Ford Explorer Complaints (2001)

730 consumer complaints on file.

#10122169May 25, 2005
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
FIRST INCIDENT OCCURRED ON 09/11/2003. THE VEHICLE WOULD START AND DRIVE FINE AND THEN AFTER A NUMBER OF STOPS, WOULD FAIL TO RESTART. I TOOK THE VEHICLE INTO LITHIA FORD IN FRESNO. THE VEHILCE WAS IN THEIR SERVICE DEPARTMENT FOR 7 DAYS BEFORE THEY COULD DETERMINE THAT IT WAS A FAILURE WITH THE "PATS" SYSTEM. A FORD FACTORY ANTI-THEFT SYSTEM THAT DOES NOT ALLOW THE VEHICLE TO START. PER THE FORD SERVICE FLASH TEST, "CODE# U1262-INTER MITTEN LOSS OF SCP COMMUNICATION. THIS REPAIR COST ME 3 X $90.00 FOR THEIR DIAGNOSIS = $270.00 + $86.58 (PART) = $357.00. THE WHOLE WEEK OF JULY 12, 2004, THE VEHILCE WOULD NOT START WITH THE SAME PROBLEM AS 09/2003. I PHONED THE DEALER AGAIN AND THEY ASKED ME TO BRING THE VEHICLE IN. LITHIA FORD OF FRESNO HAD THE VEHICLE TIL AUGUST 11, 2004. AFTER CHARGING ME THE $90.00 DIAGNOSIS CHECK, THEY CLAIM "NO PROBLEM FOUND". THE VEHICLE HAS HAD IN THIS PAST MONTHS 2-4 INCIDENTS OF THE INTER-MITTEN START. ** THIS IS MY THIRD COMPLAINT TO THE DEALER OF THE SAME "NON-START" PROBLEM. THIS MORNING I WAS AT LITHIA FORD, WHEN THE VEHICLE WOULD NOT START IN THEIR SERVICE BAY. I WAS GIVEN ANOTHER $95.00 DIAGNOSIS ESTIMATE, AND THEY STATE THEY NEED A COUPLE OF DAYS INSPECT CAR. I HAD TO RENT A CAR AT $30.00+/PER DAY. PLEASE INVESTIGATE THIS FACTORY "ANTI THEFT" SYSTEM. I NEED A VEHICLE THAT WILL START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121093May 16, 2005
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
DT: OWNS 2001 FORD EXPLORER, BOTH DRIVER AND PASSENGER ARE PREGNANT. HAD JUST ENTERED INTERSTATE AND WAS DRIVING ABOUT 70 MPH AND TRIED TO SLOW DOWN TO ABOUT 65MPH. TRIED TO TAP BRAKE BUT HEARD ENGINE REV UP AND IT IMMEDIATELY SPED BACK UP. TAPPED BRAKE AGAIN AND KNEW SOMETHING WAS WRONG. ENGAGED HAZARD LIGHTS AND TRIED TO PULL OFF ROAD. DOWN SHIFTED TO 2ND GEAR,THEN TO 1ST, AND SLOWED TO ABOUT 50 MPH. TRIED TO ENGAGE EMERGENCY BRAKE WITH NO LUCK. WAS USING BOTH BRAKES WHILE TRAVELING IN THE GRASS UPHILL. WHEN IT SLOWED TO ABOUT 15-20 MPH PASSENGER JUMPED FROM VEHICLE. VEHICLE CONTINUED TO REV UP, DRIVER LET OFF BRAKE WHILE TRYING TO ESCAPE AND WAS SLUNG FROM VEHICLE. THE EXPLORER WENT BACK AND CROSSED 4 LANES OF TRAFFIC, ENTERED ONTO SERVICE ROAD WHERE IT STRUCK A TREE. FROM THERE THE VEHICLE ACCELERATED UP THE TREE UP-ROOTING IT. THE TIRES CAUGHT FIRE AND BYSTANDER TRIED TO PUT OUT THE FIRE WITH AN ICE CHEST AND AGAIN IT CAUGHT ON FIRE. *TT
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10121516May 13, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
2001 FORD EXPLORER CAUGHT ON FIRE IN THE ENGINE COMPARTMENT.*MR WHILE DRIVING CAR SOUNDED LIKE IT WAS MISSING. THE CONSUMER SAW SMOKE, PULLED OVER AND REALIZED THAT EH VEHICEL WAS ON FIRE. THE CRUISE CONTROL BOX, LOCATED ON THE RIGHT SIDE, WAS THE CAUSE OF THE FIRE. *BF *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10121553May 13, 2005
ELECTRICAL SYSTEM
2001 FORD EXPLORER EXPERIENCING PROBLEMS WITH A SHORT IN THE WIRING TO THE RADIO AND THE KEYLESS ENTRY SYSTEM IS INOPERATIVE. *MR THE CONSUMER WAS INFORMED THAT THE RADIO WAS NO GOOD. THE PROBLEM WAS FOUND TO BE A BAD FUSE. THE CONSUMER PURCHASED TWO NEW BATTERIES FOR THE VEHICLE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120352May 9, 2005
ELECTRICAL SYSTEM
2001 FORD EXPLORER 4 WHEEL DRIVE THE CRUISE CONTROL HAS BURNED OUT ON THE STEERING COLUMN. THIS STARTED APPROXIMATELY 8-9 MONTHS AGO AND THE STEERING COLUMN KEPT HAVING SMOKE COME OUT OF IT WHILE I WAS DRIVING. THEN IT WOULD STOP, AND JUST START UP OUT OF THE BLUE,BUT ABOUT 4 MTS. AGO THE CRUISE CONTROL FINALLY WENT OUT. THIS ITEM HAS BEEN RECALLED ON MAY VEHICLES OF THE SAME YEAR, BUT MY PARTICULAR VIN# HAS NOT BEEN RECALLED. MY SUV HAS THE EXACT PROBLEM THAT HAS HAPPENED IN MANY OF THE VEHICLES AND THERE IS A RECALL ALREADY IN PLACE, JUST NOT FOR MY VIN #. THEY WANT ME TO REPAIR IT AT MY COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120429May 6, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2000 FORD EXPLORER ACCELERATOR PEDAL BECAME STUCK CAUSING A SURGE OF ACCELERATION.*MR AS A RESULT THE CONSUMER'S WIFE WENT THUR A GARAGE DOOR. *BF *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10120025May 5, 2005
ENGINE AND ENGINE COOLING
VEHICLE BEGAN STALLING WHEN IT WAS AROUND 30 DEGREES OR LOWER IN THE WINTER AND WOULD HAVE TO RESTART THE VEHICLE 3 OR 4 TIMES TO GET IT TO STAY STARTED, NOW VEHICLE DOES THIS EVERY MORNING AND EVEN WHEN ITS WARM OUT. TOOK VEHICLE TO DEALER, DEALER PUT SEAL ON INTAKE PLATTON. VEHICLE DOES IT EVERY TIME YOU START IT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113533April 28, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE THE VEHICLE WAS PARKED A FIRE STARTED UNDER THE HOOD. THE VEHICLE WAS TOTALED. *JB THE PROBLEM MAY BE RELATED TO THE CRUISE CONTROL AS OTHER FORD MODEL VEHICLES. *SC *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10118422April 25, 2005
ENGINE AND ENGINE COOLING:ENGINE
THERE WERE NO PRECEDING EVENTS; UNEXPECTEDLY AND WITHOUT WARNING THE ENGINE DIED. THE ENTIRE ENGINE AND ALL ATTENDANT PARTS HAD TO BE REPLACED. THE FIRST NEW REPLACEMENT ENGINE ALSO FAILED IMMEDIATELY UPON INSTALLATION. THE DEALERSHIP REPLACED WITH YET ANOTHER ENGINE. COST TO CONSUMER: $6348.50. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118433April 25, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, EXTERIOR LIGHTING:TURN SIGNAL:SWITCH, STEERING:COLUMN, VISIBILITY:REAR WINDOW WIPER/WASHER:SWITCH/WIRING
I HAVE A 2001 FORD SPORT TRAC 2 WHEEL DRIVE. WHEN THE TRUCK HAD JUST PASSED THE WARRANTY PERIOD THE BRAKES HAD TO BE REPLACED. THE RIGHT FRONT WAS DOWN TO BARE METAL. THE ROTOR WAS REPLACED. TWICE SINCE THEN THE BRAKES HAVE BEEN REPLACED WITH THE EXACT SAME PLOBLEM AND NOW NEED TO BE REPLACED AGAIN.FORD PARTS WERE USED AND PARTS WERE PROFESSIONALLY INSTALLED.I HAVE SPOKED WITH 11 OTHER PEOPLE WHO HAVE THE SAME TRUCK WITH THE SAME PROBLEM. ALSO THE TURN SIGNAL AND BRAKE LIGHTS DO NOT WORK IF THE TILT STEERING IS TILTED DOWN. MY TRUCK HAS LESS THAN 92000 MILES, AND QUIIET FRANKLY I AM VERY DISAPPOINTED. I HAVE OWNED FORDS FOR THE PAST 25 YEARS AND UNTIL THIS ONE I WOULD NOT HAVE OWNED ANYTHING ELSE. NOW IT'S TIME TO GET A NEW TRUCK AND I AM NOT AT ALL SET ON A FORD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119036April 21, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
THE DRIVER NOTICED WHILE APPLYING THE BRAKES A LOUD KNOCKING NOISE STARTED COMING FROM THE REAR OF THE VEHICLE. THE DRIVER TOOK THE VEHICLE TO THE DEALER. THE MECHANIC INFORMED THE DRIVER THAT THE LEFT AND RIGHT BRAKE CALIPER NEEDED REPLACEMENT. PLEASE PROVIDE ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118059April 18, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
OVERDRIVE TURNS OFF - FORD HAS ISSUED TECHNICAL SERVICE BULLETIN ((TSB) 03-22-10 IN OBVIOUS RECOGNITION OF NUMEROUS PROBLEMS ,BUT REFUSED TO PAY FOR THE REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117949April 15, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AXLE ASSEMBLY
SPORT TRACK HAS 76,000 MILES AND SUDDENLY STARTED MAKING A ROARING SOUND IN THE REAR WHICH GETS LOUDER AS SPEED INCREASES. IT WAS LOOKED AT BY TWO COMPANIES, BOTH OF WHICH DIAGNOSED IT AS A REAR AXLE PROBLEM-POSSIBLY A DIFFERENTIAL BREAKAGE. THERE ARE SLITHERS OF METAL ON SOME OF THE AXLE PARTS. WHEN LUBRICATION WAS CHECKED FOAMING WAS DETECTED. I DON'T HAVE A CLUE WHAT THIS MEANS---BUT I WAS REFERRED TO THE DEALER OR FORD AS IT WAS TOO BIG A JOB FOR THE REPAIR SHOP. I WAS TOLD TO EXPECT A COSTLY REPAIR BILL! WE HAVE NOT TAKEN LONG TRIPS, HAULED/PULLED ANYTHING. I'VE FILED A COMPLAINT WITH FORD REGARDING THIS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116296April 3, 2005
ELECTRICAL SYSTEM
MY FORD EXPORER SPORT WITH APPROXIMATELY 30,000 MILES ON IT WAS PARKED OUTSIDE OF MY APARTMENT WHEN IT CAUGHT ON FIRE BY ITSELF AROUND 4:00 A.M. FIRE MARSHALL STATED THAT FIRE STARTED ON THE ENGINE/ BATTERY AREA. I HAVE HIS WRITTEN REPORT. SUV WAS TOTALLED BY INSURANCE COMPANY. I CONTACTED FORD IN WRITING, BUT THEY DID NOT FEEL RESPONSIBLE FOR THE DEFFECTIVE VEHICLE. THEY DID NOT REPLACE THE VEHICLE NOR REIMBURSED ME FOR ANY OUT-OF-POCKET EXPENSES. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10114572March 23, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
REALIZED BOTH LOWER BALL JOINTS WERE BAD, NOT SURE OF EXACT DATE WENT BAD JUST PURCHASED VEHICLE AS "FORD CERTIFIED" BUT FORD WILL NOT COVER REPAIRS . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114573March 23, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
AT JUST UNDER 40,000 MILES,THE DRIVER'S DOOR LATCH BEGAN TO FAIL, CAUSING THE DOOR TO EITHER NOT CLOSE COMPLETELY WITHOUT VIGOROUS SLAMMING, OR FAILED TO OPEN FROM THE INSIDE. DEALER HAS REPLACED THE LATCH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114506March 22, 2005
SEATS:FRONT ASSEMBLY:RECLINER, LATCHES/LOCKS/LINKAGES
MY 2001 FORD EXPLORER SPORT TRAC FRONT SEAT BROKE, DOESN'T MOVE FORWARD, IT MAKES A POP NOISE...MY LATCHES ON MY LOCKS BED ARE BROKEN; THE LOCKS FELL OUT OF THE BED COVER; THE SIDE LATCH FELL OFF. I ONLY HAVE 29000 MILES, AND I AM DISAPPOINTED WITH THE CONSISTENCY OF SMALL PROBLEMS THAT OCCUR....I HAVE HAD OTHER VEHICLES , WHO HAD NO PROBLEMS UNTIL AROUND 100,000 MILES -- I HAVE TO SIT ON A PILLOW; CAN'T STORE ANYTHING IN THE LIKEABLE BED -- SO HAVE NO TRUNK -- NOT REAL HAPPY FOR THE MONEY I SPENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115024March 11, 2005
TIRES:TREAD/BELT
THE RIGHT REAR TIRE EXPERIENCED A TREAD SEPARATION WHILE DRIVING 60-65 MPH WITH TWO ADULTS AND TWO CHILDREN IN A 2001, FORD, EXPLORER SPORT SUV. WHILE DRIVING DRIVER NOTICED A LOUD BANGING NOISE, AND THE VEHICLE WAS LOSING STEERING CONTROL. CONSUMER PULLED THE VEHICLE OFF THE ROAD, AND NOTICED THAT TIRE CAUSE DAMAGES TO THE FUEL FILLER NECK LINE. IT WAS AN AFTER MARKET TIRE INSTALLED AT 51, 000 MILES, TIRE SIZE P235/75R15 AND DOT# 88L3L63101. THE TIRE DEALER WAS NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110929March 2, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
WAS DRIVING APPROXIMATELY 50 MPH HEARD A POPPING NOISE. NOTICED WHITE SMOKE COMING FROM STEERING COLUMN. NO FLAMES APPEARED. PULLED VEHICLE OVER AND SHUT EVERYTHING DOWN. CONTACTED POLICE AND TOWED THE TRUCK. AT THE MECHANIC'S SHOP WAS INFORMED THAT THE CRUISE CONTROL CABLE WAS PINCHED OFF AND STARTED THE ELECTRICAL FIRE. NO INJURIES REPORTED. *AK *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10113156February 28, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
VEHICLE WAS PARKED IN THE GARAGE FOR AN HOUR WHEN ALL OF A SUDDEN IT CAUGHT ON FIRE ALONG WITH CONSUMER'S HOME. RESULTS SHOWED THAT THERE WAS A SHORT WITH THE CRUISE CONTROL SWITCH UNDER THE HOOD.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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