Ford F-350 Complaints (2002)

240 consumer complaints on file.

#10865673May 18, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE DRIVING VARIOUS SPEED, THE SEAT BELT UNLATCHED INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10791590November 16, 2015
UNKNOWN OR OTHER
WIFE PARKED THE TRUCK RUNNING AT THE TOP OF A SLOPED DRIVEWAY NEAR OUR FARM HOUSE, LEFT THE TRUCK RUNNING AND IN PARK, GOT OUT TO RETRIEVE A FORGOTTEN ITEM, WALKED DOWNHILL 75 FT., AFTER A SHORT TIME TURNED TO SEE THE TRUCK SPEED BY BACKWARDS NEARLY HITTING HER. THE TRUCK RAMMED THE CARPORT CORNER CONCRETE SUPPORT, JUMPED A TWO FOOT ROCK WALL AND CAME TO REST AGAINST A THREE FOOT DIAMETER BIRCH TREE. TRUCK EVALUATED AS TOTAL LOSS. A MASTER MECHANIC BROUGHT TO HELP GET THE TRUCK STARTED. DAMAGE ONLY TO REAR BUT WOULD NOT START. BATTERY PLATES HAD SHORTED DUE TO THE THREE SEVERE JOLTS. THE MECHANIC ALSO NOTED THE STEERING COLUMN BOLTS AND SCREWS SEEMED QUITE LOOSE. THE TRUCK WAS STARTED BUT MOVED TO THE BODY SHOP BY A TOW TRUCK SINCE THE REAR BREAK LINE WAS SEVERED. AFTER TOTALING THE VEHICLE THE INSURANCE COMPANY SOLD THE TRUCK BACK TO ME FOR $5100. I GOT THE TRUCK REPAIRED. TODAY I TOOK IT TO THE FORD DEALER TO CHECK THE STEERING COLUMN. THE FORD TECHNICIAN NOTED THE SEVERITY OF THE LOOSE STEERING COLUMN, REPLACED A COUPLE BUSHINGS, TIGHTENED BOLTS AND SCREWS, AND TESTED THE VEHICLE. HE SPECIFICALLY NOTED, IN WRITING, THE TRUCK WOULD NOT RELIABLY STAY IN THE SELECTED GEAR. I PAID FORD $259 FOR THE STEERING COLUMN WORK. THE FORD SERVICE MANAGER TOLD ME WHEN I SCHEDULED THE WORK THAT TWO OTHER VEHICLES HAD JUST COME IN THE SAME DAY WITH THE SAME PROBLEM. THIS TRUCK CAME OUT OF PARK ON ITS OWN AND WHEN ROLLING BACKWARDS BARELY MISSED MY WIFE. SHE COULD HAVE BEEN EASILY KILLED. BEFORE THIS ACCIDENT, IT NEVER OCCURRED TO ME TO TAKE THE TRUCK INTO FORD FOR A CHECK OF THE STEERING COLUMN AFTER 13 YEARS BUT I SHOULD HAVE BEEN SMARTER. I BRING THIS UP TO YOU FOR REVIEW BECAUSE THERE COULD BE LOTS MORE OF THESE VEHICLES OUT THERE THAT COULD KILL SOMEONE IF THEY SUDDENLY SLIP OUT OF GEAR AND ROLL. I HAVE A COPY OF THE FORD SERVICE PAPERWORK FROM TODAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10733220July 10, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE PARKED IN THE DRIVEWAY, THE VEHICLE ROLLED BACKWARDS APPROXIMATELY 300 FEET AND CRASHED INTO A FENCE. THE CONTACT STATED THAT THERE WAS NO WARNING INDICATOR PRIOR TO THE FAILURE. THE CONTACT, AN INDEPENDENT MECHANIC, INSPECTED THE VEHICLE AND DIAGNOSED THAT THE BRACKET THAT SECURED THE GEAR SHIFT CABLE WAS LOOSE WHICH ALLOWED THE LEVER TO GO INTO DIFFERENT GEARS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10722329May 29, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE DRIVING AT 50 MPH, THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS INDEPENDENTLY UNLATCHED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713251April 27, 2015
WHEELS, TIRES
MY HUSBAND AND I HAVE 2 FORD F350S THAT CAME WITH GENERAL TIRES OF THE 12 TIRES WE HAVE HAD 5 BLOW OUTS, THE MOST RECENT WAS 4/23/2015 ON I-80, IN WHICH MY TRUCK SUSTAINED OVER 2500.00 DOLLARS IN DAMAGE. JUST WONDERING IF WE ARE LUCKY OR IF GENERAL TIRE COMPANY IS JUST TRYING TO KILL PEOPLE. THE TIRES ARE 235X85X16 LOAD RANGE E AND ALL HAD SUBSTANTIAL TREAD WHEN THEY BLEW. THANK YOU FOR LOOKING INTO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711834April 20, 2015
SEAT BELTS
THE FRONT PASSENGER SEAT BUCKLE RELEASES UNEXPECTEDLY. WHEN I BEGAN TO RESEARCH HOW TO REPLACE THIS COMPONENT, I DISCOVERED THAT THERE WAS AN NHTSA RECALL#01V227001, FORD RECALL# 01S21 ISSUED FOR THE SAME HAZARD. MY TRUCK WAS ASSEMBLED IN 2001 AT THE KENTUCKY PLANT BUT WHEN I CONTACTED FORD THEY EXPLAINED THAT MY TRUCK WAS NOT INCLUDED IN THE RECALL. SINCE THIS IS SUCH A SAFETY HAZARD, I AM REPORTING TO YOU SO THAT YOU MAY CONSIDER EXPANDING THE SCOPE OF THIS RECALL. ALSO, WHAT ARE THE IDENTIFYING MARKS TO DETERMINE IF I DO INDEED HAVE THE FAULTY COMPONENTS IN MY VEHICLE? THE BUCKLES ARE TRW 33012760, THE DRIVERS SIDE IS EMBOSSED WITH #343013 AND THE PASSENGER SIDE IS EMBOSSED #321013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693132March 9, 2015
WHEELS, STRUCTURE, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
THE SPARE TIRE CARRIER CABLE FAILED AND DROPPED THE SPARE ON THE GROUND WHICH BOUNCED AND CAUGHT THE REAR BUMPER. NO DAMAGE DUE TO THE SLOW SPEED I WAS TRAVELING AT THE TIME, BUT THIS PART HAS SINCE BEEN REDESIGNED AND SHOULD BE RECALLED BEFORE SOMEONE GETS HURT. NEW P/N IS 6C3Z-1A131-AA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651716October 31, 2014
ENGINE AND ENGINE COOLING
WHILE DRIVING APPROXIMATELY 35 MPH THE WATER PUMP STARTED TO LEAK. THIS CAUSED THE SERPENTINE BELT TO BECOME WET AND SLIPPED OFF THE PULLEYS WHICH CAUSED THE VEHICLES BRAKES AND POWER STEERING TO FAIL. I QUESTIONED THE SERVICE ADVISOR AT THE FORD DEALER(HENRY DAY FORD) IN WEST VALLEY UTAH AND THEY ADVISED THEY HAD NOT HEARD OF THE PROBLEM. TO ME THIS IS A VERY IMPORTANT SAFETY HAZARD FOR OCCUPANTS AND COULD BE A LIABILITY FOR FORD MOTOR COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641995October 7, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 FORD F350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, WHITE SMOKE STARTED TO EMIT FROM THE REAR OF THE VEHICLE. AFTER STOPPING TO INSPECT THE VEHICLE, THE CONTACT DISCOVERED FUEL LEAKING FROM THE ENGINE AREA. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL LINES BELOW THE ENGINE TURBO HAD RUPTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638631September 24, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER AND AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE CAMSHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625951August 18, 2014
WHEELS
TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE WHEEL SPOKE BECAME FRACTURED AND CAUSED THE FRONT PASSENGER'S SIDE WHEEL TO CRACK. THE WHEEL WAS REPLACED WITH A SPARE TIRE BY THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606417June 27, 2014
STEERING
THE TIE ROD END AT THE PITMAN ARM SHEARED OFF SUDDENLY AT THE POINT WHERE THE BALL MEETS THE SHAFT OF THE TIE ROD CAUSING A COMPLETE LOSS OF STEERING CONTROL. THIS IS NOT A WEAR POINT AND IS NOT SOMETHING THAT COULD HAVE BEEN INSPECTED SINCE IT IS COVERED WITH A RUBBER BOOT, THE STEEL LOOKS AS IF IT FATIGUED OVER TIME LEADING TO THE SUDDEN FAILURE. LUCKILY THIS OCCURRED IN A PARKING LOT, HAD IT HAPPENED ON THE HIGHWAY SOMEONE ELSE WOULD HAVE POSSIBLY BEEN WRITING THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595472June 2, 2014
ELECTRICAL SYSTEM:STARTER ASSEMBLY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED THE STARTER ENGAGED WITHOUT THE KEY BEING INSERTED INTO THE IGNITION. THE VEHICLE STARTED MOVING ON ITS OWN AND CRASHED INTO A BOAT THAT WAS ATTACHED TO IT AND THEN CRASHED INTO A REFRIGERATOR. THERE WERE NO INJURIES. THE CONTACT STATED THAT THE STARTER WAS STILL ENGAGED AND COULD SMELL IT OVERHEATING. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10593153May 21, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ON MAY 13, 2014, A RECALL LETTER WAS RECEIVED FROM FORD. REF. NO. 09S09-SPEED CONTROL DEACTIVATION FIRE. I CALLED SONORA FORD TO SCHEDULE AN APPOINTMENT TO REPAIR THE RISK. ACCORDING TO [XXX] IN THE SERVICE DEPARTMENT PARTS WERE ON BACK ORDER. HE TOOK MY CONTACT INFORMATION AND ADVISED HE WOULD CONTACT ME IN ABOUT A WEEK WHEN PARTS ARRIVED. AFTER NO RETURNED CALL I CONTACTED BOTH SONORA FORD AND FORD MOTOR COMPANY CUSTOMER RELATIONS CENTER AT 1-866-436-7332 & 1-800-392-3673. THEY ADVISED PARTS WERE STILL 7 TO 10 DAYS OUT. FORD REFUSED TO HAVE THE SWITCH REMOVED OR THE CIRCUIT DISCONNECTED TO PREVENT A FIRE UNTIL PARTS ARRIVED WHEN ASKED. WITH A KNOWN FIRE RISK I AM CONCERNED MORE COULD BE DONE BY FORD TO ADDRESS THIS ISSUE WHILE PARTS ARE NOT AVAILABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587834May 12, 2014
STRUCTURE:BODY, STEERING, WHEELS
LEFT FRONT TIRE THREAD SEPARATED WHILE TRAVELING NORTHBOUND ON I75 AT MILE MARKER 311. SEPARATION CAUSED TRUCK TO VEER LEFT INTO THE MEDIAN GUARD RAIL AT HIGH RATE OF SPEED AND CONTINUE ALONG GUARD RAIL UNTIL STOPPED. 911 CALLED WHICH BROUGHT EMS AND FHP. AAA CALLED WHICH BROUGHT WRECKER. DRIVER AND PASSENGER SHAKEN UP WITH PASSENGER BEING TRANSPORTED TO HOSPITAL BY EMS FOR HYPERTENSION/HIGH BLOOD PRESSURE. FHP FILED REPORT, CASE #FHPC140FF039496. WRECKER REMOVED TRUCK FRONT LEFT WHEEL/TIRE FROM UNDER GUARD RAIL AND TRANSPORTED TO IMPOUND LOT. DAMAGE TO LEFT FRONT OF TRUCK AND ALONG LEFT SIDE TO REAR DUAL WHEELS; FRONT BUMPER, FRONT GRILL, BROKEN STEERING ROD, LEFT FENDER, LEFT WHEEL, LEFT SIDE OF HOOD, DRIVER'S DOOR, AND REAR PASSENGER DOOR. UNKNOWN CONDITION OF FRONT 4WD AXLE OR FRAME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10558174January 2, 2014
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED THAT THE ENGINE OIL PAN WAS LEAKING. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE OIL PAN WAS RUSTED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED ON THREE OCCASIONS BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 140,000. UPDATED 3/12/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548232October 17, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 FORD F-350 XLT. THE CONTACT STATED THAT WHILE STOPPED, THE PASSENGER'S SIDE SPARK PLUG SHOT OUT OF THE ENGINE WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE ENGINE MADE A LOUD BANGING NOISE AS THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC STATED THAT THE COMPRESSION FROM THE ENGINE CAUSED THE SPARK PLUG TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541817September 4, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2002 FORD F-350 SD. THE CONTACT STATED THAT WHILE DECELERATING, A LOUD BANG WAS HEARD FROM THE FRONT END OF THE VEHICLE. THE CONTACT LATER DISCOVERED THAT THE FRONT DRIVER'S SIDE LEAF SPRING WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC BUT WAS REPAIRED BY THE CONTACT. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 256,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541787September 4, 2013
TIRES, TIRES:TREAD/BELT
THIS SPECTOR TIRE JUST BLEW UP. THE TIRE SEPARATED AT THE TREAD AND SPLIT OPEN 6-8 INCHES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537514August 27, 2013
FUEL SYSTEM, GASOLINE
PURCHASED THE 2002 F350 SUPER DUTY DUMP TRUCK NEW IN 2003. IT PRESENTLY ONLY HAS 20,200 MILES ON IT. THIS PAST JUNE THE GAS TANK STARTED LEAKING AROUND THE SEAM AREA. THOUGHT THAT THIS WAS ODD DUE TO THE LOW MILES AND SOFT USAGE THE TRUCK HAS HAD. HAS THERE BEEN A RECALL ON THIS TRUCK FOR GAS TANK ISSUES? IF NOT, THERE SHOULD BE.....AS IT A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford F-350