Ford Expedition Complaints (2021)

242 consumer complaints on file.

#11602351July 15, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2021 Ford Expedition. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the passenger's side catalytic converter was replaced; however, the failure recurred. The vehicle was taken to a second dealer, Bozard Ford Lincoln (540 Outlet Mall Blvd, St. Augustine, FL 32084), where the passenger's side catalytic converter was replaced; however, the failure recurred 8 months later. The vehicle was taken back to the second dealer, where the driver's and passenger's side catalytic converters were replaced. The vehicle was repaired. The manufacturer was notified of the failure and offered monetary compensation; however, the contact stated that the monetary compensation was not adequate to correct the persistent failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599309July 5, 2024
POWER TRAIN, ENGINE
It started with transmission issues and has since been nothing but trouble. Car has been in and out of shop, now the ac is out. Ford takes no accountability
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596373June 25, 2024
UNKNOWN OR OTHER
There is a chrome decorative trim on the interior of the vehicle that surrounds the cup holders and storage areas. This chrome decorative trim is beginning to delaminate and had a razor-sharp edge. When reaching into the storage compartment that is also a phone charging station the delaminating chrome sliced my hand resulting in me requiring stiches from urgent care.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11594980June 18, 2024
SEATS, STRUCTURE:BODY
Second row power folding captain chair can fold down without anybody touching button. Rear hatch opens intermittently while parked or driving. The latest incident occurred while driving on city streets, and dash flashed a warning about rear hatch being opened while driving about 20mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594849June 17, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 Ford Expedition. The contact stated that while the vehicle was parked, he became aware that the automatic power running board was suddenly raising and lowering independently. The vehicle was taken to a local dealer where it was confirmed that the power running board needed to be replaced; however, the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594665June 16, 2024
POWER TRAIN
When driving at interstate speeds, the transmission locked into 7th gear and refused to change gears with changes in speed. This was especially dangerous when I exited the interstate and had to drive in traffic at city speeds. Starting from a stop in 7th gear was extremely dangerous and made me a hazard to myself and other cars around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593442June 10, 2024
POWER TRAIN
Vehicle loses acceleration. When I attempt to pass someone on the interstate, the vehicle does not accelerate. When I push the gas the engine revs, but does not engage. I have to take my foot off the gas for 10-15 seconds for it to go back into gear. Error reads "stuck in park". It has been to Ford numerous times with the same result, they can't duplicate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590486May 23, 2024
POWER TRAIN
Transmissions quickly break down. First signs are hard/loud gear shifting followed by slipping gears then eventual inability to accelerate. Regular transmission drains find metal contamination indicating breakdown of gears. Ford Motor Company is aware of this issue and will replace the transmission with the same failing transmission. Their proprietary system makes it difficult to diagnose and repair leading consumers to have to buy a replacement after 60k miles (which just so happens to be the extent of their warranty).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587691May 8, 2024
POWER TRAIN
The contact owns a 2021 Ford Expedition. The contact stated that while driving at various speeds, there was a grinding sound coming from the transmission while changing gear. The contact stated that the failure had occurred while upshifting from second to third gear and while down shifting from fifth to fourth gear. During the failure the vehicle experienced hard jerking. The vehicle was later towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The VIN was not available. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586667May 2, 2024
ELECTRICAL SYSTEM
Dear National Highway Traffic Safety Administration, I wish to report critical safety issues with my 2021 Ford Expedition Max. The primary concern involves the vehicle’s electrical system, which has repeatedly malfunctioned, causing complete vehicle shutdown while in motion. 1.Failed Component/System: The electrical system has failed, characterized by flickering lights followed by total loss of power. The exact failing component within the system remains unidentified as diagnostics have not yielded error codes. 2.Safety Risks: These malfunctions have endangered my family’s safety by causing unexpected vehicle shutdowns, potentially leading to accidents, especially concerning because it happened once while exiting our driveway. 3.Dealership and Independent Service Confirmation: The issue has been examined by Kendall Ford in Prineville and an independent service center, neither of which has been able to replicate or diagnose the problem successfully. 4.Inspections and Confirmations: The vehicle has been inspected multiple times by certified Ford technicians without conclusive results. No external inspections by police, insurance, or other entities have occurred. 5.Warning Signs and Symptoms: Prior to these failures, there were no warning lamps or messages. The symptoms, including flickering vehicle lights, appeared suddenly and without prior indication. This vehicle’s reliability is compromised due to these unresolved electrical issues, and I am concerned it represents a broader safety risk for similar models. I urge the NHTSA to investigate these problems to prevent potential harm to other consumers. See attached videos in link - [XXX] Ford Motor Case # [XXX] Thank you for your attention to this serious matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582025April 9, 2024
UNKNOWN OR OTHER
Driving down the road and my sunroof exploded. It sounded like a gunshot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580672April 2, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
Vehicle caught fire on February 29, 2024, with family members inside the vehicle. The fire appeared to start under the hood on the right passenger side, which would directly correlate with the current open recall. The family had just made a trip back from a basketball game and was dropping off a passenger when smoke was noticed. Upon further inspection, there was an active fire under the hood, which soon erupted into a burst of flames, causing the vehicle to be declared a total loss. Emergency responders had to be called to the scene to alleviate the fire. The fire report depicts a vehicle malfunction as the cause of the ignition. Ford has made no efforts to contact the consumer regarding the fire and subsequent damage.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11573996February 26, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
When driving down the road and it does not matter what speed I am going, is when this issue is happening to most. I will be driving and out of the blue the tachometer will just drop to zero (0) and I lose all power and the vehicle starts shaking vigorously back and forth until it decides what gear the transmission wants to be in. It is doing this every single day, and it almost made me wrecked the other day. I do not even have 70,000 miles and it will be three years old in April 2024. I have called Ford and reported the issue as well. I have researched the issues, and many other Expeditions are having the same issue years 2020-2022. I am asking for Ford to take a serious look at all the car crashes from this exact issue. I do know the F150 are recalled with the exact transmission that is in the Expeditions. The transmission on Thursday 2-22-24 after driving and parked, put the car in drive then it did not want to get out of parked and do into drive or reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569204February 1, 2024
VISIBILITY, ENGINE
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568703January 30, 2024
SERVICE BRAKES
My vehicle rolled while in park and almost ran over me. I have the video from my ring camera
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567169January 23, 2024
UNKNOWN OR OTHER
I arrived home, parked the car, exited the vehicle and walked to the back to retrieve my bag. I opened the hatch and when I reached in I had the feeling that the car slightly moved but I thought because of the falling snow it was an optical illusion, but then it really started to move... thankfully I was able to get to snow covered grass and not slip and fall behind my vehicle. it then proceeded to roll all the way down to the street. It was all captured on my ring camera but I am unable to upload the video?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565479January 14, 2024
POWER TRAIN
I keep getting a hard transmission shift around 8th gear when cresting a hill and letting off the gas. Ford can’t replicate the issue because it’s intermittent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555695November 17, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
The transmission is a major issue. I have had it in the shop 3 or 4 times now and still experiencing issues. The vehicle goes in and out of gear, doesn’t always accelerate when giving it gas, jerks when slowing down/downshifting. Makes a loud noise during downshifting at times, and the list goes on. Ford knows there are problems and refuses to address the issue, applies a computer update to bandaid the issue, and sends customers on their way to only be faced with the issue a short time later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554392November 9, 2023
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2021 Ford Expedition. The contact stated that after shifting into reverse, she became aware that the rearview camera was not functioning as needed and failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V022000 (Back Over Prevention) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546366September 25, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Back up camera stays lit after putting the car in Drive. After 30 seconds or so it goes off and the screen goes black. You cannot push any buttons on the screen, related to the radio or climate controls. Ford doesn't know how to fix it because its not a "Major Issue" What a joke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Expedition