Ford Expedition Complaints (2002)

340 consumer complaints on file.

#10231044June 15, 2008
ENGINE AND ENGINE COOLING
ENGINE BACKFIRED BLOWING OUT NO. 7 SPARK PLUG STRIPPING OUT CYLINDER HEAD. HAS BACKFIRED BEFORE SPLITTING NO. 3 SPARK PLUG. CAUSING THE VEHILCLE TO BE UNUSABLE UNTIL REPAIRD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230977June 13, 2008
ENGINE AND ENGINE COOLING
2002 FORD EXPEDITION - OUT OF THE BLUE, THE CAR BLEW A SPARK PLUG. IT WAS TOWED, DID FULL TUNE UP AND NEW SPARK PLUG. WAS INFORMED THAT THERE HAVE BEEN MANY PROBLEMS WITH BLOWN PLUGS AND FAULTY ALUMINUM HEADS IN MY YEAR AND MAKE. IT WAS $500.00. 2 WEEKS LATER SAME PLUG BLEW OUT. HAD TO TOW AGAIN. MY CHOICE WAS EITHER NEW CAR OR DROP A NEW ENGINE IN THE CAR. A NEW HEAD WOULD HAVE BEEN A BAND-AID. I HAD TO PUT A NEW ENGINE IN, THE ENGINE AND THE LABOR WERE $6,000.00. I SHOULD HAVE NEVER HAD TO DO THIS FOR A 2002 THAT I PAID OVER 30,000.00 FOR. SEVERAL MECANICS SAID THEY ARE SEEING MORE AND MORE OF THESE COMING IN THEIR SHOPS FROM YEARS 2000-2002 IN DIFFERENT FORDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230866June 12, 2008
ENGINE AND ENGINE COOLING
SPARK PLUG EJECTED FROM ENGINE. ORIGINAL SPARK PLUGS IN THE VEHICLE. EJECTED AT START UP OF ENGINE. HEADS WILL NEED TO BE REMOVED AND HELI COIL INSERTS INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230766June 11, 2008
ELECTRICAL SYSTEM, VISIBILITY
ELECTRICAL PROBLEMS FROM WINDSHIELD LEAK. THOUGHT IT WAS MOONROOF DRAINS, HAD THEM CHECKED & CLEANED AT DEALER. STILL LEAKING. KEEP HEARING ELECTRICAL CLICKING NOISES FROM UNDER DASH AND SOMEWHERE IN BACKSEAT WHENEVER IT RAINS. DRIVER'S SEAT HEATER NO LONGER WORKING, REAR HEAT/AC BLOWERS INTERMITTENTLY NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229982June 4, 2008
VEHICLE SPEED CONTROL
I HAVE RECEIVED LETTERS FROM FORD STATING THAT THERE IS A DEFECT IN MY CRUISE CONTROL SYSTEM ON MY 2002 FORD EXPEDITION. I HAVE BEEN RECEIVING SUCH LETTERS FOR OVER TWO YEARS. I HAVE ON AT LEAST SIX OCCASIONS ATTEMPTED TO SCHEDULE AN APPOINTMENT TO GET THIS REPAIRED AT ONE OF SEVERAL LOCAL FORD DEALERSHIPS. I AM CONSTANTLY INFORMED THAT THERE IS A SHORTAGE OF PARTS AND THEY CANNOT SCHEDULE THE REPAIRS. IF THIS IS A SERIOUS SAFETY CONCERN, FORD NEEDS TO MAKE IT A PRIORITY TO MAKE THE PARTS AVAILABLE. MY MOST RECENT LETTER IS DATED MAY 20TH, 2008.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229035May 27, 2008
AIR BAGS:FRONTAL
OTHER VEHICLE RAN A RED LIGHT AND I STRUCK HIS VEHICLE BROADSIDE WITH THE FRONT OF MY CAR. CAR IS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10227169May 9, 2008
ELECTRICAL SYSTEM
WHILE DRIVING TO WORK, HEARD "POP" UNDER DASHBOARD (FUSE PANEL) AND RADIO WENT OFF. REPLACEMENT FUSE BLEW IMMEDIATELY UPON REPLACEMENT. REMOVED RADIO AND REPLACEMENT FUSE IMMEDIATELY BLEW AGAIN. SUSPECTED GROUND IN POWER CIRCUIT TO FACTORY STEREO, VERIFIED WITH TEST LIGHT. SHORTED CIRCUIT, 797 IN THIS VEHICLE, IS HOT AT ALL TIMES (NOT SWITCHED THROUGH IGNITION). SUBSEQUENT INVESTIGATION BY OWNER SHOWS THAT MAIN WIRING HARNESS BEHIND DASHBOARD WAS NOT CORRECTLY INSTALLED WHEN THE VEHICLE WAS ASSEMBLED AT FACTORY. THE MOUNTING POINTS INSTALLED IN THE HARNESS WERE NEVER INSTALLED IN THE CORRESPONDING HOLES IN THE BODY, ALLOWING THE HARNESS TO SAG APPROXIMATELY 2 INCHES BELOW ITS CORRECT POSITION (AND PRESUMABLY RUB AGAINST METAL PARTS BEHIND THE DASHBOARD). DUE TO THE FAULTY FACTORY INSTALLATION, THE HARNESS CAN NOT BE RAISED FAR ENOUGH TO BE PROPERLY INSTALLED WITHOUT REMOVING AT LEAST PART OF THE DASHBOARD AND PASSENGER SIDE AIRBAG (DEALER SAYS ENTIRE DASHBOARD MUST BE REMOVED, A SIGNIFICANT COST ITEM). DEALER MECHANIC HAS VIEWED HARNESS AND AGREES HARNESS WAS NOT CORRECTLY INSTALLED. SUBJECT HARNESS ALSO CONTAINS WIRING FOR AIRBAGS, INSTRUMENT PANEL, TRANSMISSION CONTROL, REAR LIGHTING, TRAILER CONTROLS; BASICALLY EVERY CIRCUIT IN THE VEHICLE WHICH IS CONTROLLED FROM OR HAS INDICATION IN THE DASHBOARD. OWNER IS STILL TROUBLESHOOTING AND ATTEMPTING TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226720May 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, AIR BAGS
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED TO A HIGH RATE OF SPEED AND CRASHED INTO A WALL. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT WAS INJURED AND THE INSURANCE COMPANY RECOMMENDED THAT THE DEALER SERVICE THE VEHICLE. THE VEHICLE WAS AT THE DEALER FOR 32 DAYS WHILE THE REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE 31000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10224255April 11, 2008
ENGINE AND ENGINE COOLING
MY 2002 FORD EXPEDITION EXPLODED, LAST NIGHT ON APRIL 11TH. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10223683April 8, 2008
TIRES:TEMPORARY/EMERGENCY SPARE TIRE, TIRES, STRUCTURE
TIRE DETREADED ON OUR WAY TO SAN ANTONIO FROM EDINBURG RIPPING OFF THE SIDE FENDER AROUND THE TIRE. THE BOTTOM PART OF THE TRUCK CAVED IN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10222992April 1, 2008
ENGINE AND ENGINE COOLING
#1 SPARK PLUG EJECTED FROM CYLINDER HEAD DAMAGING COIL AND PLUG WIRING THIS IS 2ND INCIDENT COSTING OVER 4000 DOLLARS TO REPAIR HEAD REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222566March 28, 2008
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
A FACTORY INSTALLED ORIGINAL SPARKPLUG IN MY 2002 FORD EXPEDITION BLEW OUT OF THE ENGINE FOR NO PARTICULAR REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222464March 27, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE DRIVING 30 MPH, BOTH THE BRAKE AND ACCELERATOR PEDALS WERE IN THE UP POSITION. WHILE TURNING THE VEHICLE, THE ACCELERATOR PEDAL DROPPED. WITH THE ACCELERATOR PEDAL DOWN AND THE BRAKE PEDAL STILL UP, IT BECAME DIFFICULT FOR THE CONTACT TO DRIVE. SHE HAS NOT YET SPOKEN TO THE DEALER. THE VIN, ENGINE SIZE, NUMBER OF CYLINDERS, AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221460March 17, 2008
ENGINE AND ENGINE COOLING
2002 FORD EXPEDITION WITH 5.4L TRITION ENGINE SUFFERED SPARK PLUG "BLOW OUT". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221220March 14, 2008
VEHICLE SPEED CONTROL
I RECEIVED A LETTER FROM FORD STATING THAT THERE IS A SAFETY DEFECT WITH SPEED CONTROL DEACTIVATION SWITCH FOR MY VEHICLE. IN THIS LETTER I'VE BEEN INSTRUCTED TO CONTACT MY LOCAL FORD DEALER TO SET UP A TIME/ DATE FOR REPAIRS. I'VE BEEN TOLD BY THE DEALER THAT "THEY DON'T HAVE THE PART IN" AND WOULD "CALL ME" WHEN IT ARRIVES. ITS BEEN ALMOST A MONTH AND NOTHING HAS BEEN DONE. WHAT MY NEXT RECOURSE OF ACTION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219979March 3, 2008
ENGINE AND ENGINE COOLING
THE #3 SPARK PLUG ON MY 2002 FORD EXPEDITION EJECTED FROM THE CYLINDER. I WAS TOLD BY A MECHANIC THAT THIS FAILURE COULD HAVE RESULTED IN A FIRE IN THE ENGINE COMPARTMENT. I AM NOW LOOKING AT A $2,200 REPAIR BILL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215939January 24, 2008
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
I HAVE A 2002 EXPEDITION AND AM HAVING PROBLEMS WITH THE FRONT PASSENGER SEAT BELT UNLATCHING. I LOOKED IT UP AND THE 2001 WAS RECALLED. I CONTACTED FORD AND WE TOOK IT TO THE LOCAL DEALERSHIP AND THEY CONFIRMED THAT IT IS FAULTY BUT NOT COVERED IN THE RECALL. THEY WON'T FIX IT. IT WILL COST ABOUT $150. THERE IS OBVIOUSLY A DEFECT AND THEY HAVE HAD MANY PROBLEMS WITH THEIR BELTS AND THEY SHOULD FIX THE PROBLEM BEFORE MORE PEOPLE ARE KILLED OR INJURED. WE HAVEN'T HAD AN ACCIDENT YET, BUT I WON'T RIDE IN THAT SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213535January 3, 2008
ENGINE AND ENGINE COOLING:ENGINE
ON DECEMBER 22, 2007 WHILE TRAVELING WE HEARD A 'POP' IN THE ENGINE COMPARTMENT AND THEN THE SOUND AN SMELL OF EXHAUST ESCAPING THE ENGINE. WHEN TAKEN TO BOB TOMAS FORD IN MCKINNEY TEXAS I WAS TOLD THE THE #3 SPARL PLUG HAD BEEN EJECTED FROM THE ENGINE HEAD WHICH HAD STRIPPED THE THREADS. I WAS THEN TOLD THAT THIS HAS BEEN AN ONGOING PROBLEM BUT THAT FORD HAS NOT ISSUED A RECALL AND WAS NOT PROVIDING ANY FINANCIAL ASSISTANCE FOR THOSE CUSTOMERS WHO WERE NO LONGER COVERED BY A WARRANTY. MY VEHICLE HAD 97,433 MILES WHEN THIS PROBLEM OCCURRED. THE TOTAL REPAIR BILL WAS $3375.20 TO REPLACE THE RIGHT HEAD. I REQUESTED ASSISTANCE FROM FORD AFTER POINTING OUT THAT THE MAINTANCE SCHEDULE THAT CAME WITH THE VEHICLE DID NOT REQUIRE A CHECK OF THE SPARK PLUGS UNTIL THE VEHICLE HAD REACHED 100,000 MILES. FORD STATED THEY WOULD NOT ASSIST IN ANY WAY.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213502January 2, 2008
FUEL SYSTEM, GASOLINE:STORAGE
ON EVERY FILLUP OF GASOLINE I HAVE GASOLINE VAPORS INSIDE THE CAR WHICH NECESSITATES MY OPENING WINDOWS TO RID THE INTERIOR OF THE STRONG FUMES. THERE IS NO SPILLED LIQUID AND MY SHOES ARE CLEAN AND ALL WINDOWS ARE CLOSED AND THE CAR IS NOT RUNNING AND THE HAVOC IS OFF. I AM IN FEAR OF FIRE. THE SERVICE DEPARTMENT HAS NOT BEEN ABLE TO FIND A PROBLEM. THIS HAS BEEN PRESENT FOR MORE THAN 4 YEARS AND HAS BEEN REPORTED OVER 10 TIMES TO THE SERVICE DEPARTMENT.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212643December 24, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WE OWNED A 02 FORD EXPEDITION WHICH GAVE ME NO PROBLEM AND I LOVED AND OWNED IT OUT RIGHT. IN AUGUST OF 07 THE EXPEDITION BLEW OUT A SPARK PLUG FROM THE ENGINE WHILE STOPPED AT A STOP LIGHT. WHEN I TOOK IT TO THE MECHANIC THEY SPECULATED RIGHT AWAY WHAT THE PROBLEM MIGHT BE AND UPON CHECKING IT OUT FOUND THERE SPECULATION TO BE TRUE. I PHONED OTHER MECHANICS WHO IMMEDIATELY SAID THEY WERE AWARE OF THE PROBLEM WITH THAT YEAR ENGINE AND THOSE SURROUNDING IT. IT HAS OBVIOUSLY HAPPENED ENOUGH TIMES FOR SEVERAL MECHANICS TO BE AWARE OF THE PROBLEM AND STATE THAT FORD WAS DOING NOTHING ABOUT IT. MY HUSBAND WENT TO SPEAK TO THE FORD DEALERSHIP WHO RESPONDED THAT IT WAS NOT A PROBLEM AND THEY WERE ONLY AWARE OF A FEW INCIDENTS AND WERE GOING TO DO NOTHING ABOUT OUR PROBLEM. WE ENDED UP HELI COILING THE PLUG AND HAVING A TEMPORARY FIX. WE NO LONGER HAVE THE VEHICLE BECAUSE I COULD NOT TRUST THAT IT WOULD NOT BLOW A SPARK PLUG AGAIN AND WE HAVE CHILDREN AND NEED A RELIABLE VEHICLE. I'M VERY DISCOURAGED BY THE FACT THAT I NOW HAVE A CAR PAYMENT WHEN I DIDN'T BEFORE. I DON'T KNOW IF ANY OTHER COMPLAINTS HAVE BEEN MADE BUT THE MECHANICS HERE SEEM TO BELIEVE IT IS HAPPENING FAR TO OFTEN AND NOTHING IS BEING DONE ABOUT IT. AGAIN I OWNED THE EXPEDITION OUT RIGHT AND AM VERY UPSET ABOUT THE FACT THAT I HAD TO BUY ANOTHER VEHICLE BECAUSE OF SOMETHING THAT NEVER SHOULD HAVE HAPPENED. VEHICLES DON'T JUST BLOW A SPARK PLUG FROM THE ENGINE. THANK YOU TANYA BISHOP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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