Ford F-150 Complaints (2018)

2,327 consumer complaints on file.

#11428778August 12, 2021
POWER TRAIN
2018 F150 has problems with the 10R80 automatic transmission. Harsh shifting, delayed shifts. Very unpredictable. Dealer has had the vehicle for 10 days and is unable to repair it. I bought the vehicle used from a Ford dealer with 45,000 miles in January 2021. It has always been problematic since I bought it. I first dropped it off at the dealer for repair on 8/3/21
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428790August 12, 2021
UNKNOWN OR OTHER
The contact owns a 2018 Ford F-150. The contact stated while reserving the vehicle and shifting gears to drive when the vehicle accelerated independently forward. The contact stated no warning light was illuminated. The contact stated she crashed into a parked vehicle. Air bags did not deploy. The contact began to pump the brake pedal to stop the vehicle. The contact did not have any injuries or seek medical attention. The contact stated there was a state trooper on the screen and witness the failure. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to towing lot and then to a collision repair shop. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 66,000
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11428876August 12, 2021
ENGINE, POWER TRAIN
At approximately 18:30 hours on July 27,2021. While backing from alley into my driveway, I coast into driveway since alley is on steep hill, so no gas is needed. Just incline is needed to get movement of truck into driveway. As truck was about five feet from closed garage door. Engine revved up without foot being on gas pedal. Since truck was in reverse gear, so backup camera was engaged to assist in stopping when I get close to door. The rear tires started spinning and burning rubber, my foot had been on brake pedal entire time I was coasting into driveway. I had to press hard on brake pedal to keep from accelerating into and through garage door. Engine finally stopped revving up after a few seconds. I quickly put transmission into park and shut off engine. My son was a passenger in truck and he said what the [XXX] just happened. Got out of truck and there were black tread marks on concrete driveway approximately 2 feet long in front of tires. Next morning July 28, 2021, I started truck up and it acted normal. Took son to work and drove out to Ford dealership to have them take a look at truck. They could not look at truck. Earliest they could get it in to look at it was August 13, They did ask if there were any warning lights on dash. Told them I didn’t see any engine lights indicating a problem is occurring. I have driven truck daily since incident without any further problems. I called Ford dealership today August 12, and canceled appointment to have truck looked at. I doubt they’d find anything, it was an intermittent issue, but it does need to be reported. I have photos of tire marks in front of tire s the next morning before I started truck back up. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428674August 11, 2021
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2018 Ford F-150. The contact stated that one side of the sunroof bracket fractured and detached from the vehicle. The vehicle was taken to the dealer for a transmission recall repair. While at the dealer, the sunroof was inspected. When the dealer attempted to open the sunroof, one of the brackets fractured and detached from the sunroof. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure, informed the contact that the VIN was not included in a recall, and referred the contact to file a complaint with the NHTSA. The failure mileage was 39,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428597August 10, 2021
POWER TRAIN
My F150 has approximately 69,000. When slowly accelerating from a stop light, the 10 speed transmission shifted from from 1-4, then back to 1st then up to 7 then back to first. I'm not an aggressive driver and it startled me. Luckily, i was not hauling anything or in a heavy traffic flow. I immediately slowed down as the sudden jerks between the gears did jolt all the occupants. The wrench light came on and within 10 miles I pulled into the dealership where I bought it. It was diagnosed by the dealership yesterday as needing the valve body replaced, costing $1,700. There were no warnings or messages present on the display prior to the failure. I simply have lost faith that had this occurred in a different driving situation I shudder to think that my family and I may not be safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428436August 9, 2021
POWER TRAIN
For the past 30 days, the 10-speed transmission in my F-150 is shifting very hard from 10th to 8th and in other lower gears. It also will not accelerate at times when applying the gas at 10 MPH. The Ford dealer was able to replicate the problem when presented with the truck today, but tells me that Ford said that "that's the way the truck drives. There is not a problem with it." Two days ago, a rough downshift caused my wife to strike her head on the headrest in the front passenger seat, and she will not ride in it until I get this problem resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426941July 29, 2021
ELECTRICAL SYSTEM
apim module only works part time. When it is not working, which is 99% of the time, the radio, GPS, and other devices will not work correctly. Ford diagnostics at the dealership tell me the apim module needs replacing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426753July 28, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Adaptive cruise control randomly fails. Has failed 25 times since sept 19, 2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426756July 28, 2021
POWER TRAIN
Transmission shifts hard and/or will not up shift or down shift properly. Often shifting so hard that loud noises can be heard and felt, often causing dangerous lurching or pausing in acceleration. On several occasions transmission has nearly caused what could’ve ended in severe collisions with other vehicles. Ford service personnel have stated “that’s just how they are”. I feel this is a very dangerous vehicle to operate and will no longer take my family in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425937July 22, 2021
POWER TRAIN
The transmission would not change gears as needed. Dropped it off at the dealer and they reset it. Problem persisted and then they changed the timing chain. Now the transmission is not switching gears correctly still. There is a fan on that was never on before. Dropping it back off tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425635July 20, 2021
ELECTRICAL SYSTEM
Complete failure of the Sync 3 Advanved Program Interface Module (APIM). Recall available up until 2017 model year, 2018 needs to be included. I purchased my vehicle used in August 2019 with 28,000 miles and had problems with the APIM from the start. Dealer refuses to replace. Problems include: -Device will not update firmware over Wi-Fi or USB flash drive. -None of the official Ford Sync mobile apps on iPhone will connect to APIM. -Resuming music from USB flash drive frozen in memory from same song and time every time I start the car even after playing many songs ahead. -Turning off the vehicle loses the current clock time. -Driving durring the day with headlights off, screen randomly goes black into night mode. Dealer quoted me $1008 to replace APIM, not gonna happen. I researched prices online and can purchase this and do it myself for less than $300 but, I shouldn't have to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424795July 14, 2021
POWER TRAIN
Transmission. It is currently at a Ford dealer being disassembled. Might be available for inspection! When pulling out into traffic the transmission would go neutral when shifting which causes the truck to slow down in front of moving vehicles. Naturally I push the accelerator to make it go which revs the engine and then it slams into gear. On wet pavement this causes the drives wheels to spin out so you have to really pay attention not to slide sideways and lose control. It happens at all speeds! Yes it has been reproduced by the Ford dealer! It is currently at a Ford dealer being disassembled and then send the information to Ford so they can find out from Ford how to handle it. The truck is still barely under warrantee! There were not any warning lamps or messages before or after it started malfunctioning. It started malfunctioning this year, 2021, when it had around 40,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424708July 13, 2021
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
Tailgate released while driving
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11424535July 13, 2021
POWER TRAIN
The 10R80 10-speed automatic F-150 Sport XLT exhibits a loud bang (metal on metal sound) noise when starting engine, shifting into reverse or drive during cold or warm operation. Transmission will stall in between gears (particular 3, 7 and 10), lose of power, not accelerating or shifting while operating. Once power is regain, shifting become jerky (whiplash like) making vehicle propel harshly and operating unsafely on highways. I've made Dealer aware of mishaps in 2019 and several times in 2021. The vehicle did not present warning lamps in 2019, but presented warnings in 2021. Dealer has re-calibrated/reprogrammed the PCM or TCM module on each service and commented that problem didn't reoccur during diagnosis. July 5th 2021, I've requested for a test ride with mechanic, immediately in front of dealership on route 7 we noticed the grinding of gears, harsh jerky shifting and loss of acceleration in heavy traffic area, which put our life along with others who where on the highway that day in jeopardy. Mechanic requested to perform a thorough diagnosis for sharing with Ford Customer Care in two weeks (July 20, 2021). This has changed due to truck unable to shift gears properly on July 9th on route 29 (heavy traffic area during rush hour) problem worsen and vehicle was not able to sustain power in between gears. Vehicle is now with Ford Dealership in Warrenton Va, awaiting a thorough transmission diagnosis. My first report of hard shifting, my vehicle had less than 15K miles and was under the 30,000 miles mechanical warranty. Per the Koons Ford mechanic, Ford is aware of this problem but do not have a fix at this time. Per reports, FORD has been aware this problem since 2017, but didn't make their consumers aware nor fixed the issue. Overall this model is unsafe to operate and attention is needed before their are critical accidents on major highways. FORD has to take action, either buy back these models or fixed the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424541July 13, 2021
UNKNOWN OR OTHER
The sunroof rail broken is the big issue for this Ford F-150 from 2015 to 2020. A lot of F150 between 2015 and 2020 have the sunroof issue which manufactures still not recall for this widely sunroof issue. If you search F150 sunroof issue it will come up a lot on the internet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423104July 1, 2021
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SUMP/TANK
The contact owns a 2018 Ford F-150. The contact stated that the oil pan was leaking. The vehicle was diagnosed but not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422781June 29, 2021
POWER TRAIN
4wheel drive actuators fail. When they fail it causes front wheels to jerk and and lock up temperary. We it happened I was pulling out in traffic. They have been replaced 3 times by 2 different Ford dealers. The warning signs is a grinding nose coming from front drive trail. I have researched this on internet and it is a common problem with newer F150s. As I stated this is the third time they have been replaced and the truck only has less than 21000 miles on it. The first time they failed 11/05/20 (14987 miles) second time 06/02/21 (19138 miles) third time 06/24/21 (20327 miles).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422423June 26, 2021
POWER TRAIN
TRANSMISSION GRINDS ON ACCELERATION. ALSO, RUMBLING SOUND/FEELING BETWEEN APPROX. 4TH AND 7TH GEAR. WHEN SHIFTING FROM PARK INTO REVERSE, VEHICLE LURCHES AND LOUD BANG. HAVE HAD THE VEHICLE IN THE DEALERSHIP 3 TIMES, AND ALL 3 TIMES, THEY SAY THEY WERE UNABLE TO DUPLICATE THE SOUND. I GUESS IF THEY CAN'T HEAR IT, IT'S NOT A PROBLEM. DEFINITELY 100% WITHOUT A DOUBT, THIS VEHICLE HAS A TRANSMISSION PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422292June 25, 2021
VISIBILITY/WIPER
Back windshield blown out without impact. Vehicle was parked in driveway and had not been driven for several days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421770June 22, 2021
STRUCTURE:BODY
The truck bed is weak; 40lbs dumbbell put a dent in the sidewall and this shows the potential lack of strength within the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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