Ford F-150 Complaints (2020)

742 consumer complaints on file.

#11579281March 25, 2024
POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated that after starting the vehicle, there was a clunking sound present when shifting out of park. The vehicle had also experienced hard shifting when shifting from third through fifth gear, and seventh to eighth gear. The vehicle also experienced a loss of torque while driving at slower speeds. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was not yet contacted. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578646March 21, 2024
ENGINE
The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the engine consumed an excessive amount of oil; however, no repair was recommended. The contact stated that they had to add engine oil to the engine every 1,000 miles. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578569March 20, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost all motive power, after which the contact became aware that the gear selector was stuck in the drive position. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to diagnose the failure but informed the contact that the transmission control module had been reprogrammed. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer an additional five times, with the dealer not being able to diagnose the failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577775March 16, 2024
ELECTRICAL SYSTEM
1 year ago I started getting the “Charge System Fault” alert on my truck, took to the shop and they advised the battery needed to be replaced. After replacing, a few weeks later it started happening again, so they did further testing and advised the alternator was bad. Replaced the alternator and 6 months later the alert started intermittently again. It has been sporadically ever since when at an idle and doesn’t stay on long enough to have on a reader to reflect what is really wrong. I’ve attached the error from my FordPass app that comes thru once in a while but it’s frequent on the truck dash while it’s running, at idle whether in park or at a stop light. It’s not every time the truck is running, but becoming more frequent again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577143March 13, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving in the rain, my vehicle had a complete electrical failure. I could not accelerate or even turn the vehicle off. Because of this I could not move my vehicle off the highway. Fortunately I was not hit by the vehicle behind me, and was not in a turn. he Several warning lights came on. After being towed to a dealership, it was found that the factory windshield was leaking into the passenger side area where the Body Control Module (BCM) is housed. This flooded the unit and completely killed the truck. It was surprising to me that rain had the ability to completely render my truck useless. The manufacturer would not cover any repairs as they claimed windshield leaks were a maintenance issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576487March 10, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
My 2020 ford truck driver side door locks freeze when temperatures get below freezing. When this happens the door does not open and when I open it from the inside the door doesn’t latch. I have to use a bungee cord to hold the door closed if I’m going to use the vehicle. Also the rest of the doors don’t lock when driving the vehicle. I believe other year ford trucks have had this issue and they also were recalled for a fix. I have had the truck to the dealer several times with no luck. The last time when the truck was under warranty they replaced the door lock actuator which didn’t help. I believe this is very much a safety issue and I shouldn’t even be driving this truck but I need it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575309March 4, 2024
VISIBILITY/WIPER
The windshield wiper did not shut off anymore Ever 20 seconds it went back and forth once. After searching the internet I found 100s of links related to the same issue with Ford vehicles and the Multifunction switch mounted on the steering wheel. I consider this a safety issue because people try to fix the wiping issue while driving. Also being on the road it could cause damage to the windshield wiping in a dry environment. Dust and debris can scratch the screen over time and inhibit a clear vision while driving. Looking at several videos it seams that the multifunction switch contacts are prone to corrosion inside the driver cabinet of the vehicle. Going from Hot in the sun 130 degree F + to 65 Degree F. The switch connection and contacts are not sealed and open to condensation,creating a corrosive environment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573807February 24, 2024
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
1. The start/stop function will not restart at some long stop lights. I have to restart the vehicle. 2. The wiper will come on without being turned on. 3. The brake have started to grind like, the brake pads are bad. The brake will grind sometimes when coming to a stop. They have been checked and a recent service also. The brakes do this even during the day. The dealership found the brakes to be working in perfect order. 4. Transmission issues have been resolved to a point. 5. Service department great, however; the can duplicate issues with vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573306February 22, 2024
POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated that after starting the vehicle, the transmission shifted into gear, and the vehicle made an abnormal sound. Additionally, the transmission was slipping while driving. The transmission later failed to shift into gear, and the engine revved loudly. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission needed to be rebuilt. The vehicle was then taken to BZ Ford (309 US-6, Ligonier, IN 46767), where the PCM was reprogrammed and the drive cycle was completed; however, the failure recurred. The vehicle was taken back to BZ Ford, and it was determined that the transmission needed to be rebuilt. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572813February 19, 2024
ENGINE
Since new it has used 3qts of oil every 5000 miles. It has been to two different Ford shops and they say there is nothing wrong with it and refuse to do anything with it. A new engine should not be using oil. I've been a mechanic for over 50 years. No engine that I ever built used oil. This is unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570530February 7, 2024
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2020 Ford F-150. The contact stated that while the vehicle was at the dealer for a routine oil change, the contact was informed that the front passenger’s side lug nuts were swollen. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 53,057.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567947January 26, 2024
BACK OVER PREVENTION
The contact owns a 2020 Ford F-150. The contact stated that while reversing, the back over prevention camera displayed a blue screen or a black distorted screen, causing a visibility hazard for the driver. The vehicle was taken to the local dealer to be diagnosed and it was determined that the back over prevention camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567990January 26, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2020 Ford F-150. The contact stated that upon attempting to enter the vehicle using the remote key fob, the driver's side door failed to unlatch. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door actuator. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567199January 23, 2024
STRUCTURE:BODY
The contact owns a 2020 Ford F-150. The contact stated that while driving 50–55 MPH, the fiberboard cover and fiber shield detached from underneath the vehicle. There were no warning lights illuminated. The contact was able to reattach the fiber shield and cover. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was 30,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565929January 17, 2024
POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated that while driving at approximately 70 MPH, the vehicle unintendedly shifted into neutral and then back into drive. The contact was able to continue driving. The wrench symbol warning light was illuminated. The vehicle had been taken to the dealer to be diagnosed. The mechanic retrieved DTC code: P2703. The contact was informed that the failure was related to TSB with NHTSA ID Number: 10245418 (Power Train). The vehicle had been taken to the dealer 3 times for the same failure. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566035January 17, 2024
Chest Clip, Buckle, Harness
We are experiencing an issue with the car seat where after we have put our child in the seat, buckled the straps and tightened them, my 2 year old daughter can then push the straps back out, completely loosening them. The straps will not stay tight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565089January 12, 2024
STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
The contact owns a 2020 Ford F-150. The contact stated that on several occasions while the vehicle was parked, the driver's and passenger’s side door handles became stuck. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562485December 29, 2023
ENGINE
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Auto StartStop., Yes 2. How was your safety or the safety of others put at risk? My 2020 Ford F150 turned off while driving on freeway and 2nd occasion, I was on a major street with traffic. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? No 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning before truck turned off, after truck turned off: Auto StartStop Shift to P, then Restart Engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562633December 29, 2023
POWER TRAIN
Driving on the highway, at approx 70 MPH, truck suddenly shifted to neutral, though gear indicator showed in 1st gear. After several seconds the truck shifted back into high gear with a jolting BANG. This happened three times in a row, then the service light came on, and truck continued to operate but not up shift to 10th gear. This happened after about 1 hour of driving. A few hours later on the return trip home the same thing happened after 45-60 mins of driving at highway speeds. Truck at times does not go into gear when at stand still (shifting out of park), or slams into gear very had, jolting the occupants.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561273December 21, 2023
ELECTRICAL SYSTEM
My back window randomly shattered when it wasn’t being driving. I assumed a rock was flung up from the road from another vehicle, causing it to shatter, but when I took it to get it replaced, the glass technician pointed out that the defroster heater wire overheated, causing the glass to shatter. Reports online show this has happened before. My tech said it could have caught the truck on file. I tried to upload photos of the shattered window and the burnt electrical wire, but the website wouldn’t let me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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