Ford Expedition Complaints (2002)

340 consumer complaints on file.

#10273670June 12, 2009
ENGINE AND ENGINE COOLING:ENGINE
FORD SPARK PLUG BLOW OUT DEFECT. IT IS A KNOWN DEFECT THOUSANDS HAVE EXPERIENCED. IT IS WHERE THE SPARK SHOOTS OUT OF ENGINE HEAD STRIPPING THREADS AND DAMAGING THE HEAD AND SOMETIMES CAUSING FIRE. MY CAR HAD THIS HAPPEN AND NOW I AM STRANDED. THERE ARE SOME TEMPORARY FIXES BUT NO PERMANENT FIX. THE HELICOIL CAN COME OUT. YOU CAN REPLACE THE ENGINE BUT IT WILL HAVE THE SAME DEFECT. MY CAR IS A 2002 FORD EXPEDITION 4.6 TRITON V8. IT IS AFFECTING 1997 THROUGH 2004. FORD IS AWARE BUT SAYS THEY WONT FIX IT. I AM GOING TO TRY CLASS ACTION. THIS CAN CAUSE FIRE. THIS IS A 9 PASSENGER VEHICLE USED TO CARRY MY KIDS IF IT CATCHES FIRE FROM IT I MAY NOT GET EVERYONE OUT IN TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262856March 23, 2009
TIRES
ON THREE OCCASIONS BETWEEN MARCH 2006 AND MARCH 2009 FOUR OUT OF FIVE TIRES PURCHASED THROUGH SEARS HAVE SUFFERED TREAD SEPARATION AND THREE CASES LEAD TO COMPLETE FAILURE WHILE DRIVING AT POSTED SPEED LIMITS. TIRE FAILURE LEAD TO TWO NEAR MISS ACCIDENTS. IN THE LAST FAILURE, MARCH 22, 2009 LEAD TO SEVERAL THOUSAND DOLLARS OF PROPERTY DAMAGE. ONE TIRE WAS REPLACED SHORTLY AFTER PURCHASE; ANOTHER TIRE ORDERED BUT WAS NOT STOCKED; CURRENTLY IN POSSESSION OF THE MOST RECENT TIRE FAILURE. THE RECENT TIRE HAS GREATER THAN 60% OF TREAD LIFE REMAINING. TIRE SEPARATED YET INNER TUB STILL INFLATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259115February 17, 2009
ENGINE AND ENGINE COOLING
I DRIVE A 2002 FORD EXPEDITION WITH A 5.4 TRITON V8 ENGINE. I HAVE HAD 2 OF THE EXACT SAME FAILURES ON THE EXACT SAME VEHICLE. THEY BOTH WERE BLOWN OUT SPARK PLUGS! THE FIRST WAS APRIL 24, 2007 AND THE SECOND WAS FEB. 10, 2009. THE FIRST ONE OCCURRED AT 77,402 MILES ON THE VEHICLE AND THE SECOND HAPPENED AT 91,651 MILES. I AM LIVID WITH RAGE AT AN PROBLEM THAT I HAVE NOW LEARNED IS VERY COMMON WITH THIS ENGINE. THIS IS AN OBVIOUS DEFECT WITH THIS VEHICLE AND SOMETHING THAT CAN CONTINUE TO OCCUR OVER AND OVER SINCE THERE IS NOTHING TO BE DONE ABOUT IT ACCORDING TO THE FORD DEALER SHOP SERVICE MANAGER WHO REPAIRED THE PROBLEM ON FEB. 10, 2009. I HAVE SPENT A TOTAL OF $569.75 FOR THESE 2 REPAIRS! AND OBVIOUSLY FEEL IT WILL HAPPEN AGAIN. HOW CAN IT NOT? THERE WERE NOT ANY EVENTS OR WARNINGS THIS WAS GOING TO HAPPEN! IT JUST BLEW OUT THE SPARK PLUG AND OF COURSE COULD NOT BE DRIVEN AND REQUIRED TOWING. THE PARTS THAT WERE REPLACED/REPAIRED WERE ON BOTH CASES A COIL ASSEMBLY AND SPARK PLUG, RETHREADING FOR THE PLUG. I HAVE NO OLD PARTS AND WAS NOT GIVEN ANY. WHY THIS HAS NOT BEEN RECALLED IS BEYOND MY UNDERSTANDING SINCE IT WILL HAPPEN AGAIN DUE TO THE ALUMINUM HEAD THAT WAS INSTALLED ON THESE VEHICLES WHEN THEY WERE BUILT BY FORD. THAT IS WHAT THE FORD DEALER SERVICE MANAGER TOLD ME, IN FACT. IT HEATS UP AND GETS WAY TO HOT THAN IT BLOWS THE SPARK PLUG! I DO NOT THINK I SHOULD BE RESPONSIBLE FOR REPAIRING/REPLACING THE HEAD IN CASE THAT WOULD EVER HAPPEN WHICH IT COULD. FORD SCREWED UP ON THIS ONE. MAKE THEM PAY TO FIX THIS ONGOING PROBLEM PLEASE! I CANNOT AFFORD TO BUY A NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258468February 12, 2009
ENGINE AND ENGINE COOLING
HELLO WE HAVE A 2002 FORD EXPEDITION WITH THE 5.4 YESTERDAY IT BLEW A PLUG. WE HAVE KEPT VERY GOOD CARE OF THIS VEHICLE AND SHOULD NOT HAVE HAD THIS PROBLEM WE ARE A FAMILY OF 5 AND THE ONLY THING FORD WANTS TO DO IS PUT IN A NEW MOTOR OR SALE ME A NEW CAR THIS IS NOT RIGHT, THIS IS A ON GOING PROBLEM WITH THESE MOTORS TO FIX THIS PROBLEM IT WILL BE $500 TO TRY AND RETAP THE HOLE FOR THE SPARK PLUG THAT MAY OR MAY NOT HOLD OR $5000 TO REBUILD THE MOTOR. CAN SOMEONE HELP US. TIM *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257636February 5, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE DRIVING LESS THAN 60 MPH, THE VEHICLE JUMPED AS IF THE ACCELERATOR PEDAL HAD SUDDENLY BEEN DEPRESSED. THE CONTACT ALSO SMELLED A BURNING ODOR. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE ON BACKORDER. THE CRUISE CONTROL SWITCH WAS DISCONNECTED AND THE DEALER STATED THAT THE FLUID WAS LEAKING FROM THE CRUISE CONTROL, WHICH BURNED COMPONENTS OF THE SPEED CONTROL SENSOR AND THE CONNECTOR. BOTH COMPONENTS NEEDED TO BE REPLACED. SHE FOUND NHTSA CAMPAIGN ID NUMBER 05V388000 (VEHICLE SPEED CONTROL), WHICH STATED THAT THE MANUFACTURER WOULD DISCONNECT THE CRUISE CONTROL DUE TO THE POSSIBILITY OF A FIRE. THE VIN WAS INCLUDED IN THE RECALL; HOWEVER, FORD REFUSED TO ASSUME ANY LIABILITY FOR THE ADDITIONAL FAILURES DUE TO THE INITIAL RECALL. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 140,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10255435January 17, 2009
VEHICLE SPEED CONTROL
VEHICLE HAD NO MECHANICAL ISSUES UP TO THE DATE OF THE INCIDENT. THE VEHICLE WAS DRIVEN ON A DAILY BASIS TO AND FROM WORK. THE VEHICLE CAUGHT FIRE WHILE PARKED IN THE DRIVEWAY. AFTER RESEARCHING ONLINE WHAT MAY HAVE CAUSED THE SUDDEN FIRE, WE FOUND IT WAS DUE TO A RECALL FOR THE SPEED CONTROL DEACTIVATION SWITCH. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10254127January 7, 2009
ENGINE AND ENGINE COOLING
SPARK PLUG #3 BLEW WHILE TRAVELING WITH CHILDREN ON THE HIGHWAY RESULTING IN ENGINE DAMAGE, REPAIRS OF $4000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253154December 29, 2008
ENGINE AND ENGINE COOLING
MY WIFE AND I WERE GOING TO EAT AND THE VEHICLE STARTED RUNNING ROUGH. I TOLD HER TO PULL OVER AND POP THE HOOD. I GOT OUT, OPENED THE HOOD AND THERE WAS A FIRE ON THE DRIVERS SIDE OF THE ENGINE COMPARTMENT. I ATTEMPTED TO PUT IT OUT BUT WAS UNSUCCESSFUL. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10250447December 2, 2008
ENGINE AND ENGINE COOLING
SPARK PLUG EJECTED FROM ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250415December 1, 2008
ENGINE AND ENGINE COOLING
ON THREE SEPARATE OCCASIONS, MY 2002 FORD EXPEDITION HAS BLOWN A SPARK PLUG. THIS IS A WELL DOCUMENTED, ALBEIT UNACKNOWLEDGED BY FORD, ISSUE WITH THE TRITON ENGINES. EACH TIME, I INCURRED THE DIRECT COST OF AN INDEPENDENT MECHANIC CORRECTING THE ISSUE USING AFTER MARKET REPAIR KITS. WEBSITES SUCH AS CONSUMERAFFAIRS.COM ARE REPLETE WITH OTHERS ENCOUNTERING THE SAME PROBLEMS. WHY FORD HAS NOT BEEN FORCED TO RECALL AND FIX THESE VEHICLES IS BEYOND ME. THERE IS A VERY REAL DANGER WITH THE BLOWN SPARK PLUG IGNITING VAPORS AND STARTING AN ENGINE FIRE. EACH TIME THE SPARK PLUG BLEW, IT WAS WHILE THE CAR WAS IN MOTION, CAUSING RAPID DECELERATION AND JERKING OF THE CAR. I AM USING THE SECOND DATE OF INCIDENT FOR PURPOSES OF THIS REPORT. THE MOST RECENT OCCURRENCE HAPPENED ON SUNDAY, NOV 30, 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250186November 30, 2008
ENGINE AND ENGINE COOLING:ENGINE, UNKNOWN OR OTHER
THE SPARK PLUG IN MY 2002 FORD EXPEDITION BLEW OUT WHILE I WAS DRIVING THE SPEED LIMIT ON THE HIGHWAY. AFTER THIS HAPPENED, I TRIED UNSUCCESSFULLY TO GET MY CAR REPAIRED AT A NON-DEALER MECHANIC. EVERY MECHANIC I CALLED SAID THAT THEY WOULD NOT TOUCH MY CAR BECAUSE OF THE ENGINE AND THE THREADS BEING INSUFFICIENT. AND THAT MOST OF THE REPAIRS ARE NOT LASTING SO THE SITUATION ESCALATES TO THE POINT WHERE THEY ARE LOSING MONEY TO FIX THIS PROBLEM THAT THEY DID NOT CREATE. THE DEALER FIXED MY CAR AND SAID THAT THE FIX HAS NO WARRANTY EVEN THOUGH IT COST ME $1116.98 TO REPAIR. I WAS ALSO TOLD THAT THE PROBLEM IS COMMON. AND THAT 1 IN 100 OF THE REPAIRS DO NOT HOLD. THE SPARK PLUG REPAIR IS RECOMMENDED AT THE 100K TUNE-UP MARK. MY CAR HAS HAD ALL MAINTENANCE RECOMMENDED BY THE MANUFACTURING INCLUDING THE EVERY 3K MILE OIL CHANGES. THIS SHOULD NOT HAVE HAPPENED TO MY CAR. IT WAS NEAR BUT NOT OVER THE 100K MARK. AND EVEN IF THE SPARK PLUGS HAD BEEN CHANGED AS RECOMMENDED, THE COIL WOULD HAVE STILL BLOWN BECAUSE THE PROBLEM IS WITH THE THREAD ON THE ENGINE, NOT THE PLUG ITSELF. THIS ITEM SHOULD BE RECALLED AND FORD KNOWS THAT THEY ARE RESPONSIBLE FOR PUTTING SAFE CARS ON THE ROADS. THANK YOU, VICKI BEZIO *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249876November 25, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE CRUISE CONTROL SWITCH WAS INOPERATIVE. THROUGH ONLINE RESEARCH, HE FOUND RECALLS LISTED FOR THE SAME YEAR, MAKE, AND MODEL OF HIS VEHICLE, BUT WAS UNSURE IF THEY PERTAINED SPECIFICALLY TO HIS VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249719November 24, 2008
ENGINE AND ENGINE COOLING
# 3 SPARK PLUG BLEW FOR THE SECOND TIME AND DESTROYED THE MOTOR HEAD. NOW HAVE TO REPLACE HEAD AND HAVE BEEN QUOTED AROUND $3000 TO FIX A PROBLEM FORD HAS KNOWN ABOUT AND HAS HAD MANY COMPLAINTS ABOUT AS WELL AS CONSUMER AFFAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247767November 5, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. IN 2006, THE VEHICLE WAS REPAIRED ACCORDING TO A RECALL. A COUPLE OF WEEKS LATER, THE BRAKE INDICATOR ILLUMINATED AND BRAKE FLUID BEGAN TO LEAK. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY REPAIRED THE FAILURE AT THE CONTACT'S EXPENSE. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247233October 30, 2008
ENGINE AND ENGINE COOLING:ENGINE
2002 FORD EXPEDITION WITH 5.4L - JULY, 2008 SPARK PLUG/COIL ARE BLOWN OUT OF #6 CYLINDER. OCTOBER, 2008 SPARK PLUG/COIL ARE BLOWN OUT OF #3 CYLINDER. WITH COIL STILL FIRING NEAR EXPOSED CYLINDER BEING INJECTED WITH FUEL, CHANCE OF FIRE IS SUBSTANTIAL. SPARK PLUGS WERE REPLACED AND COILS REPLACED. APPARENTLY NEED TO INSTALL HELI-COIL KITS TO PREVENT IT FROM HAPPENING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245608October 15, 2008
VEHICLE SPEED CONTROL
2002 FORD EXPEDITION SPONTANEOUSLY COMBUSTED. LAST DROVE 8 HOURS PRIOR TO FIRE. DEALER DISCONNECTED CRUISE CONTROL SWITCH ON 11/30/05 (AS PER RECALL) AND MY DOCUMENTATION FROM DEALER SHOWS THIS SERVICE WAS DONE. HAVE NEVER BEEN NOTIFIED BY DEALER OF NEW PART AVAILABILITY. SO WHAT CAUSE THE FIRE? DID HAVE A FUSE BLOW ABOUT 6 DAYS PRIOR. THIS IS THE FUSE THAT INCLUDES CONTROL OF THE SHIFT LOCK. TRUCK IS TOTALED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10244538October 6, 2008
ENGINE AND ENGINE COOLING
I HAVE A 2002 FORD EXPEDITION WITH A 5.4L ENGINE THAT HAS JUST RECENTLY EXPERIENCED A BLOWN OUT SPARK PLUG AND COIL. IN MORE THAN HALF OF THE 5.4L ENGINES PRODUCED BY FORD BETWEEN 1990 - 2005 HAVE EXPERIENCED A BLOWN OUT SPARK PLUG AND COIL. THE PLUG THREAD WITHIN THE CYLINDER HEAD ARE INADEQUATE RESULTING IN REPLACEMENT OF YOUR HEADS OR TO TEMPORARILY FIX THE PROBLEM WITH THE LOCK-N-STITCH METHOD WHICH IS FORD APPROVED. THE REASON I AM RAISING THIS CONCERN IS THAT THIS SITUATION HAS AFFECTED SO MANY VEHICLES YET FORD STILL CONTINUES TO PRODUCED EQUIPMENT SET UP TO FAIL. I ALWAYS SEE RECALLS ON ITEMS THAT ARE DEFINITELY SAFETY ISSUES BUT ARE A CHEAP FIX BUT WHEN IT COMES TO COMPLEX PROBLEMS THAT ARE COSTLY TO REPAIR AND VERY COMMON AMONG THE SAME STYLE AND SIZE ENGINE IT SHOULD BE ADDRESSED AS WELL. AT THIS TIME I AM NOT SURE OF THE RESULT IN DAMAGE OR INJURY EXCEPT FOR MAYBE THE PERSON WORKING ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241916September 11, 2008
ENGINE AND ENGINE COOLING
I HAVE A 2002 EDDIE BAUER FORD EXPEDITION, AND IT JUST BLEW OUT A SPARK PLUG AT 66 THOUSAND MILES OR SO. DEALER SAYS IT ISN'T COVERED UNDER WARRANTY. I AM SEEING A HUGE AMOUNT OF THESE V8 TRITON ENGINES BLOWING OUT SPARK PLUGS ON THE INTERNET, AND ATTEMPTED CLASS ACTION LAWSUITS. IT LOOKS LIKE THE ENGINE THREADING IS MESSED UP AND THE PLUGS BLOW OUT. ALL THE PLUGS ARE ORIGINAL FACTORY. I SMELLED FUEL AFTER A LOUD POP HAPPENED, AND I WAS WORRIED THE ENGINE MIGHT EXPLODE FROM GAS VAPOR, BUT I WASN'T ON THE FREEWAY THANK GOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237819August 12, 2008
VEHICLE SPEED CONTROL
I BOUGHT MY FORD EXPEDITION (2002) BRAND NEW, HAVE ALWAYS BEEN THE REGISTERED OWNER AND HAVE NEVER RECEIVED A RECALL NOTICE FOR THE VEHICLE. MY FORD EXPEDITION CAUGHT FIRE AT OUR FAMILY MEDICAL FACILITY (RANCHO BERNARDO) AFTER AN HOUR OF BEING OFF AND PARKED. THE MEDICAL FACILITY ANNOUNCED A CAR ON FIRE WITH DESCRIPTION AND I RAN OUTSIDE AND CALLED 911 BUT FIRE DEPARTMENT RESPONDED AS I WAS STILL ON THE PHONE. THANKS TO THE LIGHTNING SPEED OF RB FIRE THERE WAS NO DAMAGE TO ANYTHING EXCEPT MY VEHICLE. THE FIREFIGHTERS ON THE SCENE TOLD ME THAT THEY SUSPECTED THE CRUISE CONTROL SWITCH. IT ONLY BURNED INSIDE THE ENGINE COMPARTMENT - IN FRONT OF THE DRIVER SIDE. AN INDEPENDENT FIRE INVESTIGATOR DETERMINED AFTER COMPLETING HIS INVESTIGATION THAT THE VEHICLE FIRE WAS DUE TO A FAULTY CRUISE CONTROL SWITCH AND BRAKE FLUID HAD LEAKED INTO THE ELECTRICAL CIRCUIT THAT IS ALWAYS ON FOR THE CRUISE CONTROL. THE VEHICLE WAS STILL DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY DUE TO HIGH REPAIR ESTIMATES. ON 8/5/2008 MY INSURANCE COMPANY PURCHASED THE VEHICLE FROM ME FOR A LITTLE OVER THE KBB PRIVATE PARTY VALUE DUE TO RECENT VEHICLE ADD-ONS I PROVIDED RECEIPTS FOR. MY INSURANCE COMPANY WAIVED THE DEDUCTIBLE. MY FAMILY (3 PEOPLE) WAS DOWN TO 1 CAR FOR A LITTLE OVER A MONTH AND WE ALL WORK AND GO TO SCHOOL. ON SEVERAL DAYS I HAD TO GET A RENTAL CAR AND DID NOT HAVE INSURANCE TO COVER THESE COSTS AND HAVE NOT BEEN REIMBURSED FOR THE DAYS I HAD TO RENT A CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10232735June 30, 2008
ENGINE AND ENGINE COOLING
MY 2002 FORD EXPEDITION THREW OUT A SPARK PLUG(#3) AFTER I STARTED IT. THE CAR SHOWED NO SIGNS OF ANY PROBLEMS PRIOR TO THE EVENT. FROM THE NUMBER OF COMPLAINTS I'VE SEEN ONLINE, THIS IS NOT AN ISOLATED INCIDENT. THE DEALER RECOMMENDED A HEAD REPLACEMENT BUT I COULD NOT AFFORD THE $3,700 THEY WANTED. I HAD TO CHOOSE THE HELICOIL FOX AT $600 AND WAS INFORMED THAT THERE WOULD NOT BE ANY GUARANTEE ON THIS FIX OR HOW LONG IT WOULD LAST. *TR UPDATED 07/17/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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