Ford Explorer Complaints (2001)

730 consumer complaints on file.

#562118July 18, 2001
TIRES
THE VEHICLES REAR END SHIFTS SIDE TO SIDE OVER WASHBOARD BUMPS. THE CONSUMER RECEIVED A LETTER FROM MANUFACTURER OFFERING TO REPLACE ALL FIVE TIRES AND REQUEST THAT HIS LOCAL FORD DEALER, ORDER THE TIRES.(FIRESTONE WILDERNESS AT TIRES P255/70R16 S)*YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561807June 27, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER STATES SHE WAS INVOLVED IN AN ACCIDENT TRAVELING AT 30 MPH ON DRY PAVEMENT, CONSUMER STATES SHE WAS UNABLE TO COME TO A QUICK STOP AND COMPLETE STOP, CONSUMER EXPERIENCED SOME INJURIES DURING COLLISION, CONSUMER IS QUESTIONING ABS WHICH DOES FEEL SPONGY OR THE FACT THAT SHE WAS DRIVING WITH THE WILDERNESS TIRES THAT ARE ALSO QUESTIONABLE RIGHT NOW.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#747354June 25, 2001
TIRES
SINCE I BOUGHT THIS EXPLORER I HAD PROBLEMS WITH THE TIRES, I CONTACTED THE DEALER BUT THEY TOLD ME THAT MY TIRES ARE NOT PART OF THE RECALL AND THEY CANT DO NOTHING ABOUT IT , I EXPLAIN TO THEM THAT MY EXPLORER ITS BEEN SHAKING A LOT, A LOT OF VIBRATIONS AND THOMPS THAT I WAS SCARED BECAUSE ITS BEEN FEW TIMES THAT I ALMOST LOSE CONTROL OF MY VEHICLE IN THE HIGHWAY AND REGULAR STREETS AND ITS BEEN A YEAR NOW AND THEY KEEP TELLING ME THE SAME THING AND NOW EVEN MORE BECAUSE MY VEHICLE HAVE APPROXIMATE 28000 MILES AND THEY ARE TELLING ME THAT I NEED TIRES AS SOON AS POSSIBLE BUT BECAUSE OF MY MILLAGE THEY CAN'T DO ANYTHING NOW. I EXPLAIN AND GAVE THEM INFORMATION THAT I HAVE BEEN TAKING MY VEHICLE SEVERAL TIMES SINCE I BOUGHT IT BUT THEY NEVER WANTED TO DO SOMETHING ABOUT IT AND NOW WITH ONLY A YEAR OLD MY VEHICLE IS SHAKING MORE THAN EVER AND THEY SINCE A YEAR AGO DONT WANT TO REPALCE MY TIRES JUST BECAUSE THERE IS NO RECALL FOR MY TIRES. I HAVE THE MILLAGE THAT I HAVE BECAUSE I WENT TO TENNESSEE FOR ONE WEEK FOR VACATION BUT I ONLY WORK 15 MINUTES FROM MY HOME, I GO SHOPPING , AND VISIT MY FAMILY AND THEY LIVE ONLY 30 MINUTES FROM ME IT'S NOT POSSIBLE THAT WITH THE CARE THAT I GAVE MY VEHICLE THAT MY TIRES WENT BAD IN ONLY SOME SPOTS LIKE THEY ARE TELLIING ME NOW IF I WARETHEM OUT SHOULD BE IN A COMPLETE SIDE NOT IN SPOTS THIS IS NOT AN OFF ROAD VEHICLE SO I DONT DRIVE IT THAT WAY. PLEASE I NEED A RESPOND AS SOON AS I'M WORRY FOR MY SAFETY AND THE SAFETY OF OTHER PEOPLE DRIVING. *AK (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891103June 25, 2001
VEHICLE SPEED CONTROL:CRUISE CONTROL, UNKNOWN OR OTHER, SUSPENSION:REAR
VEHICLE IDLED UP AND DOWN AND UP AND DOWN ALL THE TIME LIKE ITS WAS RECYCLING. VEHICLE EXPERIENCED SOME LOSS OF POWER. IN MAY OF 2001, CONSUMER TOOK VEHICLE INTO DEALER FOR A SULPHUR SMELL. DEALER TOLD CONSUMER THAT VEHICLE WAS FINE. ON 31ST OF MAY, ENGINE LIGHT CAME ON, AND WOULD NOT GO OUT. TOOK BACK TO DEALER, AND THE DEALER STATED CONSUMER NEEDED A NEW ENGINE. ALSO, VEHICLE WOULD NOT STAY ON RAOD WHEN GROUND WAS WET. DEALER REPLACED STABILIZER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747303June 24, 2001
STRUCTURE:BODY:TAILGATE
DRIVER OVERCORRECTED VEH ROCKED AND FLIPPED. NO SAFETY DEFECT LISTED. *AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#747033June 19, 2001
SUSPENSION, EQUIPMENT:APPLIANCE:AIR CONDITIONER
I AM PRESENTING TWO PROBLEMS: FIRST CONCERNS THE SUV HANDLING: THE VEHICLE FEELS LIKE IT IS GOING TO TIP OVER AS WE MAKE SHARP CURVES AT POSTED SPEEDS. I HAVE MADE FORD AWARE OF THIS AS A "RIDER" ISSUE FOR ANOTHER PROBLEM- THE CLIMATE CONTROL SYSTEM. IT DOESN'T PROVIDE MEDIAN TEMPERATURES. IT PROVIDES ONLY EXTREMELY COLD OR EXTREMELY HOT SERVICE. I HAVE AN ACTIVE COMPLAINT IN TO THE FORD AND HAVE TRIED ON SEVERAL OCCASSIONS TO HAVE IT REPAIRED BY THE DEALER TO NO AVAIL. I HAVE A LINGERING CONCERN ABOUT FEELING THAT THE SUV IS GOING TO TIP OVER AND THE ULTIMATE SAFETY OF THE VEHICLE (ALTHOUGH THIS HAS NOT OCCURRED).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890405June 14, 2001
VISIBILITY:GLASS, SIDE/REAR
AS SHE WAS DRIVING OVER A CURB IN PARKING LOT AT LESS THAN 5 MPH TAILGATE WINDOW EXPLODED. 90 % OF GLASS WAS ON OUTSIDE OF VEHICLE, PIECES WERE VERY SMALL, THERE WAS NO GLASS LEFT IN WINDOW FRAME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561621June 13, 2001
STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING AND TRYING TO AVOID HITTING A VEHICLE THAT CUT HER OFF THE DRIVER LOST CONTROL OF THE VEHICLE AND IT ROLLED OVER TWICE, THE DRIVER SUSTAINED RELATIVELY MINOR INJURIES, GLASS SHARDS IN HER LEFT ELBOWS, THE VEHICLE WAS A TOTAL LOSS, THE CONSUMER BELIEVES THIS IS A DESIGN FLAW OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#746742June 12, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, TIRES, EQUIPMENT:APPLIANCE:AIR CONDITIONER, UNKNOWN OR OTHER
IHAVE LOST CONTROLL OF THIS VEHICLE SEVERAL TIMES DUE TO THE STEERING AND OVERALL HANDLING ,MY TIRES ARE ALSO PLAYING A ROLL IN THIS I BELEAVE THIS PROBLEM IS MUCH MORE PRONOUNCED IN RAIN OR SNOW . I FEEL THIS VEHICLE IS VERY UNSAFE FOR MYSELF AND MY CHILDREN! I'VE ALREADY HAD THE VEHICLE INTO AUBURN MOTOR SALES FOR 6 DAYS FOR COMPLAINTS OF LACK&SURGE OF POWER,BAD SULFER SMELL AT IDLE ROLLING IDLE(UP&DOWN), EXTREMELY POOR GAS MILEAGE. THE DEALERSHIP WAS UNABLE TO DIOGNOSE PROBLEM. AS OF TODAY I'VE LOST 21 DAYS OF USE ,ON A VEHICLE I'VE ONLY HAD ABOUT4 AND A HALF MONTHS KNOW THEY SAY I NEED AN ENGINE THAT I'M STILL WAITING ON. I TOLD THE DEALERSHIP I DIDN'T FEEL THIS VEHICLE WAS SAFE AND WANTED IT REPLACED .I GOT KNOW WHERE, WHEN THEY FOUND OUT I GOT LEMON LAW PAPERWORK THEY TOLD ME FORD WOULD NOT DO ANYTHING ABOUT IT PURSUE IT THROUGH THE STATE. I DON'T SEE HOW THEY CAN TELL YOU THAT YOU ARE STUCK WHEN YOU PURCHASED A NEW VEHICLE AND IT HAS COMPROMISED YOUR SAFETY TIME&TIME AGAIN! MY SALESMAN TOLD ME TO LOOK AT THE BRIGHT SIDE I WAS STILL HERE TO TALK ABOUT IT!!! I DON'T FIND THIS VERY AMUSING ,I WONDER IF FORD KNOWS HOW HE FEELS IN MY OPINION HE WAS TELLING ME I COULD OF BEEN DEAD!!! BRENDA. *AK (TIRESIZE: 255/70/16)( DOT NUMBER: TIRE SIZE: 255/70/16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890049June 8, 2001
STEERING:HYDRAULIC POWER ASSIST SYSTEM
DRIVER WILL LOSE CONTROL OF THE VEHICLE WHEN MAKING A SHARP TURN OR ON WET PAVEMENTS AT VARIOUS SPEEDS. DEALER HAS INSPECTED VEHICLE, AND HAS NOT BEEN ABLE TO CORRECT THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889971June 7, 2001
SUSPENSION:REAR
WHILE DRIVING 60 MPH VEHICLE SEVERELY PULLS TO THE RIGHT OR LEFT. ALSO, NOTICED THAT PROBLEM BECOMES MORE PRONOUNCED WHEN VEHICLE IS DRIVEN ON WET PAVEMENT. DEALER HAS IDENTIFIED PROBELM AS SWAY BAR MECHANINSM FAILURE. *AK FORD DEALER STATED FIRESTONE TIRES WERE THE PROBLEM, HOWEVER TIRES WERE CHANGED TO GOODYEAR AND VEHICLE STILL FELT THE SAME, CONSUMER HAS HAD TWO NEAR ACCIDENTS DUE TO VEHICLE PROBLEM. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889753June 5, 2001
TIRES, WHEELS:LUGS/NUTS/BOLTS/STUDS
FIRESTONE, WILDERNESS AT TIRES MOUNTED ON FORD, EXPLORER ,2001. WHILE TRAVELING AT 35-40 MPH CONSUMER HIT A CONSTRUCTION SITE AND PASSENGER REAR TIRE FELL OFF, THEN VEHICLE ROLLED OVER. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK ANALYST IS UNSURE OFCOMPONENT, POSSIBLE TIRE FAILURE, POSSIBLE LUG, NUT, AND BOLT FAILURE, CAUSING ROLLOVER, CONSUMER WAS INJURED IN ACCIDENT. *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#746383June 4, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKING SYSTEM UNRESPONSIVE AT VERY LOW SPEEDS, WHICH BELIEVE IS THE RESULT OF THE ACCIDENT. NOW AFTER ONLY 3.5 MONTHS OF HAVING THE VEHICLE, THE BRAKING SYSTEM IS VERY SOFT. BRAKE PEDAL HAS TO BE PRESSED ALMOST TO END OF RANGE OF LIMIT BEFORE VEHICLE WILL START TO SLOW DOWN.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#561349May 29, 2001
TIRES:TREAD/BELT
WHILE TURNING AT LOW SPEEDS THE FRONT FIRESTONE TIRES SET UP A VIBRATION THAT PASSES TO THE STEERING WHEEL, THE STEERING RODS AND JOINTS SEEM TO MOVE AND MAKE NOISE, THE DEALER STATED THE PROBLEM WAS WITH THE TREAD, HOWEVER THE CONSUMER BELIEVES THE TIRES ARE TOO HEAVY FOR THE STEERING SET OR THE STEERING LINKAGE IS TOO LIGHT FOR THE TIRES. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889300May 29, 2001
SUSPENSION, SEAT BELTS:FRONT:ANCHORAGE
A ROLLOVER CRASH BY TRAVELING AT 35 MPH ON A GRAVEL ROAD. DEALER / MANUFACTURER WERE NOTIFIED, WAITING ON MANUFACTURER'S RESPONSE. *AK SEAT BELT FAILED. *YH
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#745839May 24, 2001
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TAILLIGHT MECHANISM CAUGHT ON FIRE ALL BY ITSELF - TRUCK HAD BEEN PARKED FOR 4 HOURS. WHATEVER THE PROBLEM WAS IT SMOLDERED FOR A LONG TIME. THE INSIDE OF THE TRUCK WAS SOOO FULL OF SMOKE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#561202May 14, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CONSUMER STATES WHILE SHE WAS PUTTING ITEM IN HER VEHICLE, HER TWO YEAR OLD SON CRAWLED UP TO THE FRONT OF VEHICLE AND TURNED THE KEY TO THE SECOND TURN OF THE GEAR SHIFTER AND PULLED THE TRUCK INTO GEAR, THE SECOND TURN ON THE GEAR SHIFTER IS THE ONLY WAY THAT THE VEHICLE CAN BE PUT INTO GEAR WITHOUT APPLYING THE BRAKE, THE VEHICLE HIT ANOTHER VEHICLE, CONSUMER CONTACTED MANUFACTURER AND WAS TOLD THAT ALL OF THE VEHICLES ARE DESIGNED THE SAME WAY. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#888027May 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS RUNNING, LEFT IN PARK, AND GEAR SLIPPED/VEHICLE ROLLED DOWN HILL. RESULTING IN $12000 DAMAGE. CONSUMER WAS NOT IN VEHICLE AT THE TIME. EMERGENCY BRAKE NOT USED. *AK THE VEHICLE WAS UNSAFE DUE TO UNKOWN DEFECTS. THE EXACT CAUSE OF THE ROLL OVER INCIDENT WAS NOT DETERMINED. *YH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#745169May 10, 2001
SEATS
THE REAR SEATS DO NOT LOCK DOWN, CAUSING THE TOP OF SEAT TO MOVE FORWARD WHEN SOMEONE EXITS THE BACK SEAT. WHEN THE SEAT COMES FORWARD IT OPENS A PINCH POINT THAT HAS PINCHED THE HANDS OF 3 THAT HAVE RIDDEN IN THE BACK. THIS IS A SAFETY HAZARD FOR ALL AGES BUT ESPECIALLY YOUNG CHILDREN!*AK
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#887678May 8, 2001
VEHICLE SPEED CONTROL
CONSUMER WAS TRAVELING AT APPROXIMATELY 75 MPH ON CRUISE CONTROL. ATTEMPTED TO SLOW VEHICLE DOWN BY APPLYING BRAKES. VEHICLE WAS VERY DIFFICULT TO BRING TO A STOP. WHEN VEHICLE STOPPED, ENGINE WAS STILL IDLING/RUNNING AT THE 75 MPH LEVEL. CONSUMER SHUT VEHICLE OFF. THEN, TURNED VEHICLE BACK ON, AND ENGINE AUTOMATICALLY STARTED IDLING AT A HIGH SPEED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *PASSERBY STATED THAT IDLE CABLE BECAME STUCK, AND RELEASED IT TO PREVENT ENGINE FROM RUNNING AT 75 MPH LEVEL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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