Ford F-150 Complaints (2020)

742 consumer complaints on file.

#11636822January 18, 2025
POWER TRAIN
The transmission is currently at dealership having transmission replaced at only 54,000 miles. The truck started experiencing rough shift, sometimes taking a few seconds to actually go into gears 4-6. While on the highway, I had to use extra caution merging on or off the interstate because of the delay in changing gears. The dealership shop has told me the CDF drum is damaged internally and they are replacing it with a re-manufactured transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636285January 16, 2025
STEERING, ENGINE AND ENGINE COOLING, STRUCTURE
The contact called for her partner who owned a 2020 Ford F-150. The contact stated that the dashboard had warped near the passenger side's glove compartment when purchased. The dealer had been informed of the failure and informed the owner that the dashboard needed to be replaced. The vehicle was not repaired. The contact stated that while the vehicle was stopped and idling at a traffic light, the vehicle lunged forward causing the contact to aggressively depress the brake pedal, causing the vehicle to jerk abnormally. The contact stated that the engine was revving abnormally while stopped at a traffic light. Additionally, while shifting into reverse or drive, there was an abnormal clicking sound coming from underneath the vehicle. The contact stated that the failure had occurred approximately 5 times. The vehicle was taken to the dealer, and a computer reset was performed. The contact was unaware of the diagnostic results, or the repairs performed on the vehicle. The contact stated that the failure persisted, and the steering wheel intermittently loosened, there was oil leaking underneath the vehicle, and there was an abnormal burning oil odor coming from the vehicle. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 81,557.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635279January 10, 2025
STRUCTURE, LATCHES/LOCKS/LINKAGES
The contact owns a 2020 Ford F-150. The contact stated that upon attempting to enter the vehicle he found the driver's side door nearly impossible to open. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the driver-side door actuator. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V331000 (Latches/Locks/Linkages, Structure), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635117January 9, 2025
POWER TRAIN
(1) 12/23/2024, Transmission clunk between 3 rd and 4 th gear, ( replaced main control valve body). miles 42,110 11/27/2024, Transmission clunk between 3 rd and 4 th gear, ( found code p2705 found valve sticking-worked valves manually to unstick). miles 41,442 3/13/2024 Transmission stuck in 5 th gear , would not go in reverse either. this problem started after driving 233 miles after repair, of 2/28/2024 miles 35,113 2/28/2024 Transmission clunk between 3 rd and 4 th gear, ( installed new CDF DRUM and Components). miles 34,880 3/17/2022 Transmission clunk between 3 rd and 4 th gear ( found PCM update preformed ) miles 14,061
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634951January 8, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY
On [XXX] I took the truck to Ford dealer after noticing the front floor passenger side carpet was wet and door locks and electronic tire pressure indicator failed to operate correctly. Ford service dept found a/c drain was letting water back into passenger compartment and caused body control module (bcm) failure. Bcm was replaced after 2 1/2 months in the service dept. Returned on 8/26/24, 9/18/24, and 10/22/24 for same water intrusion problem. Different repair done on 10/22/24 to remedy problem. Service dept contacted Ford national office and learned this was considered a design flaw by Ford. Expected a recall will be issued. Remedial treatment for mold was applied because I had been smelling a vinegar smell in the truck cab which is typical smell for presence of mold. This is the primary safety issue I believe exists, but failure of body control module could cause other safety problems. . No recall issued yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634307January 6, 2025
POWER TRAIN
Violent stutter switching into 3rd gear. Truck bogs down/flares in 5,7,8,9 gears. This could cause a major accident leading to a crash involving this vehicle and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633655January 2, 2025
POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated that the vehicle was repaired under Ford Customer Satisfaction Program 24E12 however, it failed to prevent a failure from occurring. One week after the recall remedy was completed the contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken back to the same dealer where it was diagnosed with a catalytic converter failure. The contact related the failures to Ford Customer Satisfaction Program 24E12 however the VIN was not eligible for a second repair. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633451December 31, 2024
POWER TRAIN
MY SONS 2020 FORD F150 FELT LIKE IT WAS LOSING POWER. AS I TURNED ONTO HIGHWAY. THE TRUCK SHIFTED FROM THE FIRST GEAR TO SECOND GEAR SMOOTHLY, ASTHE TRUCK SHIFTED FROM 2-3 , THE TRUCK REVED AND DID NOT ENGAGE INTO 3RD GEAR. I LET OFF THE GAS, THINKING IT WILL CATCH THE NEXT GEAR AND CONTINUE TO INCREASE SPEED. BUT IT DID NOT, IT AGAIN REVED AND DID NOT ENGAGE INTO 3RD GEAR. NOW THE TRAFFIC WAS FLYING PAST ME, I PRESSED THE ACCELATOR TO THE FLOOR IN AN ATTEMPT TO AVOID AN ACCIDENT AND NOT BE REARENDED. AFTER SEVERAL SECONDS, THE TRANSISSION ENGAGED AND THE TRUCK BEGAN TO MOVE FORWARD AT A SLOW PACE. THIS IS WHEN I NOTICED ON MY FORDPASS APP, SAYING POWETRAIN MALFUNCTION/REDUCED POWER. I WAS ABLE TO GET THE TRUCK TO THE CLOSEST GAS STATION, WHERE I SHUT THE TRUCK OFF. AFTER SEVERAL MINUTES, I RESTARTED THE TRUCK AND DROVE THE TRUCK TO WORK WITH NO ISSUES. THE NEXT DAY, I TOOK THE TRUCK TO A LOCAL TRANSMISSION SHOP. WHERE THEY INDICATED THE TRANSMISSION WAS SHOT AND NEEDED TO BE REPLACED OR REBUILT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633177December 30, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed and attempting to accelerate the vehicle briefly lost motive power before slamming into gear. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred 2 additional times. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The VIN was not available. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633029December 30, 2024
UNKNOWN OR OTHER
The under carriage splash gaurd keeps tearing off and hangs down. This is a widely known issue and presents a fire hazard and road hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632130December 23, 2024
UNKNOWN OR OTHER
The locking mechanism inside the driver’s side door was not always working…it would sometimes lock and Not Unlock and other times just Not Lock. We could sometimes hear the mechanism trying to work, but not. Seemed to happen more on cold weather days. My husband has had to “crawl out” of the passenger side door when he could not get the lock to unlock, nor able to pull it up. He’s a big man. This is certainly a safety issue. We took our truck to Stokes Hodges Ford in Aiken, on 1850 Jefferson Davis Hwy, Graniteville, SC 29829, to be diagnosed and then repaired by them. They told us they were able to duplicate the problem and to my knowledge, they replaced it with a new part. Not sure what they did with the defective part after they removed it. There were No warning lights to indicate there was a problem with the lock. We have all the receipts from Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632040December 22, 2024
POWER TRAIN
This is my second time filing a report with NHTSA. I purchased the subject 2020 Ford F-150 around October of 2023 from a Chevrolet dealer in Ohio. The vehicle had approximately 19,000 miles at the time of purchase and was covered under the OEM factory warranty. I began having transmission shifting problems as commonly associated with this model of transmission that resulted in a rebuild of the CDF drum of the transmission. I was traveling on [XXX] between Atlanta and the Florida line when my vehicle experienced erratic shifting and a catastrophic loss of power that placed me and my vehicle in peril. I was able to safely exit the highway to allow the engine to cool down, and I elected to limp the vehicle at low speed on back roads to my destination so the vehicle could be repaired. This was the first failure of my transmission. After several thousand miles of this transmission replacement I experienced a sudden and dangerous loss of power while operating the vehicle at highway speeds in traffic on [XXX] between Orlando and the Georgia line, with the transmission temperature spiking to at least 255 degrees Fahrenheit . The Ford dealer confirmed the issue and isolated the failure to the valve body, which they replaced under warranty. This was the second failure of my transmission. After driving the vehicle for several hundred miles, the vehicle experienced a similar loss of power while operating at highway speed while I was traveling on [XXX] headed toward Atlanta. A motorist entering the highway disregarded the posted yield sign thereby creating a traffic hazard which I very narrowly avoided despite experiencing a catastrophic loss of power under acceleration as I attempted to maneuver my vehicle away from the offending motorist's vehicle. This was the third failure. My life and safety have now been placed in jeopardy three times. What will it take for NHTSA to adequately address this issue to protect the safety of the public? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631377December 18, 2024
ENGINE
The contact owns a 2020 Ford F-150. The contact stated that the message "Check the engine" was displayed on the mobile App. The contact stated upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer where diagnostic trouble code: P0327 was retrieved. The dealer determined that the engine knock sensor A, three unknown gaskets, and unknown parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty and that the VIN was not included in a recall. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631063December 16, 2024
POWER TRAIN
The contact owns a 2020 Ford F-150. The contact stated while driving 30 MPH, the transmission hesitated, and the vehicle stalled. The contact stated that the transmission had shifted into neutral independently. The check transmission warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 68,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630976December 16, 2024
POWER TRAIN, ENGINE
The contact owns a 2020 Ford F-150. The contact stated that after coming to a complete stop, the Auto Start-Stop feature was activated. The brake pedal was released, and the vehicle jerked while in first gear. No warning light was illuminated. Additionally, the rear differential was leaking transmission fluid onto the ground, and the engine was consuming an excessive amount of engine oil. The contact needed to add seven quarts of oil for every 3,000 miles driven. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630158December 11, 2024
ELECTRICAL SYSTEM
The driver door doesn’t lock or unlock unless opened from the inside. The actuator is more than likely the issue but ford dealership told me it was $185 to diagnose then the total would be around $500 if the actuator is the issue. My truck only has 50,000 miles on it and I can’t get in it without crawling over the seat to open the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630233December 11, 2024
UNKNOWN OR OTHER
I have brought our Truck and our Car to the dealer several times and had other service that I paid for completed and they refuse to perform Recall 20C19 I have attempted to contact Ford and they have refused to respond to my concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629040December 5, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Truck had two error messages. 1. Front camera malfunction service needed 2. Forward collision error
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628829December 4, 2024
STEERING
The contact owns a 2020 Ford F-150. The contact stated while driving at an undisclosed speed, the steering did not function as intended. The contact stated that the vehicle independently veered over to the left. The contact stated that the vehicle was taken to the dealer and independent mechanics a total of 14 times, however the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that an associate in the automotive industry provided him with information regarding an equipment recall 24S45 which had a similar failure description. The manufacturer was made aware of the failure and several cases were filed. The contact was informed that the contact's VIN was not associated with the recall. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628942December 4, 2024
POWER TRAIN
Transmission failure at high speed. To low power..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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