Ford F-150 Complaints (2020)

742 consumer complaints on file.

#11561133December 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The adaptive cruise control on the vehicle failed. When passing other vehicles, the system will engage the brakes unexpectedly and aggressively causing possible loss of control and exposes other drivers behind you to collide with your vehicle. Dealership did inspect vehicle but was unable to duplicate. This generally occurs on highway driving over long distances. There are no warning signs that this is going to occur. All of a sudden you will just feel the vehicle brake extremely hard. This happened multiple times while in used during 400 mile trip. (stopped using for remainder of the trip)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560949December 19, 2023
PARKING BRAKE:ELECTRICAL
The contact owns a 2020 Ford F-150. The contact stated that while driving approximately 45 MPH, the electronic parking brake erroneously activated causing the vehicle to abruptly decelerate. The contact stated that the parking brake message was displayed after the failure occurred. After stopping and restarting the vehicle the failure reoccurred. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560186December 14, 2023
POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated while driving 50-55 MPH and depressing the accelerator pedal, the vehicle failed to respond and shuddered. There was no warning light illuminated. The contact released the accelerator pedal until the vehicle stopped shuddering. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The vehicle was taken to a transmission specialist, where it was diagnosed that the torque converter had experienced a mechanical failure. The dealer determined that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559928December 13, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2020 Ford F-150. The contact stated that the vehicle experienced excessive oil consumption and while operating the vehicle at lower RPM a rattling and pinging sound was coming from the engine compartment. Additionally, the check engine warning light was illuminated. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559299December 9, 2023
FUEL/PROPULSION SYSTEM
Noticed significant gasoline leak under fuel tank when the engine was running. From the ground, looked up and saw that fuel was leaking from a black fuel hose originating at the top of fuel tank and directed going toward the engine. The fuel hose had dropped below the top of the truck frame and chaffed against a frame mounting point wearing a hole in the hose. Suspect the hose was manufactured to long allowing the droop, or was installed incorrectly (not clamped to prevent droop), or the hose installation was just defective as the hose is to long and a clamp was not part of the vehicle design. My truck has about 23,500 miles and has only been operated on paved roads and used for either commuting or carrying light household loads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559128December 8, 2023
SEAT BELTS
I have inflatable seat belts on the rear seats. The buckles fall down into the seat making it difficult to fasten the seat belts. They were replaced under warranty for this concern. After a week they started to fall into the seat again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559224December 8, 2023
POWER TRAIN
My Vehicle has 60,000 miles on it and my transmission slips and loses power between gears 3-6 when speeding up to get on the highway / merge. I have nearly gotten into countless accidents because of this problem. I have brought it to my local Ford Dealership’s attention 3 separate times now and they have offered me “software updates” that do not fix the problem. This is a major safety concern of mine and I have 4 years of payments left on this truck that will probably kill me one day in southwest Florida traffic. Ford continues to ignore the problem that everyone I know has with the 10 speed transmission and something needs to be done. It is criminal on their part knowingly ignoring us all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559225December 8, 2023
POWER TRAIN
My truck was purchased new and has 43900 miles on it. I have had the vehicle into the dealer once already for the rear end/ transmission slipping. The dealer stated they “ completed a computer update “ and the problem was fixed. The update seemed to help a little, however six months later……issue seems to have returned and I’m seriously thinking there is a defective transmission installed on all the 2020 F150 crew cabs with the 2.7 liter engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558827December 6, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The rear backup camera does not work in cold weather when any kind of moisture is present. The screen doesn’t display anything useful and I am afraid it will cause me to have an accident. I have not brought it to the mechanic as I don’t currently have the money to investigate repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558591December 5, 2023
POWER TRAIN
The transmission failed and the vehicle completely shut down while I was driving down a 70 mph road. My safety and the safety of others was put at risk because my vehicle significantly decelerated on a 70 mph highway when the transmission failed. The dealer confirmed that the 3rd gear of the transmission is destroyed and then transmission needs to be replaced. The manufacturer has reviewed the dealer's findings and confirmed the transmission will need to be replaced. The light on the dashboard came on as the transmission was failing (maybe 5-10 seconds before the deceleration). Prior to that, I had no warning signs whatsoever other than some harder than normal shifting from time to time. I know the manufacturer has had significant issues with the 10-speed transmissions like the one in my vehicle. It is only a matter of time until the transmission on someone's vehicle gives out at the wrong time and someone is seriously injured or killed. Given the number of reported issues, it is time for the manufacturer to recall this part or extend warranty coverage for issues that may arise. It is a design defect with the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558226December 3, 2023
UNKNOWN OR OTHER
Not really a safety issue, but Ford is aware there is a problem with their 10-speed transmissions. When we went in to ask them a question; they TOLD US what we were experiencing, before we could tell them. Ford has a 3 step process to fix. The repair staff told us that the 1st fix never works. The second fix may work. The 3rd fix is another transmission with the SAME possible problem. They have completed the 1st step; but they want the truck for weeks, without a loaner, to see if they can "duplicate" the problem. Clunking and shaking when it shifts. We know they have had "service memos" in regard to the trannies; but why should the consumer be put out if they know there is a problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557648November 30, 2023
UNKNOWN OR OTHER, ENGINE
I've owned this F150 truck since 2020, purchasing it on Memorial Day. However, every year, I've experienced two to three instances where the car suddenly cuts off in the middle of a traffic light, accompanied by a yellow warning sign on the screen. I suspect it has something to do with the Auto Start-Stop technology. The most recent incident (1 month ago) while I was driving toward a traffic light direction that was turning red. I gradually slowed down until I came to a complete stop. When I lifted my foot off the brake pedal, the car simply shut off. This issue has become increasingly concerning, especially since it can occur in unpredictable situations. I'm hoping someone can provide some insight into the cause of this problem and suggest a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555238November 15, 2023
WHEELS, UNKNOWN OR OTHER
Vehicle trying to shift into4wd while driving causing front bearing to fail Front bearing and 4wd switch changed twice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554690November 11, 2023
ELECTRICAL SYSTEM
Passenger front door lock failed and we were unable to access passenger during, what was interpreted as a medical emergency. The only way to access passenger was to go through the rear passenger door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552967November 1, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2020 Ford F-150. The contact stated while driving approximately 65 MPH, the sunroof glass exploded. There were no reported injuries. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Jerry's Auto Sales of Lennox (27786 SD-17), Lennox, SD 57039, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552381October 28, 2023
ELECTRICAL SYSTEM, ENGINE
The computer system would set off all the alarms and shut down truck. Yes i think it can be inspected. My safety was at risk when truck would shut down traveling down the road at highway speeds and losing power brakes, power steering overall control, and this would happen when raining and wet slushy conditions on the road way. Yes No not to my knowledge. Yes all the alarms would go off and a second later vehicle would shut down. It was always during wet conditions, sometimes alarms would all go off and truck would stay running i would pull over to side of road and alarms would go away i believe after drying out?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552141October 26, 2023
POWER TRAIN
Unable to accelerate vehicle while driving on the freeway. The vehicle began making clucking sounds and jerking when trying to accelerate. You could feel vehicle shift harshly and was struggling to shift. While trying to merge onto the expressway, this became extremely dangerous when I was unable to accelerate. I was able to exit freeway and the problem stopped. A couple of weeks later while driving on the freeway the issue occurred again this time for a longer period of time, unable to accelerate another driver on the freeway flagged us down to inform us that smoke was coming out of the vehicle. We were not able to see or smell any smoke while inside of the vehicle. We were able to exit the freeway pullover and had the car towed to the Ford dealership. we are currently waiting for more information. This was extremely scary and could’ve been much worse. Luckily we were able to get off freeway and exit the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550689October 18, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The plastic housing for the rear tail light cracked without any accident or stress and water intrusion occurred resulting in a blown sensor module that in turn caused massive issues with how the truck ran. Electrical components would not function including safety features like airbags and windows.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549284October 10, 2023
POWER TRAIN
The automatic transmission jumps and tries to go forward when the truck is started. Even though it is still in park. I’m afraid that it will actually go forward and hit something or someone. My investigation online has found a lot of complaints regarding the 10 speed automatic transmission in this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548583October 6, 2023
ENGINE
The contact owns a 2020 Ford F-150. The contact stated that after changing the oil every 5,000 miles, the vehicle needs two quarts of oil from the ten quarts already added. The contact mentioned that the vehicle was consuming an excessive amount of oil. There was no warning light illuminated. The local dealer was not able to provide a repair. Contatc recived same information from another Ford dealer. The vehicle was not diagnosed but not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 20,451
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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