Ford F-150 Complaints (2020)

742 consumer complaints on file.

#11474705July 19, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
I have had problems with the truck since I purchased it. The first week I had it went a trip with my daughter to Oregon. As we were headed back to Montana my crash assist starting going off and there was no other cars or objects around. I took it to Helena, Ford when I got back. The cameras are constantly going out and the crash assist has been failing. My truck will be back in the shop after it gets out of the shop in missoula, Mt. It will be back at Helena Ford for another camera that has gone out which isn’t allowing me to parallel park and may be affecting the crash assist again. My truck is in the shop constantly for the transmission or cameras. I have been constantly telling them my truck is shifting hard. It’s also been having brake problems which they can’t figure out. The brakes have been making a horrible loud sound. I have had transmission problems since I have purchased this. It has been shifting hard and I’ve taken it in for this again and again. They did something each time to the transmission. They also did a recall fix on it. It still continued to shift hard. All information is at Helena Ford, Helena Mt. I had a tow system installed on my truck to tow behind my motor home. I had the system installed by a Professional at Speciality Iron Works in Great Falls, Mt. I had them hook it up to my motorhome and we went through the whole set up according to Fords manual to put it in tow mode to tow behind the motorhome. It said tow mode enabled. When I got to my destination that day it had messed up my transmission and they( Ford Lithia, Missoula, Mt) are saying tow mode was not enabled. Before even looking at my truck they said to be prepared to pay out of pocket because Ford has not been doing anything about these situations. I have a witness that it was in tow mode. He is the manager at the shop that installed my tow system Gary Adams 4064523672. Ford said they couldn’t accept him as a witness because he doesn’t work at a Ford dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474368July 17, 2022
UNKNOWN OR OTHER
The drivers side power door lock quit working. With everything I have read it appears to possibly be the power door lock actuator failure. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471844June 30, 2022
VISIBILITY:GLASS, SIDE/REAR
I remote started my truck via the Ford pass app. The day was 26°. Upon walking out to my vehicle there was a loud bang and my rear glass was broken. My vehicle was backed in to the parking spot. Against a building with no way of anything hitting it from behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471294June 28, 2022
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
The contact owns a 2020 Ford F-150. The contact stated that the tailgate was unlatched independently. The contact stated no warning light was illuminated. The contact stated that he had experienced the failure on three different occasions. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The dealer confirmed that the failure was a known issue. The manufacturer had been informed of the failure. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470860June 24, 2022
VISIBILITY
The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470583June 23, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
The power tailgate opened and dropped down, on its own, while driving the truck, approximately 45mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470700June 23, 2022
ENGINE
Vehicle was started after sitting for 24 hrs. Turned off the start/stop function and proceeded. Less than a mile into the trip, I attempted a right hand turn. Slowed, made the turn and went to accelerate. The engine stalled. Dash error notice stated "Auto Start/Stop Shift to P, then Restart Engine." Came to a complete stop and restarted. Thankfully, no one was behind me at the time and I wasn't pulling into a stream of traffic. Took to dealer approximately 10 days later. They checked for DTC's. None were found, could not verify customer concern. Service advisor stated he had other complaints of the same malfunction, however no info or TSB's available to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469472June 15, 2022
VISIBILITY
The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called the dealer and it was confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure; however, the contact stated that he refused to drive the vehicle in the rain because he was concerned about a possible windshield wiper failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469111June 14, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR:INTEGRATED STARTER(OTHER THAN PROPULSION), ENGINE
The contact owns a 2020 Ford F-150. The contact stated while driving 35 MPH and attempting to accelerate, a warning message to pull over and restart the vehicle was displayed. The vehicle independently powered down and was restarted by the contact to keep driving. The contact stated that the failure occurred twice. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 23,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468858June 12, 2022
EXTERIOR LIGHTING
bolts falling out that connect the grounding wire on the passenger and driver side rear frame. causes all lights on both side to not work. No notification is given for this fault. May cause you to drive without know that you have no stop lights turn singles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468774June 11, 2022
ENGINE, UNKNOWN OR OTHER
I was driving and I came to a stop sign when I tried to accelerate the engine turned off and I was turning into traffic thankfully I was able to pull into the middle lane. The screen showed the auto stop start symbol and to put the truck in park and turn the key. When I restarted the truck it was driving fine. I took the truck in to dealer and they found nothing wrong with it very scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464806May 16, 2022
POWER TRAIN
Transmission clunks randomly in various situations that are unpredictable. It will occasionally slam itself into a gear which is obviously creating an unsafe situation, especially when towing. Other times it can't figure out which gear it wants, creating yet more unsafe situations, especially when towing. Fuel mileage is excessive even for a pickup truck. After scanning with BlueDriver, fuel trim numbers are significantly out of range causing excessive fuel consumption and lack of power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463916May 9, 2022
SERVICE BRAKES, POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated that the vehicle was parked due to an unknown electrical door lock malfunction. Additionally, the contact stated that the vehicle would inadvertently roll forward while stopped without input from the driver. The contact depressed the brake pedal to stop the vehicle. The contact stated that the failure recurred while the vehicle was stopped and the gear shifter was in park(P). The contact stated that after exiting the vehicle, the vehicle rolled forward, struck, and ran over a passenger before coming to a stop. The passenger suffered head injuries and sought medical attention. A police report was not filed. The vehicle was taken to an independent mechanic and diagnosed with a defective gear shift indicator. The contact was informed that the gear shift indicator needed to be replaced. The contact was unsure if the vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11463532May 5, 2022
ENGINE
This safety problem has happened twice in the last 3 months without warning. There are no check engine or service lights on of any kind. I was operating my vehicle on paved city roads driving at normal pace for the conditions. First time this incident happened I was driving approximately 25 mph beginning to scrub speed for a stoplight. Without warning the vehicle shutoff and had no power to anything. The warning on the dash said put vehicle in park to restart. I had to park on a 45mph road with traffic and no shoulder to restart my vehicle. After this first incident I took my vehicle to the dealership and they were unable to find anything wrong. The second time this same incident happened was yesterday 5/4/22. I was turning right at approximately 10-12mph and vehicle shutoff without warning. Lost power to all systems. I had to again park the vehicle on a busy road abruptly to restart, only after having to place vehicle in park. Pending visit to dealership on Monday 5/9/22. Ford has also been contacted and incidents documented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462367April 26, 2022
ENGINE
When at a stop sign, with the auto start stop engaged, I went to accelerate and the engine stalled with the following message of "auto start stop shift to P, then restart engine". This was extremely dangerous and a safety issue that Ford needs to fix. I was in the middle of an intersection and thankful no other vehicles approaching. I had to shift to Park, turn ignition switch off and restart engine. Vary concerning in driving this vehicle anymore!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460918April 15, 2022
POWER TRAIN
While towing and in cruise control transmission shifts erratically and will not upshift out of lower gears unless done manually. Clunks going into some gears and while downshifting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460779April 14, 2022
AIR BAGS
MY WIFE AND I WERE STOPPED AT A STOPLIGHT IN HOT SPRINGS ARKANSAS ON MARCH 8, 2022. ANOTHER VECHICLE RAN INTO US ALMOST HEAD ON AT AN ESTIMATED 30 MPH. THERE WAS CONSIDERABLE DAMAGE TO THE FRONT END OF OUR TRUCK. THE AIR BAGS DID NOT DEPLOY. WE WERE TAKEN TO THE HOSPITAL. MY WIFE HAS SOME BROKEN BONES IN HER BACK AND HAS EXPERIENCED SIGNIFICANT PAIN SINCE THE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11459398April 3, 2022
POWER TRAIN
Right rear axel snapped just at the outside of the axel bearing The vehicle felt like it was shaking for about 4 seconds, at the same time the following warnings appeared, Antilock Brake Fault, Hill Start Assist Warning, Tire Pressure Warning, Hill decent control fault, Pre Collision Assist Not Available. The vehicle was traveling on I-293 left lane at high way speed, cruise control set. The vehicle tilted and made a near 90degree turn to the right heading towards the MerriMack River, Manchester NH. Poor steering control almost zero, brakes failed, shifted auto trans to lowest gear. Aimed for snow wind row to stop or reduce speed. came to rest at the right lane separation zone for ramp @ 6.3 mile marker. Towed to LondonDerry Ford, Londonderry NH Vehicle inspected by State Farm Insurance for body damage unable to see underside damage except snapped axel. Inspected by by Londonderry Ford for underside damage. Vehicle body damage set at an estimated 11,731. Front wall of bed box all rivets snapped. Accident Date 06 Feb. 2022 @ 07:30 vehicle mileage at time 10,672 vehicle date in service 27 Feb 2021 Filed complaint with Ford #CAS35691689 Carrie at Ford Factory claims spec. 8665676518 ext.76792. I inspected the axel at the break point on both halfs, judging from visual inspection and photo enlargement the axel appears to be a poor casting with a discoloration in the center pock marks over aprox. 80% of the face area of the break. The road conditions were dry and clear, straight road, snow plow row to right, traffic light. All lug nuts tight and in place. ** I believe it is note worthy that Ford is taking responsibility by running axel failure through Warranty and body damage through General Council. They refuse to place this in writing, they are also urging that I let them run it through Sate Lemon Law, to me it sounds like they want to hide it. Another exact same failure at AutoFair Ford Manchester NH as of 3/31/2022 sounds fishy to me. ,
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11458011March 23, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2020 Ford F-150. The contact stated while driving approximately 40 MPH, there was an abnormally loud sound coming from the vehicle. There were no warning lights illuminated. The contact later became aware that the panoramic sunroof had exploded causing the abnormal sound. The vehicle was taken to the local dealer; however, the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 22,025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454333February 27, 2022
ENGINE, ELECTRICAL SYSTEM
Ii stopped at a stop sign and the auto stop feature engaged. As I began to pull out the engines started and then stalled. I received an error message in the message center above the steering wheel, it said “AUTO STOP START SHIFT TO P THE RESTART THE ENGINE”. Fortunately it was a secondary road. There was a car coming but I was able to coast to the side of the road, activate my flashers before he arrived. I put the vehicle in park and was able to restart the engine without a problem. It did not happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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