Ford F-150 Complaints (2018)

2,327 consumer complaints on file.

#11559012December 7, 2023
ENGINE
The contact owns a 2018 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission experienced rough shifting. Additionally, the contact was consistently adding engine oil due to the vehicle consuming an excessive amount of engine oil. No warning light was illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was then taken to an independent mechanic, who related the failure to Technical Service Bulletin: 19-2365 (Excessive Oil Consumption). The vehicle was taken back to the dealer, where the vehicle failed an oil consumption test. The dealer performed Technical Service Bulletin: 19-2365 (Excessive Oil Consumption). The failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558791December 6, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
This was the letter I initiattly include dthe [email protected] to ford. Dear Ford Motor Company, I'm writing to you as a concerned parent of a 6-year-old child and consumer of your product regarding critical safety issues reported in the 2017-2020 F150 model, and I'd like to ask Ford to please take action. I compiled some research from numerous affected vehicle owners across various states, highlighting alarming and potentially hazardous health concerns and issues that pose significant risks on highways. Just so you know- I noted the same issues I am having with my vehicle and now have to take my car back to the dealer once again. •Grinding noises and pronounced thumping sensations resembling towing a trailer. •Issues reported from critical sections such as the engine solenoid, transmission, flyer axle/Cam Shaft, deceleration noise, oil consumption, leaks, power loss during turns, and truck bogging down. The research highlighted in the attached document indicates widespread reports across different states and model years (2017-2020), emphasizing the urgent need for immediate attention and resolution. I urgently request: •Initiate a thorough investigation, partnering with the National Highway Traffic Safety Administration (NHTSA) to address these reported concerns promptly. •Encourage proactive involvement from Ford's leadership, including the CEO, advisors, board members, and affiliates, to prioritize consumer safety and resolve these critical issues. •Collaborate transparently with affected consumers and stakeholders to ensure a swift and satisfactory resolution. * Plus there were oil leaks and fumes coming into the cab which can effect me Given the ongoing class action lawsuits around these or similar issues, we stress the gravity and urgency of this situation and implore swift action to prioritize consumer safety and uphold Ford's commitment to excellence. I am awaiting to hear from you and the measures to address these pressing concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558568December 5, 2023
ENGINE
The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. The contact stated that there was an oil leak coming from the engine. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact was informed by the dealer that there was a Customer Satisfaction Program: 21N03 related to the failure however, the vehicle was not included. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558674December 5, 2023
ENGINE
Rattling when cold start. Was told I need new cam phasers and timing components. Told me it’s a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557159November 28, 2023
STRUCTURE:BODY
Once the temperature drops below freezing, the door latches will quit working. If I open the door then it will not latch when I try to close the door. This has happened every winter since i have owned the truck. I have taken it into the dealer multiple times for this issue. I believe they even replaced the door latches on one of the occasions but now that it is winter again this year they are not latching when I close the door. This has happened on the front and rear door latches. There must be an issue inherent with the design if they did replace the latches and I'm still having trouble. I believe they need to look at a redesign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557269November 28, 2023
UNKNOWN OR OTHER, VISIBILITY:GLASS, SIDE/REAR
Rear window exploded after starting the truck. Glass shards and chunks flew into the truck . This is the 3rd F150 truck that I've owned that has had this happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556991November 27, 2023
UNKNOWN OR OTHER
This morning, even after using the remote start to warm up the truck, the door lock mechanism wouldn’t close. My door was ajar and would not latch on its own until several hours later when the temperature was above 30. We used a screwdriver to manually move the latch to the proper place, but it wouldn’t flip to latch it once shut. As soon as a had was released from the door handle the door opened on its own. I couldn’t drive to work without a door that shuts, this caused me to have to miss part of my morning and caused a hardship on not only myself, but those I work with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556681November 24, 2023
POWER TRAIN
Transmission sticks in 3rd gear then hard thump and jumps to 6th. Getting on highway trying to merge truck revs but doesnt accelerate then eventually locks up speed. Took to dealer several times and problem still is not fixed. They said that’s how it’s supposed to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556474November 22, 2023
POWER TRAIN
The contact owns a 2018 Ford F-150. The contact stated while driving 77 MPH, the vehicle independently downshifted to a lower gear. The contact pulled over and allowed the vehicle to cool down before starting to return to drive the vehicle. The wrench warning light was illuminated. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 120,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555433November 16, 2023
ENGINE
The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, the vehicle made an abnormal rattling sound. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed. The dealer determined that the engine needed to be disassembled, and the cam phasers and other unknown related parts needed to be replaced. The manufacturer was notified of the failure and informed the contact that the failure was related to Ford TSB Number: 23-2143. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555555November 16, 2023
POWER TRAIN
Purchased this used 2018, F-150 truck at a Ford Dealership on 08/26/23. Mileage was 73,110. Vehicle was covered by the manufacturer’s Ford Blue Advantage and had allegedly passed a 172 point inspection to be Gold Certified. Less than 2 months after purchase in mid October, the transmission and associated performance of the vehicle became unpredictable. Symptoms started on October 14, with hard, erratic shifting. On October 16, wrench indicator light came on. With no warning, there would be a loss of power when accelerating, an inability to shift into gear when starting from a stopped position, and erratic/hard shifting once moving. Brought the vehicle to our local licensed mechanic to assess the wrench indicator light. Four codes were noted. Two were cleared and two remaining codes indicated internal transmission component issues. After test driving the vehicle, our mechanic agreed it was not safe to drive the vehicle. Vehicle was then brought to the local Ford dealership on October 19 to further assess. It is now November 16, and dealership has just received authorization from Ford to replace the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555195November 15, 2023
POWER TRAIN
Randomly/erratically shifting. When stopped it may shift into 7th gear when trying to accelerate. When traveling on the highway at 60 mph it would try and downshift into 1st gear. Ford service stated they didn't know how to fix the issue until the dashboard light comes on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555265November 15, 2023
ENGINE
The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle shook abnormally and then stalled. The vehicle was taken to the dealer and diagnosed with a failed camshaft. The contact was informed that the camshaft needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that the vehicle had been serviced by the dealer five times within four years for the same failure and the dealer had replaced several parts of the engine and the failure continued to reoccur. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 5,245.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555009November 14, 2023
POWER TRAIN
At 59,200 miles, I noticed 2nd gear being skipped due to "adaptive driving." I placed the setting to "sport mode" so that it would not adapt (but rather follow a pre-programmed shifting protocol). 2nd gear was not initiating for a set time (hi rev till it engaged but it finally would engage. No warning light appeared at the time). I then got my Transmission serviced, thinking it just needed its 60k maintenance. No better after service (but no worse). I called Ford to set an appointment (7 week wait to get in). I the mean time, I unhooked the battery for 12 hours so that the "adaptive driving" would reset. It instantly got worse and a wrench popped up warning of a need to repair (at about 60,250mi). Fast forward 2000 miles, it is now skipping 2nd, 4th and 5th, not down shifting when coming to a stop and randomly not engaging at all. Once at the dealer, I was advised the CDF drum had failed and needed to be replaced. Notes stated the Trans fluid looked "servery burnt" (in just 2000 miles since its service). I did some research and found tons of complaints on this 10 speed transmission. Even the dealer mentioned it is in their system as an ongoing issue to look for and is 1 step below a recall. My warning of concern being shared now is to hopefully push that to a recall as no transmission that has be "grandma driven" (no horsepower upgrades, never pulled a trailer, no long hauls) should fail at 60K miles as mine did (and many other owners of this transmission). Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555038November 14, 2023
ENGINE
When cold starting the vehicle, it makes a loud knocking noise for several seconds. I looked this up online and apparently it's a problem with the Cam Phasers. A recall was issued for trucks made in two of their plants. Left unrepaired, this will cause slack in the timing chain, which can lead to severe engine damage. I was never notified of this recall. When I began to hear the noise, I went to the dealer to get the diagnosis and repair. The dealer informed me of the recall and that it had expired. My repair estimate is $3600 + tax. In the 4 1/2 years I've owned the vehicle, I moved 4 times, which may have been why I never received the recall notice. I believe since this is a known manufacturing defect, it should be covered no matter the circumstances.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555122November 14, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the oil pressure warning light illuminated. The vehicle then made an abnormal sound. The vehicle was towed to an independent mechanic, who diagnosed that the oil drain plug had detached, causing all of the engine oil to leak out of the oil pan. The mechanic added oil to the engine; however, the check engine warning light illuminated while driving. The vehicle was taken back to the independent mechanic, but the check engine warning light was no longer illuminated. The independent mechanic determined that the crankcase ventilation system had disconnected; however, no repair was performed. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554231November 8, 2023
ELECTRICAL SYSTEM, ENGINE
We have had several problems with this vehicle since we bought it in 2020. It uses way too much oil for it to be new. We were told it was a common issue, but if the oil level ever gets down to a certain point, the truck acts weird. We have to put 3-5 quarts of oil in the truck in between oil changes (3,000 miles). We have put the truck in the shop several times for different issues, specifically engine knocking that we were told was "just how the motor is, all of the 5.0L engines do this," and oil issues. We also just had purchased it, and the timing belt broke while driving. We understand that used vehicles often come with problems that cannot be diagnosed before purchasing, but the vehicle only had 30k miles on it. My husband was driving down the highway today and the truck flashed "auto start/stop disengaged" and the truck died. DOWN THE HIGHWAY. Luckily, he was able to pull over and restart his truck. The 5.0L motor and the 2018 F150s are trash. As you are - or should be - aware, there are SEVERAL lawsuits against Ford that coincide with the issues that we have had out of this truck, yet no recalls have been made. Can't they see that it is a lemon? PLEASE take our complaint (and those of many others) and have this vehicle recalled before someone is killed due to a faulty vehicle. I should not have to constantly worry about my husband driving this vehicle. It makes me sick to my stomach knowing that it is a ticking time-bomb.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554239November 8, 2023
ENGINE
The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, the engine made an abnormally loud rattling sound. The contact stated that the failure had been recurring. The check engine warning light was illuminated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to Ford Campaign Numbers: 21B10 and 21N03. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553860November 6, 2023
POWER TRAIN
The contact owns a 2018 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission was not shifting into gear as intended. The contact stated that the transmission was shifting from high speed to low speed independently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553385November 3, 2023
ENGINE
The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, the engine made a rattling sound. The contact stated while driving the vehicle and or while the engine was idling, the engine was idling rough and seemed to experience a misfire. There were no warning lights illuminated. The vehicle was taken to the dealer and received a repair under an unknown Customer Satisfaction Program related to the cam phasers. The dealer re-flashed the computer; however, the failure persisted. The manufacturer was made aware of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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