Ford F-150 Complaints (2018)

2,327 consumer complaints on file.

#11421622June 21, 2021
POWER TRAIN, ENGINE
The contact owns a 2018 Ford F-150. The contact stated that after the vehicle was serviced at the dealer for a manufacturer's power train control module reprogramming, the vehicle would shudder when switching lane, accelerating, or decelerating. The check engine light was illuminated. The vehicle was taken to another dealer Bob Swope Ford, Inc. (1307 N Dixie Hwy, Elizabethtown, KY 42701) and an engine oil leakage was repaired. However, the failure recurred. The dealer Bob Swope Ford, Inc. informed the contact that there was no remedy but it was safe to drive the vehicle. The manufacturer was made aware of the failure. The failure mileage was 42,865.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421473June 19, 2021
ENGINE
Excessive Oil Consumption. August 2, 2020, low engine oil light came on and 50% loss of engine power. When I pulled over at the nearest gas station my vehicle was 6 quarts low on engine oil. October 6, 2020, only 2000 miles after an oil change by the dealership oil was 1 quart low. May 24, 2021, 7,788 miles after engine oil change by dealership, engine oil was 4 quarts low. My truck consumes 1 quart of oil every 1,750 miles. My fuel economy is poor, averaging 11.5 miles per gallon which should be and and was much better when I first purchased my new vehicle. Intermittent rattle during normal acceleration and deceleration. My engine has lost power and would turn over but not crank for up to 2 hours at a time. This appears to be a wide spread issue with owners of the F150 truck year 2018 - 2019. FORD NEEDS TO RESPOND AND FIX THIS ISSUE FOR THEIR CUSTOMERS AT NO COST TO THE CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421389June 18, 2021
ELECTRICAL SYSTEM
Ford Sync 3 system in 2018 F-150 has been faulty, dealership diagnosed it as a faulty APIM, no longer covered under standard warranty. Online forums are littered with similar issues, Ford refuses to address or cover, wants > $1k for replacement. Symptions: - Main display screen goes completely blank - Backup camera does not display - Handsfree bluetooth disconnects - GPS freezes, directions do not display
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420704June 12, 2021
UNKNOWN OR OTHER
At random times the ignition switch will not turn, therefore the truck will not start. The steering wheel is not binding. I have tried both keys. There are just days when the ignition will not turn. I took it to the local Ford dealer. Of course the day I took it, the ignition switch turned and I was able to start it and drive it there. I explained that it just won't turn at random times. Since it turned for them, they blew the problem off. Other people have had some problem (as seen on the internet).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419372June 2, 2021
VISIBILITY/WIPER
1. Rear Window Spontaneously Shattered 2. My seven years old daughter was in the back seat, glass remains reached even the front seats. 3. My wife was driving and she was not able to see the traffic behind her. She was very concern about my daughter safety with the broken window behind her. 4.Dealer had not been contacted. 5. 911 contacted, police inspected the rear window and created an incident number. -No warning lamps were turned on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419184June 1, 2021
UNKNOWN OR OTHER
Truck parked, rear sliding glass window shattered on it's own with no impact. No one near the vehicle. Thankfully we were not driving or have passengers when this occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419276June 1, 2021
ENGINE
Engine has been making excessive valve train/piston/rod noise. I noticed the noise in March 2021 when towing my vacation trailer to San Diego. When idling noise is loudest below engine on drivers side. Noise increases dramatically when under load, and can be heard inside cab when driving. Motor almost sounds like a diesel engine. On April 26,2021 I took the truck to my dealer, Raceway Ford, Fontana, CA. After a road test I was given a notice from FORD stating that this is normal for this 5.0 engine. No way an engine should sound like this after 30,000 miles. This is a serious design flaw. When this engine fails I hope that we are not in the middle of the desert in 110 degree weather, going down a mountain pass, or crossing the golden gate bridge. THIS IS A SERIOUS SAFETY MATTER !!! Please force Ford to find a fix and repair these engines ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418983May 29, 2021
POWER TRAIN
After the Ford 21b10 update the vehicle started having shifting issues. The transmission will hold higher gears at low speeds causing an engine or transmission shutter. Vehicle is sluggish and takes a lot of throttle input to down shift into correct gear. Vehicle ran perfectly fine before getting the update done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418605May 26, 2021
POWER TRAIN
Transmission malfunction. Truck experiences major hard shifting, hesitation going to gears which causes lack of exceleration. Transmission was reprogrammed around $30k miles Dec 2020. On 5/20/21, I came to stop at 4 way intersection. I proceeded to go straight but truck was barely moving (less than 5 mph) and when looking at dash I could see gear indicator showing transmission still in 7th gear but truck would not excelerate as if it was in neutral. I proceeded to use my flashers and coasted to the side of the two lane road. The dealer reprogrammed the transmission a second time on 5/24/21. I picked the vehicle up from dealer on 5/25/21 and experience same failures and a see manual warning light flashed on the dash. This vehicle is currently at the dealer and I've been advised they are dropping transmission to see what is going on inside. This 10 speed transmission is a major safety issue when driving as the vehicle can become disabled at anytime
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418446May 25, 2021
UNKNOWN OR OTHER
Approximately once every 20 times the truck engages the Auto StartStop feature, the vehicle turn off the engine and requires you to place the vehicle in Park and restart the vehicle. I picked up the vehicle from the Dealer after they had it for a week, and they were unable to reproduce the error. The Dealer did have error messages and worked with Ford technicians to clear the error(s), but in my 8th day since having my truck back, it has happened twice. While inconvenient, and I could push the button every time I’m in the truck to disable, this was a nice fuel efficiency perk. Also, it doesn’t happen while driving, only coming to a complete stop. The danger that I fear, is that someone behind me will become impatient/look at the green and drive into my truck. I do have a screenshot of the error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418509May 25, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2018 Ford F-150. The contact stated that the front passenger’s side door failed to lock securely. There was no warning light illuminated. The vehicle was not diagnosed. The manufacturer was informed of failure and suggested that the vehicle be taken to an authorized dealer for assistance. The vehicle was taken to the dealer. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418542May 25, 2021
POWER TRAIN
On Thurs., May 20, 2021, about 5:00 pm Central, I was traveling south on the Edens Express in the Chicago area, traveling at highway speed (approximately 70+ mph) when all of a sudden and without warning my power train cut out and I received an error message, Check Engine and Drive Mode Not Available came up after I came to a stop, turned the vehicle off and tried to re-engage the transmission to drive off. My truck stopped forward motion and I had to coast to a stop on the right hand side of the road. I was between Exits 34 and 35, about 1.25 miles north of the Skokie/Old Orchard exit. I contacted Ford Road Service and they towed the truck to my local Ford Dealer, Napoleon Ford in Libertyville, IL. Ford Service indicated that the issue was caused by the Powertrain Control Module (PCM). Service re-flashed the PCM and said that was the only fix necessary. My concern is that this issue happened suddenly and without any warning while I was traveling at highway speed. While I was lucky enough to be in the right-hand lane (of the 3 lane highway), that was only because I was planning to exit at the Skokie/Old Orchard exit which was the next exit. Had I been away from the right-hand lane or someone was tailgating me when this happened (or going up a hill), the consequences might not have been so good for my personal well-being. I wanted to bring this to your attention in case this is happening to other Ford F-150 truck with similar PCMs. When I asked Ford Service what caused the error in the PCM, they could not give me a reason nor could they say what caused the error, leaving it as unknown whether this will happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418360May 24, 2021
POWER TRAIN
2 to 4 times a day since I bought the truck new, when cold, the engine RPM's flair up 600 to 1000 RPM's before slamming into gear. This happens when shifting from 3rd to 4th gear and sometimes 5th to 4th gear. I have taken it to 2 different dealers. Both said it shifted normal. When went to pick it up from the second dealer I had the Service manager ride with me. He noticed poor shifting and said the truck was NOT shifting normally. I left it for them to give it a better look. Only 3 days later I was asked to pick it up because they "couldn't duplicate the problem", even though the Service Manager witnessed the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418111May 22, 2021
ENGINE
I am reporting to NHTSA because the recall #17S37 should include my truck as I have the same issues and I am apprehensive to even drive my truck as the issue continues to increase in severity. See the answers to the requested questions below. 1.What component or system failed or malfunctioned, and is it available for inspection upon request? Answer -1. The cylinder heads have failed. Yes, the truck is available upon request. 2.How was your safety or the safety of others put at risk? Answer -2. Per recall 17S37. Cylinder heads machined without supply holes will result in premature engine failure. Engine Failure can cause noise, check engine light, runs rough and/or loss of motive power without warning while driving, increasing the risk of crash. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? Answer – 3. Yes, the problem has been confirmed by the Ford dealer shop foreman upon a 1:1 test drive. The shop foreman agreed of the noise and the shudder. The shop foreman scheduled a diagnostic for the truck. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer – 4. Yes, the ford dealer ran multiple diagnostics over multiple visits on the truck. I was informed by the shop foreman that the cylinder heads were machined incorrectly, and new cylinder heads and camshafts were to be replaced. I proceed to file a formal complaint through Ford. Upon filing the complaint with Ford and through numerous calls almost daily I still can’t receive any response/feedback from the complaint line. I can provide the complaint number upon request. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Answer -5. There were no warning lamps. However, I heard loud clicking, horrible gas mileage, and loss of power for many months before the dealer determine the issue failed cylinder heads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417782May 19, 2021
POWER TRAIN
Transmission harsh up and down shifts and some times hangs between gears before going into gear revs when going into 6th like in N and will not go into reverse until transmission is cooled down
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417644May 18, 2021
POWER TRAIN
My truck now has 52K + and it has started to skip gears when shifting. Seems to be once warmed up the shifting gets clunky and bangs, more like a shudder and no rhyme or reason it shift from 1st to 2nd and 3rd and skip 4th but slip almost like it is in neutral? I was pulling out of a store parking lot and it was like someone threw it in neutral and a MAC truck was coming right at me and luckily I let up off of pedal and it caught and I was able to cut over to breakdown lane as the truck laid on his air horn at me. I have taken it in for service 3 times now at Franklin Ford in Franklin Massachusetts and it is in there right now for the 4th time. The mechanic has replaced parts and given back to me after a testing stating that it was all set each time and I would get in and same slippage and shuddering and banging while shifting and still slipped into neutral. The 3rd time in they mentioned that they replaced the torque converter, got it back after over a week: Same issues. The 4th time in service now for over a week going to check in to see what they have figured out if anything? This is ridiculous, been going on since beginning of March. Why they can't just replace Transmission or Truck ? You spend so much on your truck and take very good care of and I will tell you I baby my truck. It is a beautiful truck but please do something !! Franklin Ford asked me to start a case with FORD, so I am starting here. I haven't any paperwork you would have to get from them, my service person, Ed Murphy should be able to provide you and FORD with everything that they have done along with exact dates. Thanks for listening. Kim Levya
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416708May 15, 2021
POWER TRAIN
TRANSMISSION JUMPS FROM THIRD TO FIRST BACK TO THIRD JERKING THE VEHICLE AND SOME TIMES DELAYS THE VEHICLE FROM CLEARING LANES AND/OR VEHICLES. THIS SEEMS TO HAPPEN EVERY TIME YOU DRIVE THE VEHICLE FOR THE FIRST TIME AND/OR AFTER THE VEHICLE HAS BEEN PARKED FOR MORE THAN A FEW HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414761May 1, 2021
ENGINE
AFTER A LONG PERIOD OF TOWING (APPROXIMATELY 4000# FOR 2+ HOURS)I STOPPED FOR GAS. ON RESTART OF THE ENGINE, IT HAD A VERY ROUGH IDLE AND THERE WAS A WARNING LIGHT FOR THE AUTO START/STOP SYSTEM. IT DIED AND WOULD NOT RUN FOR MORE THAN 5 SECONDS. TO GET IT TO RUN I HAD TO KEEP IT IN NEUTRAL AND REV THE ENGINE TO APPROXIMATELY 2500RPM. IT DID NOT REPEAT THE ISSUE FOR THE REMAINDER OF THE TRIP (ANOTHER 2+ HOURS OF TOWING). THIS SITUATION WAS IN A GAS STATION BUT COULD HAVE BEEN MUCH WORSE IF IT WAS ON A PUBLIC ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414442April 29, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2018 FORD F-150. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE UNINTENDEDLY DOWNSHIFTED AND STALLED WHILE DEPRESSING THE ACCELERATOR PEDAL. THE POWER TRAIN MALFUNCTION WARNING LIGHT WAS ILLUMINATED. DUE TO THE FAILURE, THE VEHICLE WAS TOWED TO GERVAIS INC (5 LITTLETON RD, AYER, MA 01432) HOWEVER, THE VEHICLE WAS NOT YET DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414528April 29, 2021
ELECTRICAL SYSTEM
THE APIM IS DEFECTIVE THE GPS SIGNIAL ON THE NAVIGATION IS MESSED UP IT WILL SHOW THAT I'M IN THE MIDDLE OF A LAKE OR FIELD WHEN I'M ON THE ROAD, THE NAVIGATION IS ALSO VERY SLOW AND THE BACKUP SENSORS DON'T WORK AS EXPECTED WHEN BACKING UP THE 360 CAMERA IS ALSO EXTREMELY LAGY AND TAKES 15 SECONDS TO ACTIVATE. FORD SAYS THIS PART IS 1800 BUT IT IS AN INTERNAL PART OF THE NAVIGATION SYSTEM AND SHOULDN'T JUST FAIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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