Ford F-150 Complaints (2010)

843 consumer complaints on file.

#10563271February 6, 2014
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING INTO WORK AT 0445 HRS ON A SMOOTH ROAD WITH AN OUTSIDE AIR TEMP AROUND 5 DEGREE I HEARD A LOUD BANG COMING FROM THE CAB AREA OF THE TRUCK. I HAD LET THE TRUCK WARM UP BEFORE DRIVING AND TURNED THE REAR WINDOW DEFROST ON APPROX. 2 MILES BEFORE I HEARD THE NOISE. IN CHECKING MY VEHICLE, I NOTICED THAT PASSENGER SIDE REAR WINDOW HAD BUSTED. WHEN I SPOKE WITH THE FORD DEALERSHIP, THEY SAID THEY WERE AWARE OF THE PROBLEM BUT DID NOT FEEL IT WAS BAD ENOUGH TO HAVE A RECALL. IT SOUNDS LIKE IT IS GOING TO COST APPROX. $800 IF IT IS NOT COVERED BY MY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563273February 6, 2014
VISIBILITY/WIPER
DRIVING MY 2010 F-150 PICKUP DOWN THE STREET DOING 35 MPH WITH THE REAR WINDOW DEFROSTER ON AND AFTER ABOUT 5 MINUTES, POW! THE PASSENGER SIDE OF THE 3-PIECE WINDOW SHATTERED AFTER THE LOUD EXPLOSION. AFTER SPEAKING WITH OUR LOCAL GLASS REPAIR SHOP, HE STATED THAT HE HAD ALREADY REPLACED 4 OF THESE SPECIFIC REAR WINDOWS DURING THE MONTH OF JANUARY. SEEMS TO BE A PATTERN GOING ON HERE. THERE NEEDS TO BE A RECALL ON THESE WINDOWS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563147February 5, 2014
VISIBILITY/WIPER, ELECTRICAL SYSTEM
I WAS DRIVING ON A MAJOR STATE ROUTE ON MY WAY TO WORK AND TURNED ON THE REAR DEFROSTER. I SMELLED SOMETHING HOT AND THEN A LOUD POPPING NOISE. WHEN I LOOKED IN MY REAR VIEW MIRROR THE REAR WINDOW HAD SHATTERED. CONTACTED FORD DEALER AND THEY SAID THE VEHICLE WAS OUT OF WARRANTY 3 MONTHS AND THERE WAS NOTHING THEY COULD DO. I ASKED THE DEALERSHIP TO CONTACT FORD TO SEE IF THERE WERE SIMILAR INSTANCES OF THIS HAPPENING. THEY DID NOT BUT GAVE ME THE PHONE NUMBER FOR THE FORD COMPLAINT OFFICE. I RESEARCHED ONLINE AND IT SEEMS THAT THIS HAS HAPPENED MULTIPLE TIMES WITH THIS MODEL OF TRUCK. BECAUSE THE HIGHWAY I DRIVE IS A MAJOR TRUCK ROUTE IT COULD HAVE BEEN VERY DANGEROUS NOT BEING ABLE TO SEE OUT THE REAR WINDOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562817February 4, 2014
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
AT ABOUT 4:50 AM ON 2/4/14 I WAS DRIVING ABOUT 20 MPH IN 9 DEGREE F TEMPERATURES WITH THE REAR DEFROST ON FOR ABOUT 8 MIN. I HEARD A LOUD POP LIKE SOMEONE THREW A ROCK AT MY TRUCK. AS I WAS BACKING INTO A GARAGE TO INVESTIGATE THE MYSTERIOUS NOISE, I NOTICED THE PASSENGER SIDE REAR GLASS PANEL WAS COMPLETELY SHATTERED. AFTER RESEARCHING THE ISSUE I CAN SAFELY SAY THIS IS A MANUFACTURING DEFECT WITH THE GLASS AND REAR DEFROST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562761February 3, 2014
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE REAR PASSENGER'S SIDE WINDOW BECAME SHATTERED. THE CONTACT TOOK THE VEHICLE TO AN AUTO GLASS SPECIALIST WHERE IT WAS ADVISED THAT THE ENTIRE REAR WINDOW NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562432January 31, 2014
ELECTRICAL SYSTEM
MY F150 HAS A THREE PIECE REAR WINDOW WITH THE DEFOGGER.WHILE DRIVING I TURNED ON THE DEFOGGER. MINUTES LATER THE PASSENGER SIDE REAR STATIONARY WINDOW SHATTERED. AFTER RESEARCHING THE INTERNET I FOUND OUT THIS IS A COMMON PROBLEM WITH THIS MODEL. I FEEL FORD NEEDS TO ADDRESS THIS PROBLEM BY RECALLING AND REPAIRING THE ELECTRICAL SYSTEM THAT IS CAUSING THIS FAILURE. EXCESSIVE HEAT COULD CAUSE A FIRE. THE BURDEN SHOULD NOT BE ON THE INSURANCE COMPANY AND INDIVIDUAL OWNER TO BEAR THE COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562273January 30, 2014
VISIBILITY:GLASS, SIDE/REAR
I STARTED MY TRUCK JAN. 27TH,2014 ON A VERY COLD MORNING AND TURNED ON THE REAR DEFROST ON MY 2010 FORD F150 SUPER CREW-CAB TRUCK. I LET THE TRUCK WARM UP AND WHEN I GOT TO MY DESTINATION I NOTICED THE REAR, PASSENGER SIDE WINDOW WAS SHATTERED. I HAVE SEEN MANY COMPLAINTS ON THE INTERNET WITH SAME THE PROBLEM WHICH SOUNDS LIKE IT COULD BE AN ELECTRICAL PROBLEM. I GOT AN ESTIMATE TO GET IT FIXED. THEY WANTED OVER $800 . I HAVE A $500 DEDUCTIBLE ON MY INSURANCE. I DON'T NEED THIS EXPENSE. I WILL BE CALLING FORD CUSTOMER SERVICE NUMBER TO COMPLAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561898January 28, 2014
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING 45 MPH OVER TRAIN TRACKS, THE REAR WINDOW SHATTERED. THE CONTACT TOOK THE VEHICLE TO A AUTO GLASS SHOP TO HAVE THE REAR WINDOW REPLACED. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561512January 26, 2014
STEERING
I STARTED MY TRUCK ON A COLD MORNING AND NO MORE THEN 10 SECONDS AFTER I STARTED IT MY POWER STEERING LINE EXPLODED OFF AND POWER STEERING FLUID WENT EVERY WHERE. SINCE MARCH OF 2013 IT HAS COME OFF TWO MORE TIMES DECEMBER 2013 AND JANUARY 2014. I'VE LOOKED AT OTHER F-150 MOTORS AND WE HAVE THE SAME SET UP, SO I'M NOT SURE WHY MINE KEEP EXPLODING OFF. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561463January 25, 2014
VISIBILITY/WIPER
I STARTED MY TRUCK IN THE DRIVEWAY TO WARM IT UP. WHEN IT REACHED OPERATING TEMPERATURE, I TURNED ON THE REAR WINDOW DEFROSTER BEFORE PULLING OUT. STILL IN THE DRIVEWAY, AFTER 20 SECONDS I HEARD AN EXTREMELY LOUD 100+ DB POP, WHICH WAS THE PASSENGER-SIDE BACK GLASS PANEL SHATTERING. THE TEMPERATURE OUTSIDE WAS 32 DEG F (0 DEG C) WITH SOME FROZEN PRECIPITATION ON THE UPPER SURFACE OF THE TRUCK. THERE ARE 27 COMPLAINTS ON THE NHTSA SITE FOR THE 2010 F150 AND I FOUND MORE THAN 50 ADDITIONAL CASES ON INTERNET BULLETIN BOARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560905January 21, 2014
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2010 FORD F150 SUPERCREW POWER REAR SLIDING WINDOW PASS SIDE ONLY, CRACKING UPON TURNING ON REAR DEFROSTER AFTER A FEW MINUTES. TEMPERATURE 15 DEGREES WITHIN A FEW MINUTES OF LEAVING A STORE PARKING LOT AND NOW DRIVING DOWN THE HIGHWAY A FEW MILES I HEARD A LOUD BANG ( MANY OTHERS POSTED SAY IT SOUNDS LIKE A 22 CALIBER SHOT GUN ) I LOOKED AROUND AND SAW THE REAR PASS SLIDING WINDOW SHATTERED BUT STILL INTACT. THIS IS THE FIRST TIME I HAD TO USE THE REAR DEFROSTER AS IT WAS SNOWING SLEETING OUTSIDE. I HAVE HAD THIS TRUCK FOR 2 YEARS AND NEVER HAD TO USE IT. NOW WHEN I GET HOME I DECIDE TO GOOGLE SEARCH THIS AND COULDN'T BELIEVE HOW COMMON THIS IS. TURN OUT THERE IS A PROBLEM AND FORD WILL NOT MAKE IT RIGHT UNLESS YOU ARE VERY LUCKY AND PERSISTENT. THE HEATING ELEMENT GETS SO HOT THAT IT SHATTERS THE GLASS. THEY CLAIM GLASS IS NOT COVERED. ITS NOT THE GLASS, ITS THE HEATING ELEMENT. I CALLED 3 LOCAL DEALERS TODAY AND 2 OF THE THREE SAID THEY KNEW ABOUT THIS BUT FORD WONT OFFER COMPENSATION. I WAS TOLD TO CALL THE INSURANCE AND FILE A CLAIM. I ALSO CALLED FORD CUSTOMER CARE CENTER AND TOLD THEM WHAT I HAD LEARNED AND IT WAS ALL OVER THE FORD FORUMS AND THE INTERNET. SAME SCENARIO FOR ALL OF US. I AM JUST GLAD THAT I DIDN'T HAVE A CHILD IN THE REAR PASS SEAT AND HAD THIS HAPPEN OR HAD THE GLASS SHATTER ALL OVER THE CHILD. SO NOW I HAVE TO PAY A $500.00 DEDUCTIBLE AND FILE A CLAIM WITH MY INSURANCE CARRIER. WORSE YET I WAS TOLD TODAY THAT NO WINDOWS WERE AVAILABLE FOR 10 DAYS. HMM MAKES YOU WONDER WHY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560365January 17, 2014
VISIBILITY/WIPER
WHILE DRIVING HOME FROM WORK ON 1/15/14, I DECIDED TO USE MY REAR WINDOW DEFROST DUE TO THE TEMPERATURE (42 DEGREES) AND THE BUILD UP OF CONDENSATION. I TURNED IT ON FOR ABOUT 10 MINUTES UNTIL THE GLASS WAS CLEAR. IT TOOK ME APPROXIMATELY 30 MINUTES TO DRIVE HOME WHERE I PARKED MY TRUCK INSIDE MY GARAGE. I LEFT ABOUT 1 HOUR LATER AND WHILE LOOKING IN MY REAR VIEW MIRROR I NOTICED THE SLIDING WINDOW SHATTERED ON THE PASSENGER SIDE. AFTER RETURNING HOME I CONTACTED SAFELITE AND SCHEDULED TO HAVE IT REPLACED THROUGH MY INSURANCE COMPANY. WHEN THE REPAIRMAN CAME OUT HE REALIZED HE HAD THE WRONG REPLACEMENT AND WAS GOING TO ORDER IT THROUGH FORD. HE ALSO ADVISED ME THE WINDOW DAMAGE STARTED AT THE CONNECTION POINT OF THE DEFROST. AFTER FURTHER INVESTIGATION ON-LINE I REALIZED I AM NOT THE ONLY ONE WITH THIS PROBLEM. THERE ARE MANY F-150 OWNERS THAT HAD THE SAME THING HAPPEN TO THEM WITH SOME BEING THE GLASS ACTUALLY EXPLODED AND SOME WITH ARCING OR FIRE. MOST OF THE ISSUES WERE ON 2010 F-150'S WITH SOME NEWER MODELS AS WELL AND ALL WERE ON THE PASSENGER SIDE SLIDER WINDOW. MOST OF THE CASES I READ ABOUT ON-LINE WERE PAID OUT BY THE VEHICLE OWNERS AND INSURANCE AGENCIES. THERE WERE SOME CASES WERE FORD PAID THE BILL. I FEEL THIS SHOULD DEFINITELY BE LOOKED INTO ON THE SAFETY ASPECT ALONE AND FORD SHOULD BE HELD ACCOUNTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560946January 15, 2014
VISIBILITY
DRIVING ON A 4 LANE HIGHWAY, SMOOTH WITH SOME NOW. TURNED REAR WINDOW DEFROST ON. WITHIN 5-10 MINUTES THERE WAS A LOUD BAND(SOUNDED LIKE A SHOTGUN BLAST). THE RIGHT REAR WINDOW SHATTERED INTO A THOUSANDS PIECES. THE GLASS STARTED TO FALL OUT IN PIECES A FEW DAYS LATER. MY GRANDSON, SITTING DIRECTLY IN FRONT OF THE WINDOW, LOST HIS HEARING FOR ABOUT 10-15 MINUTES. HE ALSO COMPLAINED ABOUT HIS EAR HURTING
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10560103January 15, 2014
VISIBILITY:GLASS, SIDE/REAR
I STARTED MY TRUCK UP AND ACTIVATED THE REAR DEFROSTER . IT WAS EXTREMELY COLD ABOUT 11 DEGREES IN NJ APPROX. 5 MINUTES LATER I DETECTED WHAT APPEARED TO BE A CRACKLING NOISES WHICH RESULTED IN THE REAR PASSENGER WINDOW POPPING AND SHATTERING. I HAVE RECENTLY CONTACTED FORD AND ADVISED THEM. I WAS TOLD MY VEHICLE IS OUT OF WARRANTY AND THEY CANT HELP ME OUT WITH THIS ISSUE. THERE IS OBVIOUSLY A DEFECT IN THE GLASS FOR THAT YEAR DUE TO THERE BEING THOUSANDS OF ISSUES RELATED TO THE SAME ISSUES ON THESE VEHICLE. AS A LONG TIME FORD CUSTOMER I FEEL THIS IS ENOUGH OF AN ISSUE WHICH WILL CAUSE MY TO SWITCH MY CHOICE IN FUTURE TRUCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559574January 13, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT WHILE PUTTING THE VEHICLE IN REVERSE, THE VEHICLE ACCELERATED ABNORMALLY AT AN EXCESSIVE SPEED. THE CONTACT THEN SHIFTED INTO DRIVE AND THE VEHICLE ACCELERATED UNCONTROLLABLY AND CRASHED INTO TWO VEHICLES. TWO PASSENGERS IN THE VEHICLE SUSTAINED INJURIES TO THE NECK, SHOULDER AND BACK. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,300.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10557869December 30, 2013
STRUCTURE:BODY, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT DURING A RAINSTORM, WATER PENETRATED THE VEHICLE. UPON INSPECTION, IT WAS FOUND THAT WATER WAS ENTERING THE VEHICLE VIA THE THIRD BRAKE LIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,618. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557168December 24, 2013
VISIBILITY:GLASS, SIDE/REAR, ELECTRICAL SYSTEM, VISIBILITY/WIPER
STARTED THE CAR IN THE MORNING. TURNED ON THE REAR DEFROSTER. BEGAN TO SHOVEL THE DRIVEWAY AND HEARD A LOUD POP FROM THE TRUCK. DIDN'T NOTICE ANYTHING UNTIL I GOT IN TO BACK UP AND SAW THE REAR PASSENGER WINDOW GAD SHATTERED. FORD DEALER WAS VERY FAMILIAR WITH THE "WINDOW" PROBLEM, AS THEY DESCRIBED IT. SAID THAT BECAUSE THE VEHICLE WAS PAST 50,000 MILES THAT IT WAS NO LONGER UNDER WARRANTY. I RARELY USE THE REAR DEFROSTER. THE DEALER SAID I SHOULD TAKE IT TO THE LOCAL GLASS SPECIALIST TO HAVE IT REPLACED. THEY NEVER MENTIONED THAT IT MAY BE AN ELECTRICAL PROBLEM. IT SEEMS TO ME THAT A KNOWN REPETITIVE PROBLEM SHOULD BE PAID FOR BY FORD. IF IT IS AN ELECTRICAL PROBLEM, I MAY BE REPLACING MY WINDOW MORE THAN ONCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556850December 20, 2013
VISIBILITY:GLASS, SIDE/REAR
THE RIGHT REAR WINDOW (PASSENGER SIDE) SHATTERED FOR THE SECOND TIME, WHEN THE REAR WINDOW DEFROSTER WAS BEING USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556132December 15, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY
ON A 40 DEGREE MORNING, I TURNED THE REAR DEFROSTER ON TO CLEAR WINDOWS AND MIRRORS. AS I WAS DRIVING MY SON TO DAYCARE I HEARD A LARGE POP THEN SMELLED BURNING RUBBER. LOOKED AND SEEN THE RIGHT REAR GLASS SHATTERED AND WAS IT SHORTED OUT ON THE HEATING ELEMENT. TOOK THE TRUCK TO FORD AND SINCE IT IS OFF WARRANTY THEY TOLD ME THERE S NOTHING THEY CAN DO BESIDES CHARGING ME $1200 FOR REPLACEMENT, VERY DISAPPOINTED WITH FORD. IF I WANTED ELECTRICAL TROUBLES I WOULD HAVE BOUGHT A 1990'S DODGE! THANKS FOR NOTHING. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10555253December 9, 2013
ELECTRICAL SYSTEM
TRUCK WAS OUTSIDE AT 11 DEGREES F. STARTED VEHICLE AND TURNED ON THE REAR DEFROST. WITHIN 2 TO 3 MINUTES THE LEFT PANEL(DRIVERS SIDE) OF THE 3 PIECE SLIDING REAR WINDOW SHATTERED, WHILE STOPPED AT A TRAFFIC LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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