Ford F-150 Complaints (2002)

821 consumer complaints on file.

#10217484February 8, 2008
ELECTRICAL SYSTEM
I HAVE A 2002 FORD F-150 SUPERCREW, ABOUT 6 MONTHS AGO MY ELECTRICAL PANEL STARTED HAVING A MIND OF ITS OWN EVERYTIME IT RAINS. MY RADIO, WINDSHIELD WIPERS, BLINKERS, TAIL LIGHTS AND INTERIOR LIGHTS GO OFF AND ON. I HAVE ALMOST BEEN IN SEVERAL ACCIDENTS DUE TO THIS PROBLEM NOT BEING ABLE TO SEE BECAUSE OF WINDSHIELD WIPERS NOT WORKING AND ALSO BECAUSE OF BLINKERS NOT WORKING. THE PROBLEM IS GETTING WORSE AND I BELIEVE FORD SHOULD FIX THIS SINCE IT IS DEFINITELY SEVERAL LARGE SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214182January 8, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2002 FORD F-150. WHILE STOPPED AT A TRAFFIC LIGHT, THE BRAKES FAILED. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOOR AND APPLY THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE. HE DISCOVERED BRAKE FLUID LEAKING FROM THE CENTER BETWEEN THE REAR WHEELS. THE VEHICLE WAS TOWED TO THE MECHANIC AND THEY STATED THAT THE EMERGENCY BRAKE CABLE WAS RUBBING AGAINST THE NORMAL BRAKE LINE, CAUSING THE CABLE TO FAIL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER TOOK A COMPLAINT AND FORWARD IT TO THE PROPER OFFICE. THE CURRENT AND FAILURE MILEAGES WERE 148,000. UPDATED 02-14-08. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213511January 2, 2008
ENGINE AND ENGINE COOLING
I WAS RETURNING FROM WORK ON 1/2/08 WHEN MY 2002 FORD F-150 (TRITON 5.4L) BEGAN TO POP AND RUN ROUGH, I SMELLED GASOLINE IN THE CAB OF THE TRUCK AND PULLED RIGHT OVER, UPON LOOKING AT THE ENGINE I NOTICED THE #3 PLUG LYING ON TOP OF THE ENGINE, IT HAD BLOWN OUT. THIS PLUG WAS FACTORY INSTALLED AND HAD NEVER BEEN REMOVED FROM THE ENGINE.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210740December 4, 2007
ENGINE AND ENGINE COOLING
I CURRENTLY OWN A 2002 FORD F-150. AT ABOUT 70,000 MILES A SPARK BLEW OUT ON THE DRIVERS SIDE. THIS WAS THE ORIGINAL PLUG. HAD TO HAVE HELICOIL INSTALLED. PRIOR TO THIS INCIDENT, MY 2001 EXPEDITION HAD THE SAME PROBLEM. THIS WAS ALSO THE ORIGINAL PLUGS, BUT THIS MOTOR ONLY HAD 60,000 MILES. UNFORTUNATELY, THE FORD DEALER I HAD IT TOWED TO WOULD NOT PERFORM HELICOIL, SO I HAD TO REPLACE THE HEAD. THEY SAID FORD DID NOT RECOMMEND HELICOIL. SO I HAVE OWNED 2 FORDS WITHIN 1 YEAR OF EACH OTHER AND BOTH HAVE HAD THE EXACT SAME PROBLEM WITH PLUGS. IT'S APPARENT THAT FORD HAS A DESIGN FLAW. I HEARD FROM A FORD DEALER THAT THE NEWER BODY STYLE OF F-150 HAS HAD A CORRECTION IN THE THREAD DESIGN IN THE HEADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210425November 30, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
11/21/07 TOOK 2002 FORD F150 TO MEINEKE COMPLAINT OF CRUISE CONTROL NOT WORKING. WAS TOLD IT WOULD BE $80 TO DIAGNOSE THE PROBLEM DIDN'T HAVE THE MONEY AT THE TIME SO I DROVE HOME. 11/28/07 6:55 A.M. AWOKE TO NEIGHBORS BEATING ON DOOR BECAUSE F-150 WAS ON FIRE WITNESS SAID SAW FIRE DRIPPING FROM THE FRONT DRIVERS SIDE UNDER THE HOOD. 11/28/07 FIRE DEPARTMENT ADVISED OF RECALL FOR EXACT SAME THING F-150 ENGINE FIRES. 11/28/07 CONTACTED INSURANCE COMPANY TO FIND OUT IT ONLY COVERED THE VEHICLE AND THE LOAN COMPANY. THANK GOD I NEVER GOT INTO AN ACCIDENT. THERE WAS NO PROPERTY DAMAGE OR LIABILITY ON THE VEHICLE THE LOAN COMPANY PLACED IT ON THERE AND I CANCELED MY OTHER BECAUSE I THOUGHT IT WAS CHEAPER INSURANCE.11/28/07 SEARCHED INTERNET FOUND OVER TWO THOUSAND CASES OF SAME EXACT THING PEOPLE AWAKE TO VEHICLE FIRES DUE TO FAULTY CRUISE CONTROL SWITCH. ALL PICTURES MATCHED MY TRUCK EXACTLY WITH THE BURN PATTERN,HAVING THE MOST INTENSE HEAT ON THE FRONT DRIVERS SIDE. ALSO BURNT MY 1997 EXPEDITION ON FIRE. 11/29/07 FIRESIDE AND FORD CAME TO INVESTIGATE , PAUL A REPRESENTATIVE FOR BOTH CONFIRMED THAT IT WAS IN FACT DUE TO THIS FAULTY SWITCH.11/29/07 FILED A CLAIM WITH FORD THEY ARE UNABLE TO HELP IT IS A LEGAL MATTER BUT LOGGED MY COMPLAINT.11/30/07 WENT TO POWER FORD BY MY HOUSE AND ASKED FOR HELP GREG MAU, MANAGER SAYS "THERE IS AN ACTIVE RECALL FOR YOUR VEHICLE", "FORD NEEDS TO STEP UP TO THE PLATE AND HELP YOU OUT" "HIRE AN ATTORNEY" "I'M SORRY I CAN'T HELP YOU". 11/30/07 LET FORD KNOW THAT I NEED TO MOVE MY EXPEDITION ,THAT IS PINNED IN THE CAR PORT BY THE F-150,BECAUSE I NEED A VEHICLE TO DRIVE . I AM ADVISED THAT I AM NOT ALLOWED TO MOVE THE VEHICLE IN CASE OF A FURTHER INVESTIGATION. 11/30/07 CONTACTED THE BBB FILED A COMPLAINT. 11/30/07 CONTACTED THE NEWS FOX 10 ARIZONA ASKING THEM FOR HELP TO MAKE FORD ACCEPT RESPONSIBILITY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10209893November 26, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
F150 FORD PICK-UP STARTED ON FIRE IN ATTACHED GARAGE. TOTALED PICK-UP TRUCK AND DID EXTENSIVE DAMAGE TO GARAGE AND SMOKE DAMAGE TO HOME. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10209504November 20, 2007
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
WHILE DRIVING AT APPROXIMATELY 55 MPH, THE 2002 FORD F150 POWER ADJUSTABLE FOOT PEDALS ( GAS AND BRAKE) RANDOMLY ENGAGED CAUSING THE VEHICLE TO INSTANTLY INCREASE SPEED. A NEW BRAKE PEDAL ASSEMBLY #3L3Z*2455*BA WAS INSTALLED TO CORRECT THE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209331November 19, 2007
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE POPPED OUT A SPARK PLUG FROM THE #7 CYLINDER UPON STARTING VEHICLE. SPARK PLUG WAS FOUND ON THE INTAKE MANIFOLD, COIL STILL PROVIDING SPARK. UNBRUNT FUEL MIXTURE WAS BEING VENTED FROM THE CYLINDER INTO THE ENGINE COMPARTMENT. I AM CONCERNED ABOUT FIRE HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209348November 19, 2007
CHILD SEAT:HANDLE (INFANT)
TL*THE CONTACT OWNS AN EDDIE BAUER 22-627 MTT (NA) CHILD SEAT. THE CONTACT STATED THAT THE HANDLE ON THE SEAT WAS TOO LOOSE AND FELT UNSAFE. THERE WERE NO RECALLS ON THE CHILD SEAT. THE PURCHASE DATE WAS UNKNOWN. UPDATED 3/5/08 *CN UPDATED 03/05/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207673November 1, 2007
STRUCTURE:BODY
WE HAVE BEEN HEARING A CLICKING OR TAPPING SOUND FROM THE 2002 F150 PICKUP FOR ABOUT A MONTH. AFTER TWO COMPLETE INSPECTIONS OF THE SUSPENSION AND STEERING WE DID NOT FIND ANY PROBLEM. TODAY WHILE ROCKING THE PICKUP, WE DISCOVERED THE DRIVERS SIDE OF THE BED IS LOOSE. THERE IS AT LEAST A 1/16" OF VERTICAL MOVEMENT. AT THIS POINT WE CHECK OUR 2003 F150 PICKUP, THE PASSENGER SIDE OF THE BED IS LOOSE. I CONTACTED THE LOCAL FORD DEALERSHIP (HILLARD AUTO) REGARDING A RECALL. THEY INDICATE THAT THERE IS NO RECALL. THEY ALSO INDICATE THAT THEY HAVE NEVER HEARD OF THIS PROBLEM BEFORE, THAT I FIND HARD TO BELIEVE SINCE I OWN TWO F150S AND THEY BOTH HAVE THE SAME PROBLEM. THIS IS ALL FINE UNTIL ONE OF THESE TRUCKS HAS THE BED COME LOOSE WHILE TRAVELING AT SPEED ON THE HIGHWAY. WAS THERE A CRASH TODAY? NO, WE CAUGHT THE PROBLEM IN TIME. TO CORRECT THE PROBLEM, WE WILL PULL THE PLASTIC BED LINER AND TIGHTEN THE BOLTS OURSELVES SINCE I AM OPPOSED TO PAYING SOMEONE TO CORRECT THEIR MISTAKES AND LACK OF QUALITY CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206329October 19, 2007
STRUCTURE:BODY:HOOD
TL*THE CONTACT OWNS A 2002 FORD F-150. THE CONTACT NOTICED SMOKE COMING FROM THE HOOD WHEN HE STARTED THE VEHICLE. THE SMOKE DISAPPEARED ON ITS OWN AND BURNED A HOLE INTO THE MASTER CYLINDER. THE INSURANCE COMPANY WAS NOTIFIED. THE VEHICLE WAS TOWED TO THE DEALER. THE POWERTRAIN AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 157,806.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10206211October 18, 2007
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE STARTED MAKING LOUD NOISE UNDER THE HOOD, TURNED OUT TO BE A STRIPPED SPARK PLUG HOLE IN THE CYLINDER HEAD THAT LED TO COMPLETE REPLACEMENT OF HEAD. DEALERSHIP STATED THIS WAS THE 4TH ONE THIS YEAR, ALWAYS 2002 MODEL, 5.4 LITER ENGINE, ALWAYS RIGHT SIDE CYLINDER HEAD. IF A DEALERSHIP IN A TOWN OF LESS THAN 600 PEOPLE HAS A FAILURE RATE THIS HIGH, HOW BIG IS THIS PROBLEM NATION WIDE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205339October 10, 2007
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
FORD MOTOR COMPANY DOES NOT INSTALL THE FUSE NECESSARY TO OPERATE THE TOWING HARNESS LAMPS ON THE 2002 F150. LOCAL FORD DEALER INSTALLED A FUSE AND THEN DISCOVERED THAT THE PIN BENEATH THE FUSE BOX WAS BENT. THE FUSE BOX HAD TO BE REMOVED IN ORDER TO STRAIGHTEN OUT THE PIN AND THEN RE-INSTALLED. FORD REFUSED TO COVER THE COST ($200.00) SAYING THE VEHICLE WAS OUT OF WARRANTY. CONTENTION IS THAT THIS EITHER CAME FROM THE FACTORY THIS WAY OR THE DEALER BENT THE PIN WHEN THEY INSTALLED THE FUSE. NEITHER FORD MOTOR COMPANY OR THE LOCAL FORD DEALER WILL ACCEPT RESPONSIBILITY. THE BENT PIN MADE THE PARKING LAMPS INOPERABLE WHICH WOULD BE HAZARDOUS FOR TOWING ANYTHING AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205141October 6, 2007
SUSPENSION:FRONT, STEERING:LINKAGES:TIE ROD ASSEMBLY
I WAS TOLD DURING A ROUTINE OIL CHANGE THAT MY TRUCK NEEDED TIE ROD ENDS AND BALL JOINTS (NOT JUST SOME OF THEM BUT ALL OF THEM) I CHECKED THE INTERNET AND IT SEEMS THERE HAVE BEEN MULTIPLE COMPLAINTS ABOUT THESE. IS THERE ANY INVESTIGATION GOING ON OR A POSSIBLE RECALL FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202984September 14, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
SPIDER GEARS IN DIFFERENTIAL BLEW OUT FOR 2ND TIME ON THIS TRUCK WHICH IS A 2002 F-150 4X4 WITH A 3.55 DIFF. THE FIRST TIME WAS AT AROUND 45K MI.AND THIS TIME AT 83.5K MILES. THIS TRUCK WAS NEVER OVERLOADED AND NEVER PULLED A TRAILER. MUST BE SOMETHING WRONG WITH FORD REAR. AFTER THIS REPAIR,I AM DONE WITH FORD!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203010September 14, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD F-150. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN ID NUMBER 05V388000 (VEHICLE SPEED CONTROL). THE DEALER REPAIRED THE VEHICLE. APPROXIMATELY FIVE MONTHS LATER, THE VEHICLE CAUGHT FIRE WHILE PARKED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS COMPLETELY DESTROYED. A FIRE REPORT WAS FILED. HE NOTIFIED THE MANUFACTURER, BUT THEY WOULD NOT PROVIDE ANY ASSISTANCE. THE FIRE BURNED HIS LANDSCAPING AND HIS GARDEN. THE CURRENT AND FAILURE MILEAGES WERE 84,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10202518September 11, 2007
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
TL*THE CONTACT OWNS A 2002 FORD F150. THE CONTACT STATED THAT THE FRONT SEAT BELTS UNFASTENED APPROXIMATELY 3 TO 4 TIMES WHILE DRIVING. FORD STATED THAT THE VEHICLE WAS OVER 50,000 MILES AND NO LONGER UNDER WARRANTY, THEREFORE THEY COULD NOT BE OF ASSISTANCE. THE VIN, ENGINE SIZE, PURCHASE DATE, AND SPEED WERE UNKNOWN. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202384September 10, 2007
ELECTRICAL SYSTEM, STRUCTURE
POSSIBLE WINDSHIELD LEAKAGE CAUSING EXTREME RANDOM ELECTRICAL FAILURE. TRUCK WON'T START IF RAINING. TRUCK SHUTS OFF DURING OPERATION. PARTICULARLY HAZARDOUS DURING HIGHWAY OPERATION. ELECTRICAL OPERATIONS OCCUR WITHOUT WARNING, WITH OR WITHOUT KEYS IN IGNITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201633August 31, 2007
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
SEVERAL TIMES PER DAY, MY DRIVER SIDE SEATBELT POPS OPEN WHILE DRIVING. MY CONCERNS HAVE FALLEN ON DEAF EARS AT THE DEALERSHIPS. NUMEROUS FRIENDS, FAMILY MEMBERS, AND WORK ASSOCIATES HAVE WITNESSED THIS HAPPENING. I HAVE BEEN TOLD BY A LOT OF OTHER FORD OWNERS THAT THEIR DRIVER SIDE SEATBELTS IN THEIR TRUCKS AND SUVS DO THE SAME THING. WHY HAVE THEY NOT MADE AN EFFORT TO FIX THIS SERIOUS AND POTENTIALLY DEADLY DEFECT? *JB UPDATED 01-15-08. *KB UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200733August 25, 2007
ENGINE AND ENGINE COOLING
#3 S PARKPLUG BLEW OUT OF HEAD AND ALSO BROKE COIL ON PLUG. FORD SERVICE SHOP INSTALLED HELICOIL TO FIX PROBLEM AND REPLACED COIL ON PLUG. ALSO HAD FORD SERVICE LOOK AT NOISY AC BLOWER MOTOR FAN AND IT WAS ALSO BAD. VEHICLE IS A 2002 FORD F150 SUPERCREW 5.4L WITH ONLY 28,500 ON IT. DID NOT KEEP PARTS. VEHICLE OUT OF WARRANTY BUT I CALLED CUSTOMER RELATIONS AND THEY ONLY COVERED ABOUT 1/3 OF COST TO REPAIR SPARK PLUG PROBLEM AND NONE OF THE AC BLOWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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