Ford F-150 Complaints (2002)

821 consumer complaints on file.

#10401531May 18, 2011
ELECTRICAL SYSTEM
ELECTRICAL FIRE STARTING UNDER THE DASH AND ENDED UP TOTALING MY TRUCK. 2002 FORD F150. SUSPECTED TO BE CRUISE CONTROL SWITCH THAT WAS NEVER FIXED BY DEALER BEFORE PURCHASE, AND WE WERE NOT NOTIFIED ABOUT THIS RECALL. IT WAS SUGGESTED TO US AFTER GETTING THE INFORMATION TO THE INSURANCE CO. AND SERVICING THE FIRE REPORT TO DO SOME RESEARCH AND FILE A COMPLAINT/CLAIM. FIRE STARTED WHILE DRIVING DOWN THE ROAD WITH SMOKE COMING FROM UNDER THE DASH, THEN PULLED OVER AND GOT OUT AND FLAMES WERE COMING FROM ALL UNDERTHE DASH AND CONTINUED TO SPREAD TO THE ENTIRE VEHICLE WHILE WAITING FOR THE FIRE DEPARTMENT AND SHERIFF TO ARRIVE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10401451May 18, 2011
FUEL SYSTEM, GASOLINE
2002 FORD F150 5.4L V-8 2-WHEEL DRIVE, REGULAR CAB, 8FT BED... BROKEN GAS TANK STRAP...WALKED OUT AND NOTICED MY GAS TANK WAS HANGING DOWN...INVESTIGATION REVEALED A BROKEN GAS TANK STRAP...BOUND IT BACK UP WITH A RATCHET-STRAP, AND DROVE TO THE FORD DEALER...PURCHASED A NEW STRAP AND PLACED IT ON THE VEHICLE IN THE PARKING LOT... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401367May 17, 2011
SUSPENSION:REAR, SERVICE BRAKES, HYDRAULIC
BOTH THE REAR SPRING SHACKLES AS WELL AS THE BRAKE LINES HAVE FAILED ON MY 02 FORD F150 DUE TO RUST AND THIS IS A COMMON CONCERN. I AM A SENIOR MASTER TECHNICIAN FOR FORD AND WE REPAIR THESE ON A REGULAR BASIS DUE TO RUST. BOTH ARE CLEAR SAFETY CONCERNS WHEN THEY FAIL AND SHOULD BE ADDRESSED. AND WITH THE FORD WINDSTAR AXLES AND SUBFRAMES BEING COVERED BY A RECALL DUE TO RUST I DO NOT UNDERSTAND WHY OTHER RUST RELATED SAFETY CONCERNS ARE NOT RECALLED. IF ONE RUST RELATED CONCERN IS RECALLED THEN ALL OTHERS SHOULD BE AS WELL, IT SHOULD BE ALL OR NONE. ON THE REAR SPRING SHACKLES, THEY WILL SNAP IN HALF AND THE REAR EYELET OF THE LEAF SPRING JAMS INTO THE BOTTOM OF THE TRUCK BED, WITH THE BED BEING THE ONLY THING KEEPING MAJOR DAMAGE OR AN ACCIDENT FROM HAPPENING. ON THE FRONT BRAKE LINES, THE RUST AND SWELL UP UNDER THE RUBBER PART OF THE LINE WHERE THE LOWER STEEL LINE IS INSERTED INTO THE RUBBER. ON HARD BRAKE APPLICATION THE LINE BLOWS AND YOU LOSE FRONT BRAKES. BOTH ARE COMMON CONCERNS ON TRUCKS IN NEW ENGLAND WHERE RUST IS A PART OF LIFE. IF I WASN'T A TECH THAT DRIVES VEHICLES WITH FAILED BRAKES AND BROKEN SUSPENSIONS ON A REGULAR BASIS, BOTH OF THESE FAILURES COULD HAVE CAUSED A MAJOR ACCIDENT AND LIKELY INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401834May 16, 2011
STEERING, FUEL SYSTEM, GASOLINE
ONE GAS TANK STRAP WAS FOUND TO BE RUSTED AND THE TANK AT AN ANGLE. IT WAS INSPECTED BY A LOCAL FORD DEALER, WHO FOUND THAT THE GAS TANK WAS ALSO RUSTED AND LEAKING. THE GAS TANK AND STRAPS WERE REPLACED. BECAUSE THE MODEL YEAR WAS NOT IN THE DATE RANGE OF THE RECENT RECALL, WE HAD TO PAY $793. A POWER STEERING PUMP WAS ALSO LEAKING AND REPLACED. THE GAS TANK WAS THE MAJOR ITEM OF CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400896May 15, 2011
FUEL SYSTEM, GASOLINE
2002 FORD F150 FUEL TANK MOUNTING STRAPS FAILED DUE TO CORROSION AND PERMITTED FUEL TANK TO DROP TO PAVEMENT WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400803May 13, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 FORD F150. THE CONTACTED WAS DRIVING 65 MPH WHEN BOTH FUEL TANK STRAPS FRACTURED. THE STRAPS WERE RUSTED AND CORRODED AND ALSO CAUSING THE FUEL TANK TO DETACH FROM THE VEHICLE. THE FUEL TANK ALSO CAUSED THE DRIVE SHAFT TO FAIL WHILE THE VEHICLE WAS IN MOTION AND THE CONTACT COULD NOT CONTROL THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC SHOP AND WAS REPAIRED. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,442 AND THE CURRENT MILEAGE IS 92,000. UPDATED 6/8/11 *CN UPDATED 06/16/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400580May 12, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 FORD F150. THE CONTACT NOTICED THAT THE METAL STRAP FOR THE REAR FUEL TANK WAS FRACTURED AS A RESULT OF RUST. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400696May 12, 2011
FUEL SYSTEM, GASOLINE
1. THERE WAS NOT AN EVENT LEADING UP TO THE FAILURE. 2. GAS TANK STRAPS BROKE 3. I HAVE NOT FIXED YET, WILL MOST LIKELY FIX ON MY OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399986May 11, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 FORD F-150. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE FUEL TANK DETACHED AND FELL FROM UNDER THE VEHICLE. THE VEHICLE WAS PULLED OVER AND TOWED TO THE CONTACTS HOME. THE CONTACT ALSO STATED THAT THE BRAKE LINES WERE ALSO DAMAGED WHEN THE FUEL TANK DETACHED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399726May 10, 2011
FUEL SYSTEM, GASOLINE
WE FILLED THE GAS TANK OF OUR 2002 FORD F-150 AND DROVE ABOUT THREE BLOCKS AWAY FROM THE GAS STATION. THE FUEL TANK DROPPED OFF THE BOTTOM OF THE TRUCK AND DRAGGED ON THE GROUND LEAKING FUEL EVERYWHERE. WE WERE LUCKY IT WAS RAINING AT THE TIME AS I BELIEVE OTHERWISE THE TANK WOULD HAVE CAUSED A SPARK ON THE ROAD AND WE'D HAVE HAD A LARGE FIRE WITH MY CHILDREN IN THE TRUCK. IT COST QUITE A BIT OF MONEY TO REPAIR THE TRUCK, PAY THE FIRE DEPARTMENT FOR CLEAN UP AND TOW THE VEHICLE. WE CALLED OUR LOCAL FORD DEALER AFTER OUR MECHANIC TOLD US HE SEES F-150'S WITH THE FUEL TANK STRAPS RUSTED AND BROKEN PRETTY REGULARLY. WE WERE TOLD THERE WAS NO RECALL SO WE WOULD NOT BE REIMBURSED. NOW (2 MONTHS LATER) I HEAR THERE WILL BE A RECALL BUT IT WILL INCLUDE 1997-2001 TRUCKS ONLY. OURS IS A 2002 WITH THE EXACT SAME PROBLEM AND I'VE READ FORD USED THE SAME FUEL TANK STRAPS ON 1997-2003 F-150'S. UPDATED 08/05/11 *BF THE CONSUMER STATED THE REAR STRAP BROKE AND THE FRONT STRAP BROKE FROM THE WEIGHT OF THE TANK AND THEY BROKE IN THE MIDDLE DUE TO RUST. UPDATED 08/15/11 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399740May 10, 2011
FUEL SYSTEM, GASOLINE
AFTER HEARING ABOUT THE F150 FUEL STRAP PROBLEM I DECIDED TO REPORT A RUSTED AND BUSTED STRAP ON MY 2002 F150. A FRIEND NOTICED THE STRAP HANGING DOWN SO I WAS ABLE TO FIX IT BEFORE IT FELL. MI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399800May 10, 2011
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:MOUNTING, STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2002 FORD F-150. THE CONTACT NOTICED THAT THE GASOLINE TANK STRAP WAS COVERED WITH RUST. THE CONTACT DID NOT INFORM THE DEALER OR MANUFACTURER OF THE FAILURE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THEY REPLACED THE FUEL TANK STRAPS. THE CURRENT MILEAGE WAS 97,000. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. UPDATED 07/08/11 *BF THE DRIVER SIDE TIE ROD WAS ALSO REPLACED. UPDATED 12/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399877May 10, 2011
FUEL SYSTEM, GASOLINE
FUEL TANK STRAP BROKE ALLOWING FUEL TANK TO DROP AND NEARLY BREAK FREE FROM THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399899May 10, 2011
FUEL SYSTEM, GASOLINE
2002 F150 I HAD TO HAVE THE GAS TANK STRAPS REPLACED ONE FAILED, HOW COME THE INVESTIGATION IS ONLY GOING TO 2001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399636May 9, 2011
FUEL SYSTEM, GASOLINE
STRAPS THAT SECURE THE FUEL TANK RUSTED. ONE STRAP RUSTED COMPLETELY THROUGH AND WAS HANGING LOOSE-- THE OTHER WAS VERY CLOSE TO FAILURE. I WAS ABLE FORTUNATELY TO GET TO A GARAGE --AND I HAD THE STRAPS REPLACED. I JUST RECENTLY SAW THE NOTICE ABOUT OTHER INSTANCES OF THIS HAPPENING AND I DECIDED TO FILE A COMPLAINT. MY TRUCK IS ONE YEAR NEWER THAN WHAT IS BEING LOOKED AT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399477May 8, 2011
SUSPENSION:FRONT
I HAVE A 2002 F150 WITH ABOUT 90,000 MILES ON IT. ABOUT THREE MONTHS AGO THE FRONT END STARTED SHAKING VIOLENTLY AT ABOUT 45MPH. IT WILL NOT STOP SHAKING UNTIL YOU PRETTY MUCH COMPLETELY STOP. STARTED OUT JUST DOING IT EVERY NOW AND THEN. NOW I CANT GET OVER 45MPH. THIS IS VERY DANGEROUS. I HAVE TAKEN IT TO 4 DIFFERENT FRONT END SHOPS AND THEY ALL END UP SAYING THE SAME THING. DON'T KNOW WHAT IT IS.. THIS OBVIOUSLY IS A DESIGN FLAW AND SERIOUSLY NEEDS TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399225May 5, 2011
ELECTRICAL SYSTEM
MY HUSBAND PURCHASED A USED 2002 F150 FORD TRUCK BACK IN 2004. IN THE PAST 3 YEARS, THE TRUCK HAS MAJOR ELECTRICAL ISSUES EVERY TIME IT RAINS FOR MORE THAN 2 DAYS STRAIGHT. IT STARTS WITH THE RADIO SHUTTING OFF WHILE DRIVING. NEXT THE WIPERS WILL NOT WORK THEN THE POWER WINDOWS WONT OPEN. EACH TIME HE GETS IN AND OUT OF HIS CAR, ANOTHER ELECTRICAL FEATURE WILL NOT WORK. FINALLY, WHEN HE GETS IN TO START HIS CAR AND IT WON'T TURN OVER. IN APRIL 2009, HE HAS THE ELECTRICAL SENSOR IN THE GEM MODEL REPLACED. ON APRIL 28TH 2010, HE HAD TO HAVE THE MULTIFUNCTIONAL FUSE BOX REPLACED. IN MARCH 2011, HE HAD A NEW BATTERY INSTALLED. TODAY HE IS WAITING FOR AAA TO JUMP HIS CAR AS IT WON'T START. I CALLED THE DEALER WHO INFORMED ME THAT THEIR ARE NO KNOWN RECALLS FOR THIS ISSUE. WE WERE TOLD BY ANOTHER DEALER THAT IT SOUNDS LIKE WATER IS GETTING INTO THE FUSE BOX MODULE DUE TO THE FRONT WINDOW NOT BEING PROPERLY SEALED . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397889April 25, 2011
ENGINE AND ENGINE COOLING
I AM ONE OF THE PEOPLE WHO HAVE HAD THE ORIGINAL FACTORY SPARK PLUG EJECT FROM THE ENGINE, WHICH INDICATES THERE IS A DEFECT WITH THE ENGINE & CYLINDER HEAD DESIGN. WHERE I WORK, FOUR OF US HAVE THE SAME YEAR TRUCK, THREE OF US HAD THE SAME SPARK PLUG EJECT PROBLEM! THE FOURTH GUY ONLY HAS 40,000 MILES ON HIS TRUCK, SO WERE ALL WAITING FOR IT TO HAPPEN TO HIM! JUST ANOTHER OF FORDS BETTER IDEAS-I DON'T THINK SO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397062April 21, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD F-150. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND IDLE WHEN IT IGNITED IN FLAMES. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE USING A WATER HOSE. THE VEHICLE WAS DESTROYED. TWO VEHICLES THAT WERE PARKED NEAR THE CONTACTS VEHICLE SUSTAINED DAMAGES FROM THE FIRE. THE POLICE AND FIRE DEPARTMENT RESPONDED BUT NEITHER A POLICE OF FIRE REPORT WAS FILED. THE FIRE DEPARTMENT STATED THAT THE FIRE WAS SIMILAR TO ONES THEY HAD WITNESSED THAT STARTED FROM THE CRUISE CONTROL. THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 102,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10395917April 14, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD F150. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED INTERMITTENTLY. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR REPAIRS. THE MANUFACTURER ADVISED THE CONTACT THAT BECAUSE HIS VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V107000 (AIR BAGS:FRONTAL:DRIVER SIDE INFLATOR MODULE) THAT THEY WOULD NOT BE ABLE TO PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 79,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 76,500. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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