Ford Expedition Complaints (2021)

242 consumer complaints on file.

#11545846September 21, 2023
POWER TRAIN
My car has stopped accelerating in the middle of a highway going 75 and wrench light pops up. Ford is looking into it but apparently it needs to be recalled. I hope they extend my warranty. This is so scary. My kids and I almost suffered an accident as our car stopped in the middle of passing on the freeway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545711September 20, 2023
POWER TRAIN
I own the 2020 Expedition. We were traveling on Interstate 287 yesterday. I was in the right lane and was stuck behind a slow moving semi-truck. I put on my blinker and waited for an opening in traffic to move into the middle lane. When an opening presented itself, I pressed down on the gas pedal to accelerate into traffic. While the truck should have down shifted and accelerated, instead the powertrain completely disengaged; a total loss of power. The RPM jumped way up to redline, over revving, but the truck was slowing down. I took my foot of the gas pedal and as the RPM came back down, the transmission slammed back into engagement with a loud audible clunk that jolted the whole vehicle. At this point, I was finally able to accelerate. While this was all happening, I had just moved into the middle lane of traffic, which was bearing down on us. All the vehicles behind us were slamming their brakes and honking their horns. I thought for sure we were going to die. Thank God it wasn’t an 80,000 lbs Peterbilt bearing down on us, or we would be dead, by the grace of God we’re not. Upon returning home I went onto the Ford truck owners website I belonged to. I came to learn this is a known issue with Ford’s 10-speed transmission that Ford has failed to address. That there are pending lawsuits and that the NHTSA is aware of the issue. One of the member suggested that I file a complaint with the NHTSA, that was my impetus for writing you today. This is a dangerous condition that Ford needs to remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545194September 18, 2023
POWER TRAIN, ENGINE
The contact owns a 2021 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality. The contact stated that the failure had since become a persistent failure. No warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541715August 30, 2023
UNKNOWN OR OTHER
On about 4 to 5 occasions while driving on the highway, the car sort of stalls and a loss of control happens where everything feels locked up for a few seconds and a big thump is heard. It feels like the transmission has completely dropped out or that I have been hit but I have not been hit, it’s just the jerking motion I was feeling. It has happened both when excelerating to change lanes and also when promptly slowing to avoid someone coming into my lane. It is a really scary situation and when I looked it up, apparently has been documented on recent earlier models of the car but not in my newer 2021 year. This issue is still happening with the newer model and needs to be looked into. The dealership confirmed and said the transmission needs to be replaced. There are only arousn 26K miles on the car, it started happening around 20K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540648August 24, 2023
POWER TRAIN, ENGINE
After owning the car a year and about 15,000 miles I started having transmission rough shifting and lurching motions when shifting - violent lurching. I took it in to the dealership and they reset the adaptive learning component for the transmission. Nothing changed. Brought it in again and drove with technician and was able to reproduce issue. They replaced the transmission and the problems continued and actually increased with losing all acceleration on the freeway (floppy pedal) and then completely losing 10th gear when trying to pass another car. Luckily I was able to pull over and I did not cause an accident. It also threw a code/warning light at that time. I took it back to the dealership. They assessed and reset adaptive driving module. It then lost accelleration and wouldn't engage 10th and started smoking. Took it back to dealership and they claimed all that was due to over full transmission fluid. Original problems of rough shifting, lurching, clunking still existed. I filed a report with Ford and got a case number with the concern department. This resulted in the rear end of the car being replaced??? Car still has transmission issues, with all the above mentioned issues, and now delayed acceleration in the lower gears. Enough is enough fighting about fixing it for a year, it has been in for repairs 7 times, and over 49 days of rental cars . The vehicle does not cause warning lights at any point with the rough shifting, lurching, or lack of acceleration. All have been experienced at various times by the dealership. No solution to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540481August 24, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Expedition. The contact stated that while attempting to start the vehicle, the vehicle failed to start on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer, where the battery junction box was replaced and other unknown repairs were performed; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 500. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540129August 22, 2023
VEHICLE SPEED CONTROL
On numerous occasions, when traveling at speeds 50mph and over, the vehicle failed to further accelerate when the gas pedal was engaged. This caused the rpm's to rev up to 7 and the vehicle to slow down. Our safety was at risk because the vehicle was unresponsive to acceleration for at least 20-30 seconds making it impossible to avoid or get away from something dangerous. On one occasion, the vehicle made an alarming grinding sound. I have not yet taken the vehicle to a service center for inspection of this problem. There were not any warning lamps, messages, etc prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540008August 22, 2023
UNKNOWN OR OTHER
I do not feel Ford is taking recall 22S36 seriously. In 2022 they began claiming that parts would be available late summer of 2022. I have scheduled and brought my vehicle in at least three times to have this recall performed only to arrive and they didn't have parts. So now for several months I've started calling to check on parts. The first response is always "We can do that recall" but then after asking about parts to make sure I'm told that parts aren't actually available and that they are on back order and expected in two weeks. Ford is providing no means to schedule this recall service by putting customers on a wait list, ordering parts specifically for a VIN, or otherwise setting parts a aside specifically for customers actively trying to get the repair done. Today is day 462 since this recall, almost as many days as dollars they've spent on the handout. I hope the NHSTA takes a hard look at Ford's obligation to resolve recall 22S36 and at their inaction and insincere practice at doing so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538824August 16, 2023
UNKNOWN OR OTHER, POWER TRAIN, ENGINE
I’ve been having issues from day one with shifting gears, the vehicle makes a loud “thunking” noise and practically stops my vehicle in the middle of the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538769August 15, 2023
ELECTRICAL SYSTEM, ENGINE
There is an issue with the auto start/stop where the engine is turned off completely when the vehicle is stopped for any reason. For example, when the car is stopped in a traffic jam it shut off completely which means I have to shift the gear to Park and turn the engine on again . I was advised by Ford dealership that there is not a fix for that. The vehicle is still under warranty and I keep calling the ford customer care center and they keep telling me that the manager on my case will contact and she/he never did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538379August 14, 2023
AIR BAGS, POWER TRAIN
Transmission is slipping and hard shifting or fails to shift. I noticed it at hot temperatures but does it now constantly. Airbag is starting to come out of the perforation below the Ford symbol on the horn. I'm concerned it will deploy while driving and cause a traffic accident/injury/death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536478August 4, 2023
ENGINE
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535034July 28, 2023
POWER TRAIN
The 10R80 transmission, even after rebuilt by the dealership continues to shift in unexpected ways (hard shifts, not picking the right gear, hesitation under acceleration). It doesn't happen all the time, and isn't reproduceable at will. When the problem occurs, it is very noticeable. The vehicle will hesitate and not accelerate when pushing on the gas pedal, and then all of a sudden jump forward unexpectedly. The dealership has examined it after the transmission was rebuilt, and states that it is operating normally, but we were unable to duplicate the problem at that time. The next day, it happened again while driving on the highway when merging into traffic. Pressed on the gas pedal, but the car did not accelerate as expected (long hesitation), and then the transmission decided to change gears, and experienced hard shifts to the point the whole car jerks abruptly (this was NOT because of extreme pressing of the gas pedal). Just normal pressure on the gas pedal, and it will randomly decide how it will shift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535021July 28, 2023
VISIBILITY/WIPER
On April 14, 2022, a recall was issued for the wiper blade arms for my Ford Expedition. Unfortunately, I did not receive a notice until June of that year, due to a separate recall concerning potential under the hood fire risks. In September 2022, my vehicle was brought in for both recall repairs, but there was a supply shortage of wiper blades, rendering any immediate resolution impossible. Despite subsequent visits for regular check-ups, the wiper blade shortage persisted. On two different occasions (Jan & March 2023) my wiper blades did not work properly. After the wiper blades moved back and forth to clear my window, they got stuck at an angle and completely obstructed my view. I went to my local dealership to temporarily correct the issue. Fast forward to July 2023, and the eagerly awaited wiper blades have finally arrived. However, installing them has revealed a new problem: the blades do not fully retract. Although the wiper motor itself functions correctly, this issue stems from a combination of programming and quality concerns. It appears that a small part within the wiper blade, which prompted the recall, has led the motor to adapt to functioning without that part. Consequently, when the new recall blades are fitted, they do not retract properly, obstructing my view. Upon identifying the problem, the manager at my Ford Dealership promptly reported the issue to Ford, requesting coverage for the cost of a new motor to align with the recall blades. Despite their efforts, Ford has refused to take responsibility for an issue that is clearly not my fault. It is important to note that at the time of the recall, my motor was still under warranty. Additionally, during subsequent visits for oil changes, I was still within the warranty period. Unfortunately, due to the delay in receiving the recall blades, my motor's warranty has now expired based on the mileage of my vehicle. To receive a new motor, I have to pay for it since Ford refuses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529705June 30, 2023
POWER TRAIN, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2021 Ford Expedition. The contact stated while driving 80 MPH, the vehicle began to shake forcefully. The contact stated that the check engine warning light was illuminated before the vehicle stalled. The contact was able to park on the side of the roadway, restart the vehicle, and continued driving. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact continued to experience the failure within 24 hours. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the fuel injectors to be replaced. The vehicle was repaired but experienced the failure a third time. The contact stated the catalytic converter, and the transmission warning lights were illuminated. The contact took the vehicle a third time to the local dealer, diagnosed, and it was determined that the catalytic converter and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529545June 29, 2023
VISIBILITY
The contact owns a 2021 Ford Expedition The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526306June 9, 2023
UNKNOWN OR OTHER
I was driving down the interstate in the morning going traveling out of town for a day trip going approximately 60 MPH. There was an opening in the "Fast" lane so I pushed on the accelerator as I was getting over and it felt as if when it was down shifting it could not find any gears. The vehicle slowed WAY down, thank goodness the person that I pulled out in front of was pay attention otherwise they would have rear-ended us. The exact same thing happened twice again later the same day as we were headed home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525339June 5, 2023
ELECTRICAL SYSTEM
Expedition would not shut off! Electrical system burning and burned up fuse box battery and sensors could not kill power to vehicle. We had to pull full pump relay to shut off engine and then disconnect battery to shut down electrical system. This caused not only much damage to fuse box wiriring and battery. Ford dealer says 2500-3000 in damage to vehicle. This could have caused battery to explode or electrical fire glad this wasn’t parked in my garage and we where able to keep car from catching fire Expedition did have the previous recall done for electrical and still have issues with wiring
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525022June 2, 2023
POWER TRAIN
10-Speed transmission frequently shifts hard, and sometimes misses a shift entirely resulting in no power for a few seconds while the transmission tries to "find" the right gear. This has occurred in busy intersections which obviously presents a major safety risk. Awkward shifting started about 2 months ago, complete loss of power has occurred 3 times in that time period. Vehicle is currently sitting in a Ford dealership service department awaiting diagnoses and repair since 5/29/23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519791May 1, 2023
POWER TRAIN
Severe transmission slippage/failure at all speeds. Gear disengages randomly during acceleration. No Ford dealer wants to take the responsibility to repair or fix it. Per the dealers, the computer doesn’t log the occurrences. Hard to believe that and hard to believe there is a major class action lawsuit in CA regarding this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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