929October 16, 2006
SERVICE BRAKES, HYDRAULIC
I HAVE HAD MY REAR BRAKES ON MY FORD 500 CHANGED TWICE. VEHICLE HAD 53,000 MILES ON WHEN SECOND BRAKE JOB WAS DONE. DEALERSHIP STATED "THEY ARE SEE THE REAR BRAKES GO ABOUT EVERY 20,000 MILES. HEAVY BRAKE DUST AND HEAT AROUND BRAKES ARE ALSO A CONCERN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170477October 11, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2005 FORD 500 ROBIN MARSHALL FORD MOTOR COMPANY EXECUTIVE OFFICES FORM LETTER STATES THAT FORDS "REVIEW INDICATES THAT THE PREVIOUS DECISION PROVIDED BY FORD MOTOR COMPANY IS APPROPRIATE" DATED OCT 3 2006 AS I WAS WATCHING CNN NEWS ABOUT RECALL 06V383000 AND FORD # 06S45 OF SEPT 28 2006. PURCHASED MARCH 28 2005 AND AS PREVIOUSLY REPORTED NUMEROUS SUSPENSION AND BRAKING PROBLEMS. ODI ID NUMBER : 10123895 - ODI ID NUMBER : 10135289 AND NUMEROUS COMMUNICATIONS WITH FORD THEY FINALLY HAD DAVE MUNN FORD REP HAVE THE CAR TOWED TO OMEARA FORD FOR AN INSPECTION. THE VEHICLE HAS BEEN SITTING FOR 15 MONTHS WITH A COLORADO AFFIDAVIT OF NON USE FOR SAFETY RELATED ISSUES, AFTER OMEARA FORD GROUND DOWN THE REAR ROTORS TO WITHIN 1/1000 OF MINIMUM AND BRAKING ISSUES CONTINUED . I HAD A HEART ATTACK AND 5 WAY BYPASS AND CANNOT TAKE THE STRESS THIS VEHICLE HAS PUT ME UNDER. I CONSIDER THE CAR UNSAFE TO DRIVE. FORDS INSPECTION WAS A SHAM, AS OMEARA FORD'S SERVICE TICKET INDICATES NO MILEAGE IN AND 5000 MILES OUT BUT THE CAR HAS 4190 MILES ON IT TODAY. THE SERVICE TICKET INDICATES NO-TROUBLE FOUND PLUS THE ROTORS WERE STILL RUSTY WHEN THE CAR ARRIVED BACK AT MY RESIDENCE. EVEN BRAKING AND STRAIGHT TRACKING ON THE ROAD WITH THIS CAR HAS ALWAYS BEEN AN ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169368September 27, 2006
SERVICE BRAKES, HYDRAULIC, POWER TRAIN:AUTOMATIC TRANSMISSION
BRAND NEW 2005 FORD 500 PURCHASED ON SEPTEMBER 24 2005 BEGAN AT 15000 MILES WITH BRAKE PROBLEMS. SAME PROBLEM OCCURRED AT 30,000 MILES. MY JOB IS 100% SALES AND MY CAR IS MY ONLY REVENUE PROVIDER. AT 35,000 CAR SHOWING PROBLEMS WHEN HITTING THE GAS, IT WOULD NOT RUN. AT 39,000 MILES AN ELECTRIC SHORT CIRCUIT. AT 39,000 I ASKED THE DEALER TO RECHECK THE WHOLE CAR THAT IT WAS SHOWING TRANSMISSION AND BRAKE PROBLEMS. AT 43,000 MILES NOW IS SITTING IN THE FORD DEALER WHERE I PURCHASED AT SINCE LAST FRIDAY SEPT 22,2006. THE FORD DEALER MECHANICAL DIRECTOR WAS INSIDE THE CAR AND ME TEST DRIVING IT, AND COULD NOT BELIEVE THE PROBLEMS WITH THE TRANSMISSION. HIS WORDS WERE' IF THIS WAS MY CAR I WOULD NOT BE SITTING IN IT, IT'S A RISK TO ANYONE'S LIFE" TODAY, FORD INFORMED ME THAT THEY HAVE TO BRING THE TRANSMISSION DOWN AND OPEN IT. THEY ASK ME EVERY TIME TO SIGN IN ACCEPTANCE THEY WILL PAY FOR EVERYTHING. IT IS BEING REPORTED TO CONSUMER AFFAIRS DEPARTMENT TOMORROW, I HAVE NOTIFIED THE BANK WHO GAVE ME THE LOAN. THIS DOES NOT INCLUDE ALL THE CAR RENTAL EXPENDITURES I'VE HAD TO INCUR IN ADDITION TO CONSTANT REPAIRS PRIOR TO CAR REACHING 1 YEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169147September 24, 2006
SUSPENSION:REAR
REAR AND FRONT SUSPENSION HAVE FAILED WITHIN FIVE MONTHS OF POSSESSION. FIRST REPAIR ATTEMPT ON REAR SUSPENSION OCCURRED IN MAY 2006, JUST 4 WEEKS AFTER PURCHASING THE 2005 MODEL. FORD CERTIFIED TECHNICIANS CLAIMED THERE WAS A LOOSE BRACKET AND THAT PROBLEM WAS SOLVED BUT PROBLEM WITH NOISE AND HARD BOUNCE STILL OCCURRED. SECOND REPAIR ATTEMPT OCCURRED ONE MONTH LATER, FOUND BROKEN RIGHT, REAR SHOCK. REPAIR TOOK THREE DAYS. FOUR DAYS LATER HAD TO RETURN TO GET FRONT END ALIGNED. ON SEPTEMBER 9, 2006, TOOK BACK AGAIN FOR SAME NOISE COMING FROM RIGHT REAR SHOCK. CERTIFIED TECHNICIANS STATED THAT THERE WAS NOT FIX FOR PROBLEM AND SIMPLY GREASED CABLES. TAKING BACK TO SHOP TO ADDRESS FRONT SUSPENSION NOISE AND HANDLING PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168623September 19, 2006
TIRES:TREAD/BELT
DT*: THE CONTACT STATED WHILE DRIVING 60 MPH ON THE INTERSTATE, THE RIGHT REAR TIRE BLEW OUT WITHOUT WARNING. THERE WERE NO OBVIOUS ROAD HAZARDS. COMPLETE TREAD SEPARATION WAS PRESENT. THE CONTACT MANAGED TO PULL OVER WITHOUT INCIDENT. THE TIRE WAS REMOVED AND TAKEN TO THE DEALER WHO DETERMINED THERE WAS A PINHOLE IN THE TIRE THAT POSSIBLY CAUSED THE INITIAL BLOWOUT. THE TIRE WAS SHIPPED TO THE MANUFACTURER FOR FURTHER INSPECTION. THE TIRE WAS A PIRELLI P225/55R18, DOT # N9WNF7. UPDATED 10/31/2006 - PIRELLI REPLACED ALL FOUR TIRES UNDER THE CONDITION THAT ALL FOUR TIRES BE SENT TO THEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168553September 18, 2006
TIRES
CONTINENTAL TIRES (215/60/17), CHUNKS OF THE TIRE ARE COMING OFF. CONTACTED MANUFACTURER ABOUT ISSUE, DID NOT SEEM TO BE CONCERNED ABOUT THE ISSUE (JOSE). FORD ALSO WAS CONTACTED ABOUT THE ISSUE AND THEY TOO DID NOT SEEM CONCERNED, HOWEVER BOTH PARTIES ACKNOWLEDGE THAT THERE IS SOMETHING WRONG WITH THE TIRES. A COMMON QUESTION OF BOTH WAS, DO I DRIVE ON GRAVEL ROADS. I TOLD THEM I DID NOT, HOWEVER FORD DEALER SAID THAT THERE WAS SHELL AND SMALL GRAVEL ON UNDERSIDE OF CAR. THERE HAVE BEEN ROADS REPLACE IN THE AREA THAT I HAVE DRIVEN ON. BOTTOM LINE. I NOW HAVE CONCERNS ABOUT THE TIRE SAFETY ON MY CAR AND BOTH FORD AND CONTINENTAL WILL REPLACE THEM FOR A COST, BUT BOTH REFUSE TO ACKNOWLEDGE A TIRE "ISSUE" AT THIS TIME. WILL SOMEONE HAVE TO DIE BEFORE SOMETHING IS DONE. I AT ONE TIME OWNED A FORD EXPLORER AND WENT THOUGH THOSE "ISSUES". HAVE THERE BEEN ANY OTHER COMPLAINTS ABOUT THE TIRES ON THE FORD 500 OR CONTINENTAL TIRES? COULD SOMEONE LOOK INTO THIS ISSUE AND ASSIST ME. THANK YOU FOR YOUR ASSISTANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168112September 13, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WHILE DRIVING MY 2005 FORD FIVE HUNDRED WITH 18000 MILES ON IT ALL GAUGES DROPPED TO ZERO. THE LIGHTS WENT OUT AND AIR BAG FAILURE LIGHT CAME ON. I TOOK THE VEHICLE TO THE DEALER WHO SAID THEY NEEDED TO ORDER A NEW DASH CLUSTER PANEL ,AFTER 2 WEEKS CALLED DEALER AND WAS TOLD IT WOULD TAKE A MONTH TO GET PART I WAS TOLD BY ANOTHER MECHANIC THAT CAR WAS UNSAFE TO DRIVE BECAUSE OF AIR BAG WAS IN FAILURE MODE. NOT ONCE WAS I TOLD THIS BY DEALER. HAS NOT BEEN REPAIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166342August 23, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ON THE TWO OCCASIONS THAT WE HAD SNOW THIS PAST WINTER, MY FORD 500 BEGAN TO SURGE UNCONTROLLABLY AND THE ENGINE FAILURE LIGHT CAME ON WHEN ACCELERATING. IT BECAME NECESSARY TO PULL TO THE SIDE OF THE ROAD AND TURN THE VEHICLE IGNITION OFF. WHEN I RESTARTED, THE TROUBLE LIGHT WAS OFF AND I CONTINUED MY JOURNEY HOME. WITHIN A FEW MINUTES THE SAME PROBLEM OCCURRED, ENGINE FAILURE LIGHT AND THE SURGING. NEEDLESS TO SAY, IT TOOK QUITE AWHILE TO GET HOME. I BROUGHT THE VEHICLE TO AN AUTHORIZED FORD DEALER THE FIST TIME AND THEY COULD NOT FIND ANYTHING WRONG. AFTER THE SECOND SNOW STORM, AND THE SAME SYMPTOMS, THE DEALER SAID THE PROBLEM OCCURRED BECAUSE THE FILTER WAS INSTALLED BACKWARDS. SOMEWHAT SKEPTICAL, I ACCEPTED THEIR EXPLANATION BECAUSE OF MY GOOD RELATIONSHIP WITH THE DEALER OWNER AND SERVICE MANAGER. WHILE AT WORK THE OTHER DAY, I NOTICED A CO-WORKER WITH A SIMILAR TYPE VEHICLE AND INQUIRED AS TO HOW SHE LIKED THE FORD 500. HER RESPONSE SHOCKED ME WHEN SHE STATED THAT SHE LIKED THE VEHICLE, BUT HAD TROUBLE THIS PAST WINTER IN THE SNOW. SHE DESCRIBED THE SAME PROBLEM THAT I HAD EXPERIENCED AND NOW I WONDER HOW MANY OTHER 2005 FORD 500 OWNERS HAVE EXPERIENCED THE SAME PROBLEMS. I AM HOPING THAT YOU WILL BE ABLE TO ASSIST ME IN DETERMINE THE CAUSE OF THIS PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166187August 21, 2006
TIRES:TREAD/BELT
I HAVE A 2005 FORD FIVEHUNDRED THAT IS EQUIPED WITH CONTINENTAL CONTACT TOURING TIRES. ACCORDING TO CONTINENTAL'S WEBSITE, THESE TIRES SHOULD LAST FOR SIXTY THOUSAND MILES. CURRENTLY MY VEHICLE HAS 15,000 MILES ON IT AND TWO OF THE TIRES ARE COMPLETELY WORN OUT. I HAVE BEEN ADVISED BY MY DEALER THAT IT IS NOT SAFE TO DRIVE THE VEHICLE. CONTINENTAL STATES THAT FORD SHOULD WARRANTY THE TIRES. FORD STATES CONTINENTAL SHOULD WARRANTY THE TIRES. TIRES THAT WEAR OUT THIS QUICKLY MUST BE DEFECTIVE. THIS TYPE TIRE SHOULD BE INVESTIGATED FURTHER TO PREVENT SOMEONE FROM BEING IN AN ACCIDENT AND/OR BEING KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165964August 18, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DASH GAUGES DROP TO ZERO WHILE CAR IS RUNNING USUALLY FOR A FEW SECONDS, SOMETIMES FOR SEVERAL MINUTES. OCCASIONALLY THE LED DISPLAY ALSO GOES OUT WITH HEADLIGHTS AND TURN SIGNALS FOR 10 SECONDS TO 10 MINUTES WHILE THE ENGINE IS RUNNING PERFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165823August 14, 2006
SEAT BELTS:FRONT
2005 FORD FIVE HUNDRED FRONT PASSENGER SEAT BELT FAILED TO RESTRAIN PASSENGER WHEN IN AN ACCIDENT. *KB *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10162972July 20, 2006
SEAT BELTS:FRONT
DT*: THE CONTACT STATED WHILE DRIVING 60MPH ON WET PAVEMENT AND BLACK ICE, THE VEHICLE SPUN AND COLLIDED WITH A GUARDRAIL. THE SEAT BELT DID NOT HOLD THE PASSENGER TIGHTLY IN THE SEAT, RESULTING IN LEG AND BACK NEUROLOGICAL INJURIES. THE PASSENGER IN THE REAR SEAT WAS ALSO INJURED DURING THE COLLISION, HOWEVER THE REAR SEAT BELT HELD TIGHTLY. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE DEALER WAS UNABLE TO DETERMINE THE PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10161988July 10, 2006
SEAT BELTS:REAR/OTHER
2005 FORD 500 REAR RIGHT FEMALE HALF SEAT BELT IS DIFFICULT TO BUCKLE DUE TO POOR DESIGN. I HAVE COMPLAINED TO FORD AND WAS REFERRED TO THE LOCAL DEALER WHO AFTER MONTHS OF DELAY REFERRED BACK TO FORD WHO STATED THAT IT MEETS THEIR STANDARDS. THE BELT IS TOO SHORT AND FLEXIBLE. IT RETRACTS BACK INTO THE SEAT CUSHION MAKING IT DIFFICULT TO BUCKLE. THIS CONDITION CAN AND WILL LEAD TO NON USE OF THE BELT AND CAN LEAD TO SERIOUS INJURY OR DEATH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161777July 7, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
DT*: THE CONTACT STATED WHILE DRIVING FROM A STOP SIGN, GOING LESS THAN 5 MPH, THE VEHICLE STALLED SUDDENLY. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THEY DETERMINED THE FUEL CUTOFF INERTIA SWITCH WAS BAD AND NEEDED TO BE REPLACED. ON 6-14-06 THE SAME PROBLEM OCCURRED WHILE IN THE MIDDLE OF THE ROAD GOING 5 MPH. THE VEHICLE RESTARTED ONLY FOR A SHORT TIME ALLOWING THE CONTACT TO GET OUT OF THE ROAD. ONCE ON THE SIDE OF THE ROAD, IT STALLED AGAIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHO DETERMINED THE PROBLEM WAS WITH THE INERTIA SWITCH; WHICH WAS PARTIALLY DETACHED. THE DEALERSHIP PUT A STRAP AROUND THE SWITCH. ON 6-16-06 THE DEALERSHIP WAS ASKED TO START THE VEHICLE AND TAP THE PASSENGER SIDE FLOORBOARD WHERE THE INERTIA SWITCH WAS LOCATED. THE VEHICLE SUDDENLY SHUT OFF AGAIN. THE SERVICE DEPT. MANAGER TESTED OTHER FORD 500S ON THE LOT TO SEE IF THE SAME THING OCCURRED AND IT DID. THE DEALERSHIP DETERMINED THERE WAS NO GUARANTEE THE SAME THING WOULD NOT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161443July 5, 2006
SERVICE BRAKES, HYDRAULIC
MY 2005 FORD FIVE-HUNDRED. IT DOES HAVE 56,000 MILES BUT ALMOST ALL ARE INTERSTATE MILES. REAR PASSENGER BRAKE IS SCRAPING BADLY AND EVEN MAKING NOISE GOING DOWN THE ROAD. I SUSPECT A FAILED SYSTEM AND THE PAD'S ON THE ROTOR ALL THE TIME. KAYSER FORD IN MADISON TRIED TO SELL ME ENTIRELY NEW REAR BRAKES FOR $400. THAT'S RIDICULOUS. I DON'T RIDE THE BRAKE. WHY ARE THE FRONT BRAKES OKAY AND THE REARS GONE ALREADY ON A 2005??? I SUSPECT A DEFECT. I WANT IT FIXED WITHOUT BEING GOUGED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160877June 27, 2006
ELECTRICAL SYSTEM
DT*: THE CONTACT STATED THAT ALL THE INDICATORS ON THE INSTRUMENT PANEL FAILED WHILE DRIVING 65 MPH. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHERE THE DEALER COULD NOT DETERMINED THE CAUSE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160480June 22, 2006
SERVICE BRAKES, HYDRAULIC
I PURCHASED A NEW 2005 FORD 500 IN MID 2005. I ONLY HAVE 3600 MILES ON THE VEHICLE. REAR WHEELS OF MY VEHICLE ARE COMPLETELY BLACKENED BY BRAKE DUST THAT HE HAD . REAR ROTORS WERE ARE DEEPLY GROOVED AND SHOULD BE REPAIRED OR REPLACED. SHOP FOREMAN AT DEALERSHIP SHOWED A RELEASE FROM THE FORD ENGINEER DIVISION THAT NOTIFIED FORD DEALERS THAT FORD WAS AWARE OF THE PROBLEM. THEY ARE INVESTIGATING THE PROBLEM AND WILL USE DIFFERENT BRAKE PADS IN THE ....4TH QUARTER OF 2006, BUT WERE PRESENTLY CONSIDERING THE PROBLEM TO BE NORMAL AND WILL NOT ALLOW ANY WARRANTY WORK. THE SHOP FOREMAN ADMITTED THAT HE CONSIDERED THE PROBLEM TO BE AN ENGINEERING ISSUE, WAS HAVING PROBLEMS WITH OTHER NEW FORD VEHICLES, AND WAS GOING TO CALL FORD ENGINEERING ABOUT THE ISSUE. SHOP FOREMAN CALLED JUNE 22, 2006 AND ADVISED THAT FORD WAS NOT CONSIDERING THE PROBLEM TO BE A PROBLEM AND WERE NOT GOING TO BACK ANY WARRANTY WORK. I WAS ADVISED THAT THE ''OWNER''S MANUAL" RECOMMENDS THAT THE WHEELS BE WASHED AT LEAST ONCE A WEEK. A SERIOUS PROBLEM AND THE ANSWER IS TO WASH THE WHEELS ONCE A WEEK? SON-IN-LAW ALSO DETERMINED THAT AFTER DRIVING SEVERAL BLOCKS, THE FRONT AND REAR BRAKE ROTORS WERE BE INCREDIBLY HOT. HE ADVISED ME THAT THE EXCESSIVE HEAT COULD CAUSE MY BRAKES TO BRAKES TO FAIL AND ME OR OTHERS COULD BE INJURED, OR WORSE. ** REAR BRAKE PADS DEGRADING AND REAR BRAKE ROTORS NEED REPLACED. EXCESSIVE HEAT IN REAR ROTORS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159561June 12, 2006
SERVICE BRAKES, HYDRAULIC
EXCESSIVE REAR BRAKE WEAR. REAR BRAKES WORE BEFORE THE FRONT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158786June 1, 2006
FUEL SYSTEM, GASOLINE:DELIVERY, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
DT*: THE CONTACT STATED THE FUEL GAUGE WAS STICKING INTERMITTENTLY AND WOULD NOT INDICATE THE PROPER AMOUNT OF FUEL IN THE TANK. EVENTUALLY THE GAUGE WOULD NOT OPERATE AT ALL. THE DEALERSHIP DETERMINED THE PROBLEM WAS WITH THE FUEL QUALITY AND ADDED FUEL ENHANCERS TO THE FUEL TANK. CURRENTLY THE FUEL GAUGE HAS BEEN WORKING PROPERLY. THE CONTACT MAINTAINED IF THERE WAS ACTUALLY A PROBLEM WITH FUEL QUALITY THE PROPER AUTHORITIES SHOULD BE NOTIFIED. UPDATED *AK UPDATED 6/20/2006 - *NM UPDATED 06/19/06- THE DEALER TOLD THE CONSUMER THAT SULFUR WAS IN THE FUEL THAT HE WAS USING, WHICH WAS CAUSING THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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