Ford F-150 Complaints (2018)

2,327 consumer complaints on file.

#11620698October 18, 2024
POWER TRAIN
When driving vehicle, started experiencing intermittent power loss, not showing on the tach, turbo or gear selection readouts. Power would appear to diminish only to re-catch. Thought I had maybe gotten some bad gas. Waited until the gas tank was empty and refilled with premium. Problem continued another day or two. Then, while driving on the freeway in Texas, at 75 mph, i experienced the same drop of power, but this time instead of picking right back up, there was a loud "thunk" and then total loss of acceleration and the wrench light appeared on the dash. I had to "limp" the truck across three lanes to the shoulder. After re-starting, the truck engaged and I was able to continue the drive, still experiencing the intermittent power loss. I took the truck to the dealership same day, and received a call the next day that the transmission was failing and needed to be completely replaced ($9,000+) repair that was not going to be covered by extended warranty. I believe this is a known issue with the Ford 10 speed transmission (see lots of communications about this exact problem) and should be covered by an active recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620313October 17, 2024
UNKNOWN OR OTHER
My 2018 Ford F-150, 3.5l Ecoboost truck is experiencing hard shifting between gears. The transmission races in the lower gear and then has a hard think into the next gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620394October 17, 2024
ENGINE
The contact owns a 2018 Ford F-150. The contact stated while parked, there was an abnormal sound coming from the engine compartment. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the cam phasers needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 81,790.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620182October 16, 2024
POWER TRAIN
The contact owns a 2018 Ford F-150. The contact stated that while driving at various speeds, the vehicle would abruptly downshift to first gear without warning. The vehicle would resume normal operation soon after the initial failure. The vehicle was taken to the dealer and the contact was given a diagnostic fee to have the vehicle inspected. Upon investigation, the contact discovered that the downshifting failure was a common issue for that model vehicle and that recalls had been placed on prior year models for that issue. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619837October 15, 2024
ENGINE
The contact owns a 2018 Ford F-150. The contact stated that upon a cold start of the engine, an abnormal, rattling sound would emit from the engine without warning. Upon investigation, the contact linked the failure to the engine's cam phasers which were associated with Technical Service Bulletin: 21-2119. The contact took the vehicle to a dealer where they acknowledged the failure and referred the contact to the manufacturer. The manufacturer was notified but informed the contact that there were no recalls on the vehicle. The manufacturer later referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619937October 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, a knocking noise came from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the cam phasers failed. The vehicle was not repaired. The contact learned of the Customer Satisfaction Program: 21N03. The manufacturer was made aware of the failure and confirmed the Customer Satisfaction Program had expired. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619408October 11, 2024
ENGINE
The contact owns a 2018 Ford F-150. The contact stated while driving at approximately 55 MPH, the vehicle made an abnormal sound; the contact was unable to switch the transmission. The check engine warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed that the cam phasers needed to be replaced. The contact did research and was made aware of NHTSA Campaign Number: 17V672000 (Engine) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 76,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619201October 10, 2024
WHEELS
I went for oil change and tire rotation and told lug nuts needed replaced due to probably over tightening. I have only had vehicle serviced at dealership. I was angry because I thought they should replace free of charge they wanted 132 for new ones. I told them no why would u want to replace with the same [XXX] product. Ford should recall the lug nuts for free!!! Ridiculous INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619203October 10, 2024
WHEELS
Went to have truck service and said lug nuts were swelled probably not torqued properly. I only had it serviced at the dealer so I said they should replace due to it was their fault. They refused to replace wanted 132 for new ones. I told them to keep their [XXX] lug nuts why would I buy a defective product. Bunch of [XXX]. The. I read online there have been issues with the lug nuts swelling. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618685October 8, 2024
ENGINE
The contact owns a 2018 Ford F-150. The contact stated there was an abnormal rattling sound coming from the vehicle while cold starting the vehicle. The check engine warning light was illuminated. The contact stated that the failure had occurred once before and that the failure was linked to the cam phasers. The cam phasers were initially replaced under warranty by a dealer; however, the contact was recently informed that the warranty had expired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618712October 8, 2024
POWER TRAIN
The transmission is juming out of gear going down roadway causing me to lose traction and in some cases pauses when I try to cross intersections and the transmision jumps in forward motion at stop signs and red lights with no warning . The motor will go to redline high rpm and I have to apply brakes hard to slow down or reduce action to avoid wrecks. This action is very dangerous to me and my family and other cars. The dash warning light came on 5 miles after the first event. and it comes and goes now. This started about 6 months I have checked with Ford dealerships and professional auto services, They all say the same thing , Ford should recall and fix this very dangerous transmission.they say it is the 10 speed transmission. I am glad to make it available for future inspections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618432October 7, 2024
POWER TRAIN
Transmission not operating correctly. It jumps out of gear and does not go back in. Have it in the Ford Dealership and was told that it needs a new transmission. Having the transmission installed, repair is at a great cost. Quoted $8800.00 plus taxes. In researching this problem it is noted that this is a problem that has been experienced by a large group of Ford owners. I'm asking you to push Ford to do a recall and compensate the owners for the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618528October 7, 2024
POWER TRAIN
The contact owns a 2018 Ford F-150. The contact stated while driving 20 MPH, the vehicle unexpectedly downshifted, and the vehicle decelerated abruptly. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618306October 6, 2024
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
Took truck for service maintenance and tire rotation. Tire rotation wasn’t done because tech said lug nuts were swollen and they couldn’t get lug nuts off. I took truck across street to Big-O tires and they rotated tires and we had lug nuts replaced with steel lug nuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617698October 2, 2024
ENGINE
The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal ticking, tapping, and rattling sound coming from the engine compartment. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin 23-2143. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617786October 2, 2024
ELECTRICAL SYSTEM, ENGINE
The Starter on my 2018 Ford F150 XTR (XLT trim to be sold new in Canada) with the 5.0L Coyote V8 engine failed @ only 46,000 miles. I have done my own auto repair for years, and have replaced a few failed or failing starters, none of which were @ less than 100,000 miles. After a little research, I found out that Ford "created" their Coyote engine with the Auto Stop/Start feature as a fuel economy measure to satisfy USEPA. However, this resulted in a several orders of magnitude increase in the number of starts within any given time frame (say, over the course of a year) and, since Ford did not re-design the starter to account for this radical increase in the sheer number of starts, starters are failing early. Mine failed @ 46,000 miles, and I've read multiple online posts from owners of this engine that had to replace the starter, one as early as 27,000. Check out owner comments @: [XXX] I should NOT have been required to pay for Ford Motor Company's design FAILURE. Respectfully, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617305September 30, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM
My truck started having issue(s) accelerating properly on-time over the past few months. The issue was only intermittent and occurred sometimes when needing to accelerate quickly in certain scenarios such as turning onto a busy road or merging in high traffic. It would also sometimes downshift very hard when driving at moderate speeds ~40 - 50 mph, and jarred the vehicle so hard it felt like the engine was going to drop out of the truck. The acceleration issue resulted in several incidents in which I was in danger of being struck by other drivers for being momentarily "dead in the water", but the worst incident occurred when I was attempting to merge into a left lane (9/11/2024) during rush hour in front of an on-coming dump truck; my truck did not accelerate AT ALL and the dump truck had to slam on his breaks and swerve out of the lane, coming extremely close to destroying me at about 45 MPH; had my vehicle accelerated correctly it would have never an issue. I am certain I would have suffered severe injury or death from this incident. I had no warning lights or other indications something was wrong and have no notices from Ford about the issue (see below). I took the truck to Coughlin Ford of Heath (Ohio) and they quoted me over $4000 for the parts and labor stating that cam sprockets need replaced along with re-timing labor. They said there were no active recalls but Coughlin and two other repair shops (one private and one Ford dealership) told me that this is a very common problem with these trucks and that there previously was a Ford customer satisfaction program to have this problem fixed in the past few years. I was NEVER notified of the program despite being the sole owner and only ever taking my truck to dealerships for repair over the past 6 years. I contacted Ford and filed a complaint (ref CXH02678193) but they indicated they would not be helping me despite nearly getting me killed. My out of pocket total was $4619.11 for parts, labor, and a rental car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616350September 25, 2024
LATCHES/LOCKS/LINKAGES:TAILGATE:LOCK
The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed and hauling a Keystone Cougar trailer, the tailgate opened unintendedly, which the contact noticed after making a stop. The contact stated that the failure caused damages to the vehicle and the trailer. The contact stated that the upper part of the tailgate was bent, and the outer side of the tailgate had buckled in. Additionally, the contact noticed that the propane tank of the trailer had been pushed back. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616390September 25, 2024
ENGINE
Cam phaser noise, replaced already at 29000 miles and failed again at 78000 miles, Ford had a Program 21N03 to replace phasers, but expired Jan 2023, was informed this morning by ford dealer. >$4000 to replace a know design issue on these phasers. believe there is a new design but Ford will not warranty the change per 21N03 program. When called Ford customer care, no program available to support a change and rep could not give me assurances if the vehicle is safe to drive. I do not think this is acceptable given a know design issue on this engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616100September 24, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I was driving, I looked down because my truck was unresponsive, my truck had died, a warning light had come on stating the following: "Auto Start/Stop Shift to P, then Restart Engine". I was on the interstate, in a two lane construction zone, I had to pull over into the construction area, stop my truck, and try and restart. After a minute or two, I was able to restart my truck and re-enter the road way. A very dangerous situation, luckily I did not have my children in the vehicle at the time. I scheduled a service appointment after this and was told it was the fuel pump control module. Unfortunately, it has happened twice since my service appointment... something needs to me done!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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