Ford Fiesta Complaints

3,175 consumer complaints on file.

#11300484January 20, 2020
ELECTRICAL SYSTEM
HEADLIGHTS ON 2013 FORD FIESTA BEGAN WORKING INTERMITTENTLY WHILE DRIVING AT NIGHT. UPON FURTHER INSPECTION, THE LOW BEAM LIGHT RELAY WAS SO BADLY CORRODED THAT IT HAD BROKEN OFF INSIDE THE FUSE BOX, MAKING THE RELAY IMPOSSIBLE TO REPLACE. THE CORROSION APPEARS TO BE A RESULT OF A DESIGN FLAW ALLOWING MOISTURE IN THE FUSE BOX. CANADA HAS A SIMILAR RECALL REFERENCE NUMBER 19S28 ASSOCIATED WITH THIS EXACT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299719January 16, 2020
SUSPENSION
REAR PASSENGER STRUT SNAPPED ON 5 HOUR HIGHWAY DRIVE. WHEN LIFTED AT THE GARAGE IT WAS DISCOVERED THAT WOOD SCREWS WERE USED TO SECURE THE STRUT BRACKETS INSTEAD OF BOLTS. ONE OF THE SCREWS HAD ALREADY FALLEN OUT OF THE STRUT THAT HAD SNAPPED AND ON THE REAR DRIVERS SIDE, ONE OF THE WOOD SCREWS USED WAS LOOSE AND HALF WAY OUT. THE TYPE OF SCREWS USED WERE WRONG BECAUSE THERE WAS NOTHING TO TIGHTEN THEM OR HOLD THEM IN PLACE SECURELY AS A BOLT WITH A NUT WOULD AND THEY TURNED AND LOOSENED AS VEHICLE WAS DRIVEN. 2016 PURCHASED FROM A DEALERSHIP ON 9/7/2019 WITH 30K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299323January 14, 2020
ENGINE
THERE ARE ISSUES WITH THE ECOBOOST 1.0 MOTOR AND COOLING SYSTEM. THOUGH NOT MANY WERE SOLD IN THE US, IN THE UK THERE ARE MANY AND THE ISSUES ARE WELL KNOWN AND "OWNED" BY FORD UK. HTTPS://WWW.FORD.CO.UK/OWNER/RESOURCES-AND-SUPPORT/FAQS AND SELECT THE "1.0 ECOBOOST ENGINE ISSUE" TAB... MY ENGINE SUFFERED CATASTROPHIC FAILURE DUE TO COOLING SYSTEM FAILURE, EXACTLY AS LINED OUT ON THEIR WEB SITE IN THE ISSUE TAB. THE MATERIAL USE TO MAKE THE THIN DEGAS LINE BECOMES BRITTLE WHEN SUBJECTED TO HIGH HEAT, AS COOLING SYSTEMS ARE WONT TO BE, LEADING TO COOLANT BEING BOILED OUT. THEIR RESPONSE WAS THAT SINCE I'M NOT THE ORIGINAL OWNER, PURCHASED FROM A FORD DEALER THOUGH, THAT THEY ARE NOT RESPONSIBLE FOR THE FAILURE THAT IS OWNED UP TO ON THEIR UK SITE. CAR TOWED TO FORD DEALER WHERE IT TOOK APPROX 2-WEEKS TO EVEN GET BACK WITH "WATER IN MOTOR, REPLACE" QUOTED OVER $5K. CALLED FORD INC. THEY SAY TALK TO DEALER, DEALER SAYS THEY CAN'T DO ANYTHING, TALK TO FORD INC. THEY DID NOT REDESIGN THE PART, THEY DID NOT NOTIFY THAT IT WAS AN ALMOST CERTAIN POINT OF FAILURE. THIS ISSUE WOULD HAVE BEEN SO EASY TO SIDE STEP. BUT HIDING BEHIND "NOT ORIGINAL OWNER" FOR A ENGINEERING DEFECT THAT THEY ADMIT TO ON THE UK WEBSITE SMACKS OF "YOUR ARE TOO SMALL." ONLY SOLD A SMALL NUMBER OF THESE ENGINES IN THE US BUT MANY MANY MORE IN THE UK. SUSPECT THAT CHANGES THE CALCULUS OF HOW THEY HANDLE RESPONSIBILITY. THIS WASN'T SOME RANDOM FAILURE, THEY KNEW IT WAS AN ISSUE, THAT THERE WAS A MORE THAN OFF CHANCE THAT IT WOULD RESULT IN ENGINE DAMAGE, AND WHAT OWNER NUMBER A CAR HAS SHOULDN'T MATTER. SOME NOTICE AND SOLUTION SHOULD HAVE BEEN OFFERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298986January 13, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 FORD FIESTA. THE CONTACT STATED THAT AFTER FILLING THE VEHICLE WITH GASOLINE, THE VEHICLE WOULD NOT START WITHOUT WARNING. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT HAD REMAINED ILLUMINATED ON THE VEHICLE PRIOR TO EXPERIENCING THE FAILURE. THE CONTACT TOOK THE VEHICLE TO VETERANS FORD LOCATED AT 7201 W LINEBAUGH AVE, TAMPA, FL 33625 WHERE SHE WAS INFORMED THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND REFERRED HER TO NHTSA. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 61,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298125January 9, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLES HEADLIGHTS SUDDENLY FAILED. AS A RESULT, THE VEHICLE HIGH BEAMS WERE ACTIVATED TO VIEW THE ROADWAY. THE VEHICLE WAS TAKEN TO (HAWK FORD LOCATED AT 2525 E MAIN ST, ST. CHARLES, IL 60174) TO BE DIAGNOSED. THE DIAGNOSIS WAS THE BATTERY JUNCTION BOX FAILED; THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297773January 7, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE EXACT TIME OF THE INCIDENT IS UNKNOWN. I HAD NOT DRIVEN MY CAR AT NIGHT FOR AT LEAST TWO WEEKS BEFORE I TRIED TO TURN ON MY LOW BEAM HEAD LIGHTS WHEN I WAS PARKED IN A FRIEND'S DRIVEWAY AT NIGHT. MY CAR'S LOW-BEAM HEADLIGHTS DID NOT TURN ON. UPON FURTHER INSPECTION IT WAS DISCOVERED THAT THE LIGHT BULBS WERE UNDAMAGED, BUT THE RELAY HAD BECOME CORRODED. WHEN THE RELAY WAS REMOVED THE CORRODED PRONG BROKE OFF (OR OTHERWISE REMAINED) IN THE FUSE BOX. NOW THERE IS NO WAY TO REPLACE THE RELAY, BECAUSE OF THE PRONG IN THE FUSE BOX. MY LOW BEAMS DO NOT WORK. MY TURN SIGNALS AND MY HIGH BEAMS STILL FUNCTION, BUT IT IS NOT SAFE TO DRIVE AT NIGHT WITH ONLY HIGH BEAMS. SO, THIS IS A SAFETY ISSUE. BELOW IS A PICTURE OF THE CORRODED RELAY PRONG IN THE FUSE BOX. THE PRONG IS BLUE/GREEN AND IS LOCATED IN THE UPPER LEFT HAND OF THE PICTURE. RECENTLY IN CANADA, THERE WAS A RECALL FOR THE SAME PROBLEM FOR SIMILAR FORD FIESTAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297542January 7, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DUE TO THE POOR DESIGN OF THE FUSE BOX LOCATED IN THE ENGINE COMPARTMENT, THE RELAY (R11) RESPONSIBLE FOR SWITCHING ON & OFF THE LOW-BEAM HEADLIGHTS HAS CORRODED TO THE POINT THAT ONE OF THE PINS IS STUCK IN THE FUSE BOX & IS FLUSH WITH THE SURFACE OF THE BOX. INITIALLY, THIS STARTED WITH INTERMITTENT HEADLIGHT FAILURE--SOMETIMES AT STARTUP & OTHER TIMES WHILE DRIVING AT NIGHT OR DURING INCLEMENT WEATHER. THE CORROSION WAS MISSED WHEN I TOOK THE CAR TO A FORD DEALERSHIP. NOW, THE LOW BEAMS DO NOT WORK AT ALL DUE TO THE COMPLETE CORROSION OF THE PIN. THIS HAS LEAD TO SEVERAL UNSAFE SITUATIONS. I HAVE NOT BEEN ABLE TO SEE & OTHER CARS HAVE NOT BEEN ABLE TO SEE ME WHEN MY HEADLIGHTS STOP WORKING. I'VE HAD TO DRIVE WITH HAZARDS INSTEAD OF HEADLIGHTS AT NIGHT TO ENSURE OTHERS COULD SEE ME WHILE I MOVED MY CAR FROM THE HIGHWAY TO A SAFE PARKING SPOT. I NEARLY HIT A DEER I WAS UNABLE TO SEE DUE TO MY HEADLIGHTS GOING OUT WHILE DRIVING. FROM WHAT I UNDERSTAND, THIS MAKE & MODEL HAS BEEN RECALLED IN CANADA BECAUSE THEY RECOGNIZE THE SIGNIFICANT SAFETY ISSUE PRESENT. I DON'T UNDERSTAND WHY IT IS NOT RECOGNIZED IN THE UNITED STATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297570January 7, 2020
EXTERIOR LIGHTING
THE LOW BEAMS WORK INTERMITTENTLY. I CHECKED AND THERE IS A RECALL IN CANADA. I CALLED THE LOCAL FORD DEALER AND THEY SAID THE LOW BEAM HEADLIGHT ISSUE IS NOT ON RECALL IN THE UNITED STATES. IT IS A KNOWN ISSUE WITH THE BOX CORRODING. THE CANADIAN RECALL NUMBER IS 19S28. CAN THIS BE LOOKED INTO AS A MANUFACTURER DEFECT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297431January 6, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STARTED TO SHAKE, THE OIL WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE FOR APPROXIMATELY FIVE MONTHS ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO HOFFMAN FORD (5200 JONESTOWN RD, HARRISBURG, PA 17112) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297077January 4, 2020
POWER TRAIN
TRANSMISSION KICKS IN AND OUT OF GEAR WHEN STARTING OUT. SEEMS TO BE DANGEROUS AT AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297089January 4, 2020
LATCHES/LOCKS/LINKAGES
RIGHT FRONT PASSENGER DOOR LATCH FAILED (155364 MILES ON ODOMETER). CAN'T CLOSE/LOCK DOOR. LATCHES WERE REPLACED UNDER RECALL 2/28/18 @ 148,721 MILES.*DT *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297157January 4, 2020
POWER TRAIN, UNKNOWN OR OTHER
CAR REMAINS STUTTERING IDILING HIGH THEN LOW ATEMPS TO SHUT OFF FROM TIME TO TIME, I HAVE TAKING VEHICLE TO GET CHECKED AT LOCAL FORD DEALER ONLY WHEN CHECK ENGINE LIGHT COMES ON AND SAYS TCM FAILURE OR MAL FUNCTION, THEY REPAIR THE PART IF IT'S AVAILABLE BUT NOW CAR STILL DOES THE SAME THING ONLY DIFFERENCE NO ONCHECK ENGINE LIGHT COMES ON NOW ALL REPAIR HAS TO COME OUT OF MY POCKET BECAUSE THEY SAY NO CHECK ENGINE LIGHT DISPLAYED SONRHWY HAVE TO GUESS WHATBITNIS. THIS IS A KNOWN PROBLEM FROM THIS MODEL VEHICLE EVEN HAD A CLASS ACTION LAWSUITS WHICH I DIDN'T PARTAKE IN AND FORD JUST WON'T RECALL THIS STUPID VEHICLE. I TRUSTED FORD AND FINANCED THIS CAR FOR WHAT IT EVENTUALLY WILL GET US HURT OR EVEN KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297012January 3, 2020
UNKNOWN OR OTHER
MY RADIO STARTED ACTING STRANGELY ABOUT 3 MONTHS AGO. WHEN THE RADIO WAS ON THERE WAS IRREGULAR SQUEALING COMING FROM IT. WHEN IT FIRST STARTED, THE SQUEALING WAS ONLY WHEN THE RADIO WAS ON AND I WAS DRIVING THE CAR. LATER, THE SQUEALING ALSO STARTED TO INCLUDE LOUD POPPING NOISES, VERY MUCH LIKE AN OLD STEREO SPEAKER LOSING ITS WIRE CONNECTION. THE LOUD POPPING WAS VERY INCONSISTENT . IT THEN STARTED HAPPENING EVERY TIME I WAS IN THE CAR. IT DIDN'T MATTER IF THE RADIO WAS ON OR NOT. I EVEN TRIED TURNING DOWN THE VOLUME, WHILE THE RADIO WAS OFF. THE POPPING NOISE WAS EXTREMELY LOUD AND DISTRACTING WHILE TRYING TO DRIVE THE VEHICLE . MANY TIME BECAUSE THE POP WAS SO LOUD I WOULD JERK THE STEERING WHEEL IN ONE DIRECTION OR ANOTHER. PASSENGERS THAT RODE IN MY CAR DURING SOME OF THE INCIDENCES HAD COMMENTED ON IT HURTING THEIR EARS AND MAKING THEM JUMP OR JERK IN THEIR SEAT. THEN, ONE DAY THE POPPING WAS HAPPENING ALMOST CONTINUOUSLY AND THEN JUST STOPPED. NOW LEAVING ME WITHOUT A RADIO AND PHONE CONNECTION. I SEARCHED THE INTERNET TO TRY TO FIGURE OUT THE PROBLEM AND HAVE FOUND THAT THIS IS AN EXTREMELY COMMON DEFECT IN THE FORD FIESTA. THE ERRATIC LOUD POPPING IS A VERY DANGEROUS DISTRACTION WHILE YOU ARE DRIVING AND I FEEL IT IS VERY MUCH A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292212December 31, 2019
ENGINE
THE VEHICLE WAS SHUTTERING WHEN DRIVING. THEN THE CHECK ENGINE LIGHT CAME ON AND NOW THE CAR IS SAYING TO SERVICE THE TRANSMISSION NOW. I HAVE ONLY HAD THIS CAR FOR 2 MONTHS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291961December 30, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 FORD FIESTA. WHILE OPERATING THE VEHICLE AT NIGHT, THE LOW BEAM HEADLIGHTS WOULD NOT ILLUMINATE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. ROUSH FORD (5575 KEIN CIRCLE, COLUMBUS, OH) AND THE MANUFACTURER WERE NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291971December 30, 2019
UNKNOWN OR OTHER
I HIT/RAN OVER A POTHOLE EARLIER THIS MONTH AND EXPERIENCED SEVERAL OCCURANCES OF EXCESSIVE BRAKE TRAVEL OR SOFT BRAKES IMMEDIATELY AFTER WHEN ATTEMPTING TO STOP THE CAR, ON A CITY STREET. IN AUGUST 2019, I RAN OVER THE EDGE OF A MANHOLE COVER IN A CITY STREET, THAT WAS PAVED IN ALL AROUND , EXCEPT FOR THIS EDGE CORNER THAT WAS LOWER THAN THE REST OF THE PAVING. THAT INSTANCE BEGAN THE 'SOFT BRAKE' EXPERIENCES. I TOOK TO THE FORD DEALER SERVICE DEPT. THE SAME WEEK, WAS TOLD THAT THE ACTUAL BRAKES NEEDED REPLACEMENT. I OBSERVED THE SAME THING HAPPENING AGAIN, THE NEXT WK. BROUGHT THE CAR BACK TO THE SERVICE DEPT.. THIS TIME, IT WAS THOUGHT BY THE SERVICE ADVISOR, THAT THE TIRES NEEDED REPLACEMENT. 3 NEW TIRES WERE PURCHASED , I HAD PURCHASED A. WEEK BEFORE, SO I KEPT THAT ONE, HAVING THE MECHANIC PLACE THIS NEW ONE ON THE RIGHT REAR WHEEL. I THOUGHT THAT AFTER BRINGING MY CAR IN 2X FOR THE SAME PROBLEM THAT THE SOFT BRAKE CONDITION WAS RESOLVED. ALL WAS GOOD, FROM AUG 2019 UNTIL I RAN OVER THE POTHOLE EARLY DEC 2019, WITH THE REPEAT SOFT BRAKE INCIDENT. EXPENSES FOR THE BRAKE SERVICE WAS $400.00 (ALTHOUGH THE PADS NEEDED REPLACEMENT. I JUST HAD BRAKE SERVICE LESS THAN 2 YRS. BEFORE, ONLY HAVING DRIVEN 3000 OR A BIT OVER MILES DURING THIS TIME. THE TIRES, THOUGH REPLACED, WERE BENEFICIAL, BUT DID NOT STOP THE CONCERNING ISSUE. TODAY I AM AT THE DEALER SVCE DEPT AGAIN. I WAS HERE LAST MONDAY, 12-23-19, FOR DIAGNOSIS FOR THE 3RD TIME OF THE SOFT BRAKE SITUATION EARLY THIS MONTH, THEN I WAS TOLD THAT THE HYDRAULIC CONTROL UNIT NEEDED REPLACEMENT. SPECIFICALLY, THE SELENOID VALVE BLOCK HCU CONNECTED WITH ABS. TOTAL COST THIS VISIT $1345.00 I AM ATTACHING COPIES OF REPAIR INVOICES, PICTURES TAKEN ON MY CELLPHONE OF THE LOCATIONS OF THE MANHOLE COVER AND POTHOLE IN THE STREETS THAT I RAN OVER/ STRUCK. PART NO OF THE HYDRAULIC CONTROL UNIT :BE 8Z2C405B2. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292054December 30, 2019
ENGINE
THE VEHICLE DOES NOT DOWNSHIFT. IT IS AN AUTOMATIC BUT I HAVE TO SHIFT INTO NEUTRAL BETWEEN GEARS AS WELL AS WHEN I NEED TO SLOW DOWN. I HAVE HAD SEVERAL INSTANCES OF A CAR IN FRONT OF ME BRAKING UNEXPECTEDLY AND I MUST PUT THE CAR INTO NEUTRAL AND IT CONTINUES REVVING AT A HIGH SPEED SO I THROW IT IN NEUTRAL. I COULD RUN INTO THE CAR IN FRONT OF ME UNLESS I SLAM VERY HARD ON THE BRAKE OR PUT INTO NEUTRAL. THE CAR DOES NOT SHIFT INTO A HIGHER GEAR AUTOMATICALLY EITHER. ALSO, I MUST PUMP THE BRAKE FOR A MINUTE OR TWO BEFORE THE CAR WILL START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291897December 29, 2019
UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE LOW BEAMS HAVE STOPPED WORKING. I NOW CANNOT DRIVE AFTER DARK AND IF I HAVE AN EMERGENCY WITH ONE OF MY THREE KIDS I WILL NOT BE ABLE TO TAKE THEM ANYWHERE. HIGH BEAM AND PARKING LIGHTS WORK. REPLACED HEADLIGHT BULBS AND STILL WON'T WORK. THERE WAS A RECALL IN CANADA BUT NOT THE USA. IT'S BEEN MONTHS AND CAN NOT AFFORD TO HAVE THE FUSE BOX REPLACED. RADIO HAS ALSO STOPPED WORKING FOR THE PAST 3 WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291799December 28, 2019
UNKNOWN OR OTHER
TRANSMISSION RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291206December 25, 2019
AIR BAGS
MY AIRBAG DEPLOYED AFTER AN ACCIDENT BURNT MY LEFT HAND AND THEN CAUGHT ON FIRE AND WAS BURNING AND THEN DEPLOYED AFTER IT BURNED. I WAS DRIVING THE CAR WHEN I HAD THE ACCIDENT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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