Ford F-350 Complaints (2002)

240 consumer complaints on file.

#10265788April 15, 2009
PARKING BRAKE
CONSUMER LOST HER HUSBAND AFTER THE PARKING BRAKE SYSTEM DISENGAGED AND RAN OVER HIM ON HIS 2002 FORD F350. *NJ THE CONSUMER WAS ATTEMPTING TO TOW ANOTHER VEHICLE. THE CONSUMER HAD PLANNED TO DRIVE UP A STREET RAMP TO THE STREET. THE CONSUMER WAS UNABLE TO MAKE THE TURN ON THE RAMP WITH THE OTHER VEHICLE ATTACHED. IN ORDER TO COMPLETE THE TOW, THE CONSUMER ENGAGED THE PARKING BRAKE WITH HIS TOW TRUCK IN NEUTRAL, ENGAGED THE POWER TAKE OFF AND LOWERED THE VEHICLE BEING TOWED TO THE GROUND. A FEW SECONDS AFTER THE TOWED VEHICLE HAD BEEN REMOVED, THE CONSUMERS VEHICLE BEGAN TO ROLL. THE CONSUMER WAS FOUND UNDER HIS TOW TRUCK. THE CAUSE OF DEATH WAS DECLARED AS MECHANICAL ASPHYXIATION. EXPERTS CONDUCTED EXTENSIVE INSPECTIONS AND CONCLUDED THE PARKING BRAKE WAS DEFECTIVE. THE LOCK PINION IN THE PARKING BRAKE CONTROLLER WAS CAPABLE OF SKIPPING OUT OF PLACE AT ITS POINT OF ENGAGEMENT WITH THE LOCK SECTOR STOP, WHICH CREATED SLACK IN THE REAR BRAKE CABLES. THE PARKING BRAKE WAS MISSING SEVERAL FEATURES WOULD HAVE PREVENTED THE CONSUMERS DEATH, INCLUDING A SELF ADJUSTING DRUM IN HAT ASSEMBLY, A MORE ROBUST BUMP STOP, MORE ROBUST PINION TEETH, A COLLAR TO SECURE THE ENGAGEMENT OF THE PINION AND THE SECTOR AND AN ENCAPSULATED TAKE UP SPRING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#10261650March 12, 2009
AIR BAGS, UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2002 FORD F-350 SD. WHILE DRIVING BETWEEN 60-70 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE VIBRATED VIOLENTLY. THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. ON TWO SEPARATE OCCASIONS, THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER FOR THE IDENTICAL FAILURE, BUT WITH NO RESOLUTIONS. RECENTLY, THE VEHICLE TURNED ONTO TWO WHEELS AFTER EXHIBITING THE VIOLENT VIBRATION. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED MINOR INJURIES. THE VEHICLE WAS TOWED AND COMPLETELY DESTROYED. THE CAUSE OF FAILURE HAS NOT BEEN DETERMINED AT THIS TIME. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS UNKNOWN. 4/01/09 *NJ UPDATED 04/06/09.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10257124February 1, 2009
ENGINE AND ENGINE COOLING
MY HUSBAND WAS DRIVING HIS FORD F350 TRUCK DOWN THE ROAD WHEN HE SMELLED SMOKE AT FIRST HE WASN'T SURE WHERE IT WAS COMING FROM THEN HE LOOKED DOWN AND SAW FIRE COMING OUT OF THE FIRE WALL AND UP HIS LEG, HE IMMEDIATELY STOPPED THE VEHICLE AND GOT OUT. HE COULD NOT EXTINGUISH IT AND THE FIRE DEPARTMENT WAS CALLED TO PUT IT OUT. HE HAD NO WARNING AND HEARD NO NOISE JUST SMELLED THE SMOKE. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10252703December 24, 2008
ENGINE AND ENGINE COOLING
TRUCK WAS LOSING POWER- THEN OIL BEGAN TO LEAK- OIL LEAK BECAME WORSE. TOOK TO MECHANIC. NEEDED TO REPLACE O RING AND TURBO!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252228December 18, 2008
FUEL SYSTEM, DIESEL
MY FORD F350 POWERSTROKE DIESEL TRUCK BEGAN HAVING PROBLEMS IN MARCH 2008. THERE WAS LOSS OF POWER, HESITATION AND STALLING. FUEL FILTER WAS REPLACED TWICE AND FUEL PUMP WAS REPLACED. FUEL PUMP STILL SCREAMS LIKE IT IS STARVING FOR FUEL WHEN THIS PROBLEM OCCURS. THE TRUCK LETS OUT THICK WHITE SMOKE BEFORE IT STALLS. I JUST RECENTLY LOOKED IN TANK AND NOTICED SILVER FLAKES CLOGGED IN SENDING UNIT WHICH I BELIEVE IS DELAMINATION OF INTERIOR OF TANK AS OTHERS HAVE DESCRIBED. I HAVE CLEANED IT OUT TWICE NOW IN 2 WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250806December 5, 2008
ELECTRICAL SYSTEM
SHIFTING THE TRANSMISSION, FUSE BLOWN, EVERY TIME TRUCK WAS DRIVEN,LOOSE INSTRUMENT PANEL, TACK, SPEEDOMETER, GAS PEDAL VEHICLE WILL NOT MOVE, REPLACED SHIFT LEVER AND WIRING HARNESS. I ASKED FOR THE OLD PARTS, THEY HAD THROWN THEM AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238885August 19, 2008
TIRES
TL*THE CONTACT OWNS A 2002 FORD F350 SUPER DUTY. THE VEHICLE HAS FIRESTONE LT26575R16 TIRES. WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT DRIVER'S SIDE TIRE EXPLODED AND SHATTERED INTO PIECES WITHOUT WARNING. THE DRIVER WAS INJURED AND A POLICE REPORT WAS FILED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 154,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10238306August 14, 2008
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
2002 FORD F350 SUPER DUTY QUAD CAB LE 7.3L DIESEL PARKED IN MY BACK YARD WITH THE ENGINE BLOCK HEATER PLUGGED IN. I HEARD AN EXPLOSION AND LOOKED OUT THE WINDOW. MY TRUCK WAS BURNING FROM UNDER THE HOOD. THE WHOLE FRONT END WAS ON FIRE. THE GRILL, BUMPER RUBBER, HEADLIGHTS AND INTERCOOLER BURNED AWAY. WHEN THE FIRE DEPARTMENT FINALLY PUT IT OUT YOU COULD SEE THAT ALL THE RUBBER, PLASTIC, WIRING AND BATTERIES WERE COMPLETELY BURNED AWAY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10235763July 25, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD F350 SUPER DUTY. WHILE DRIVING AT ANY SPEED, THE VEHICLE SPEED CONTROL WILL ACTIVATE ON ITS OWN. THE ONLY WAY TO DEACTIVATE THE CRUISE CONTROL IS TO STAND ON THE BRAKE PEDAL AND PRESS THE OFF SWITCH. THE FAILURE OCCURRED INTERMITTENTLY, WHICH ALMOST CAUSED A CRASH. THE CONTACT'S WIFE HAS BEEN ABLE TO SHUT OFF THE CRUISE CONTROL BEFORE CRASHING INTO ANYONE. THE DEALER ATTEMPTED TO REPAIR THE FAILURE, BUT WAS UNSUCCESSFUL. THE VEHICLE HAS BEEN TO THE DEALER ON APPROXIMATELY SIX OCCASIONS, BUT THERE IS NO REMEDY. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233133July 3, 2008
TIRES
ON JUNE 12, 2008 WE WERE DRIVING UP ROUTE 301 NORTH JUST AFTER THE RT. 50 SPLIT WHEN THERE WAS A BLOW OUT ON THE LEFT FRONT TIRE ON OUR TRUCK. IT WAS FRIGHTENING AND I WAS BARELY ABLE TO CONTROL THE TRUCK AND GET TO THE BREAK DOWN LANE. I OBSERVED A PORTION OF THE TIRE FLYING OFF TO MY LEFT. WE CALLED THE MD STATE HIGHWAY PATROL AND AN OFFICER RESPONDED AND EXAMINED THE WHEEL AND REMAINDER OF THE TIRE. THIS WAS A CLASSIC CASE OF TREAD SEPARATION AND THERE WAS OVER $2000 OF DAMAGE TO THE LEFT FRONT FENDER, BUMPER AND RUNNING BOARD OF THE TRUCK. GEICO HANDLED THE INSURANCE CLAIM AND THE TRUCK HAS BEEN REPAIRED. ALL OF THE TIRES ON THE TRUCK AT THAT TIME WERE GENERAL GRABBER TR, LT 235/85R16, DK-6559 32628 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232644June 29, 2008
SEAT BELTS
THE SHORT END OF MY DRIVER SIDE SEAT BELT BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228962May 27, 2008
VEHICLE SPEED CONTROL
OUR 2002 F-350 CRUISE CONTROL ENGAGED ITSELF AND WENT TO FULL THROTTLE WHILE WE WERE STOPPED. A FOUR CAR FENDER BENDER WAS THE RESULT. HAD THIS HAPPENED AT HIGHER SPEED, IT COULD HAVE BEEN CONSIDERABLY MORE SERIOUS. THE CRUISE CONTROL TOOK OVER CONTROL OF THE VEHICLE!! *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10226632May 5, 2008
UNKNOWN OR OTHER
RUSTED OIL PAN ON A 1995 FORD F-150, SO I TRADED IT AND BOUGHT A F-350 2002 AND IT HAS THE SAME PROBLEM? ALONG WITH PLENTY OF OTHERS? AT THIS TIME NOTHING HAS BEEN DONE TO FIX THE PROBLEM, WORKING ON THAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222068March 23, 2008
ENGINE AND ENGINE COOLING
ON THE MORNING OF SATURDAY MARCH 22, 2008. MY 2002 FORD F350 SUPER DUTY ENGINE CAUGHT ON FIRE WHILE SITTING IN MY DRIVEWAY. IT WAS SITTING FOR ROUGHLY 10 HRS. WHEN IT STARTED ON FIRE. VEHICLE IS DESTROYED AND DID SOME DAMAGE TO MY HOUSE, BUT THANKFULLY NO ONE WAS HURT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10221478March 17, 2008
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL*THE CONTACT OWNS A 2002 FORD F-350 SD. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE FOR THE ENGINE AND ENGINE COOLING: ENGINE: DIESEL (NHTSA CAMPAIGN ID 07V553000). THE MANUFACTURER STATED THAT THEY WOULD NOT REIMBURSE THE COST TO HAVE THE VEHICLE SHIPPIED TO THE DEALER. THE CONTACT FELT THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR SHIPPING COST. THE CURRRENT MILEAGE WAS 62,000 AND THERE HAD BEEN NO FAILURE TO DATE UPDATED 04-09-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221511March 17, 2008
TIRES
I FIRST BOUGHT PRO COMP TIRES A COUPLE OF YEARS A GO. WITHIN TEN THOUSAND MILES I HAD A BULGE ON ONE TIRE AND A VIBRATION AT 55 MPH AND OVER. I TOOK THE TRUCK INTO 4WHEEL PARTS AS THAT IS WHERE THEY WERE PURCHASED. I HAD TWO BAD TIRES ACCORDING TO THEM AND THEY REPLACED THEM WHICH COST ME APPROXIMATELY $200. AFTER A TRIP TO ARIZONA AND LESS THAN 7000 MILES I STARTED HAVING A VIBRATION PROBLEM AGAIN. TOOK BACK TO 4WHEEL PARTS AND THEY SAID ONE WAS COMING APART AND ONE WAS OUT OF BALANCE. IT COST ME $150 THIS TIME. I TOLD THEM THAT THE COST WERE INAPROPRIATE AS PRO COMP IS A COMPANY THAT THEY OWN. TOLD ME THAT I WOULD HAVE TO TAKE IT UP WITH PRO COMP. THESE TIRES ARE A DANGER TO THE PUBLIC AND MOST IMPORTANTLY THE ONES THAT BUY THEM. MY TIRES ARE E RATED FOR MY TRUCK AND HAVE NEVER HAD A PROBLEM WITH BIG O TIRES OR BFGS. MY TIRES ARE ALWAYS IN GOOD SHAPE AS I TOW A FIFTH WHEEL. LOOK INTO THIS MATTER PLEASE. I WILL BE REPLACING MINE AS SOON AS I HAVE THE MONEY AND JUST WILL EAT THE COST AS SAFETY IS THE MOST IMPORTANT FOR ME AND MY FAMILY ALONG WITH THE PUBLIC THAT I SERVE. I DO NOT HAVE THE TIRES AS 4WHEEL PARTS HAS KEPT THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221098March 13, 2008
ENGINE AND ENGINE COOLING
MY HUSBAND AND I BOUGHT A NEW F350 FORD LARIAT TRUCK IN THE FALL OF 2002 FOR $42,000. WE STILL HAD IT IN THE SUMMER OF 2007 WHEN IT SUDDENLY STOPPED DEAD IN THE MIDDLE OF THE HIGHWAY, STALLED ON A REMOTE STRETCH OF ROAD. MY HUSBAND WAS ALONE AT THE TIME, AND HE WAS ABOUT 8 MILES FROM ANY HOUSE OR STORE, SO HE WALKED FOR HELP AT 8:30 PM. HE WAS ABLE TO GET A TOW TRUCK TO PICK HIM UP, BRING HIM HOME AT 1 AM, AND DELIVER THE TRUCK TO THE NEAREST FORD DEALER. THE COST OF THE TOW WAS OVER $300.00. THE NEXT DAY HE WAS UNABLE TO GET TO WORK DUE TO NO VEHICLE. WE CONTACTED THE DEALER AND IT TOOK THEM THE ENTIRE DAY TO CONTACT US BACK. THEY HAD NO DIAGNOSIS, BUT SUSPECTED IT HAD TO DO WITH A LOCKOUT DEVICE WHICH WOULD REQUIRE THE VALVE COVERS BE REMOVED AND AROUND $700.00 IN SERVICE COSTS. THEY DID CHARGE US A DIAGNOSTIC FEE WHICH WAS AROUND $80.00 - $90.00. I HAD LOOKED ON THE INTERNET AND KEPT FINDING REFERENCES TO A CAMSHAFT POSITIONING SENSOR WITH THE SAME SYMPTOM OF SUDDEN STALLING. I ASKED THE SERVICE TECHNICIAN IF THAT COULD BE THE PROBLEM AND HE SAID IT WAS VERY UNLIKELY; IN FACT I THINK HE CLAIMED HE WAS UNAWARE OF A CPS ISSUE AT ALL. THE TRUCK WAS RUNNING SO WE PICKED IT UP FROM THE DEALERSHIP, AND IT STALLED AGAIN ON OUR WAY HOME. SO WE HAD THE TRUCK TOWED TO ANOTHER DEALER, A DISTANCE OF 80 MILES AND A COST OF ANOTHER $150.00. I DISCUSSED REPLACING THE CPS WITH THE SERVICE TECHNICIAN THERE AND HE SAID IT WAS RELATIVELY INEXPENSIVE AND A GOOD FIRST ATTEMPT TO ISOLATE THE PROBLEM. SO WE HAD IT REPLACED AND HAVE NEVER HAD A PROBLEM SINCE. THIS TRUCK HAD 40,000 MILES ON IT AND IT WAS OUR FOURTH FORD TRUCK. I WONDER WHY IT TOOK SO LONG FOR FORD TO GET AROUND TO NOTIFYING THEIR CUSTOMERS AND THEIR SERVICE STAFF. IT IS INCONCEIVABLE THAT FORD WOULD TAKE THIS LONG TO ACTUALLY ACKNOWLEDGE A PROBLEM THEY HAVE HAD FOR YEARS WHEN THEIR CUSTOMERS WERE ESSENTIALLY UNAWARE OF THE POTENTIAL FOR DISASTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220278March 6, 2008
ELECTRICAL SYSTEM
MY FORD F350 SUPERDUTY QUAD CAB LARIAT LE DIESEL HAD BEEN SITTING IN MY BACK YARD FOR ABOUT 5 HOURS WITH THE BLOCK HEATER PLUGGED IN. I HEARD AN EXPLOSION AND LOOKED OUT THE WINDOW. THE FRONT OF MY TRUCK WAS ON FIRE. THE FIRE CONSUMED THE INTERCOOLER, AIR CONDITIONER EVAPORATOR AND ALL THE HEADLIGHTS, GRILL, RUBBER ON THE BUMPER AND ALL PLASTIC, RUBBER PARTS, WIRING, HOSES UNDER THE HOOD INCLUDING BOTH BATTERIES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10214305January 9, 2008
TIRES:TREAD/BELT
IN NOVEMBER 2007 MY RIGHT FRONT TIRE EXPLODED WITHOUT WARNING. TWO YEARS AGO THE LEFT FRONT TIRE EXPLODED. THANK FULLY THERE WAS NO TRAFFIC ON THE HIGHWAY EITHER TIME, WHICH PREVENTED AN ACCIDENT AND DAMAGE TO OTHERS. MY TRUCK DAMAGE TOTALED ABOUT $ 3500 TO $ 4000 FOR EACH EVENT. THE FENDER AND RUNNING BOARD AND OTHER ITEMS ON THE TRUCK WERE DAMAGED BY THE EXPLODING TIRE / TREAD THAT CAME APART. THE TIRES WERE OEM, GENERAL GRABBER TR, 235 85R16 LOAD RANGE E. THE VEHICLE IS A 2002 F 350 DUALLY. BOTH HAPPENED ON THE HIGHWAY AT 70 MPH. I SENT THE LAST FAILED TIRE TO GENERAL AND THEY CLAIM THAT THE TIRE WAS DAMAGED DUE TO AN IMPACT, NOT A MANUFACTURING DEFECT. I DISAGREE, THE TIRE JUST UNZIPPED ITSELF. THE TRUCK HAS ONLY BEEN DRIVEN ON HIGHWAYS AND LOCAL STREETS. I HAVE NOT HIT ANY POTHOLES. THOUGH WE ALL GO OVER SPEED BUMPS, A LOAD RANGE E TIRE SHOULD BE ABLE TO GO OVER A SPEED BUMP AT SLOW SPEED. TIRES WERE PROPERLY INFLATED TO 60 PSIG. TREAD LIFE ON THE TIRES IS EXCELLENT. FOR TWO FAILURES FOR ME, A SIMILAR FAILURE FOR A CO-WORKER AND SEVERAL COMPLAINTS ON DIESEL TRUCK MESSAGE BOARDS, THERE APPEARS TO BE A TREND OF EXPLODING 10 PLY GENERAL TIRES. I THINK THIS SHOULD BE INVESTIGATED. THE COMPANY NO LONGER MANUFACTURERS THIS SPECIFIC TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212229December 18, 2007
ENGINE AND ENGINE COOLING
VEHICLE KEEPS CUTTING OUT. ENGINE SPLUTTERS AND JERKS, ALL THE LIGHTS BLINK ON THE DASH BOARD, AND ENGINE QUITS. IT HAS LET ME STANDED IN TRAFFIC FIVE OR SIX TIMES. IT CAN HAPPEN JUST GOING DOWN THE ROAD OR WHEN YOU ARE PULLING OUT FROM A STOP, THERE IS NEVER ANY WARNING. IN 7 MILES I HAD TO RESTART MY VEHICLE 5 TIMES. IT STARTED IN NOVEMBER 2007. I THOUGHT THERE MAY BE MOISTURE IN THE FUEL FILTER, SO HAD ALL FILTERS CHANGED AND TRUCK PUT ON COMPUTER. DEALER COULD NOT FIND A PROBLEM. THE PROBLEM HAS STEADLY GOTTEN WORSE; FROM ONCE OR TWICE A WEEK TO FIVE OR SIX TIMES IN LESS THAN 10 MILES. I CAN NO LONGER RELY ON MY VEHICLE GETTING ME WHERE I NEED TO GO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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