Ford F-150 Complaints (2018)

2,327 consumer complaints on file.

#11477122August 2, 2022
ENGINE
The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, the vehicle made an abnormal rattling noise. Additionally, the fuel efficiency had decreased. The contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement) however, the VIN was not included. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477131August 2, 2022
ENGINE
The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, the engine emitted abnormal knocking and rattling sounds. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the failure had been reoccurring while starting the vehicle. The vehicle was taken to the local dealer where an unknown software was updated under Ford Customer satisfaction Program Number: 21B10. The dealer informed the contact that an unknown part would be replaced in the event that the software update did not correct the issue. The failure persisted. The vehicle was taken back to the dealer who informed him that the unknown part could no longer be replaced as Ford Service Campaign Number: 21N03 had expired in February 2022. However, the contact had not received a letter. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476185July 27, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
There wasnt an incident yet, but it was made a law that after may 1st, 2018, all new vehicles need rear view visibility systems. Ford made their vehicles have backup cameras, but they are faulty and stop working. Then charge consumers thousands of dollars to fix a safety issue that should be a recall, free of charge. I am filing a complaint om behalf of thousands and thousands of Ford owners. This law went into effect may 1st of 2018, According to USDOT and the National Highway Traffic safety administration. What ford is doing is wrong/unlawful and they should have to follow the law just like everyone else (even being an automobile company).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475809July 25, 2022
POWER TRAIN
Truck shifts gears and goes out of gear when driving at highway speeds. In some cases it loses power altogether when it slips out of gear. It also does this when stopped and trying to accelerate at an intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475030July 20, 2022
POWER TRAIN
While traveling on interstate truck shifted harshly causing a severe jerk then loss of power. Took to repair facility and after three days truck was returned. On way home roughly twenty-five miles from dealership same issue returned and truck went into limp mode maximum speed of 30mph. Truck has now been at repair facility for six weeks with no end in sight as to when or if a repair will be made. This is a 10 speed automatic transmission with 55,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474447July 18, 2022
ENGINE
We took the truck in for a recall for the Camphase III. They stated it will take about three days to fix. The dealership called the next day a stated the truck was ready for pick up. They drove the truck about 120 miles. We notified the dealership the next morning that the truck was not change the gear correctly it was like we was driving a manual. We call and reported the matter to the dealership the said bring it back in two week because they said we had to have an appointment when we had just left the dealership. Took it back two weeks later they said they will have to keep it for another couple of days, call the next day truck is ready, picked up the truck they said drive it for a couple of days and it will stop , but it was worse than it was the last time . I took it back for the 4th time went on a drive with the service man to show him what the truck was doing. He said he will fix the truck it will run just like new he keep the truck for a week this time drove over 200 something odd miles . Got the truck back and they said drive it for another week and it is going to stop, but it is still doing the same thing only worse than it was doing in the begging .We are getting the run around on getting our truck fixed. That had no problems before we took it in for a recall. I do have the dates and names of the individuals that we spoke to over the past 3 months. The warranty is going to run out soon and that is what I think they want to happen they keep putting us off for two week at a time the is our means of transpiration all of this behind a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474136July 15, 2022
POWER TRAIN
The contact owns a 2018 Ford F-150. The contact stated while driving at various speeds, the transmission was slipping and the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and offered to cover 65% of the transmission repair. The vehicle was taken to a dealer where the initial repair failed to fix the vehicle. The manufacturer then agreed to the cover the repair for a second time; however, the failure worsened. Two more additional repairs were performed on the transmission but failed to fix the vehicle. The dealer then informed the contact that the transmission needed to be replaced; and provided an estimate. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474204July 15, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When I started the engine at a I-10 rest stop there was no instrumentation, no speedometer, no gas guage, no turn signal, no indication of drive mode P R N D M, nothing. I think I had brake lights. I had to drive over 60 miles on I-10 and then to a Walmart. I was pulling an Airstrean trailer. After turning off the ignition and removing the key there was some illumination on the screen so I disconnected the battery to avoid being stranded. The next day when I stsrted the truck, all the instrumentation came back. As a result the Ford service department had no codes to read. Three weeks kater I lost cruise control for several days during the trip. When I got to a Ford service department the cruise control was working again. Twice before that the truck had dropped out of cruise control on it's own. No codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473952July 14, 2022
POWER TRAIN
Transmission shifts up and down harshly from 1st to 3rd gear and from 3rd or 2nd gear to 1st. This also happens between 6th and 7th gear, when driving in eco, normal, or wet/snow. Lower gear shifting up or down results in frequent clunk sounds, and sudden change in speed. Experienced loss of rear wheel traction when gears shift at low speed around turns in wet conditions. I tried approaching corners at different speeds, and noticed the transmission likes to shift part way through a left turn, regardless of speed. Vehicle also shifts from 1st to 3rd while rolling at idle RPMs, and careers unexpectedly. This is frightening when driving slow around pedestrians in crowded areas, especially elementary school parking lots. On a couple occasions I have almost hit a vehicle backing out of a parking space when my vehicle shifts from 1st to 3rd while my foot is on the brakes. If I didn’t have my foot depressing the brake pedal I definitely would have hit a vehicle backing out of a parking space one one occasion. Started day 1 of purchase, and I was advised by the dealer that the vehicle needs to go through a learning mode which takes about 5k miles. Vehicle continued to shift to shift roughly after 5k, so I complained to the dealer. Dealer said my vehicle was not part of the group recognized as having a rough shift issue, but said they could reset the learning process and it might resolve the issue, but the dealer also said what I was experiencing is pretty normal with the 10 speed transmission. Dealer made note of harsh shift after test drive and after completing service said it will take a few hundred miles of driving for the system to retrain itself, and I may notice significant harsh shifts during that time compared to performance prior to service. No problem indicators activated before or after service, and no other resolutions were offered by the dealer, and Ford customer service recommended trying a new dealer if I was not happy. Under 30k at 4yo, same behavior
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473664July 13, 2022
ENGINE
Auto StartStop feature shuts down engine when stopped but frequently does not restart when brake is released. Forced to shift to Park and manually restart engine. Sometimes a message is displayed in the dash telling you how to remedy but most often you need to know what is happening and how to remedy. There is an option in Advanced settings to turn off the Auto StartStop feature but that option does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473502July 12, 2022
POWER TRAIN
Transmission, jumping gears, sluggish shifting, jumps gears with a jolt, local and highway speeds. Component was sent to manufacturer. Present since purchase in 2018. Causes warning light, low response (latency) between gas and engine response affects interactions with other vehicles at intersections (uncertainty). Yes, vehicle required major transmission repair and part replacement, now drives like it should have (solid and dependable transmission shifting). Warning engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473517July 12, 2022
POWER TRAIN
Truck had Slight pull to right then shot across road to the left going off left side of road hitting trees and utilities poll. Section of driveshaft was found were truck first went of the road. We were pulling a travel trailer at the time . Truck ended up laying on drives side. Side airbags deployed but not front bags. Uncertain but feel driveshaft failed causing lost of control
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11473628July 12, 2022
POWER TRAIN
Hard shifts and hesitation make this vehicle extremely dangerous to drive. The vehicle may okay not respond to acceleration when pulling across roads and highways. The transmission shifts extremely hard especially between gears 3-5. When driven for a while (hot) the wrench icon comes on and the vehicle begins to lose power. I have had this vehicle at two different dealerships but they cannot resolve the issue. A quick internet search indicates this is a serious issue with a number of vehicles that have this 10 speed transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473226July 10, 2022
ELECTRICAL SYSTEM
Engine doesn’t start when turning the key. When taking the key out and reinserted the engine starts. Auto stop start failure light displayed on dash while idling at a a stop light. Had to turn the ignition off and on several time while at the light. Vehicle has not been reported to the manufacturer or inspected yet. Vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473133July 9, 2022
UNKNOWN OR OTHER
At lower speeds the truck dies. Sometimes does not turn back on right away. I’ve taken it to 3 different dealerships, and no codes have been found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472728July 7, 2022
STEERING
The rack and pinion of the vehicle is locking up and becoming very stiff when driving. The steering locked up while in a curve and steered me into oncoming traffic with others in the vehicle. This needs to to be recalled so it can be repaired. There are multiple TSB reports from the manufacturer about the issue as well as a law suit against the manufacturer for the issue. It is gradually getting to be worse of an issue the more I drive it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472733July 7, 2022
ENGINE
Issue with cam phasers going bad over time. Makes loud clacking sound on start up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471859June 30, 2022
SUSPENSION
While stopping for traffic I heard a loud bang and my vehicle began to violently shudder to a stop. At the same time my check engine light came on. When traffic began to move, my vehicle would not move. I got out of my vehicle and found the drive shaft sheared in two pieces and laying on the ground. My truck was completely immobile in a busy highway. I believe the transmission was fighting against the brake system while I was trying to stop and the force as a result of that is what caused the drive shaft to shear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471481June 29, 2022
STRUCTURE:BODY
In freezing/wintertime conditions drive side door latch freezes open and the door will not remain closed while driving. Problem remains until the truck warms up. Previous recall to fix issue did not resolve the problem. Dealer has no current fix for the problem other than to tell me it’s a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470483June 22, 2022
AIR BAGS, SEAT BELTS
The contact's husband owned a 2018 Ford F-150. The contact stated that while her husband was driving at 62 MPH, he hit the back of the semi-truck on the front driver which sent the vehicle to tailspin and caused her husband to hit the semi-truck for a second time. The second collision sent the vehicle into another tailspin before coming to a complete halt. A police report was filed. According to the police department investigation, the airbag inflator had deployed which struck her husband's forehead. The investigation also determined that her husband's injuries were not consistent with proper airbag deployment. The report also noticed that both the air bag and air bag inflator were found on the floor near the rear passenger side seat. In addition, the report showed bruising constant with the lower lap belt locking but the driver did not have any bruising/burns from the upper seatbelt. The contact was pronounced dead on the scene and was taken to a moratorium. The vehicle was taken to an independent tow yard and deemed a total loss by insurance. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was 36,667.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1

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