Ford Expedition Complaints (2018)

383 consumer complaints on file.

#11634805January 8, 2025
EXTERIOR LIGHTING
The passenger side headlight assembly has a led daytime running light strip that has burnt out and is a common issue with this model car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634895January 8, 2025
POWER TRAIN
I was on a road trip of about 900 miles. My vehicle at the time had 103,000 miles. All maintenance service intervals had been complied with since I purchased vehicle new. About half way through the trip the transmission started acting up. I was on the highway between 75 and 80 mph when it suddenly downshifted in a jerk then it failed to accelerate. This whole time I was pressing the gas pedal and my speed continued to drop and the vehicle jerking forward and back. I was able to put it in “manual” selectable speed and regain control. I had the vehicle inspected at my destination and the dealer could find no fault codes and fluid check was good. My vehicle continued random jerky shift changes at the most dangerous times. I still got no check engine light or any such failure or service alerts. On my return trip home, it did it again. This time I was watching all the gauges. I noticed my engine coolant temp spike to 240 degrees and my transmission fluid temp spiked at 247degrees. Outside air temp was 40 degrees and it was three occupants and no towing involved. The dangerous jerking and random transmission shift changes continued. After about 30 minutes of reduced speed driving on the highway the temps dropped. However the shifting was hard and erratic. I took the vehicle to the dealer after returning home. I now need a whole new transmission. This situation was extremely dangerous as to the uncontrollability of the slam shifting of the gears causing a rapid change of speed. I am very fortunate I was not in a wreck! In my research of this problem, I found I was not alone. It is a terrible design by Ford. It gives no warnings other than slamming you around in the vehicle. Something must be done!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629991December 10, 2024
ENGINE
Faulty Cam phasers The cam phasers in this vehicles makes an undesirable noise, such as a rattle when starting the engine or a knocking noise when idling. Vehicle has at times experiences Poor acceleration, Rough engine running, Tapping or rattling noise when the engine is idling and hot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628625December 3, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Expedition. The contact stated that there was an abnormal clunking sound while starting the vehicle. The contact stated that while driving a undisclosed speeds, the engine overheated. The contact stated that there was an extremely loud knocking sound coming from the vehicle. The check engine warning light was illuminated. The contact stated that the failure was related to Customer Satisfaction Program: 21N03. The vehicle was taken to an independent mechanic who determined the failure was related to the cam phasers. The vehicle was taken to the local dealer, who confirmed there were no associated recalls. The vehicle was diagnosed, and it was determined that the water pump needed to be replaced. The water pump was replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627126November 24, 2024
POWER TRAIN
When oil in the transmission is still cold, even when engine has wormed up to operation temperature, the transmission is shifting hard, specifically it shifts the hardest from 4th gear into 5th. For a moment car has no acceleration, and then it slams into a 5th gear. I also noticed that the transmission shifts from 4th into 1st, then into 5th. It lasts about 30 seconds. It casing a safety issue when I merge onto a busy road, and try to get up to speed, car would not respond for those 30 seconds causing traffic to catch up and slam on their brakes to avoid rear ending my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625889November 18, 2024
POWER TRAIN
Transmission Issue: We have experienced clicking with our transmission for years and have expressed our concerns to our Ford service department. Their response has always been that it was normal. Now our vehicle has started to lose power when shifting between 2 and 4 gear. The vehicle will lose all power, for anywhere between 3 and 7 seconds, and then violently shift into gear and launch forward. The RPM's will stay around 3-4 thousand for 2 to 3 seconds and then the transmission will operate normally. It is very infrequent, but it has happened on very dangerous roads such as [XXX] and [XXX] in California. It is very scary when it happens, and I fear that I will be rear ended because of it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623516November 4, 2024
ENGINE
Engine sound when car turns on. Took the car to personal mechanic and a Ford Dealership both confirmed sound of engine when started. Can hear a sound (ticking/clicking) when idling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621788October 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Expedition. The contact stated that upon starting the vehicle, the vehicle made an abnormal rattling sound. There was no warning light illuminated. The contact related the failure to Ford Campaign Number: 21N03. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619756October 14, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Since purchasing the vehicle we have had extensive issues with the driveability of the car. Leading up to the eventual full transmission replacement, we surfaced the issues below repeatedly for over a year and a half. Yet, we were always told "everything is fine" "we couldn't duplicate what you are describing" or "the vehicle has to learn how you drive". Biggest Issues: - Poor shifting of gears with sudden jerking and/or random accelerations - Vehicle not accelerating - acts stuck - Loss of 'power' vehicle does nothing - Eventually complete transmission failure in the middle of an intersection The transmission was completely replaced in Fall of 2023. Mind you this was only after I elevated my concerns to Ford Corporate who sent a specialist to investigate. Only then did Koons Ford acknowledge that yes there is a "big problem". Yet, since the repair the jerking and power issues have continued. When we followed up immediately after the repair we were told again "vehicle has to learn how you drive". So I waited 3000 miles and reached out again and was told I needed to go to the dealership and drive it with a technician in the car (yet again, not taking my word seriously). Then this summer the issues intensified and eventually the power boosters failed and needed to be replaced. This vehicle is NOT safe and Ford has misled me along the way. It has been a constant fight to get them to help us. Bottom line, this is our primary family vehicle as we have five children, four of whom I drive around daily. It is not safe or reliable. The vehicle has almost led to three major accidents, where I was stuck with cars honking at me. It's pretty pathetic when friends and coworkers frequently say "you don't have your car again?!? What's wrong with it now?" Please I kindly ask that you hold Ford fully accountable. I am now aware that when I inquired about a buy back in 2022, I should have not been told "no you are not eligible".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619409October 11, 2024
POWER TRAIN
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended. The contact stated that the vehicle was shaking and jerking. In addition, the contact stated that the vehicle misfired. The vehicle was taken to an independent mechanic where it was diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure and advised the contact that the repair was not covered under any unknown recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 117,836.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618139October 4, 2024
SUSPENSION
Front struts faulty. Drivers side blew and all the fluid leaked out and the passenger side was leaking. Unknown safety issue but the vehicle only has 42,000 miles and has never been off road. Still has original tires, shouldn’t struts last longer than tires? The problem was confirmed by my local Ford dealer. I paid $1467.72 to have them replaced which is ridiculous for a vehicle with such low mileage. In my research I have found that this may be a widespread problem but there has been no recall. No warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616741September 26, 2024
ENGINE
Cam phaser issue. Chatter noise on cold start up. Guess this is a very common issue with this engine and vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616181September 24, 2024
POWER TRAIN
When we drive long distance or up in altitude a coolant temperature indicator comes up and says it is high, it hits about 132 degrees going up any sort of hill and then goes down after a few seconds, this doesn't seem to be normal. We took to a Ford dealership and tried to have them replicate the issue but they could not, we have replaced the coolant hose and it is still happening, there is no leak ANYWHERE. If Ford can't figure out this problem then who can? We have also had the transmission replaced around 120K miles which I feel is ridiculous, it was putting my family in danger when we were driving, we had NO CHOICE. My Ford app is also giving me a service engine soon warning, saying that my emissions and exhaust system are failing, why would all of this happen after shy of 6 years? This warning started happening 06/11/23. We feel like we received a lemon vehicle, we also cannot use the sunroof, my stepping boards do not want to work, my mirrors when locking and unlocking my vehicle just click I have to manually adjust them...I take very good care of my vehicle (regular oil changes/premium gas) and to receive ALL of these issues if highly disappointing....I can't trade it in with all the issues and I can't even get HALF of what we owe...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616069September 23, 2024
POWER TRAIN
When driving, the transmission feels like it is slipping and doesn't transfer power to the wheels. The effect is that you have a loss of power, especially when accelerating to enter the highway or to pass someone. The power train on this vehicle has a 5 year warranty, and our vehicle is 6 years old. This vehicle has the 10 speed transmission (10R80) that shows many issues online both before and after this 5 year warranty period. This isn't just a warranty issue, as the loss of power when entering a highway or executing a pass is dangerous. I will indicate an issue date, but this has been a multiple recurring issue for many months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615544September 20, 2024
ENGINE
The contact owns a 2018 Ford Expedition. The contact stated that upon start of the vehicle, an abnormal, knocking noise began to emit from the engine without warning. The vehicle was taken to a dealer where a diagnostic was performed; the diagnostic showed that the engine's timing chain was defective and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle had not been repaired. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615143September 18, 2024
ENGINE
The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle, the vehicle made an abnormal rattling sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the cam phasers had failed and needed to be replaced. The mechanic related the failure to Ford Campaign Number: 21N03. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 103,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614779September 16, 2024
WHEELS
Lug nuts could not be removed using Ford's lug wrench. All lug nuts seemed to be slightly oversized preventing lug wrench from fitting. Had I been out on the highway needing to replace a tire, it would have required specialized assistance. I had to replace all lug nuts in order for lug wrench to be an option in the future. I do still have the old lug nuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613886September 10, 2024
POWER TRAIN
The vehicle on multiple occasions has failed to shift up through the various 10 gears and in other occasions failed to properly accelerate as needed resulting in a muted and unsafe merge onto highway traffic. This has also led to the vehicle speed on highways to be limited to 40 MPH forcing us to pull over on a busy high speed highway and stop and restart the vehicle to have the transmission and power train respond properly. The 10 transmission appears to be the reason for the dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613001September 6, 2024
ENGINE
Engine knock (cam phasers) when starting vehicle. Happens whenever the vehicle has been sitting a few hours. The vehicle has been brought to the manufacturer dealership regarding the noise and when brought to their attention that it may be the cam phasers they remarked they hope it isn’t. Problem not fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613044September 6, 2024
ENGINE, POWER TRAIN
I brought my vehicle in for inspection and there is an issue with the cam phasers and timing. The cam phaser issue is a known Ford Expedition issue that they addressed and extended warranty coverage. I have been bringing my vehicle for routine maintenance, oil changes, tire rotations etc to both Koerner Ford of Syracuse, NY and more recently Dave Pirro Ford in Skaneateles, NY. I had an extended warranty that I purchased that recently expired. During many visits to the dealerships the cam phaser issue was never addressed even though it would have previously been covered under warranty and now is not. I would like to know my options as this issue is now going to cost over $6,000 to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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