Ford Explorer Complaints (2001)

730 consumer complaints on file.

#10229920June 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
CHECK ENGINE LIGHT CAME ON, WITHIN HOURS THE TRANSMISSION STARTED NOT CATCHING...WOULD REV BETWEEN 2-3K RPM OR AROUND 30 MPH BUT NOT ACCELERATE. THEN O/D LIGHT STARTED BLINKING. ALL OUT OF THE BLUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229403May 31, 2008
EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE
THERE'S NO FAILURE JUST RUDE AND LACK OF COMMUNICATION WITH WORKERS. ON 12/21/07 I TOOK MY LETTER OF THE RECALL FOR THE CRUISE CONTROL TO GRANDE TRUCK CENTER ON INTERSTATE 10 @ W.W.WHITE RD."GARY RANDALL AND FINALLY GOT THE REPLACE MENT ON 05/29/08. MR. RANDALL EXPLAINED WHAT WAS TO TAKE PLACE AFTER I ASKED HIM WHY DID THE WORKER TEAR MY CRUISE CONTROL BUTTON(THE PLASTIC) HE STATED 'NO HE SHOULD HAVE LOOKED INSIDE BUT UNDER THE HOOD-MY CRUISE CONTROL PLASTIC FELL OF AND I JUST ASSUME THAT IT WAS A PART OF THE REPLACEMENT OF THE RECALL SO I LEFT IT IN THE CAR UNTIL THE RECALL WAS DONE-TO FIND OUT THE PLASTIC WAS NOT REPLACEABLE BY THE ONE WHO BROKE/TORE/CUT IT. AFTER THE JOB WAS FINISHED THE RUDE WORKER JUST SLAMMED THE HOOD CLOSE AND WALKED AWAY-VERY RUDE. POOR REPRESENTATION OF THE FORD COMPANY-RACE HAS ALWAYS BEEN AN ISSUE WITH THESE TYPE PEOPLE THAT SHOULD NOT BE WORKING IN THE PUBLIC-NOW I WOULD LET THEM DO NOTHING ELSE TO MY VEHICLE AGAIN NOT EVEN RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227442May 12, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT HIS CHECK ENGINE LIGHT ILLUMINATED. A DIAGNOSTIC WAS PERFORMED AND THE DEALER STATED THAT THE EGR SENSOR FAILED. THE DEALER AND MANUFACTURER STATED THAT THERE WERE NO OPEN RECALLS AVAILABLE PERTAINING TO HIS VIN; THEREFORE, IT WAS EXCLUDED FROM RECALL NUMBER 02M01S6. THE CONTACT IS RESPONSIBLE FOR THE REPAIR COSTS. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226082April 29, 2008
EQUIPMENT
IN NOVEMBER 2007 I RECEIVED A RECALL NOTICE. I PROMPTLY CONTACTED MY LOCAL DEALER AND PLACED MY NAME ON THE "WAIT" LIST. I HAVE CALLED THREE TIME SINCE AUGUST AND HAVE BEEN ASSURED EACH TIME THAT I AM STILL ON THE LIST; HOWEVER, MANUFACTURER HAS NOT SHIPPED THE PART FOR MY 2001 FORD SPORT TRAC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225428April 22, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2001 FORD EXPLORER SPORT - INTERMITTENT LOCKING OF THE BRAKES WHICH CAUSES THE VEHICLE TO PULL HARD TO THE LEFT, CREATING AN UNCONTROLLABLE VEHICLE. THIS INTERMITTENT LOCKING CAN OCCUR AT ANY SPEED INCLUDING HIGHWAY SPEEDS, WHICH IS OBVIOUSLY VERY DANGEROUS. VEHICLE CAN NOT BE SOLD AS IT IS UNSAFE TO DRIVE, FORD MOTOR COMPANY DOES NOT KNOW HOW TO FIX THE VEHICLE. SEPTEMBER 2004 - 30,173 MILES. CUSTOMER STATES VEHICLE PULLS TO THE LEFT WHEN BRAKING. TECHNICIAN COULDN'T DUPLICATE PROBLEM. OCTOBER 2004 - 30,400 MILES. CUSTOMER STATES VEHICLE IS PULLING HARD TO LEFT WHEN BRAKING AT TIMES. TECHNICIAN COMMENTS "FOUND VEHICLE PULLING TO LEFT AND FELT POP IN PEDAL AND VEH STARTED BRAKING STRAIGHT, CHECKED BRAKES FOUND RIGHT INNER BRAKE PAD STUCK TRIED TO REPLACE BRAKE HARDWARE. REPLACED PADS TO GET HARDWARE KIT INSTALLED HARDWARE KIT AND NEW PADS AGAIN DROVE THE VEHICLE VEHICLE FOUND VEHICLE STOPS STRAIGHT." NOVEMBER 1, 2004 - CUSTOMER STATED THAT VEHICLE PULL HARD TO THE LEFT WHEN BRAKING AT TIMES SERVICE COMPLETED BRAKE SERVICE - CALIPER ASY - BRAKE - LESS PAD - FLUID BRAKE - HUB ASY - WHEEL NOVEMBER 8, 2004 - 31,311 MILES. - CUSTOMER STATED BRAKES PULL TO THE LEFT AND LOCK UP! NEW PARTS AND ITEMS WORKED ON: ANTI-LOCK BRAKING SYSTEM CONTROL AND MODULE, PIN POINT TEST, ANTI LOCK MODULE - REPLACE, SOLENOID VALVE BLOCK / HCU - REPLACE 5/9/2007 - 6/8/07, MILES 62,013 - FORD HAD THE VEHICLE FOR ONE MONTH, LISTED BELOW ARE THE ITEMS THAT WERE REPAIRED FOR THE SAME HARD PULLING TO THE LEFT INTERMITTENTLY. - REPLACED FRONT AND REAR ROTORS - REPLACED BOTH FRONT BALL JOINTS, ALIGNED FRONT END 6/14 - 6/20/07, MILES 62,326. - VEHICLE TAKEN HOME BY TECHNICIAN TO DUPLICATE PROBLEM - INSPECTED FRONT CALIPER PISTONS - BLED FRONT BRAKES FOR ANY AIR - INSPECTED FRONT WHEEL BEARING FOR LOOSENESS/ BINDING *WE HAVE A LETTER FROM FORD STATING THAT THEY CAN NOT FIX THE PROBLEM AND THAT THE VEHICLE IS NOT SAFE FOR DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223731April 8, 2008
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:CABLES
AS OF APRIL 2008, FORD STILL HAS NOT SHIPPED THE PARTS NEEDED FOR THE SPEED CONTROL DEACTIVATION SWITCH RECALL. THE RECALL WAS SENT OUT IN AUGUST 2008! FIRST, I WAS TOLD THAT THE PARTS WOULD ARRIVE IN DECEMBER OF 2007. THEN IN DECEMBER 2007, I WAS TOLD IT WOULD BE NEXT APRIL. NOW I AM TOLD IT WILL BE JUNE 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222655March 29, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
FORD SENT ME A NOTICE IN THE JULY/AUGUST 2007 TIME FRAME ADVISING ME OF A RECALL ON MY FORD SPORT TRAC FOR A CRUISE CONTROL CABLE THAT COULD LEAD TO AN ENGINE FIRE. SEVEN (7) MONTHS LATER MY DEALER IN SPRINGFIELD, VA STILL DOES NOT HAVE THE REPLACEMENT PARTS. THIS IS TOTALLY UN-ACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222358March 26, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
RECEIVED RECALL NOTICE IN AUGUST 2007 FOR PROBLEMS WITH SPEED CONTROL ON 2001 FORD EXPLORER. CALLED LOCAL FORD DEALER, WAS TOLD NO PARTS SHIPPED FROM FORD YET, WILL BE DECEMBER BEFORE THEY GET THEM. CALLED IN JAN 08, STILL NO PARTS, WILL BE MARCH BEFORE THEY GET THEM, CALLED MARCH 26, 2008 WAS TOLD NO PART SHIPPED, WILL BE END OF MAY AT THE EARLIEST. FORD MOTOR COMPANY KNEW OF THE PROBLEM WAY BEFORE THE RECALL NOTICES WERE SENT OUT IN AUGUST 07. FORD WOULD HAVE SPENT MONTHS DENYING THERE WAS A PROBLEM AND THEN MORE TIME TRYING TO FIND A WORK AROUND BEFORE FINALLY ADMITTING THEY HAD NO CHOICE BUT TO FOLLOW GOV.'T GUIDELINES AND DO A RECALL - MONTHS IF NOT LONGER BEFORE THE LETTERS WERE SENT OUT. PLENTY OF TIME TO KNOW HOW MANY VEHICLES WERE EFFECTED AND GET THE PARTS ORDERED. IT WILL BE A MINIMUM OF 1 YEAR SINCE THE PROBLEM WAS NOTICED AND LETTERS SENT BEFORE THE PARTS ACTUALLY ARRIVE AT THE DEALERS FOR REPAIR OF PROBLEM. INEXCUSABLE! AND THE NHTSA SHOULD BE DOING MORE THAN IGNORING IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221566March 18, 2008
VEHICLE SPEED CONTROL
RECALL BY FORD ON SPEED CONTROL. SAFETY RECALL 05S28. OCT OF 2007 GOT SPEED CONTROL DEACTIVATED BY FORD. WAS TOLD PART WOULD BE IN NOV 07 AND AGAIN TOLD IT WILL BE DEC 07 IN DEC 07 WAS TOLD MARCH 07. TODAY MARCH 18TH CALLED FOR PART WAS TOLD PART IS NOT IN YET TO CALL AGAIN IN APRIL. (5 MONTHS) IS REALLY A LONG TIME TO GO WITH OUT SPEED CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220808March 11, 2008
EQUIPMENT
SAFETY RECALL L05S28 (SPEED CONTROL SYSTEM DEACTIVATION. RECALL WAS MADE IN AUGUST 2007. WE ARE STILL WAITING ON THE SERVICE PARTS TO MAKE THE REPAIR. FORD SENT NOTICE IN SEPTEMBER THAT THEY HAVE A SHORTAGE OF THESE PARTS AND WE COULD HAVE THE DEVICE DISCONNECTED. WE DON'T WANT THE DEVICE DISCONNECTED, WE WANT THE REPAIR TO BE MADE. IT HAS BEEN 7 MONTHS WAITING ON THIS REPAIR. ARE WE TO WAIT FOREVER FOR THIS REPAIR TO BE MADE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220625March 7, 2008
STRUCTURE, SUSPENSION
2001 FORD EXPLORER SPORT DEFECTIVE BODY MOUNT INSULATORS. MECHANIC DETERMINED THAT THE BODY MOUNT INSULATORS DETERIORATED AND COULD CRUMBLE IN SOMEONE'S HAND. FORD DECLINED TAKING RESPONSIBILITY FOR REPLACING THE PARTS. *KB PARTS ATTACHED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220396March 7, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRAC. THE CONTACT RECEIVED A RECALL NOTICE IN SEPTEMBER OF 2007 FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL. THE SPEED CONTROL WAS DISCONNECTED. THE CONTACT WOULD LIKE TO KNOW WHY THE DEALER DOES NOT HAVE THE PARTS AVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 104,600. UPDATED 5/20/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220249March 6, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE PART WAS UNAVAILABLE. SHE HAS MADE THREE ATTEMPTS TO HAVE THE DEALER DISCONNECT THE SWITCH, BUT THEY CONTINUED TO STATE THAT THEY DID NOT HAVE THE TIME. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219594February 28, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
FORDS RECALL ON THE DEFECTIVE CRUISE CONTROL SWITCH IS A SCAM IN MY OPINION. I RECEIVED A RECALL NOTICE IN, I BELIEVE IT WAS OCTOBER 2007. THE LOCAL DEALER UNPLUGGED THE CRUISE CONTROL AND SAID THAT THEY WOULD MAKE REPAIRS WHEN THE PARTS BECAME AVAILABLE. THE REPAIR IS TO PUT A FUSE IN LINE WITH THE SWITCH. THIS, IN NO WAY, REPAIRS THE DEFECTIVE PART. THE ADDITION OF A FUSE, AS RELATED TO ME BY THE DEALER, HAS NOW ALSO BEEN RECALLED. THAT IS A MUTE POINT BECAUSE FORD HAS NOT YET BEEN ABLE TO SUPPLY THE PART/FUSE. TODAY IS THE 28TH OF FEBRUARY 2008. I HAVE BEEN WAITING, AND UNABLE TO USE MY CRUISE CONTROL SINCE THE DEALER DISCONNECTED IT IN OCTOBER OF 2007. I HAVE LEARNED THAT THERE IS A REPLACEMENT PART AVAILABLE THAT FORD IS INSTALLING IN SOME VEHICLES. THE LOCAL DEALER TELLS ME THAT MY 2001 EXPLORER SPORTAC IS NOT INCLUDED. I WAS TOLD THAT I COULD REPLACE THE PART MYSELF BUT FORD WOULD NOT INSTALL IT UNDER THE RECALL FOR NO CHARGE EVEN IF I PAID FOR THE PART. THE PART # IS SW-6350 THE LOCAL DEALER HAS 21 OF THESE SWITCHES IN STOCK TODAY. BECAUSE FORD HAS NOT ALLOWED THE USE OF THIS PART IN ITS RECALL, WE THE CONSUMERS ARE LEFT IN A POSITION OF EITHER NOT USING SOMETHING WE PAID FOR OR RISKING A FIRE. I AM APPALLED BY THE LACK OF ACTION ON THIS MATTER. I BELIEVE THAT THE NHSTA NEEDS TO APPLY THE PRESSURE TO FORD TO RESOLVE THIS INACTION. THERE IS AN HOW TO ARTICLE AT MYSPORTAC.COM. IT INCLUDES INSTRUCTIONS AND PHOTO'S POSSIBLY YOU COULD ASK FORD TO CHECK IT OUT. THANK YOU DAVID M. CLARY *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218834February 22, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRAC. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. THE DEALER HAS STATED EVERY MONTH SINCE THEN THAT THE PART FOR THE REPAIR WOULD BE AVAILABLE THE FOLLOWING MONTH. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 111,000. UPDATED 04/03/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218069February 14, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
I WAS NOTIFIED BY FORD THAT I HAD A PROBLEM WITH MY SPEED CONTROL ON MY 2001 FORD SPORT TRAC AND REQUESTED ME TO BRING MY CAR IN TO GET IT REPLACED. WHEN I TOOK MY TRUCK IN IN AUGUST I WAS TOLD THAT THE PART WAS NOT IN STOCK AND TO BRING IT BACK IN DECEMBER. I JUST CALLED THE DEALERSHIP AND THEY ARE NOW TELLING ME THE PART IS NOT IN AND THEY HAVE NO CLUE WHEN IT IS GOING TO BE IN. FRANKLY IT APPEARED TO ME THEY DIDN'T CARE. WHEN I ASKED WHO I COULD ESCALATE IT TO AT FORD THE GENTLEMAN DID GIVE ME THE NUMBER, BUT TOLD ME IT WOULDN'T DO ANY GOOD BECAUSE FORD COULDN'T DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217330February 7, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FOR EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN SEPTEMBER OF 2007. THE PARTS ARE STILL NOT AVAILABLE FOR THE RECALL REPAIR. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 195,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217085February 6, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT THE PARTS FOR FORD RECALL NUMBER 05S28 (VEHICLE SPEED CONTROL: CRUISE CONTROL) ARE UNAVAILABLE. HE HAS BEEN GIVEN A LOT OF INCORRECT INFORMATION AS TO WHEN THE PARTS WILL BE AVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 86,000. UPDATED 03-04-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216971February 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2001 FORD EXPLORER SPORT WITH AUTOMATIC TRANSMISSION, 105,000 MILES. "O/D OFF" LIGHT BLINKING AFTER DRIVING FOR A FEW MINUTES. ENGINE ALWAYS REVS HIGH BETWEEN GEAR SHIFTS, ESPECIALLY BETWEEN FIRST AND SECOND, EVEN BEFORE THE LIGHT STARTS BLINKING. CHANGED TRANSMISSION FLUID AND FILTER, BUT THAT DIDN'T HELP. ONLY OCCASIONALLY TOWED SMALL TRAILER, BUT MOSTLY JUST DAILY DRIVING. NUMEROUS BLOGS ON THIS SUBJECT, SO THE PROBLEM APPEARS TO BE WIDESPREAD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216891February 4, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE DEACTIVATION SWITCH WAS NOT DISCONNECTED B UPDATED 02-25-08 *BFECAUSE HE IS HANDICAPPED. THERE HAD BEEN NO FAILURE TO DATE. . THE CURRENT MILEAGE IS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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