Ford Expedition Complaints (2018)

383 consumer complaints on file.

#11611638August 29, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Expedition. The contact stated that while operating the vehicle, there was a coolant leak underneath the vehicle. The vehicle was taken to the local dealer who diagnosed that the coolant hoses were faulty and needed to be replaced. Additional, while driving at various highway speeds the vehicle lost motive power and would not properly accelerate. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610663August 24, 2024
POWER TRAIN
Transmission will up shift when accelerating then all of a sudden go to first gear at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609978August 21, 2024
POWER TRAIN, ENGINE
My Expedition just hit 83,000 miles and has a clean title. We purchased it approximately a year and a half ago to drive around our 4 children. Around 73K miles, the catalytic converter went bad and had to be replaced. Fortunately, this was covered by a warranty. Not long ago we began to notice some rough shifting and a rattling when we turned the car on, though the rattling would stop once the engine warmed up. This week, we experienced a sudden aggressive lurching in the vehicle at 50mph accompanied by a sudden check engine light. In addition, it was accompanied by a loud, constant rattling. We were driving with our children when this happened and it scared us all. I drove it very slowly to the dealership first thing the next morning as it felt as though it could break down at any moment. It's currently at the Ford dealership, though still available for inspection, and they have said that we will need a new timing system and possibly a new engine. In addition, there are signs that our transmission is also going to need replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609728August 20, 2024
ENGINE
Cam phasers make noise when the car is starting, indicative of poor cam phaser design and performance. It seems clear that Ford is aware of this problem (program 21B10) but refuses to provide support for faulty parts now that that limited program has ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607561August 9, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle shuddered abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was then taken to a dealer where it was diagnosed and determined that all 4 VTC cam phasers needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N03 – Supplement #4 which the vehicle had previously been repaired under; however, the cam phasers were not replaced. The contact stated that only a software update was performed. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607628August 9, 2024
POWER TRAIN
When accelerating to pass on four lane highway at approximately 65 mph, transmission went into neutral as I pressed on the accelerator and had no power. This occurred twice where we almost got hit from behind. Almost got rear ended as the car would no go back into gear without shifting into neutral. There were no warnings or lamps. Took to dealer and they said it was normal but could rebuild it for 5,000 dollars. It’s not normal. My family’s life shouldn’t be in danger because of this defect. This happened dangerously twice at 62,000 miles and at 84,000 miles. Now transmissions is missing gears all the time at 95,000 miles. A transmission should not be sold that can’t last more than 64,000 miles and has these types of issues. There are hundreds of people online all reporting the same problems and lawsuits. Please recall these defective transmissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607274August 8, 2024
POWER TRAIN
This car is a 2018 Ford Expedition with the 3.5L eco-boost and 10 speed transmission with 95,000mi. So it started as just some rough shifting from time to time but got worse after driving through some mountains, after about a week the transmission went from rough shifting to actually feeling like going into neutral and then jerk into gear. Our two week trip went from nothing to acting like it can't find the gear to go into. I've only noticed it going from second to third to fourth and I've taken it to two shops and they can't get it to act up but it still remains after fluid change and reprogram from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607275August 8, 2024
ENGINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607012August 7, 2024
POWER TRAIN
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated the vehicle stalled and was jerking with the transmission warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The dealer was not contacted. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606176August 2, 2024
SUSPENSION
The contact owns a 2018 Ford Expedition. The contact stated that on several occasions when the vehicle was started, there was a rattling sound coming from the engine compartment. The contact stated while driving on several occasions at various speeds, the body of the vehicle had shifted. The vehicle was taken to a dealer where it was diagnosed and determined that the passenger’s side front axle seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606070August 2, 2024
ENGINE AND ENGINE COOLING
The contact stated owns a 2018 Ford Expedition. The contact stated that the vehicle experienced a rattling sound emitting from the engine compartment and the VIN was included in a Warranty related coverage for the cam phasers to be replaced. Approximately 4 years after the cam phasers were replaced, the rattling sound returned. The contact stated that the sound mostly occurred during cold starts, and intermittently after the vehicle had warmed up. The check engine warning light illuminated signaling a catalytic convertor failure. The contact researched and learned of Customer Satisfaction Program with the NHTSA ID Number: 10201090 (Engine and Engine Cooling). The vehicle was taken to the dealer where it was diagnosed that the cam phasers had failed again and needed to be replaced. The dealer confirmed that the VIN was not included in Customer Satisfaction Program with NHTSA ID Number: 10201090 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the Customer Satisfaction Program or under warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 51,084.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602451July 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Expedition. The contact stated that upon starting the vehicle, he heard a loud rattling sound coming from the engine compartment that dissipated once the vehicle reached an operational temperature. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N03 (Engine Cam Phaser Replacement) Engine and Engine Cooling. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601449July 12, 2024
POWER TRAIN
On [XXX] my wife was driving with my three children from Virginia to Michigan after my step-fathers sudden passing. While driving on the interstate in Ohio, the vehicle began shifting abruptly and violently. The wrench light also came on the dash along with a message recorded in the Ford App stating "Powertrain Malfunction." My wife pulled into a rest stop and called me hysterical, stating that the vehicle was jerking so bad upon acceleration that she was afraid to cause an accident. Since we purchased an extended warranty (third-party CarMax), we found a nearby auto shop in network and I drove down from Michigan to meet my wife and get the vehicle to the shop (Tuffy). After inspection, Tuffy stated that the entire transmission would need to be replaced, but that they were on back-order through the local Ford Dealership and could take up to 12 weeks. I also contacted Ford to see if there was any remaining manufacture warranty, but was told the the 3 year/ 36k mile warranty was expired. So I continued and had the vehicle repaired through Tuffy. After several weeks, the transmission was replaced, I flew up to Ohio and drove the vehicle back to Virginia. However, a couple of months later, I discovered that the vehicle, in fact, had a 7 year/ 100k extended powertrain warranty that Ford omitted when I originally contacted them. Ford was reluctant, but ultimately reimbursed me for the out-of-pocket expenses for the repair due to their mistake many months later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600788July 10, 2024
POWER TRAIN
On July 6th, I was driving our vehicle with my wife and 3 children when it began jerking and shifting abruptly and the dash produced a wrench and check engine light. I reduced speed and exited the highway drove under 25 mph the remaining 10 minutes back to our home. The erratic jolting/ jerking of the vehicle could have caused a serious accident had we been in any traffic or higher rates of speed. Unfortunately, I reported a similar issue on August 19, 2023 (NHTSA ID Number 11539517). At that time, the vehicle was serviced at a local Ford Dealership and we were told that the auto shop that replaced the transmission did not clear out old computer codes which caused the jerking/ jolting shifting. Ford cleared the codes and stated that the vehicle was repaired. The vehicle operated safely again until this recent incident. The vehicle was towed and is currently at the Ford Dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598630July 3, 2024
POWER TRAIN
The contact owns a 2018 Ford Expedition. The contact stated that on several occasions while driving at various speeds, the transmission slipped and became stuck in gear. The contact stated that the accelerator pedal was released and depressed, and the transmission shifted to the next gear very rough. The power train warning light was illuminated. The contact stated that while driving approximately 20 MPH, the vehicle started shaking and lost motive power. The contact stated that the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal was pumped for the vehicle to accelerate as needed. The vehicle was steered to the side of the road and restarted. The vehicle was taken to an independent mechanic however, the mechanic was unable to replicate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598429July 2, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
My 2018 expedition has been repaired by Ford dealership three times. The vehicle started with a hesitancy to shift into reverse then eventually a hard jerk into gear. following that, it began to hesitate to accelerate and rattle and shake hard enough to shake the steering wheel. The powertrain loss warning came on ford pass. Ford dealership said it was transmission and rebuilt it. Three weeks following the repair the very same shaking, rattling and crunching sound started again with power loss. It was intermittent and dealership said with no codes they couldn’t recreate the issue and so no help. The following day on the highway, it started again. I was attempting to stop at a red light and with my foot on the brake, the vehicle attempted to lurch forward and try to go despite the brake. Thankfully, the light turned green and the car in front of me moved. As I continued to drive, I was left stranded with the codes showing actuator failure and cam shaft failure. The dealership then said it was the cam shaft and all actuators that needed to be replaced this time. The SAME rattling and shaking and power loss they said was caused by the transmission they rebuilt 3 weeks earlier but now it is caused by the cam shaft. So 2 repairs later and 4 weeks, it did it again and this time it caught on fire and burned a hole in my hood. The dealership called me the day after I had it towed into the dealership smoking staying it was the heater hoses that caused the shaking, rattling and power loss. Said they could have it fixed the next day. It is a disaster. It is a major safety issue and I am still paying payments on this car that ford cannot fix. This car needs to be recalled and they need to refund for cost of vehicle. This car is going to kill someone!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597518June 28, 2024
UNKNOWN OR OTHER
Automatic transmission is causing slipped gears, harsh shifting, jerking, and hesitation. I am almost met with accident couple of times with my family. Whie driving car suddenly shift from 10 gear to 5th gear causing erratic behaviour. While waiting in the Signal for Green light, and when we press the accelerator. Car is not moving at all from first gear.erratically shift to 6th gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597607June 28, 2024
POWER TRAIN
My 2018 Ford Expedition started having transmission issues around 49600+ miles. The warranty was 5 years or 60,000 miles. I was out of the 5 years and they will not fix it. I have researched the issue and it seems Ford knew the transmission used in the 2018 models was defective but never notified me. There are class action lawsuits in California on the same issue as well as many disgruntled consumers on the internet. My truck doesn't shift properly and I have almost been in accidents because it stalls and doesn't shift into gear. I have tried everything with Ford to help cover the replacement cost which is $8,000 but they only offered me $4,000. This is a verified issue that they know about in several of their vehicles but they have not notified their customers or did anything with a recall. I am asking for a complete investigation and recall on this issue and hope that you can assist me and all the other consumers who are driving unsafe Ford vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596836June 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle, the vehicle made an abnormal rattling sound. The vehicle was taken to several independent mechanics, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The manufacturer was notified of the failure and informed the contact that the vehicle was previously repaired under Ford Campaign Number: 21N03. The contact stated that the repair failed to fix the vehicle. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596852June 26, 2024
ENGINE
Cam Phasers failing Rough running and poor acceleration Problem has been confirmed by a dealer Vehicle has not been inspected by manufacture, police or insurance No warning light on, but grinding when cold start. This is the second time it’s occurred! We had it fixed prior about 20,000 miles ago. I called Ford Customer service and they directed me to the NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Expedition