Ford Fiesta Complaints

3,175 consumer complaints on file.

#10482871November 1, 2012
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2012 FORD FIESTA EQUIPPED WITH KUMHO SOLUS TIRES, TIRE SIZE 185/60/15. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT PASSENGER SIDE TIRE EXPLODED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THE DEFECTIVE TIRE WAS REPLACED WITH A SPARE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE SPARE WITH A NEW TIRE. MOST RECENTLY THE REAR PASSENGER'S TIRE EXPLODED AND A SPARE WAS INSTALLED. THE DEFECTIVE TIRE HAD NOT BEEN REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE DOT NUMBER AND VIN WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482879November 1, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN
OCTOBER 24, 2012 I WAS DRIVING TO WORK. I ACCELERATED VERY GINGERLY (THE POWERSHIFT IS EFFECTIVELY TWO THREE SPEED MANUALS SO YOU CAN'T JUST JAB IT) TO PASS. THE CAR GEARED INTO A LOWER GEAR AS EXPECTED AND THE ENGINE RPM'S SPIKED AS EXPECTED. THE LIGHT AT THE INTERSECTION WAS TURNING RED SO I BRAKED EASILY TO BRING THE CAR TO A STOP. AT THIS POINT THE CAR WAS HOLDING THE LOWER GEAR AND REVVING OUT OF CONTROL. I WAS ABLE TO STOP THE CAR (AS IT WAS TRYING TO OVERPOWER THE BRAKES) AND PLACE IT INTO NEUTRAL WHICH STOPPED THE PROBLEM. THE CAR THEN DIED AND WOULD NOT RESTART FOR APPROXIMATELY 5 MINUTES. I RESTARTED THE CAR. AS I WAS GETTING OFF THE INTERSTATE, I WAS MERGING INTO TRAFFIC THE TRANSMISSION GEARED DOWN AGAIN. THE PROBLEM REPEATED. I TRIED PLACING THE CAR IN NEUTRAL AGAIN, HOWEVER, THIS DID NOTHING. I CUT THE CAR OFF COMPLETELY AT 50 MPH. MY STEERING GOT REALLY HEAVY. I USED THE BRAKES AND THE EMERGENCY BRAKE TO SLOW THE CAR AND STRONG ARM THE WHEEL TO THE SIDE OF THE ROAD. THE TRANSMISSION IS JUNK AND THE DEALERSHIP IS REPLACING MANY PARTS INCLUDING A COUPLE CLUTCHES (IT ONLY HAS TWO I BELIEVE) AND SOME OTHER INTERNALS. THIS CAR IS NOT SAFE. IT ACCELERATED OUT OF CONTROL AND WOULD NOT RESPOND TO COMMANDS FROM THE GEAR SELECTOR. I POWERED OFF THE CAR TO AVOID FURTHER DAMAGE OR ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482742October 31, 2012
POWER TRAIN, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT WHILE TRAVELING 3 MPH THE VEHICLE ERRONEOUSLY ACCELERATED CAUSING ANOTHER VEHICLE TO CRASH INTO THE VEHICLE. THE DRIVER AND PASSENGER OF THE CONTACT'S VEHICLE SUFFERED WHIPLASH. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS FOUND THAT THE TRANSMISSION HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 42,000. MAILED 02/18/15*LJ THE CONSUMER STATED EVEN AFTER THE ENGINE WAS OVERHAULED BECAUSE THE MECHANIC CLAIMED OIL LEAKED ONTO THE INTERNAL CLUTCHED CAUSED SLIPPAGE, HE CONTINUED TO EXPERIENCE PROBLEMS. THE CONSUMER BELIEVED THE PROBLEM WAS WITH THE FUEL INJECTION SYSTEM. UPDATED 03/29/16.*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10482588October 29, 2012
SUSPENSION
THE CAR STARTED SHAKING THIS IS NOT THE FIRST TIME THERE HAVE BEEN COUNTLESS OTHER PROBLEMS WITH THIS FORD PRODUCT. THERE NEEDS TO BE A RECALL ON THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482035October 24, 2012
POWER TRAIN, VEHICLE SPEED CONTROL
THE CAR IS AT THE DEALER FOR THE THIRD TIME SINCE THE BEGINNING OF THE MONTH. WHILE DRIVING, ALL OF A SUDDEN THE VEHICLE IS NOT IN "DRIVE" ANYMORE, AND I HAVE TO COAST TO THE SIDE OF THE ROAD, TURN OFF CAR, AND RESTART. IT IS AS IF THE TRANSMISSION JUST GOES OUT. THIS CAN HAPPEN MULTIPLE TIMES IN ONE DRIVING SESSION AND HAS HAPPENED ON HIGHWAY, ON SIDE STREETS, BACKING OUT OF MY DRIVEWAY, ETC. THE ENGINE LIGHT COMES ON REPEATEDLY EACH TIME. CAR ALSO LURCHES AND SOUNDS AS IF IT MIGHT STALL AT RANDOM TIMES WHEN ACCELERATING. EACH TIME, THE DEALER TEST DRIVES AFTER THE "FIX" HAVE BEEN FROM 0 MILES TO 6 MILES, IT DOES NOT SEEM LIKE THIS TEST DRIVE IS LONG ENOUGH TO SEE THE ISSUE. THIS PROBLEM IS AN EXTREME SAFETY HAZARD TO ME AND MY FAMILY AND I HAVE LOST FAITH IN FORD IN FIXING/DEALING WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481306October 21, 2012
POWER TRAIN
TRANSMISSION, WHICH HAS NEVER BEEN SMOOTH WHEN ACCELERATING FORM STOP NOW STUTTERS AND SHUDDERS RAPIDLY WHEN ACCELERATING SLOWLY FROM A STOP. DOES NOT DO IT EVERY TIME BUT DOES IT FREQUENTLY. I HAVE HAD IT IN TO THE DEALER TO CHECK IT OUT AND THEY SAY THEY HAVE ADJUSTED IT BUT IT CONTINUES TO EXHIBIT THIS ODD BEHAVIOR. THE CAR DID NOT DO THIS IN THE FIRST YEAR OF OWNERSHIP. THE DEALER SAYS THE TRANSMISSION IS "QUIRKY". THE STUTTERING AND SHUDDERING IS NOT, AS FAR AS I AM CONCERNED, NORMAL FOR THIS TRANSMISSION AND NEEDS TO BE REPAIRED OR THE TRANSMISSION NEEDS TO BE REPLACED. THE TRANSMISSION DOES NOT FUNCTION AS PROMISED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480947October 18, 2012
AIR BAGS, SERVICE BRAKES
AS I WAS DRIVING ON THE SURFACE STREETS, THE CARS BRAKES DID NOT WORK. I PUMPED THE BRAKES THREE TIMES BEFORE THEY ACTUALLY LOCKED AND I SLID ON THE ROAD AND REAR ENDED A VEHICLE. THE IMPACT WAS QUITE INTENSE AND THE DAMAGED WAS QUITE LARGE. FOR SOME REASON THE AIRBAGS DID NOT DEPLOY BEING THAT THE FRONT END OF MY VEHICLE WAS DAMAGED ALL THE WAY IN-TILL THE ENGINE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10481683October 18, 2012
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
2011 FORD FIESTA. CONSUMER WRITES IN REGARDS TO HEATING AND AIR CONDITIONING SYSTEM *TGW THE CONSUMER STATED HE WOULD BECOME SICK, EXPERIENCE SHORTNESS OF BREATH AND BECOME EMOTIONAL WHEN HE USED THE AIR CONDITION OR THE HEATER. ALSO, THERE WERE TIMES WHERE THE VEHICLE WOULD NOT START AND THE BATTERY HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479801October 11, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT WAS TRAVELING 70 MPH WHEN SHE APPLIED THE BRAKES MOMENTARILY. AS THE ACCELERATOR PEDAL WAS ENGAGED, THE VEHICLE BECAME UNRESPONSIVE. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, IT PRODUCED A VIOLENT JERK WHEN THE ACCELERATOR WAS ENGAGED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED SEVERAL TIMES SINCE. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 29,281.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479579October 10, 2012
POWER TRAIN
POWERTRAIN: HAVE HAD CHATTERING IN LOWER GEARS OF MY 2011 FORD FIESTA SE.....ACTS LIKE IS STRAINING AT TIMES TO GO INTO GEAR.....HAVE HAD IT TO DEALERSHIP AND THEY TELL ME IT IS NORMAL....ALSO CONTACTED FORD VIA EMAIL AND THEY CONCUR WITH THE DEALER..THE DEALER DID SOME COMPUTER UPDATES AND WHEN I GOT IT BACK IT STILL CHATTERS...........WHAT HAPPENS IF IT FAILS AND FORD REFUSES TO DO ANYTHING ABOUT THE PROBLEM....AS THE EXTENDED WARRANTY IS ONLY FOR 60,000 MILES AND I TRAVEL 60-90 MILES A DAY BACK AND FORTH TO WORK WHAT KIND OF DEPENDABLE VEHICLE DO I HAVE....... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478777October 5, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT AFTER ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD HESITATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT IT WAS A KNOWN PROBLEM AND THEY WOULD REPROGRAM THE COMPUTER. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477960September 29, 2012
POWER TRAIN, SERVICE BRAKES
TRANSMISSION STARTED GRINDING WHILE TRYING TO ACCELERATE FROM SITTING IDLE. BRAKES LOCKED UP 3 DIFFERENT TIMES WHILE I HAD MY FOOT ON THE BRAKE. THE TRANSMISSION REVS VERY HIGH WITH ANY STREET THAT IS NOT COMPLETELY FLAT. WHEN I SIT AT A STOP LIGHT IT WILL ROLL BACKWARD WHEN I TRY TO GO. IT IS AN AUTOMATIC TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475612September 17, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE BEGAN TO ROAR AND THE VEHICLE EXHIBITED AN ABNORMAL CLICKING BEFORE STALLING. THE ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL DURING THE FAILURE. THE VEHICLE RESTARTED AFTER REPEATED ATTEMPTS. IN ADDITION, THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION WOULD EXHIBIT HESITATION. ON A SEPARATE OCCASION THE GEAR WAS SHIFTED INTO DRIVE WHEN THE TRANSMISSION FAILED TO OPERATE. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES FOR THE FAILURE. THE TCM AND PCM MODULES WERE REPLACED AND LATER, THE COMPUTER SYSTEM WAS UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85. UPDATED 10/17/12*LJ THE CONSUMER STATED THE VEHICLE WOULD NOT MOVE FORWARD. THE DEALER REPLACED A CABLE. EIGHT MONTHS LATER, THE CHECK ENGINE LIGHT ILLUMINATED. ON ANOTHER OCCASION, THE VEHICLE WOULD NOT START AND WHEN IT DID START IT WOULD STALL, OR JUST REV. THE TRANSMISSION MODULE WAS REPLACED. UPDATED 10/18/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474432September 9, 2012
ELECTRICAL SYSTEM, ENGINE
THE POSITIVE BATTERY CABLE COMPLETELY SHEARED OFF PREVENTING THE CAR FROM STARTING. THE CIRCULAR LUG USED TO CONNECT THE CABLE TO THE POSITIVE BATTERY POST IS TOO THIN FOR THE SIZE OF THE CABLE AND EXTRA SAFETY FUSES AND CIRCUITRY. TO MAKE MATTERS WORSE SUCH A POORLY DESIGNED PART HAS A LEAD TIME FROM FORD'S OEM IN MEXICO OF 4-6 WEEKS. THE CAR HAS BEEN AT NORTH CENTRAL FORD IN RICHARDSON, TEXAS, SINCE 15 AUGUST. AFTER MISSING THE PART DELIVERY DEADLINE THREE TIMES THE DEALERSHIP FINALLY PROVIDED A RENTAL CAR. AS OF THE WRITING OF THIS ISSUE THE FORD FIESTA HAS BEEN IN THE SHOP FOR 26 DAYS, STILL WAITING FOR THE ORIGINAL PART FROM THE OEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470692August 15, 2012
SEATS
THE REAR SEAT HEAD RESTRAINTS IN THE 2011 FORD FIESTA CREATE SIZABLE BLIND SPOTS WHEN THE DRIVER LOOKS OUT THE BACK WINDOW. I MUST TAKE THE HEAD RESTRAINTS OUT AND STORE THEM IN THE HATCH IN ORDER TO HAVE AN OBSTRUCTED VIEW, AND I MUST REINSTALL THEM WHEN I HAVE A PASSENGER IN THE REAR SEAT. SINCE FORD HAS FIXED THIS PROBLEM IN LATER MODEL FIESTAS BY INSTALLING FOLDING HEAD RESTRAINTS, I URGE FORD TO RECALL THE 2011 FIESTAS IN ORDER TO DO THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470285August 12, 2012
SEATS
REAR SEAT HEAD REST CAUSES SEVERE BLIND SPOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470169August 10, 2012
SEATS, VISIBILITY/WIPER
THE REAR HEAD RESTRAINTS IN THE 2011 FORD FIESTA CREATE SEVERE BLIND SPOTS OUT FROM THE REAR OF THE CAR. THESE BLIND SPOTS CAN ONLY BE MANAGED BY REMOVING OF BOTH THE LEFT AND RIGHT HEAD RESTRAINTS. THIS CREATES A SAFETY HAZARD FOR PASSENGERS WHO DO NOT KNOW, OR REPLACE THE HEAD RESTRAINTS IN A REAR COLLISION. FORD HAS ADDRESSED THIS ISSUE IN THEIR 2012 MODELS, BY USING A HEAD RESTRAINT THAT FOLDS DOWN WHEN NOT IN USE BY A PASSENGER. FORD HAS FAILED TO INCLUDE THIS UPDATE TO THE 2011 YEAR LINEUP. I LIVE IN A MAJOR URBAN AREA AND HAVE SEEN MANY OF THESE CARS DRIVING AROUND WITH EITHER NO HEAD RESTRAINTS PRESENT, OR INSTALLED INCORRECTLY. FORD IS CHARGING $300+ PER HEADREST MECHANISM. THE PART NUMBER IS <611A08 I HUMBLY REQUEST THAT THE NHTSA PLEASE LOOK INTO THIS MATTER. I WAS UNFORTUNATELY IN A HARD REAR END COLLISION LAST WINTER AND WILL ATTEST TO HOW WELL THE HEAD RESTRAINTS WORK IN CRASH CONDITIONS. THANK YOU VERY MUCH FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469561August 7, 2012
SEATS
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT THE DRIVER SIDE SEAT ADJUSTMENT MECHANISM BECAME DEFECTIVE. THE CONTACT MENTIONED THAT HIS LEFT RING FINGER WAS CUT BY A SHARP METAL SHARD WHILE ATTEMPTING TO ADJUST THE DRIVER'S SEAT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 80.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10469277August 6, 2012
POWER TRAIN
THIS IS A BRAND NEW CAR ,PURCHASED AT FULLER FORD IN CINCINNATI OHIO, TWO DAYS IN MY POSSESSION, THE TRANSMISSION LOCKED UP AND STARTING BURNING, THE CAR WOULD NOT MOVE AT ALL , IN THE MIDDLE OF THE ROAD , THIS COULD HAVE CAUSED A SERIOUS ACCIDENT OR EVEN DEATHS, FORD KNOWS ABOUT THESE TRANSMISSIONS BEING BAD AND SHOULD NOT BE SELLING THESE CARS . NOW THEY THINK I SHOULD KEEP DRIVING IT AND BREAKING DOWN UNTIL THE LEMON LAW CAN BE ENACTED, I AM NOT DRIVING THIS CAR AT ALL , EVER AGAIN. IT IS DANGEROUS, OTHER PEOPLE HAVE BOUGHT THESE AND HAD THE SAME TYPE OF PROBLEMS. I CALLED FORD CREDIT AND TOLD THEM TO CANCEL THE LOAN , I WILL NOT PAY A PENNY FOR THIS CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468786August 1, 2012
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT WAS DRIVING 55 MPH WHEN HE BEGAN TO SMELL GASOLINE FUMES. THE ODOR WAS SO OVERPOWERING THAT EVEN AFTER EXITING THE VEHICLE HE COULD STILL TASTE AND THE SMELL GASOLINE IN HIS HAIR AND CLOTHING. THE FAILURE RECURRED NUMEROUS TIMES AND WOULD BECOME STRONGER WITH EVERY RECURRENCE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHO REFERRED THE CONTACT TO A SECOND DEALER. THE SECOND DEALER WAS ABLE TO LOCATE AN OIL LEAK AROUND THE SEAL, WHICH WAS REPAIRED BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 17,700. UPDATED 9/11/12*LJ UPDATED 9/26/12 *CN THE CONSUMER STATED THE SMELL USUALLY OCCURRED AFTER LONG 3-4 HOUR TRIPS. UPDATED 10/04/2012 *JS.....UPDATED 01/30/13 *BF THE CONSUMER STATED FORD SERVICE FOUND A BAD OIL SEAL COVERING THE ENTIRE BELL HOUSING. THE COOLING FAN WAS INOPERABLE. FORD REPLACED THE SENSOR AND ADVISED THE COOLING FAN MAY OPERATE THE SAME WAY. IF THIS DID OCCUR THE SERVICE TECH STATED HE WOULD NOT KNOW WHAT TO DO NEXT. THE ENGINE WOULD HAVE TO FREEZE UP FIRST. THE FAN CONTINUED TO BE INOPERABLE. THE CONSUMER COULD SMELL HOT STEEL UNDER THE HOOD. WHILE GOING UP A MOUNTAIN, THE MOTOR TIMING WENT OFF THEN WENT BACK UP. ALSO, WHEN IT RAINS FOR AT LEAST 3 DAYS THE MOTOR PICKS UP THE MOISTURE, THEN THERE IS A GAS SMELL. BURNING IN THE NOSE AND BURNING TASTE FOLLOWS FOR ONE NIGHT. UPDATED 2/5/2013 *JS CONSUMER REQUESTED TO HAVE ALL INFORMATION, REGARDING HIS VEHICLE DELETED FROM OUT WEBSITE. UPDATED 11/13/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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