Ford Explorer Complaints (1991)

609 consumer complaints on file.

#11444373December 20, 2021
SERVICE BRAKES
The component that malfunctioned was the abs sensor. It is not available for inspection. I was driving going around 45 in traffic and the drivers side rear brake locked up and spun me out of control and caused me to collide with another vehicle. I only lightly pressed the brakes and it happened suddenly and unexpectedly. It was not inspected before it was towed after the accident. There were no warning lamps.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10715094May 7, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 1991 FORD EXPLORER. WHILE DRIVING 15 MPH WITH ANOTHER PASSENGER, THE SEAT BELTS DISENGAGED AND CAUSED THE PASSENGER SEAT TO OVERTURN BETWEEN THE SEATS. THE PASSENGER WAS NOT INJURED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523299July 5, 2013
FUEL/PROPULSION SYSTEM
ON JUNE 4TH MY DAUGHTER AND I WERE DRIVING EAST BOUND ON 62ND AND OVER-HILL IN LOS ANGELES CA. SHORTLY AFTER 12:00PM. WHEN SUDDENLY THE FORD EXPLORER WAS ENGULFED IN FLAMES. MY DAUGHTER AND I WERE ORDERED TO EXIT THE VEHICLE. I WAS NEVER NOTIFIED OF A RECALL. DUE TO INVESTIGATION ON MY OWN I HAVE RECEIVED A RECALL NUMBER. IT IS 96S35. I HAVE ATTEMPTED TO RESOLVE THIS MATTER WITH FORD HOWEVER I JUST RECEIVED A LETTER FROM THEM REFUSING TO ASSIST ME. MY DAUGHTER AND I COULD HAVE BEEN BURNED ALIVE. I WOULD LIKE TO KNOW IF YOU COULD ASSIST ME. THE VEHICLE HAS SINCE BEEN DESTROYED. I ONLY HAVE IN MY POSSESSION THE PICTURE, AND A FIRE REPORT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10432381October 21, 2011
TIRES
I PURCHASED TWO MICHELIN LTX MS2 235/75R15 TIRES FROM TIRE RACK.COM, E732381. THEY WERE DELIVERED SEPTEMBER 15, 2011 WITH AN INCORRECTLY COMPLETED OMB CONTROL NO. 2127-0050 TIRE REGISTRATION CARD. THE CARD LISTED THE BRAND AS BF GOODRICH AND THE TIRE IDENTIFICATION NUMBERS AS BETJMX912711. THE TIRES I RECEIVED ARE MICHELIN B3DDDVOX2511 ACCORDING TO THE TIRE SIDEWALLS. I CONTACTED TIRE RACK'S CUSTOMER SERVICE DEPARTMENT. THEY ADVISED THAT THERE SYSTEM SHOWED THAT I WAS SENT MICHELIN B3DDDVOX2511 TIRES AND THAT IT WAS NOT THEIR RESPONSIBILITY TO CORRECTLY COMPLETE THE TIRE REGISTRATION CARD. DOES THIS COMPLY WITH DOT REGULATIONS REGARDING TIRE RETAILER'S CONDUCT REGARDING TIRE RECALL REGISTRATION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289739October 25, 2009
TIRES, TIRES:SIDEWALL
UNIROYAL TIRE SIDE WALL CRACKS LT 235 75R15 - NO FAILURE - JUST CRACK. ALL 4 OF MY TIRES HAD A SIDE WALL CRACK THE ENTIRE DIAMETER OF THE TIRE ABOUT 3 INCHES DOWN ON THE SIDE WALL . I NOTICED THE CRACK ON THE INSIDE AS WELL SO IT APPEARS THE TIRES HAD SOME ISSUE. I HAD NEVER APPLIED TIRE FOAM CLEANER(ARMOR ALL TIREFOAM PRIOR ) BUT ONE TIME THIS LAST WEEK I DID APPLY SOME AND FOUND THE CRACK. LOOKING UNDER THE 1991 FORD EXPLORER 4X4 I DID SEE THE SAME ISSUE ON THE INSIDE OF A FRONT TIRE AS WELL...I NEVER APPLIED ANY ARMOR ALL TYPE CLEANER ON THE INSIDE EITHER. UNIROYAL FACTORY PHONE SUPPORT BLAMED ME OF APPLYING TIRE CLEANER WHICH RUINS TIRES AND SO DID THE WALMART TIRE STORE STAFF . I NEVER APPLIED ANYTHING AS THIS IS AN OLDER VEHICLE WHICH AND NO PR OR SHOW APPEAL. WALMART REPLACED ALL 4 TIRES ON 10-25-09 BUT THE TIRE PRESSURE WAS NOT 35 PSI ITS WAS AROUND 43 ACCORDING TO MY GAGE..THE TIRES ARE RATED FOR 50PSI. WALMART CHARGED THE PROBLEM TO MY WARRANTY AND THEN WANTED TO CHARGE AGAIN FOR A NEW WARRANTY. THIS WAS A TIRE FACTORY PROBLEM AS BOTH SIDE OF THE TIRES HAD A CRACK NOT A FIELD ROAD HAZARD ISSUE. KINGMAN AZ HAS TEMP RANGES FROM 110 IN JULY TO 9 DEGREES IN WINTER...THIS MAY BE FACTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267328April 30, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1991 FORD EXPLORER. WHILE DRIVING 5 MPH ON A DRIVEWAY INCLINE, THE ENGINE IDLED EXCESSIVELY HIGH AND THE VEHICLE STALLED UNEXPECTEDLY. THE ENGINE RESTARTED AND RESUMED NORMAL OPERATION. THE CONTACT DETECTED SMOKE INSIDE AND OUTSIDE OF THE VEHICLE AND IMMEDIATELY TURNED OFF THE ENGINE. THE VEHICLE WAS INSPECTED UNDERNEATH THE HOOD AND MASSIVE FLAMES ERUPTED FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE. THE VEHICLE WAS COMPLETELY DESTROYED AND HAS NOT BEEN TOWED AWAY FROM THE SCENE. THE CONTACT SUSTAINED MINOR INJURIES TO HER HANDS. THE INSURANCE COMPANY WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10241375September 8, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNED A 1991 FORD EXPLORER. WHILE DRIVING 40 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE INSTRUMENT PANEL. THE VEHICLE FAILED TO RESTART. SHE MANAGED TO MANEUVER THE VEHICLE TO THE SHOULDER AND LEFT TO CALL FOR HELP. UPON RETURNING TO THE VEHICLE, IT WAS CONSUMED IN FLAMES. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE OVER 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10222473March 27, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 1991 FORD EXPLORER. AFTER RECEIVING THE RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL, THE CONTACT CALLED THE DEALER. THE DEALER STATED THAT THEY DID NOT HAVE THE PART FOR THE REPAIR; HOWEVER, THE RECALL STATED THAT THEY WERE AVAILABLE. THEY DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219189February 26, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 1991 FORD EXPLORER. THE CONTACT EXPERIENCED AUTOMATIC TRANSMISSION FAILURE. HE TOOK THE VEHICLE TO A MECHANIC AND THEY CLAIMED TO REPAIR IT, BUT ACTUALLY DID NOT. THE VEHICLE FAILED AND WAS TOWED TO A FORD DEALER AND THEY REPLACED THE CRUISE CONTROL SWITCH. THE AUTOMATIC TRANSMISSION WAS NOT REPAIRED. THE VEHICLE IS CURRENTLY IN THE POSSESSION OF ANOTHER MECHANIC. THE CURRENT AND FAILURE MILEAGES WERE GREATER THAN 100,000. UPDATED 03/11/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174414November 27, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
COPY OF LETTER TO FMC: I OWN A 1991 FORD EXPLORER 4WD XLT [XXX]. I PURCHASED THIS VEHICLE ON 11/9/96, FROM CROWN DODGE, VENTURA, CALIFORNIA. THE SELLING DEALER ASSURED ME AT THE TIME THAT NO RECALLS WERE OUTSTANDING ON THIS VEHICLE. ON NOVEMBER 11/22/06, AS I CLOSED THE HATCH ON THIS VEHICLE, THE BRACKET THAT ATTACHES THE RIGHT-SIDE LIFTGATE GAS ASSIST CYLINDER TO THE HATCH TORE AWAY FROM THE HATCH. I HAVE JUST LEARNED THAT A SAFETY IMPROVEMENT CAMPAIGN (NUMBER 95I007000) WAS ISSUED IN OCTOBER 1995 TO REINFORCE THIS BRACKET. THE CAMPAIGN STATED THAT "IF A BRACKET AND GAS ASSIST CYLINDER WERE TO DETACH COMPLETELY FROM THE LIFTGATE AND NO LONGER BEAR AGAINST THE LIFTGATE AS INTENDED, THE REMAINING CYLINDER WOULD NOT HOLD THE LIFTGATE IN AN OPEN POSITION. PERSONAL INJURY COULD OCCUR." THE CORRECTIVE ACTION WAS FOR FORD DEALERS TO REINFORCE THE BRACKET ATTACHMENTS. MY LOCAL FORD DEALER SERVICE REPRESENTATIVE STATED TODAY THEY COULD NOT HONOR THIS SAFETY IMPROVEMENT CAMPAIGN. REBECCA (#6048) AT THE FORD CUSTOMER SERVICE CALL CENTER TOLD ME THE CAMPAIGN HAD EXPIRED, AND COULDN'T OFFER ASSISTANCE. YOUR COMPANY'S RESPONSE TO DATE IS NOT ACCEPTABLE. THE BRACKET WAS ATTACHED TO THE HATCH BY ONLY TWO SMALL SPOT WELDS, AS IS THE LEFT-SIDE BRACKET. THE FAILURE STILL HAS THE POTENTIAL FOR CAUSING SERIOUS INJURY, ESPECIALLY IF THE LEFT-SIDE BRACKET WERE TO FAIL. THE VEHICLE WAS APPARENTLY NOT REPAIRED UNDER THIS SAFETY IMPROVEMENT CAMPAIGN. I WAS NOT NOTIFIED OF THE CAMPAIGN NOR OFFERED AN OPPORTUNITY TO HAVE THIS DEFECT REPAIRED. SINCE THE SAFETY HAZARD THAT THIS SAFETY IMPROVEMENT CAMPAIGN SOUGHT TO RESOLVE STILL EXISTS ON MY VEHICLE, I REQUEST THAT THE BROKEN BRACKET BE REPAIRED AND THE REMAINING BRACKET REINFORCED AT NO CHARGE TO ME, PER THE INTENT OF THE SAFETY IMPROVEMENT CAMPAIGN. THANK YOU FOR YOUR ASSISTANCE. [XXX] *NM UPDATED 07/12/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169246September 25, 2006
TIRES:TREAD/BELT
I HAVE JUST PURCHASED A VEHICLE NOT TOO LONG AGO THAT HAS THE WILDERNESS HT TIRES ON IT THAT LOOK VERY UNSAFE. I LOOKED THEM UP ON YOUR WEBSITE AND THEY WERE RECALLED. IS THERE ANYWAY I COULD GET A RECALL INFO SHEET TO REPLACE THE TIRES ON THE VEHICLE...THERE ARE HARDLY ANY MILES ON THE TIRES AND I HAVE NOT BEEN ABLE TO DRIVE IT BECAUSE THEY ARE SO UNSAFE. THEY ARE MODEL # P22570R15. I HAVE 2 LITTLE GIRLS THAT I WOULD LIKE TO KEEP SAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167153August 31, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT*: THE CONTACT STATED 4 OUT OF THE 5 SAFETY BELTS IN THE VEHICLE WOULD NOT LATCH PROPERLY. IF THEY WERE SHAKEN, OR IF THERE WAS ANY FORCE APPLIED TO THEM THEY BECAME UNLATCHED. THE VEHICLE WAS NOT TAKEN IN FOR SERVICE. THE MANUFACTURER WAS NOTIFIED. THERE WAS A NHTSA RECALL # 92V113000, PERTAINING TO THE FRONT BUCKLE ASSEMBLY. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 10/04/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165313August 12, 2006
UNKNOWN OR OTHER
I HAVE CONTACTED THE LOCAL DEALERSHIP IE.. HANSEL FORD AND CURTIS FORD. THE SERVICE DEPARTMENT STATED THAT SINCE MY VEHICLE (1991) FORD EXPLORER WAS OVER 10 YEARS. OLD THEY NO LONGER HAD ANY INFORMATION ON RECALLED PARTS OR RECALLED PAINT ECT. PLEASE MAIL OR E-MAIL ME A COMPLETET LIST OF ALL RECALLS 1991 FORD EXLPORER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128368August 30, 2005
ELECTRICAL SYSTEM
DT: THE CONSUMER SMELL SMOKE, AND THEN SOME SMOKE STARTED COMING OUT OF THE LEFT SIDE OF THE HOOD. ALL OF THE GAUGES LOOKED OKAY AND THE CONSUMER THOUGHT IT WAS OVERHEATING. THEN THE CAR CAUGHT ON FIRE FAST WITH SMOKE ON THE LEFT AND FIRE ON THE RIGHT OF THE HOOD AND BURNED ALL THE WAY TO THE BACK OF MY CAR, AND THE TWO CARS ON EITHER SIDE. THIS HAPPENED IN A DENNY'S PARKING LOT IN FAIRBANKS ON 6/30/05. FIRE DEPARTMENT CASE NUMBER: 051947. TOWED VEHICLE TO THE MECHANIC. *NM *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10130174July 19, 2005
ELECTRICAL SYSTEM
VEHICLE CAUGHT FIRE AND WAS A TOTAL LOSS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10115396April 18, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR LIFTGATE WAS IN THE UP POSITION AND IT DROPPED WHILE THE CONSUMER WAS UNLOADING GROCERIES. THE RIGHT SIDE HINGE BROKE. THIS VEHICLE WAS NOT INCLUDED IN LIFTGATE RECALL CAMPAIGN 04V442000. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116831April 12, 2005
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
SPARE TIRE WINCH CABLE ON 1991 FORD EXPLORER FAILED AT INTERSECTION FOLLOWING BUMP ON REAR FROM ANOTHER MOTORIST. NO DAMAGE TO REAR BUT CORRODED CABLE BROKE AND TIRE FELL TO GROUND.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116768April 11, 2005
SEAT BELTS, TIRES, POWER TRAIN:AUTOMATIC TRANSMISSION
I FOUND SEVERAL RECALLS FOR MY VEHICLE. IT IS AN OLD VEHICLE, BUT I ONLY BOUGHT IT IN 2003. I KNOW SOME OF THEM EXPIRED, AND IT SAYS TO CONTACT FOD. I DID VIA WEB SITE. THEY DO NOT SHOW ANY RECALLS. BUT, YOU SHOWED ME OVER 5 RECALLS? CAN I STILL GET THEM FIXED? MY TIRES I GUESS, HAVE BEEN REPLACED BUT THEY DID NIT REPLACE THE SPARE TIRE. I STILL HAVE THE RECALLED SPARE TIRE?? WHAT DO I DO NOW? CAN I DO ANYTHING? BUT, I STILL HAVE BAD TIRES, THE 2001 TIRE RECALL DOES NOT SAY WHAT BRAND? I HAVE ATX AND APT FIRESTONE TIRES. CAMPAIN #92V113000,91V189000,00T005000 AND ANOTHER TIRE RECALL, I DID NOT GET THE #, BUT IT WAS IN 2001. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116035March 29, 2005
SEAT BELTS:FRONT
PENINSULA FORD, SUNNYVALE, CA REFUSED TO SERVICE EXISTING SAFETY RECALL, WITHOUT EXPLANATION. NHTSA CAMPAIGN 92V113000. THE VEHICLE IN QUESTION FITS ALL APPLICABILITY CRITIERIA LISTED IN RECALL DOCUMENTS. ONE OF THREE SYMPTOMS (UNEXPLAINED AND REPEATED, SUDDEN FRONT SEAT BELT RELEASE) DESCRIBED BY THIS RECALL OCCURS REGULARLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114817March 27, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
MY WIFE [XXX] WAS DRIVING MY 1991 FORD EXPLORER TO SEE HER SON ON 2-2-04( AND NEVER USES CRUISE CONTROL)WHEN ON HWY 161 HEADING NORTH THE CRUISE CONTROL TOOK OVER AND MADE THE THROTTLE STICK WIDE OPEN, THE BRAKES WOULD NOT HOLD AND VEHICLE WENT UP TO ABOUT 70 BEFORE SHE FINALLY TURNED OFF KEY, THE BRAKES WERE SMOKING FROM ABOUT 1 MILE OF FIGHTING TO STOP THE THING, SHE FINALLY STOPPED AFTER HITTING A TRUCK IN FRONT OF BLACKSTONE COLLISION, WHOSE OWNER DEMANDED SHE REMOVE IT DUE TO BLOCKING DRIVEWAY, (2) SALESMEN FROM JET CHEV SAW THE WHOLE THING AND SINCE THE OTHER DRIVERS VEHICLE WAS NOT BADLY DAMAGED HE WANTED TO LEAVE, THE SALESMAN STARTED THE FORD EXPLORER AND IT WAS STILL FLOORED HE WAS ABLE TO MOVE IT AND PARKED IT, HE ALSO UNSTUCK THE THROTTLE THEREBY DESTROYING EVIDENCE,MY INSURANCE CO. WAS GOING TO GO AFTER FORD BUT DIDN'T , SO WE WERE CANCELLED AND NOW I PAY TWICE AS MUCH DUE TO FORD DEFECTS THEY NEED TO OWN UP TO THIS. VEH ID [XXX] MY WIFE HAD TO GO TO HOSPITAL FOR 2 CRACKED ANKLES DUE TO THIS AS X RAYS WERE TAKEN WITHIN 4 HRS OF WRECK (SHE HAD BOTH FEET ON BRAKE PEDAL TRYING TO STOP IT.) I AM GOING TO ALSO REPORT ANOTHER INCIDENT FROM THIS SAME VEHICLE, MFG DEFECT. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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